I got my first Hot tub from them and have been nothing but pleased. They did an amazing job of explaining the options available and made the purchase experience very easy and enjoyable. Delivery and set up was much quicker then I expected and I have enjoyed it almost every day for the last 3 months. This is definitely one of the best purchases Ive ever made.

This team is one of a kind. Steven and Brad make the whole process so easy. They are extremely professional, knowledgeable, and flexible. I also highly recommend using their team for concrete and electrical needs as well. Additionally, Brads team walks you through how to care for your spa on site - priceless!As far as the product is concerned, we couldnt be more impressed with the Optima Series 880. No chlorine is used so it leaves you with soft skin and no smell that requires you to have to go straight to the shower. Even without the chlorine our water is clear and clean. The steps and cover are amazing quality.We feel part of the Alcoe family now!Kyhl and Lindsey Myers

Our spa has been amazing. Service is great! Highly recommend the team at Alcoe!

Out of all the other places in lubbock that sell Hot Tubs, this is definitely the place to get one. They last a very long time and if something does go wrong they are quick and ready to help you out! I have had a hot tub with another company in town and if something broke down or I needed answers to a simple question they wouldn’t help me at all. But at Alcoe, I have had the best experience with them! Very glad I came to Alcoe! Very quick service. Really impressive. Definitely recommend coming to this place!

We purchased a new spa recently and we have been very satisfied with the customer service we received. We love our new spa! This is the 2nd hot tub we’ve purchased from Alcoe and have been satisfied with delivery/service team.

Very pleased with our new pool spa. Grandkids love it. Excellent for water aerobics. The installation and service has been excellent.

Great experience minus the Covid issue. But, they made sure I was on their radar and got me my spa ASAP. Was not their fault production was behind like everything else in the country. Enjoying it now, more of a small pool in this weather for the kids but got my tub and working great!

Best hot tub store in Lubbock! The entire staff are friendly and knowledgeable. We are a repeat customer, they deliver, set up, and explain how to operate your hot tub. Always want to make sure you’re a happy customer! Highly recommend!

Brad, Ken, and Brendan were so efficient, professional and educational setting up our hot tub! We’re loving it! Highly recommend!

We had a wonderful experience with ALCOE! Brad and his team took great care of us by answering all of our questions, helping us feel prepared for the hot tub installation, and went through all of the details! Super friendly and super helpful!

Our family has thought about getting a hot tub for some time. Over the last year it felt a little more necessary with some of my nagging back issues. What I found from research and testimonials of friends was the most important thing about buying a hot tub was the service. Well, we bought from Alcoe and could not have received better service! Steven, Brad, and Company really know what they are doing. Other companies would have delivered my hot tub to the front curb leaving me to figure out the specifics on my own. Alcoe delivered, set up, and prepared me for keeping my hot tub in top shape. They even took care of the electrical. Even their pre-visit was essential because of the spot I wanted to put my hot tub, but it was no problem for these guys. Truly a great experience from start to present (I will not say start to finish because these guys continue the relationship of taking care of their customers. Thank you Steven and Brad...I really appreciate your help, professionalism, and crew. You made what I thought was a hard decision an easy one.

Best experience! Staff was friendly and very knowledgeable. They kept appointments and in a very timely manner. Will definitely be doing business with them again! Thank you for everything! Jason and Amanda Healer

Every hot tub owner we know said to buy a Sundance from Alcoe, so that’s exactly what we did. Brad Lee sold us a Cameo 880 series and our family could not be happier. This family run business really has their stuff together and takes pride in their work. Thank you for the amazing hot tub and tremendous customer service!

Great customer service! My wife and I were planning on buying a hot tub at another store, but were blown away by the guys at Alcoe. They delivered our hot tub and went over every aspect of our new hot tub. We have enjoyed our Sundance hot tub every day. We would highly recommend using Alcoe.

We loved working with Steve, Brad, and the whole family. It was the best experience from start to finish. They were able to get us the spa we wanted and had it delivered sooner then expected. The installation was done perfectly! We looked around at others before we bought and we highly recommend Alcoe!

The guys at Alcoe are amazing! So helpful and willing to answer any question no matter how small. We love our hot tub!

Polite, always professional, and most of all patient. Never had a bad experience.

I love my new hot tub!!! Steve, Brad & their installation crew have been amazing to work with. I have called with a few ‘new spa owner’ questions, and they never hesitate to answer my questions and take extra time to explain & instruct me. I am especially glad I bought local, and feel confident they will continue to provide excellent service!

