I moved to Louisville from NYC and had never owned a car before. Lexy was awesome and helped me test drive as many as I needed to feel comfortable and kept in touch when any new cars came in that met my checklist; this was amid the car shortage no less. She was easy to talk to and helped me get what I needed, making every step accessible as a new car buyer.After trying other dealerships and even talking with other salesmen, this was rare. I was originally looking for a Toyota but wasn’t happy with how they were dealing with customers. After meeting Lexy I went with my gut and got this great Nissan Kicks, which I wasn’t initially considering. If I ever want another vehicle I would def reach out to her first.

A phenomenal experience. My sales WOMEN, Lexy absolutely crushed it. The General Sales Manager Dustin Dzierzek was awesome. No BS. straight to the point and made the process super easy. Thank you for the service and a great vehicle!

Logan was my advisor and he was great. He went detail by detail and diagnosed my car with precision. I am returning and I look forward to his diagnostic communication. Thanks for your honest approach by giving me short and long term information that I need.

I searched for about 2 weeks for a car and found one here. They were very nice, professional. Carlos worked with me to get the price I wanted and the down-payment I wanted. It was such a nice experience that my boyfriend is buying a car too.

Not only did they perform the maintenance service that they scheduled for me when I leased the car but they also serviced the vehicle for 2 recalls that were sent out. I did not ask them to do this because I figured it would have to be done another time by appointment and they brought it up and asked me could they take care of it that day if I had the time. Awesome service!

It took a couple of visits but the employees were nice and they worked out my issue until it was resolved. The manager also followed up with me to make sure I was pleased with the service. They left me with a lasting impression of excellence.

Eddie who works in Service was awesome, courteous, professional and kept me informed. The service to my car was done in a day. I didn’t have to leave my car there for a week like some mechanics have you do. Thank you Jeff Wyler Nissan.

During my car buying experience, I worked with a Certified car buying advocate named Lexy! Upon entering the dealership, she was very helpful and informative about the vehicles at hand. During the entirety of my stay, I felt very welcomed to be there. With myself being very indecisive, and In between 2 different vehicles, she took the time to properly explain both pros and cons of each vehicle!Thank you Jeff Wyler Nissan of Louisville Kentucky for you’re hospitality and non-hassle attitude!

We had a situation where my battery died and we called AAA twice to help us with a replacement. They stated we needed a battery that was not the size nor shape of the location where the battery sits. On Saturday morning with no appointment we took the car to Jeff Wyler Nissan on Shelbyville Rd and Eddie in the service department got us in, the parts guy Jeff helped with getting the right battery and we were on our way in less that 30 minutes!!! Yes, that’s correct…30 minutes. Now that’s Great Customer Service!! Thanks Eddie!!

Was helped by Alex Trujillo in purchasing a new 2022 Pathfinder. Service was excellent. He listened carefully to my vehicle needs and helped find a vehicle that I have been very happy with. Other staff were also courteous and have been helpful in the out of state registration process which is unique and difficult but they all, especially Alex, have made the buying, financing, and registration process easy.

Test drove 3 cars. ended up buying one. Salesperson was patient, easy going and not pushy. It took a while but we got the csr we wanted.

It took a long time to get an appointment set up. They literally have no availability. The service was fast and shuttle driver is super nice. Their prices are absolutely outrageously high. I’ve always dealt with a Nissan dealership to service my Nissan, so you expect the prices to be higher than a standard garage, but these guys are ridiculous with prices, it’s criminal. It was my first time here and they really tried to scam me by recommending to replace a cabinet filter for $200. I would not recommend. Find another place. Very overpriced!

I had scheduled an oil change and tire rotation. I was due a renewal of Weyler Care. I requested and received info on.the status of my extended warranty. Nick Scott also advised me that it was time to change my cabin air filter, and time to change my transmission fluid. Nick discussed all of this with me in a professional, efficient, and pleasant manner. I agreed to have all the work done, and I am now happy to know that my car is in good shape.

