Went in at 10am on a saturday morning & they weren’t even opened called at 11 am & no answer i’mgoing to be late for work but the store hours tell me they’re open 10am-6pm on saturday’s i’m confused

I’ve been a cosmetologist for over 30 years and most of it I spent going to the Sally’s in Billerica MA but unfortunately they closed they had the most kind knowledgeable helpful staff. I for the third time visited this store and it will be the last time. I have NEVER encountered more rude employees anywhere in my life! I left my entire filled basket at the counter and told the girl she can keep it with her attitude! And I walked out. The first visit same thing very rude when asked for a specific item and I ended up walking out. Second visit I had 4 items and waited almost 10 min for someone to come up and ring me out but they were to busy laughing and having fun in back then to help the customer!

Staff was very helpful clean store!

The worst workers Ive ever encountered. Everytime I go in there, the same two ladies are working in there. One person named Lisa was so rude to me when I was just asking a simple question on the phone. She is not fit for the job because she doesnt even know how coupons work! Today I went there again hoping I could get a better worker and there was a very rude African lady who wouldnt take a coupon code from me when I had the code but my phone just happened to die when I was at the register. She was so rude about it, and said that everyone just passes coupons around. But the coupon I had was ON THE WEBSITE so anyone can just pull it up. She just wanted to give me a hard time. Both these workers do not know how to interact well with customers and they should be fired. I will never go there again. Worst workers ever. I hope they both see this review or their managers because they need to get a new job or get fired.

The store was closed and customers had to call and order their products, but you did not know this until you got to the store. The store clerks were not helpful and this was a very aggravating process.

I was having the worst day of my life because the one equipment I need to do my job with broke! Maria helped me out and took the time to explain about the product I purchased and how to care for it. Maria you kick ass! And thanks for your patience!

These girls were very helpful!! Trying to get to know all theyre new customers!!

Great help

I went to this location in lowell for the first time, i usually go the one in Salem n.h because its closer to my house. Well Im glad I made the stop here today because the manager and another girl I believe her name was Diana were amazing !! The customer service was top notch and they made me feel so comfortable and took the time in helping me pick out salon chairs and other items . They were so genuine and so very helpful . These two ladies made my day and I will definitely make the trip to that location for now on .

Great place

There were 2 ladies working and 1 was very rude. She was rude from when we walked in and rude leaving. One incident was when I was trying to walk by but there was a cart and her. I wanted to wait until she was done putting the extension back on the rack but she said go just go and rolled her eyes. Didnt want to be rude if u squeezed through and accidentally touch her behind. Also saw a cart with a basket in it and the basket only had a few things in it. I thought it would be okay to put in the cart and use the basket. She yelled out from across the store NO DONT TOUCH IT, LEAVE IT ALONE. She could have nicely come up to me and said it instead of yelling in a rude way across the store.

I believe her names diane she was really nice . I needed help before I went on vaca to get hair extensions and she was vary helpful . I just moved to the area and unfortunately my deposit haddent transferrd yet but she still was of great help definitely coming back to get those extensions. But yes out of all the Sally’s I’ve been to this one was the best with customer service .

Very helpful staff!

Great service knows what coco Butter is cheep to 2 dollars for coco Butter 🙄😁😘 love the StoreThanks Sallys beauty supply

Rude employees, 2 employees had no knowledge about a well known product or where in the store it was located, maybe dont work in a beauty supply store if you dont know what shampoo & conditioners you sell or if you dont wanna help ppl, they gave an attitude, not helpful at all..

Every time I go there its clean, organize with friendly staff members! Thanks ladies!

Excelente Good Service