Great interactions from sales to the electrician and delivery. It was really top notch and highly recommended. They are very helpful, friendly and professional!

Brad Lee and his crew at Alcoe are the best! Love doing business with a local and family-owned business with over 30 years of experience.

Love, love my new hot tub💙 I purchased the one for aches and pains and it is perfect for anyone who has back pain. It is wonderful for relaxing your legs uf you have restless legs also. Brad was wonderful to work with and kept me up on the time of delivery during the crazy Covid days. Best investment I have ever made.

Purchased a hot tub from Alcoe Spas and have enjoyed every moment for just about a year now, could not be happier. The service provided by Steven and Brad from the minute you walk into the showroom till today is well above expectations. I would highly recommend Alcoe Spas!

Amazing service

I ordered an outdoor grill from another supplier here in Lubbock. The problem is I encountered an issue that the other supplier and several appliance repair companies could not solve. Enter Brad and his team from Alcoe. From the time the team stepped into my backyard to work on the grill each person went above and beyond to make sure we were happy with the service that was being provided. The issue was not a simple one to solve and Alcoe left no stone un-turned as they worked to find a solution. Not only would I highly recommend them for repair service but if you get a chance to purchase one of their products, you can rest assured they will take care of you as if you were family. Well done, Brad! Thanks for everything.

Purchased our Sundance hot tub within the last 2 years and we are extremely happy with it. Not only do I not have to smell like chlorine, or deal with harsh chemicals, the water is smooth, my kids who deal with eczema can swim without it flaring up, and the best part about buying it from Alcoe, is the service you receive. We had a small leak under one of the jet knobs recently that was fixed within hours of calling. While here to service it they answered my questions, helped go over a few things I had forgot and were very friendly through it all (even in 100 degree weather). Would highly recommend purchasing from them!

Been with them for 10 years. Their service is unparalleled! Brad is awesome and I trust whatever he says.

This was one of the best experiences dealing with the public I have had! The salesman right down to the installers, and the electrician were very knowledge and a pleasure to deal with! I would highly recommend them and there spas!

My wife and I were in the market for a new hot tub. We had went to several places and looked at many hot tubs. After looking at all those tubs, we had learned a few things about more of what we wanted. When we came into the Alcoe store, the people there were very knowledgeable and helpful. They had even told us more stuff to help with our decision. We bought our tub and had it made in the colors we wanted. When the guys delivered it to us, we were even more impressed with all the years of knowledge that came with the delivery. I would recommend these guys to anyone and all my friends. This company really cares about their products and us customers. When you are tired of dealing with the typical salesman, go see Alcoe.... You will be glad you did. Not only will you get a top quality product, you will get top quality and knowledge staff to assist in all your needs. Thanks guys for the awesome hot tub and GREAT experience with Alcoe.

Everyone at Alcoe we’re wonderful! From helping us understand all the different options for our new hot tub, installation, and teaching us how to take care of it. They even had to lift the spa over our house to get it installed. They worked hard and fast and did an amazing job!!! I would recommend them to anyone looking for a new hot tub!!!

If you are considering a hot tub, use Alcoe.Brad and his team are excellent communicators and deliver excellent service. From the point of the sale to the install, it was very professional. These guys know what they are doing and do it very well. Ken did the install and was very knowledgeable of the product and very friendly on top of that. Stay away from brand X and use Alcoe. Excellent products and excellent service. The transaction and installation was seamless.

Great experience on our hot tub purchase! They helped us make an educated decision by explaining all the different options and differences between each level of hot tub. The installation and education was excellent. Would highly recommend them and wouldnt hesitate using them again! Thank you!!

We were in the market for a hot tub. We went to Alcoe Spas in Lubbock due to the great reviews. They did not disappoint! They answered all our questions and were extremely knowledgeable about their product. We made our purchase and they had it delivered and set up with no issues. Their customer service is great! One of the best purchases we have made!

We have so enjoyed our new hot tub, we live in a remote area, and not all companies are willing to come out this far. delivery and setup was above and beyond GREAT so professional fast and ever so courteous. it is the perfect spa for us. thanks again for all your help in choosing our spadebi tillman fieldton tx

Amazing service from the moment you walk in to delivery to explanation after instillation.

Awesome customer service! delivered when they said.