I was shopping for a used car and found one here, Lexus was my sales person and she was great, I was working on a purchase agreement with benji sales manager. We came to an agreement and he was a pleasure to work with. The GM of the dealership was very polite and wanted to make sure I was happy with my experience. It’s not often the GM, just checks out how you experience was. I was super pleased all the way around from first phone call to drive the car home. When it’s time to buy another car I will check this lot out for sure. Thank you for great service 5 stars for sure

My husband and I had a very pleasant experience purchasing our new car. Carlos was great at showing us different options that would be beneficial for our needs. He was very friendly and made the process fast and easy for us. We would highly recommend Carlos to our family and friends!

The whole experience was great. Nick Was phenomenal.

I had great experience at this show room, I want to thanks Lexus for her guidance and patience and provide me accurate quote. Thanks for Alex to give Nice lemmon aid and pizza. Personally I recommend you guys to go there and have wonderful experience.

10 out of 10 definitely recommend this location. Very polite professional not pushy and they really try to give me the best deal possible and ended up getting me out the door in under three hours. Would definitely recommend. And I didn’t pay more than I wanted to!

As always, everyone was extremely friendly. I appreciated having access to a shuttle to get to and from work. The service was excellent!

The salesman named Donald was the best!!!!! He made you feel that all requests of a vehicle could possibly be met and sometimes trying to appease me can be a task. He was able to win me over with the idea of starting a car payment after 2 years of being without having one. I had the mindset of just looking for a used car but left with a brand new one

The service department is always good here. Everyone is friendly and the work is always good. I can’t give it 5 stars though because both times I’ve taken my car in I’ve had to sit for more than two hours for an oil change appointment that I was ten minutes early for.

I made an appointment with Rosalind on Tuesday & she was able to get me in very quickly. She wasted no time pulling out the two cars I wanted to see & made sure I understood all of the features the two different cars had to offer. Once I made my decision, she went hard to work to make sure I was getting the best deal possible. I cannot praise her enough for her professionalism. She was just personable enough that she made me feel comfortable throughout the entire process. From the test drive to making sure the car was perfect to drive off the lot, I cannot thank her enough. Jakob, the finance manager was awesome. He really went above & beyond to make my deal work & get me out the door in a reasonable amount of time.I plan to keep this new car until the wheels fall off, but I will be back to get my next car from them!

Found the truck I was looking for online at Jeff Wyler! Carlos called me and sent a video of the truck. Got there to drive it and Carlos immediately got the keys. Drove great. Was just as advertised. Sat down told them what I was willing to do and they got it done! Easiest vehicle purchase Ive ever had! Great folks! I will definitely refer them to anybody looking for a car or truck!

Caleb King was the best and most knowledgeable sales guy Ive ever met. Kudos to managers Alex T and Benjamin who made my experience at Jeff Wyler worthwhile.

Logan Dehn was great....he listened to me then he wrote down everything that I wanted looked at. He called me the day after and explained what the mechanics found, the cost of the repairs and how long it would take....a very good experience and it appears all of my issues were resolved.

Recall, Camera, alarm, needed attention, another quality and successful visit.

Very pleasant people. Could have been better at explaining optional add-ons that every vehicle comes with, weather you want it or not.

I was very pleased with the service. The service worker went over all that was done on the car. This was a pleasant experience! Thank you.

Everyone was very courteous and helpful. I had a good experience!

They are always ready for you. They where very helpful. Had a place to work while I waited for my car. Everyone so friendly. Live going to have my car worked on.

My sales person Nicholas Lucas was so helpful to work with. Dustin the sales manager offered us an honest deal. Their whole team went out of their way to make you feel like family. I am extremely happy and impressed.

The staff here was very professional and open. The staff, especially the finance manager Alex T, made my wife and I feel that we mattered as customers. What an experience!

Very friendly and helpful. Carlos was excellent along with all the staff. Went there to buy my daughter a car and I ended up buying one too. I would recommend anyone to stop by and see what they can do for you. I will recommend as they go out of their way to make the car buying experience very easy and they work with you, not against you. Thanks to everyone at Nissan Jeff Wyler.

