This place has great service! Im from out of town and needed my tires balanced and rotated. They were booked. The lady Laurie and CJ went out of the roe way to make sure they could get it done for me. This is what you call service. They completed the job in 30min. Grateful to both of them. Will be back if I need anything again because of their willingness to get the job done! Thank you both! Have. A blessed day.

My son took our vehicle there to have the aligment checked, we bought the lifetime aligment several years back in a different state. He showed up for the appointment and was told to return in an hour because they couldnt do it at the moment. He made the appointment 5 days before. They called him stating the vehicle needed almost $1000 of preventative maintenance before anything else could be done. Not happy with this location and do not recommend it.

Had a big th of a problem today. But in the end all was resolved.

Do NOT take your vehicle here. I recently had my ball joints replaced here and a few days later I noticed a horrible squealing sound coming from my front end.After taking it to the dealership they informed me that there was no grease or shoes applied when Firestone replaced my ball joints. After paying Firestone over $1,700 and then keeping my truck for a week, I had to pay the dealership over $1,000 to replace them less then 3 weeks later. I will NOT ever give them my business again

Do not go here! Took 8 months to fix a water pump. Mainly because they kept pushing my truck off to the side and didnt want to help me. First brought my truck in OCTOBER 2020 to replace water pump. Brought it back the next week because still overheating and they kept saying its not the water pump. Finally took it to dealership and sure enough, it was the water pump. Finally returned May 4 2021to claim warranty on water pump. Amie promised she would order the part and get me fixed up. Never heard anything back after 3 weeks so I finally went back up there. The part was never ordered,Amie is on vacation, and CJ locked all the keys in the safe and cant do anything. Finally begged and pleaded with Ms. Laurie to help me out. She is new and didnt know a lot about the situation. She was able to order and fix me up after 2 days. How is it that the new associate is more competent than the manager and mechanic?!?!? Its now May 26,2021 just got truck back but not even sure if fixed properly. Just tired of going back and forth to this location. Amie and CJ are both incompetent. Laurie needs to be the manager. She seems the most competent person up there. Overall poor experience. This place needs better management and mechanics with good customer service and time management skills. Will not go back and will do my best to steer anyone and everyone away from this location. Only a 1 star but really 0 if they gave that option.

They were very fast and helpful. We passed through town on our way north during the deep freeze, and they stayed open to change our bald tires when they had been ready to close, and were working without running water. They went out of their way, above and beyond.

So helpful. They fixed another stores problem. Thanks!!!

Will always bring my vehicles here first! Staff is nice and always helpful. Have never had issues with any mechanical service theyve provided.

Always friendly. I just had a state inspection. Was in and out in 20 minutes.

Avoid this location. I scheduled an inspection to check my alignment. It was even noted on my receipt that this is exactly what I was paying for. They did a vehicle check instead of the alignment check. When I spoke to the representative, she offered me a discount on the alignment check. Why would I pay again for a service they were supposed to perform in the first place? I normally go to Cook Tire and I should have stuck with them. I will never, ever go to Firestone again.

Very good Staff....

I have used this location multiple times and been well satisfied with each visit. This review is more of a response to offset the one star reviewer with the review immediately prior to this one. You would not go to a doctor and request to have a surgery performed without a proper diagnosis, would you? I hope not. There is not much different in this case. You say you know what you need, and you may very well be correct. But you cannot expect anyone to skirt the policies set forth by their company to ensure a proper, full, and quality repair for your satisfaction and their liability. Your review history is ONLY one star reviews. Whether you believe it or not, you are playing with people’s livelihood. Not cool.

Would give it a zero if I could. They will tell you something is wrong with your car when its not. One time went to get oil change and they didnt even put new oil in. If youre a woman they will try to pull a fast one on you. The old guy who works front desk is rude. They need to shut this location down.

Great service and very courteous staff. Very happy with my purchase of my tires. It will be so convenient for me to get my oil changed when I get my tires rotated, get my truck inspected each year, battery checked, tires checked, good advice concerning my truck and all in one place.

Exceptionally fast service. Great customer focused attitude. In town with a rental and they repaired my flat tire fast!!! Thank you!!

A tire place that does not carry 255/60 /18Had an appointment for today and had it was set up the day before and not in the system but t was confirmed on website and have a freaking card for the place, im regretting getting it.

CJ & Adam were very helpful & we want to say “Thank you!” Also Fernando,Brandon! They did a Great job on my GMC & it had a lot of concerns...breaks,Shocks,Struts also steering & suspension! We were very happy with the service provided!

Its a job that you can trust. Clean waiting area. Nice folks.

Its apparent that people with negative experiences always leave reviews. Most people with good experiences do not. I have used Firestone several times a year over the past few years with my personal and business vehicles. I have found them to be fairly priced with knowledgeable service techs. They have always been friendly and helpful. I would highly recommend them.

Keep taking my car. They want to do everything but align. I have been there 3X even the last time in they found another thing to fix before they will align my tires. The last time I was in there the thing they want fixed has nothing to do with alignment. Very disappointed. Just do the alignment your putting people. At rush driving a car that is not aligned.

Never any issues with these guys. Very professional and staff knowledgeable on company policies and procedures. Integrity at its finest.

Great place to get a few problems worked on, like alignment and tire rotations. This is a full service shop for your vehicle(s). Would recommend.