The salesman guy with long brown hair who approached me after I walked in to look around was very unprofessional untrustworthy with information given and bad talked everyone else in town. It did not take me long to leave shortly thereafter and would never go back again.

These guys know their hot tubs to a T. They answered every question and were very patient with our indecisiveness. We couldn’t be happier with our purchase and the Alcoe guys. Brad helped with the delivery and went over everything we needed to know and has been very helpful since. I will highly recommend them to everyone I know!

Alcoe is the best!!! From walking in their showroom to the delivery and set up....it was the best experience,😁👍🏻

The reviews say it all! That’s what got me looking into Alcoe for our hot tub. From the time we walked into the door until the hot tub was delivered and installed we received wonderful service. The salesman was very easy to talk to and answered all of our questions. There was absolutely no pressure at all and he was able to provide pros and cons to every point of view. They were very kind and patient with our kids while we shopped which was very nice. When the hot tub was delivered the service was over the top! They worked around our tight schedule and still made sure that everything was explained in great detail. We were reassured multiple times to call if we ever had any questions or problems. I know you will not be disappointed when you visit Alcoe!

These guys are the very best in service all around great people we love sun dance spa

Great experience. Highly recommended Alcoe if you are interested in a hot tub. Many varieties to chose from and the owners are very knowledgeable.

Outstanding organization! Very professional and friendly. Installation was a breeze and not only professional but very informative. This company worked with us and met all our needs and requests. Would give them a 10 if available.

We got a hot tub from Alcoe Spas in Lubbock Tx., and it was one of the best purchases we have made. Working with the Lee Brothers was an awesome experience. They answered all our questions and made the delivery very simple. Everyone there was professional and polite. Thanks again for all your help y’all are great.

Stopped by to shop for hot tubs, the man who’s grandparents opened the store didn’t answer any questions. We asked about a warranty, and he said he would give us the paper that explains the warranty as soon as we walk out after the purchase. Asked about a price and he gave us a range with about $3k variance. It’s like he didn’t want to speak explain to me because either I was a woman or because he had decided I wasn’t a buyer. I will be purchasing from the store up the road. He missed a sale for being evasive with his answers.

ALCOE is the only shop in town that can and will service the hot tubs that they sell! I have owned a hot tub, outdoor grill and furniture from ALCOE and Brad and Steve have never disappointed us in any way. Besides their great service they just have the best products available in our market. Wouldnt consider going anywhere else.

From the day we walked in the store and met them it was nothing but a great experience. We walked through every model, pros, cons, and found the right fit for my family. Sales was easy going no pressure. Service the day of install was amazing in every possible way. Even when my contractor messed up the electrical they were more than willing to go above and beyond to make things work. We love our Sundance spa and will be recommending Alcoe to anyone who ask.

Me and wife wanted to upgrade our hot tub. And Alcoe delivered. We picked a hot tub with speakers a water fall and a lounge. Stephen and his wife were so friendly and knowledgeable. I highly recommended them!!

What a breath of fresh air, a proud family owned business that pays attention to the small details and thinks of their customers first.Initial sales meeting was very informative, pricing was direct, follow up was a very nice touch. Spa was delivered earlier than promised and setup was very professional. Training was thorough and not rushed.This is my 2nd hot tub and this experience was 100% better than the first one which was not Alcoe.Looking forward to dealing with this company on a regular basis, what a breath of fresh air in todays market!Thanks again,Craig Wallace

Purchased the unit a couple of weeks ago. Trencher showed up when scheduled and did an outstanding job getting conduit from power source to hot tub slab. Three days later the electrician showed up when scheduled and pulled the power and installed ground rod exactly as expected. A week later as scheduled, my schedule, the installation team showed up and installed the unit and got it up and running perfectly! Nothing less than exemplary experience with this company. Instructions on operation were easy to understand and explained completely. Very happy with the entire experience.

Wished I could give more than 5 stars to this family owned business. Steven was very helpful during our initial visit to look at spas and answered all questions thouroughly. Brad and his installation team was awesome even with the weather not being ideal. I would highly recommend this company!!

Very professional service. They know their business. Installation team was very understanding when the builders electricity didn’t work. Came right back out the next day! Great service. A++++

Great people to work with. Excellent service and very knowledgeable. All questions answered and all concerns were covered. Install was quick and on time. Overall an excellent experience from the sales in store to the people in the field. We would highly recommend the people at Alcoe over any other hot tub dealer in Lubbock!!