The salesperson, Justin was great. He met me with a friendly smile and approached me as soon as I came into the showroom. He was helpful and went above the norm to keep me informed and answer any questions I had.The managers I dealt with the three times I was there were also helpful and apologetic when I had to wait much longer than expected when I came to finalize the loan and pick up my car.The loan specialist was a great help, as well, and it was a pleasure going through the loan paperwork with him.After waiting a lengthy amount of time for the loan papers to be prepared and what I thought my car to be detailed, I was disappointed when I got into the car snd saw the inside was a little dirty. The floor mats had not been cleaned and there was dirt, even a dead ladybug, in one of the compartments. Not a big deal really but it seems maybe the car was not detailed for me after all.Overall, it was a wonderful experience buying from Jeff Wyler Nissan. I enjoyed the entire staff and, of course, am enjoying my new used car. I would definitely return to this dealership for my next car purchase.Praying for God to bless this dealership snd everyone that works in each department.

Best car buying experience I’ve ever had. It was quick and efficient. No time wasted and the salesman was patient and honest with me throughout the whole process. Thank you Don!

Service department employees are very courteous and friendly. Work was done efficiently.

Everyone one at the Dealership was fantastic to work with and I highly recommend Caleb King for your salesman.

I had an issue with a part after a repair on my rogue. The manager Stephen helped me get this issue taken care of. He was excellent and truly cared about my concerns. I sincerely appreciate him taking the time to personally help me. It is this kind of customer service that makes you want to keep coming back. Thank you for the amazing customer service. We will be back!

My daughter was traveling out of state and her car broke down on the side of road and was towed to Jeff Wyler Nissan. When it determined that the car was not repairable, the service department put her in touch with sales. They were able to put her in a new vehicle and send me the paperwork in another state to co-sign. Considering I was not there to help her with the process, the entire team explained the entire process to her where she felt comfortable with her purchase. I cannot thank them enough for helping her!

Caleb was amazing! He was very attentive, understanding, and did everything he could to get me a great deal. I love my new 2021 Nissan Versa it’s everything I asked for and more! The Sales Manager Dustin was amazing too. Unfortunately I don’t remember the financial guy’s name but he was great too! Over all 10/10 experience and I’d recommend anyone and everyone to come buy from Caleb and Dustin and Jeff Wyler!

Nick Lucas and Caleb King and the entire staff at Jeff Wyler were absolutely amazing and the most patient during the entire car buying experience. Highly, highly recommend Jeff Wyler for all your car needs!

Very nice folks. No high pressure sales. Our sales rep Rosalind Grant was awesome.

They were great! I blew a tire and they squeezed me in the same day and I was finished within a hour! Very friendly, helpful staff!

Very nice and relatively easy experience!

I came in to cosign for my daughter. Mr. Tanner Finch was absolutely wonderful. He was so knowledgeable and professional. He gave her a great deal and offered me one as well. I ended up buying a car as well. Overall, it was a great experience. The atmosphere was very welcoming, just like an extended family.

I had a very good experience at this dealership. Lexy, Preston, and Phillip were easy to work with, and made this my best and easiest car buying process yet. They gave me exactly what I asked for, and they werent pushy or scammy like at some dealerships. I will happily suggest Jeff Wyler Nissan to my family and friends.

Great communicators pertaining to their services in the Parts department. Any questions I had, Logan Dean has given me an in depth answer. The online scheduling is very convenient as well as their shuttle services. Awesome staff and awesome services. Thanks Jeff Wyler Nissan family!!!

2 hrs and 40 mins for an oil change, filters and balance and rotate. I was told it would take 1 hr and 15 min. It’s never taken that long and they never updated me about any issues.Two hours in, I went to ask about my suv but no one was at the service desk they were all in the break room. And I was told it would be around shortly which was 40 minutes later. After my Wyler Care ends I’m out.

This is the place to buy your next car! Great sales people that treat you like family. My salesperson was Rosalind and she stayed beyond her shift to make sure I understood the functions of my new vehicle.

The staff at Jeff Wyler took good care of me and I will go back when I choose to buy a car.

My experience was nothing shy of excellence! The skilled and pleasant customer service made navigation from the first step until the last step smooth.

This experience was absolutely the best car buying experience we’ve ever had! Nick Lucas was an amazing salesman who actually listens to his customers wants and needs! We got exactly what we wanted and everyone at Jeff Wyler Nissan were friendly and accommodating! If you need a new vehicle…look no further!

