Definitley recommend for TTU students, Mr. Bigham is very accommodating, thorough, and cares that you have a working, safe form of travel.

I am so grateful for the helpful and friendly service I have received at Bigham Automotive and I would highly recommend them to anyone in the Lubbock Area, (especially Texas Tech Students and Employees as they provide a discount for the Texas Tech family).I drive a 91 Honda Accord with 320,000 miles on it. I recently moved to Texas and new I need to get a timing belt replaced. I researched some different autoshops nearby me and Bigham Automotives website specifically mentioned timing belt replacement and it had some good reviews so I gave them a try. They are AWESOME! Rick is super friendly and helpful he was very upfront about the potential costs and let me know what he would be doing. With the timing belt replacement there is sometimes additional cranks and things that need to be replaced, so Rick mentioned he would check those, but only replace them if needed. In the end the cost was less than the original estimate and my vehicle continues to ride down the road smoothly.About a month later I got my new plates for Texas, but had an issue with a rusted screw on the front plate and could not replace it on my own (Bent my flathead screw driver trying). I called up Rick and he told me to bring it by and he would see what he can do. I stopped by first thing the next morning. Rich told me to just have seat in the waiting room while he gave it a go then a there. He was able to solve the issue installed both the front and back plate free of charge.I am so grateful for the helpful and friendly service I have received at Bigham Automotive and would highly recommend it to anyone in Lubbock.

I recommend Rick everywhere I go, he has really helped this single momma out! I am so grateful for him and his workers!!!! He works with you on a personal basis, the compassion and humility is by far the best I have ever experienced!!!! I would NEVER use anyone else. The customer service is by far out of this world!!! I just love this place!!!! My car had so many issues before, I was paying people to fix things that never got fixed. Now that I’m with Rick and his team my car is actually getting fixed, he walks through and explains everything so I know what’s actually going on, I have never had any issues with my car after it getting fixed VERY PROMPT considering how popular they are, Rick and his team stay busy which is obviously A GREAT SIGN-they still manage to get you in and out as quick as possible ...I can’t say it enough!!——if you want good service on your car then use bighams automotive!!! I’d give them 10+ stars if I could.

Super helpful when I talked with them over the phone. They were very friendly and patient with me when I brought my car in and told them what was wrong with my car. Would recommend calling them to create an appointment when experiencing car troubles.

Excellent experience. We needed struts for our Volvo XC90 and Bigham Automotive searched around for the best struts for the best price out there- they did the research, and came up with exactly what we needed. When we picked up the car there were several small things that had needed to be fixed for a while that they took care of as well, on their own, at no extra charge. - Very thorough, high standard of excellence, and helped us with scheduling out some upcoming repairs so we can plan ahead. — and as a bonus, check out Buddy Holly’s fully restored 1958 Chevy Impala when you drop your car off!

Upon arrival I was greeted by the owner himself a professionalism now too familiar in this day. I am very satisfied with the results and would strongly recommend this business if u are looking for a good, fair and honest quote . Mr. Bingham was direct and to the point of the trouble my car had and took care of it! Thank you and appreciate your help and time. Great job!

Rick and his team have been great!I hadnt been able to find a shop willing to seriously look at the transmission issues I was having... everyone just wanted to throw new parts at it without a full understanding of the problem.Rick Bighams Team brought it, found the problems, made the repairs and has continued to stand by their work.They always call with an explanation on what is broken, how much it will cost, and how long it will take. They are super open and transparent.BIghams is now my shop. They will have my personal business and my fleet work.Thanks guys!

Mr. Bigham is doing everything right! The service and knowledge that I received throughout the process of getting my car repaired was unmatched to any other shop in Lubbock. Bigham will be the first and only place that ill ever call upon if I have any issues with any of my vehicles. Great People, Great Service!

We recently took our diesel RV in for some service work and we’re very impressed with the thorough job by the team at Bigham Automotive. We highly value dealing with a trustworthy company, and even though we are not based in Lubbock, we will come back to Bighams for future service work. Thanks guys for a great job, highly recommend!