Our experience so far has been incredible. From the no pressure sales all the way to installation has been great. My biggest fear in purchasing something like this would be what happens after the sale?? Not a concern for me now.

We visited every hot tub/spa store in town before deciding to purchase from Alcoe, based on their knowledge and the reviews we read. Our experience with them has been great so far. We had to have wiring installed for our hot tub, and Brad met the electrician at our house so that all needs were met and he could answer any questions. Our hot tub had to be lifted over our house with a crane, which we were a little nervous about. However, Brad and several other employees were there to make sure all went well, and it turned out to be a very easy process. They then also set everything up and gave us all instructions on care of our hot tub. We have been very pleased with their service, and are glad we chose Alcoe for our purchase.

Have been using swim spa since April. Install went as planned support and follow up care has been excellent. Try to swim 20 to 50 laps each day great exercise. Would highly recommend both the equipment and Alcoe.

Weve been nothing but impressed with the service weve received from Steve, Brad, and the rest of the group at Alcoe. They simply have the best products and service in town. The entire process of purchasing and installing our new hot tub was easy and painless. We love it!

This has been a family business for decades. Brad and Steven are experts in the hot tub industry. They are extremely knowledgeable and customer service driven. I have bought my hot tub over 10 years ago and their professionalism and customer service has been outstanding. I will definitely buy my next hot tub from them!

Family owned and in business for many years. Easy to deal with on set up and delivery and when I called with a question they were more than helpful 3 months after the sale. I recommend them.

Would just like to say that the gentlemen from Alcoe are great to work with! My wife and I purchased one of their reconditioned Sundance Spas in October of 2018. Ive waited a year to write a review in order to give a full account of the purchasing experience and ongoing services. The tub was like NEW and has been a life saver for my wife who has chronic pain issues in her neck and back. When the tub was installed, they were able to get the job done in a very timely manner and were incredibly professional. That level of service has continued over the past year when we have returned to purchase chemicals and other consumables and hardware for general preventative maintenance support. They offer a superior line of products at fair prices. While we were shopping for the Spa, they didnt play the typical sales games: There were no gimmicks, no pushy sales people, no nonsense. They are very knowledgeable, and were eager to educate us on the details involved with buying a Spa. This was done more in the way of informing us on points of quality to look for in making this purchase and let the Sundance Spa sell itself on merit as opposed to giving us a hyped up sales pitch. In regards to the product, the Sundance Spa is the best tub available in the Lubbock market. The quality of construction is by far much better than the other tubs youll find in other showrooms for the same if not higher price. I am very satisfied with the exceptional service that Alcoe has provided and will continue to recommend them to my friends and family.

The entire experience has been a wonderful! They took the time to get to know us and what would suit our needs the best. Ordering and installation was easy, and the customer service has been incredible. We love our new hot tub and would highly recommend Alcoe for their top-notch personal service!

We have purchased 3 hot tubs throughout the years and we have had excellent service when needed. We would not own any other hot tub! They are very professional!

Ive known the owners of Alcoe for several years now and have been doing business with them seems like forever. They do outstanding business with an amazing product line. The store on Quaker Ave is always spotless. They are always very friendly and have taken care of us in a timely manner with great service every time we have needed anything. I would highly recommend them for all your hot tub, spa, and outdoor furniture needs.

I have done business with these guys for over 24 years and they have just delivered my 3rd spa. I am enjoying it just as much as I did my very first one. They have been a pleasure to work with over the years and given me the finest of service.

Brad and Steve made our experience easy and enjoyable. They organized the electricians and had the spa set up in no time. They were patient with explaining maintenance to my wife and I at different times. Look no further than Alcoe! Thanks guys!

We’ve bought an infrared grill and outside kitchen as well as a gas lit fire pit. Alcoe did an excellent job helping us select the style, stone color and size of the outdoor kitchen and bar. The workmanship is beautiful and their service has always been outstanding. Highly recommended!!!

Steve was very helpful before and after the purchase of our hot tub. Brad and the crew that installed our spa were knowledgeable and helpful with the installation and set up.

Have really enjoyed our Swim Spa for several years! Like all equipment maintenance is key for the long term. Alcoe has a great line of chemicals that I use which keeps my spa water crystal clear year a round with little effort. I have found their service to be dependable and top notch and have meet all my maintenance needs promptly.

This has been an excellent experience from the time I purchased to the delivery & instillation. These guys are great!!!