Jennifer is amazing! Got me into service a week early than what my appointment was! Chad was very thorough in explaining all work done to my vehicle! Best service experience every time from these two!

I’ve been bringing my Nissan here since purchasing it seven years ago and the service has always been consistent and professional. I especially like working with Nick and all of the times I’ve brought my Pathfinder in for service, it’s been a good experience.

Cruise control not working. 2nd time in the shop. Still not repaired. Service agent Jennifer Pilon was outstanding. Cant say the same for mechanics.

These guys do really good work. They’re trustworthy and get the job done. See Logan in the service center if you need any service work done.

I recommend going elsewhere.1, walked the lot for an hour before getting in our vehicle to call and ask for sales team help.2, This dealer is automatically including 995.00 charge for a device that makes one brake light blink. Yes. One tailight that you can already make blink yourself. This upcharge is included even after you sign paperwork denying all upcharge services. When you catch them your suddenly ignored as nobody will answer the phone. After finally receiving a return check for 995.00 they kept the taxes I was charged. We already pay enough taxes to just turn around and have an addition Theft tax added.3, The temp tag was not legible after six weeks of waiting for permanent tag. Police pulled me over and told me I need to have it corrected ASAP. After calling wyler nissan several more times I finally found out the paperwork was sent to my county one month after purchase.4. Insult to injury, when the paperwork finally arrived to county I recieved a call stating the proper amount was not paid by Wyler Nissan and the paperwork could no be completed. After calling Wyler again (ring ring ring ring) I gave up and paid out of pocket to the tag agency for something the finance manager should have taken care of already. Now, more money has been stolen for me.4, The best part is that this dealer was offering me gift cards and free service if I would delete my new purchase email. (RED FLAG) They are attempting to manipulate the review process by offering freebies. Ironically, those never arrived. Im not interested in them anyways. Its just the irony. I believe they know the process in and out and stall you just enough for the survey to expire.5. Phone will ring forever. If the front desk person answers youll be transferred to some voice-mail and never recieve a response.6, Makes you wonder if this is happening to others since they are so quick to beg you to delete survey emails. Thats a very sad way to do business.

They met at the door knowing my name and got me done so fast! Just Awesome

This was by far the best car buying experience Ive ever had! The sales team was very responsive, professional, pleasant, and thorough during the entire process. I highly recommend purchasing your next vehicle at Jeff Wyler Nissan of Louisville.

False advertising, bait and switch…this is by far the WORST dealership I have ever dealt with. My adult daughter and I went to buy a car with cash for the advertised price and the Sales Manager tried with all his might to bully me into adding packages onto the car. I told him no, that I wanted it for the advertised price plus the taxes and not a dime more. He said to me”I know this doesn’t matter to you, but if we sell you this car for what we have it advertised for we would lose about $3000 on that sale. What???? So basically you advertise a price (false) and then get the customer onto the lot and tell them they basically HAVE to buy these other packages(bait and switch). I was literally told, that I had no choice but to purchase the packages. Needless to say, I did not buy the car. I also sent an email to the general manager (what a joke) I have never gotten a response. Please DO NOT go to this dealership. They are bullies and rip off artists. If I could give negative stars, I would. They don’t even deserve one star.

Service is always polite and prompt. Nice and friendly dealership. My saleswoman (Ros) always speaks when she sees me bring car in for maintenance checks.

I had a simple software update but they were on top of it from the moment I pulled in. I guess I know where I will get my service work done.

The customer service at this particular Nissan with off-the-charts amazing! They listen to everything that I said and gave my truck a complete overlook to make sure there was nothing wrong. I will forever by from this store just for customer service! The guy that I dealt with in service was phenomenal

This dealership does not allow you to bring your own financing. We have financed every vehicle of our for years with our credit union and this dealership said we had to used their financing options and would not allow us to use our credit union. Needless to say, we left.

ALL OF YOU ARE THE BEST OUT OF BEST INDIVIDUAL AND SUPER 👌 FANTASTIC TEAM WORK!!LOVE 💘 YOU ALL AND THANK YOU!!

Justin was fantastic! It felt like we were old friends through this whole experience. I will definitely use him again and hope to send my friends and family his way as well!