Great job on fixing brakes on tundra good prices great job guys

Needing to get the power steering fixed. The power steering would work when there was fluid in the reservoir but there was a bad leak.Saturday, 1/4Called ahead at 11 to see if busy, Billy said, “of course we can look at it today”Arrived at 1130At 1254 Billy said it was the power steering pump and it would take about 2 hours and $403.430 Samantha said the power steering pressure sensor was damaged during removal or installation of the pump and they were waiting for the part. I said, “So was it not the power steering pump?” Samantha said “No it was the pump but the power steering pressure sensor was damaged during removal or installation of the pump, it’s our fault”.At 530 Billy said there were 3 different sensors, they didn’t have the right one, and the one needed had to be ordered from the dealership. He said it should be there Monday and to give him a call by noon if I didn’t hear from him because he “might forget”. Was told there was just a hairline leak that shouldn’t be a problem.Drove home with sporadic and minimal power steering.Monday 1/6Called at noon, Samantha said she would check on it and after a holding said the part should be there tomorrow around noon.Back to absolutely no power steering.Tuesday 1/7Called at 320. After an 8 minute hold, Billy said he ordered the part yesterday and assumed it would be there today and that he forgot about it. Said he just checked with the dealership and the part should be there tomorrow morning. He asked if I had power steering and I told him I had none. He said he, “didn’t anticipate that”. I told him to please give me a call as soon as the part gets there.Wednesday 1/8Billy called and said the part was in. After about half an hour in the shop, an employee I had not dealt with before came up to me and hurriedly said, “Here’s your keys it was the power steering switch all along you’re good to go” and he abruptly turned around and walked away. I was not offered a receipt for the work performed that day, or a refund for paying over $400 for a new power steering pump that was admittedly not needed. I would have asked then but that employee walked away the instant he finished talking and the others were busy with customers. Absolutely the worst service I have ever received from an automotive shop or possibly anywhere.

They are a scam, call to get a quote to have my brake pads changed they told me no matter how good of the condition my rotors are in that they are going to resurface them regardless. Also that if they dont meet firestone specs that they will be replaced, I explained to the woman that my rotors are fine but she continued to tell me that was their policy., sounds like a con to me, Ill take my business else where, I need brake pads changed not a safety inspection, thanks but no thanks firestone

Very disorganized service and management. Limited Staff results in long wait times for simple fixes. There is no priority plan or segmentation of services offered. 1st come 1st serviced.

Ashley did a great job helping me get my flat tire replaced and finding 3 new tires for my Jeep at a store in Houston.

Excellent customer service! I highly recommend!

Always find more wrong with your car and price is way high

The lady that helped was nice but the prices are ridiculous,good thing Id prefer local businesses anyway

Very helpful with explaining whats wrong and gets the job done. Saved me from spending a lot of money.

Very quick and promt--last minute oil change and tire change--about 1hr--

Firestone flushed our transmission on 3/30/2019, and it went out about 1000 miles later. I have since had several independent mechanics tell me that should never be done after 60,000 miles.

HORRIBLE!! NEVER EVER TAKE YOUR CAR HERE! Took over 2 HOURS to get a flat repaired, then said the tire had a nail in the sidewall, so I would have to buy a new one, even though I put air in RIGHT BEFORE going up there, and saw no nail, but ok. Tire was less than 2 months old. Its worth it to go to Nac, Billys great. New Lufkin mgr 👎

Damn near destroyed my brand new rims. The technician took them out of the box new. The very opposite of happy customer.

Go anywhere else.If youre a guy, especially a big guy, be prepared to be talked down to.The last time I went I was fussed at by the manager for not taking his advice. He talked to me like I was ..ignorant.They claimed to have changed my oil (and charged me for it) but a week after it was changed my oil change indicator came on.I thought Id give them one more chance and called to set up an appointment. I had to repeat myself 3 times to a guy who kept mumbling. In the end I hung up disappointed and fed up with this place.

Good customer relationship fair prices

Complete service given. Courteous. Efficient and timely

Ashley Smith was amazing! Great customer service!!

Super service! They are very professional! Thank you Firestone for taking care of our vehicles, since 1999!!

Theyre not complete auto care, just partial auto care.

Always had great service here until today came in for a patch he told me 30 mins.. I told him I have to be back to work at noon....he literally put the slowest pokeyest guy on the job.....when you come here ask for anyone but Cole and you will have an almost guaranteed great experience

Good service and not slow like most places

Fast oil change and inspection stickers should make an appt

Had a 9am appointment. Dropped my car off at 8:50am. Arrived at 2:30 to pick my car up and they had not yet worked on it. Their excuse was they were busy all.day.

Little slow but got a good deal

I always go to Firestone to have my car service tires rotated oil change very friendly people especially Robert I know Roberts been there for a long time no bad experiences ever

My rental had a flat he knew what I was going threw. My rental company said I had to pay for it. But charged me nothing.

TOP of the line products. VERY professional services

Tried to charge me triple for parts. Also told other customers they needed a oil change after they just had it done that morning. One customer had the wrong parts put on his car while I was there. Choose another shop as this one will try to screw you. Had my brakes done at Sears for 300 less and that was replacing a lot of the brake system

Got me an alignment when no one else would

Great people

Amazing people!

Good spot to get your vehicle worked on

One man was friendly but a girl there was dishonest about the price. I was also told it would be half an hour and ended up there over two hours with only one customer in front of me.

Great prices on oil changes

They have the best deals in town!

They did a good job on the car

No help at all. Horrible wait time. They disnt even bother to try n help me.

Took a long time, an not many seats available best to drop off

Came in for a 10 am appointment. The tire installer got half way through the job and went on break! 11:20 still waiting. Make sure you have lots of time!

Great service and great work

They are way overpriced

Fast and friendly staff.

Dependable.

This store no longer allows the customer to supply their own oil/filter. Go to another Firestone unless you want to use what they have on hand.

Wait and wait and wait more

Excellent servcice