Bad Bad service, had to go all the way to Middland, great service in Middland

BAD SERVICE!I bought 3 split units about 2 months ago, All worked but 1, and returned it, and they wont warranty it. Keith the counter man said I HAD TO EAT IT!!!!They will not refund the money for it, now. They sold me a bad unit and expect me to pay for it. I already paid for it and they refuse to refund my money on the bad unit.

Compressor went out last week in a Goodman AC unit after a year, and it has a 10 year warranty on it. Temperatures have hit 111 degrees Fahrenheit, and we have a kid with extreme asthma that’s only getting worse because of this situation. They have the part in store, but have to order it since it’s a warranty part, and it’s back ordered apparently. With no ac for the past week and no estimated time of when the part will even be shipped, am I wrong to feel so disregarded? Never have I been so dissatisfied by customer service before, and they are so primitive that they have not even developed the superego to discern from right and wrong, and show some level of concern.

Good friendly people. The know there business. And they have fast service.

Great if your after heating, ac, or exhaust fan parts. Have to be licensed HVAC to buy certain stuff here. They always find motors that no one else can find. Service is excellent.

Very helpful and had what I needed

Always have what you need and their knowledge is outstanding and I consider them as a necessary tool for me as a HVACR Technician! 👍🏾

Best HVAC location in Lubbock. But thats my opinion

Get all my hard to find parts here at a very fair price.

Friendly and knowledgeable staff. No complaints,and we are there several times a week, every week of the year.

Best place in town for all your HVAC needs!!

Received very good customer service

Always have what you need

Best place in the world!

Wont sell a fuse for my heater on a 40degree day unless I have a account.

Poor service and not reliable.

Wont sell you a filter unless you have an account.

Courteous service

Very friendly