Went very smoothly. They were super accommodating for our needs. Roz was the best!

Dustin the Sales manager, went above and beyond to make sure that I found the perfect vehicle for me and my young family

Service department was awesome! All services completed n time frame they gave me.

I take my nissans to Wyler service for all my repairs etc. The service is top notch and on top of that they give me a loaner car if they keep mine longer. Most importantly they do not creat stuff to make a buck they are HONEST...Jen is very honest with me and pricing is fair which makes life less stressful and they own up to the work they do... if they mess up they fix it at no cost. I recommend Wyler service department to Nissan drivers here in Louisville... check them out ... you won’t regret it.

Great prices good job and quick turnaround

Caleb and Justin were extremely helpful! I had an out the door price and they were able to find me something from a completely different state and get it shipped in at no cost to me. I really appreciate that vs trying to talk me into something more expensive on the lot. The whole process went smooth and I love my new Nissan! Thank you Caleb and Justin!

Scheduled my car for first oil change, fast, friendly service answered questions I had about my car.

We have never had a more pleasant experience with a car dealership. Our saleslady, Rosalind Grant was exceptional. The general manager Steve Tevis was also fantastic. I will never hesitate to recommend this dealership and our saleslady to anyone. I cannot praise them enough!

We had a very positive experience with Roselyn at Jeff Wyler. She made our experience in buying a car easy. I would highly recommend Roselyn and Jeff Wyler Nissan of Louisville.

Did a great job and answered some of our questions. Didn’t take long either

Always a pleasure to deal with Jeff Wyler team from maintenance to sells groups.

Between Caleb and the sales manager, things couldn’t have been easier and not as frustrating. We picked up a demo Rogue that was driven by a sales manager at a deal that was willing to drive for. We turned in a lease that was purchased from that dealership even though we relocated to Maryland (I’m military). Originally we inquired on an online tool, was connected to a sales rep when he was out filling up another car he just sold. And we touched base throughout that night and into the next day. My fiancé and i were originally going to fly into town for a wedding, but when we agreed on numbers, the 9 hour drive was worth it for the level of service that was offered. Once we signed some papers, we took the vehicle home, and noticed some slight damage on the vehicle (again, it was a demo). The GM honestly made it right.Hands down, if i didn’t love my truck, i would trade in my vehicle tomorrow to this dealership. Best, easiest, experience ever.

I was very appreciative of how everyone was so helpful and patient especially my salesperson Caleb.

Had a great experience searching for my car! Caleb was awesome and made us feel welcome. There was no pressure into buying like other places we’ve been to. Definitely will be back!

Fantastic service handled professionally and quickly. Thank you!

The service department has always been great to work with.

Nick, the service manager at Jeff Wyler Nissan in St. Matthews is so courteous and accommodating to keep your car in good working order, whether it be a flat tire, regular maintenance or any other issue!

Phillip and his staff, and Deaven went above and beyond with our new car purchase!!! They were available at all times to answer our questions and assist. They were so kind that I am actually sending my Mom to them next month to buy her new car! Kindness and professionalism mean so much in an ordinary world but throw in a pandemic and for them to still be so amazing that means so much to people.

I thought…. I was showed videos with the car I was purchasing features. When I drove the car, it didn’t have the features I watched. I called the next day and told them I was disappointed. I was promised a return call and never received one. I won’t buy from them again.

Justin was very helpful and made me feel comfortable through out the process. The rest of the staff was very friendly as well!

It was great! Lexy was wonderful to work with! Very professional and knew what she was talking about.

I have come to this location for more then 1 year and today I had to wait more the 3h for oil and tire rotation. We to check if they are getting done and I was told that they dont have the right system to rise the van up to rotate the tires. After more the 1 year coming here. Its crazy

Highly recommend! Fixed my tire in a pinch! EXCELLENT customer service! Thanks!!!

Had a Great experience! They were not pushy or aggressive and worked with me! Caleb was great!