I’ve been doing business with Alcoe for some time now and only have great things to say. They’ve been very professional, courteous and have always gone the extra mile for their customers. I highly encourage anyone who is looking for a swim spa or hot tub to try Alcoe!

Weve been working with Brad and Steven Lee since June 2017 when we purchased a Swim Spa from Alcoe. They have been great to work with and any time we have a need, they quickly respond. We love our Swim Spa as we have used it almost daily throughout the year. It is easy to maintain and love being able to swim year round. Ken has performed a few maintenance issues over the past year and is always quick to respond to any need we have. I highly recommend Alcoe for their product, service, and support.

Wonderful customer service! Very professional and knowledgeable on all their products.

Great service and sales. Super folks to work with. Would recommend highly! Ray and Nancy Luper

Best family owned business in town. See our review on Yelp. Don’t shop anywhere else for your spa. Honest, professional, friendly!

I was not only Impressed with my Sundance Hot Tub but the service after the sale. Alcoe is second to NONE, when it’s comes to customer service. I would proudly do business with them again.

Love this store, and the Lee family. They are not only very knowledgeable, but when we had a minor problem with our spa they sent a repair team over very promptly and it was resolved within 24 hours of our call.

Awesome customer service. Ken and Brad were awesome and didnt just care about making the sale. I highly recommend Alcoe to anyone thinking about getting a Hot Tub. This is our first, and we are extatic with our purchase and experience!!

The service has been wonderful. Everyone has been So personal- helpful- and the quality is amazing!!!

Alcoe has the best Sales and Service. We purchased a hot tub ane one week later it was delivered and set up exactly how we wanted it... i could not have been happier...thank you ALCOE!!!!!

After visiting pretty much every hot tub store in Lubbock, we decided to purchase or very first hot tub from Steven and Brad at Alcoe. What really impressed me was the level of professionalism, and the pride they took in their family business. When we were still in the decision-making process, Brad even came out to our home to look at potential spots for the hot tub, and to give advice on getting the electric run. During the month between when we ordered the hot tub and when it was delivered, we dropped in the showroom several more times to ask questions, and each time we were greeted with an air of professionalism and given their full attention to answer all our questions. One of the other things that really sold us on becoming an Alcoe customer was the fact that they never tried to up-sell us on any of their products. They listened to our wants/needs, made a suggestion, and we went from there. The whole process was very low stress!!

Thank you all for the great experience with my new hot tub!! 5 stars all the way!!

Great people and best service in town! You will be pleased you stopped here.

Alcoe has provided my family with top quality products and excellent customer service for the last 12 years. I can count on the guys at Alcoe to make sure I don’t miss my daily soak!

Amazing service very clean and professional staff!

Love to get in the hot tub right after a hard workout right after the gym.

Great service, top notch install. Great product.

We purchased a hot tub from Alcoe Spa a year ago. We loved hand selecting our Sundance hot tub from the size we needed, colors of our choice, to the wonderful features like Bluetooth radio, waterfall feature and more! The owners helped extend our patio, set up the electrical and installed it without a hitch! I even recieved a personal lesson on how to easily maintain the appropriate levels and how to change the filter! If I had questions, they were happy to assist! I cant imagine this experience going any smoother! Our family loves relaxing and enjoying our hot tub oasis! Money well spent! Best company and customer service hands down! Top notch quality and service! If your in the market for a new hot tub, go here first! You wont regret it!

Alcoe is a great family business, providing high-quality products and outstanding customer service. We have thoroughly enjoyed our experience at Alcoe, and have found Brad and Steven (and the other great staff members) very knowledgeable, willing to answer questions, and extremely helpful in getting our new Sundance Cameo spa up and running. Their installation was a breeze--and an amazing thing to watch. And we are now enjoying a beautiful new spa in our home every day. But service didnt end with the sale--as we are novice hot tub owners, they are still providing much-needed advice and helping us maintain our spa on an ongoing basis. Be sure to check out Alcoe... you will be glad you did!

Amazing customer service and superior satisfaction. They exceeded all our expectations.

My wife and I could not be happier with our experience at Alcoe. Stephen and Brad are extremely knowledgable, service oriented, and very professional. I would highly recommend Alcoe to anyone that is in the market for a spa. They made the entire experience great. Thank you Stephen, Brad, and the Alcoe crew.

Couldn’t be happier with our new spa!!!

Great experience, very helpful, easy installation

Very friendly knowledgeable

Awesome!!!