Vehicle wont work as promised

Had a great experience with Mr. Bigham and his car repair business. My cars starter motor had died. Mr. Bigham was upfront and clear about what I could be looking at. He only did what he needed to do (plus a lot of extras at no charge—he cleaned out the dirty inside of my front headlight housing, changed out a license plate light bulb so I wouldn’t be pulled over, did a super job of cleaning the inside and outside of the car). He explains a long list of things he always checks and doesn’t do anything until the customer approves it. He explained when other/future maintenance could be done so to keep the present bill at a minimum. I went on a recommendation of a friend of the wife and my impression is he’s a fair and honest businessman. And very skilled and professional. He’s old school in a good way—treat the customer right and they’ll come back. I highly recommend him for car repair and maintenance.

Work was done in a timely manner and the bill was below the estimate and the final product was better than expected. Very highly recommended. He has all of my future business for sure

They’ve consistently been nothing but fantastic to me. Recently I had a noise that was tough to chase down, thankfully they like a challenge, and was able to chase it down and fix it. They even saw that one of my license plate lights was out and they replaced it for me. I would highly recommend this shop.

If I could give more than 5 stars then I would!! Mr Bigham helped me when my warranty company tried to deny my claim on what was obviously a covered repair. Mr Bigham himself spent hours on the phone fighting for me. He let me keep the car at the repair shop while I tried to get the situation resolved. It took getting the media involved for the warranty company to finally pay for the repair. Mr Bigham repaired the transmission in a timely manner and made sure that it was safe for my daughter to drive to college. I cannot thank him enough for taking all the time that he did to help me with the situation. I would highly recommend this repair shop!!!

I found Rick and his professional team to be honest, fair, and very detailed. I appreciate their auto expertise and would recommend them to anyone who needs difficult auto work. They went above my expectations and I will be a loyal customer from now on. Thank you to Bingham Auto.

The staff at Bigham automotive are very hardworking and loyal. The commitment shown to their customers and the Lubbock community is beyond reproach. I can personally attest to to this as I have had members of their staff come out before the shop opens to assist me in serving my organization. I highly recommend anyone who is experiencing automotive difficulties to stop by Bigham Automotive and experience their true, Lubbock hospitality for themselves!

Wish I would have look these guys up before I started down the road I am on now. I had them to rebuild my transmission in a 2006 raider. That was 2300. Then after one year of use, the transmission started shifting hard again. I have taken it back twice. Each time they keep the my truck for a week, and each time they keep finding other things wrong with the truck. So, in short I have now paid them 1100 and the transmission still needs to be taken apart and looked at. I guess due to them losing money they keep stalling. I am stuck with these guys until they fix my transmission.At all cost, DO NOT COME HERE. I think my five year old son could do better.

Ty Vaughn, thats a load of crap.I blew way too much money at this shop for something so simple and they just started replacing random parts which were fine. I went to another shop and they immediately knew what the problem was and said Bigham shouldve known immediately.

I had the opportunity to have my vehicle serviced at Bigham, I found them to be pleasent fair and fast with their service. Thanks Rick and your team, you guys are super. I also know that you are a great place for my daughter who is studying at Tech!! I will refer you to my friends and associates.

This place is garbage. We made a reservation to fix a simple problem with our vehicle while we were pressed for time. Showed up, no one knew anything about our reservation and made us leave the vehicle there for hours, only to come back and find out no one had done anything with it, wasting our valuable time we should have been on the road. We had to take it and go to another shop.I wouldnt recommend this place to anyone. Dont waste your time or money here. Just go somewhere else. They are clueless here and so unprofessional.

I really appreciate the folks at Bigham Automotive. Mr. Bigham is always upfront & honest about possible repairs & costs. Most recently we had my moms class A motorhome repaired and as usual the costs & repairs were right in line with what had been discussed prior to the service. You get what you pay for with Bighams and that is important to me and my family. I recommend Bighams to anyone in need of automotive repairs!