Poor customer relations. These people want to sell a vehicle, but once the sale is done, so is the dealership with us. They won’t return calls, won’t answer phone, always goes to voicemail. Wyler won’t have to deal with us anymore, we use another dealer now for parts and service. When we purchase another vehicle, it will be with the other dealer, that’s a promise. Thanks

Deaven was amazing! Really went the extra mile and then some, he was responsive, friendly and made everything so easy! Other employees helped out during the transaction to make everything smooth and efficient. We know that they worked fast and furious to get everything ready and they all did it willingly and with smiles. Over the moon about the customer service here. They have a great inventory, and I’m super pleased with the car we bought from them. The price and the trade-in were reasonable and affordable. Everything was easy from the moment we found this car online and Jeff Wyler’ steam (especially Deaven) have our business going forward.

Only 2 people at this dealership that I have positive words for. Lexi Wolfinbarger (Lexi was a breath of fresh air). Also a very nice black lady salesman ( sorry I forgot her name) about 65 yrs old. She gave us some good background about our truck we purchased, and was able to drive the manual transmission truck.....unlike the younger folks working there.The sales manager was so far off on the trade-in value of our 2018 Honda CRV ( 18,500 miles ), offered us 16,500 against the 23,600 Nissan that we ended up purchasing, that I walked out. I then sold the Honda to Carvana for $22,873 & came back the next week, bought the 2019 Frontier for $21,000. No matter how you look at that, he was basically off base by $7000. That was an effort to rip me off. Not pleasant business dealing with him. Ended up great for me. Got the truck for $2000 less than I sold my Honda for !!!!!!Personnel there were pleasant, but the disjointed and unorganized way the sales department was run was awful. We waited and waited there to be served on both visits to Wylers. Smiles were plentiful but actions were very slow. Not good. Paperwork was unbelievable, essentially signing paper after paper, just to say that I had been given the previous paper to read and sign ! Really. I was a cash customer. It should have been a simple transaction, but was not.No one east of the Mississippi had a manual transmission Frontier so I had to go with Wyler, otherwise I would not have returned there. Also, they would not deliver the truck to me in Richmond, despite all their advertising that they deliver. No one in the service department could explain the need for starting the engine every 500 miles when towing 4 wheels down, I had to find that answer from another dealer. No one there offended me, they just didnt know what they should know. Thats as honest as I can be, sorry. Trading a car is always a real pain. Sell your car to Carvana, dont accept their trade-in offers. I say buyer beware, maybe I was an exception to normal operations, I hope so.

Took my car in to get it appraised since it’s a “good time” to sell a used car and people are offering more for them right now. The dealership offered me around 4K less than the Kelly blue book price and 6K less than carvana. I was very clear in telling them that I was just looking at a car and discussed some possible numbers and said 100 times that I needed some time to think over the decision before buying or signing anything…I hadn’t even decided if I wanted to sell my car because it’s in perfect condition with low mileage. Consultant said ok and answered any questions that I had. Before I knew it, while sitting at the dealership, I got a notification of a hard inquiry on credit karma from the dealership. I NEVER gave the consultant permission to run my credit nor did they said they were about to run it!!! Felt very rushed and pressured to buy a car and was very uncomfortable!!! Especially by the manager. And on top of that now I have 2 unauthorized hard inquiries from them on my credit report. I will not be returning.

Tanner was by far the best car salesman I’ve ever worked with. He made the experience as stress free as possible. He was informative and had a great personality. I would recommend all of my family and friends to go to him for their futures vehicles.

Our sales person, Lexy, was very helpful and no pressure. If she didnt have the answer to our question immediately, she quickly found the facts and got back to us. Excellent experience.

The staff was very helpful and I never felt that they were trying to just run up a bill. They did what was needed and no more and would make suggestions for the next visit. I highly recommend the company and the staff

Awesome service. Great customer service support. Thumbs Up

Rozaland Grant is awesome!!!She is so easy to work with and she is committed to making sure you are satisfied. There is no pressure whatsoever. She has sold me my last 3 cars and I have recommemded her to my friends. I feel I can trust her and that is why I continue to go back to herTrust means everything to me.

Ros helped us and she was the best salesperson I have met. Yeah, she was trying to make a sale but she never seemed pushy. I felt like she really wanted to help us. The manager came out and talked to me, he was also wonderful. Jake the finance guy explained everything very well and was patient with questions. We will definitely be using them the next time we are in the market. It was a very positive experience.