Our experience at Bigham Automotive has been frustrating and financially costly. They take advantage of their customers by selling warranties that they do not honor. Rather than fixing the part which is covered by a warranty, they tell you that part is not broken, but the parts around it are the ones needing repair. So you end up buying a warranty ($1000+) that they do not honor, and then every time you go in to have that part checked, they tell you something else is wrong so you end up spending more money on parts and labor AND the original problem still exists. This happened with our transmission. Unfortunately for us, this life experience was very costly. But I hope someone else can avoid being cheated by Bigham Automotive. However, the silver lining is that we have found HUDs automotive in Lubbock, and they are fantastic!

I have a 42 Class A motor home. All of the dash gauges had quite working. I had taken it to a couple of local rv repair facilities that did not have any idea on how to fix the issue. I went so far as to call the Holiday Rambler repair facility in Alvarado, TX - only to be told I would have to take it to the HR facility in Indiana. As I was trying to figure out how and when I could take the coach (minus dash gauges) from Amarillo Texas to Indiana, a friend told be about Bigham Automotive. I was able to set up an appointment and get the coach to them. They quickly diagnosed the issue, that involved significant rewiring and relay rebuilds. They provided an estimate of cost that seemed fair for the amount of work that needed to be done. Rick Bigham was constantly in contact, keeping us up to date on the progress. The work was completed in a timely manner and was within the price estimates. I highly recommend that if you need any work done on a Monaco chassis that Bigham Automotive be your first choice.

The Bigham team is honest and dependable. I highly recommend them to anyone looking for great people to entrust their vehicle repairs.

Have always found them courteous and helpful. There are not too many people in Lubbock who can locate hard-to-find parts.

Bigham does good work, however they misdiagnose in their favor which ended up costing me thousands more as I later discovered they did a bunch of work that did not need to be done. If you bring your vehicle to Bigham, be sure to get another quote prior to allowing them to fix your vehicle otherwise you might be paying for a bunch of padding. You have been warned!!!

Folks were polite and professional and precise on my truck issues, cold waiting room but got me back on the road by closing time. Not bad for the major problems I incurred over the road.

I wish there was a zero star but one will have to do. Everything Rick and Leslie at Bigham Auto told me was not true and they blame everyone else for their bad service and poor workmanship. Stay away from this place they will take your money but who knows if they even fix what they say is wrong. Look at the other bad reviews and you will get the picture.My transmission started leaking and making noise on vacation through Lubbock so I took it to Bigham/AAMCO on Monday and talked to Rick the owner. He was really nice and knowledgeable and said he would take care of me. Hi manager, Leslie, called me and said the seal was bad, the case had a crack and all the fluid drained out and burned up the clutches (also the dipstick holder had a crack). The good news was the converter was fine and the worst case estimate was $2000. I said fix it but I needed it first thing the next Monday. Leslie said OK she would take care of me. I rented a car and continued the vacation.The next Monday Leslie called and said the parts people gave them the wrong converter (which was supposed to be OK) and it would be noon before it was ready. I told her to call me if not because I took back the rental and would have to be dropped off. At noon, Leslie says it is on a test drive and will be ready by the time we can do the paperwork. The bill was over $2900.00 (they did give me a discount because of my job) and nothing Leslie told me on the phone was repaired except the clutches. I spent the next 7(yes, seven) HOURS in their waiting room while they tried to get my truck running.When I brought up these issues Leslie was angry and said it was the parts guy, the dealership’s bad install of the new engine (6 months ago with no issues ) and she never promises a vehicle will be ready at a certain time. The cracked case was now within specs and Mr. Rick wanted to get me a new converter (which I paid for, of course). They were working on it and I should be grateful for their hard work was her attitude.On the way home the transmission is starts acting up (no great surprise there). I take it to the AAMCO in Austin where they determine it needs a new part that Bingham has to authorize. After waiting on the part for 6 DAYS from Lubbock I finally talk to Rick again and he( without knowing) says it is backordered. He called me back and said it would ship from Lubbock and be here the next day (a miracle).The AAMCO guys in Austin told me they use the same parts company and one is in town. I call Rick back and get him to let them get it from here. He blamed all the new problems on a guy in Austin (which I found out was not true it was Leslie again who lied). WOW.

Went there for a paint job and was disappointed. Could have gone to Maaco for the same quality job for way less.

Great people