The doctor has a (bed side manner) what I mean is he gives you his full attention and engages in conversation regarding his concerns and gives you an opportunity to voice yours as well..even shows you your images so you get a visual of what he sees.The young woman who assisted with my glasses gave excellent service as well..i will get and share her name in the near future.......I highly recommend ..legacy village location

Very distracted employees - trying to help multiple people in the middle of me asking questions. Require customers to wear masks but employees are not.

We returned to Pearle Vision in Legacy Village to order our new glasses today. So happy to be able to work with Chrystal once again! She is friendly, patient, attentive and professional. She gave us all the time we needed and shared her opinion when it came time to choose new frames. She took care to measure carefully and made necessary suggestions on options. We are happy to give our highest recommendation!

Came in for an eye issue. Dr. Tima was kind and attentive, I felt heard. He offered a simple solution to my issue and explained it in a way that made sense and calmed my anxieties. I felt that I was met with so much kindness throughout the appointment from Dr. Tima as well as his staff.

My first visit here was an amazing experience. All the staff were friendly and attentive. Plus, purchased an affordable pair of name brand glasses. Thanks Pearle Vision for being apart of making my day awesome.

I found the staff to be extremely knowledgeable and friendly. Everything was explained in detail. I have shopped around and the experience that I had at this location was a perfect fit. I highly recommend it!

Love this place! The Doctor is kind and wise. The whole staff is patient and understanding! I’ve had family issues and missed an appointment and they were kind and understanding!

Quick and efficient process from start to finish. The doctor took his time and created a welcoming environment for any questions that I had. My first time visiting Pearle Vision, and I couldn’t be more happy with the services I received.

I came last year, now I just get a random call from them today that my appointment is on July 27. I never booked it even my angels dont know it. My robokiller blocked this call I just decided to pick it. So annoyed thinking what if I didnt pick this automated call reminding me of an appointment I never made. They would have certainly charged it. Worst experience. Still giving me chills.In conclusion ppl should never visit in the first place so they dont get reminded of appointment made without their knowing in the subsequent years.

Many thanks to the incredibly courteous staff for fitting me and quickly fixing my glasses that needed repaired. So grateful and recommend this location highly.

I came in as a new patient and thought the doctor was great. However, after payment I waited about an hour to pay separately for my contacts that were sent to the wrong address after waiting 14 days. The reception also had a nasty attitude when I mentioned they had the wrong address.

Amira was a wonderful help today at the store. She was patient and walked me through my options and even showed me some more. I would highly recommend coming in even if only to browse.

Hubby and I definitely needed a check up - process went smoothly and both store manager and doctor were pleasant and thorough. It could have gone a little faster but Id rather they took their time to get everything properly and thoroughly done!

Very good store. I was a walk-in and they fit me into the schedule. Great service.

My experience here at Pearl Vision was amazing and they helped me find the glasses that I needed! Thank you staff was excellent and very attentive to my needs recommend 10000%

Excellent service. Amira was super helpful in guiding me toward the right frames for me.

I had excellent service from Amira she was extremely knowledgeable, helpful and nice a true asset to the company

Good customer service, glasses well made. Good doctor

Amazing service!!! Amira was extremely patient and very helpful to me in choosing the right glasses.

The doctor is great the other service? Meh. They arent good about returning phone calls at all. I had a question about my sons glasses and credit a week before he went back to school; they never called back. I called for myself last week and was told the doctor would get back to me Monday or Tuesday. I ended up calling today and was told the doctor would call back in an hour; I never heard back. Time to take my business elsewhere.

I figured that this place is close and would be a nice place to get my new glasses. I totally understand that COVID had thrown a wrench on to everything but it’s not an excuse to screw the customer. Needed safety glasses, made my appointment and had to wait for a walk-in to be done. What’s the point of appointment if I have to wait 20min. Missed another meeting due to this. So my glasses are not co for table and I try to go in to see what can be done and I get told that they are not accepting walk-ins. Absolutely ridiculous. The staff is friendly when they are working with you but now when your in the store. Even the dude that did my exam, was not happy at all with how I was treated. This is the first and last time I’ll be spending the extra money to be treated this way.

I am Custumer for many years . I want to share my great experience with Amira . She provide best customer service ! She is the best !! I had little problem with my glasses and I can’t go inside the store, she come out, take my glasses, fixed and I come an a hour later and she come out to put them in my trunk! It is best customer service you ever get!! Company need more people like she !! Thank you from bottom of my heart Amira for your help!!

This pearl vision is fantastic! When I walked through the door I was greeted warmly. I waited less than 5 minutes for my exam and both the technician and ophthalmologist were fast, thorough and professional. I HIGHLY recommend!

I ordered glasses that I needed by a certain date because I was having an outdoor wedding and my currents lenses were transition lenses. The day before the wedding they still hadn’t arrived and I was very nervous that I would be forced to use my current pair. However, a store associate (Brandy), was so kind and went out of her way to get me a new frame and lenses, just so I would have them for my special day. My bride and I are so grateful to her and we want to thank her for her kindness.

Great selection very professional

Great place. Excellent service

I was in such a way because on Monday my frame cracked. I truly do need my glasses 😭. I was greeted by Amira Ihentuge who was indeed a blessing. Since the glass itself was not damaged, she found another pair of frames that would set perfectly and proceeded to repair them. I am now wearing my new glasses and this all took a matter of 20 minutes. Yes I am a Pearl Vision Fan. Thank You, Amira. 🙂

Amira the manager of lyndhurst helped me with not only my frames and styles but with my contacts etc. best experience and helped me adjust my current glasses . Five star team

I appreciate the representative from this location assisting me with a question I had this week -- it wasnt the answer I wanted to hear and it didnt help me solve my problem, but she was straightforward and I appreciated that.I could also tell it was a busy day for her and her teammates -- so I appreciated the attention during that busy time.

Very professional and, the communication one on one was absolutely great, Thanks

Great place, great staff, Highly Recommend! Thank you!

Great great customer service here !

So helpful and nice. A good experience.

I ordered and paid for my glasses on 12/22. I called several times since then the associate replied twice after that even if I call no one picks up the phone and 2 months later I have never received my glasses but they were paid full amount. ready to escalate with corporate and consumer affairs. so unprofessional.Edit 2/23/2021 I was contacted by the store manager to Pick up my glasses prescription. She apologized for the delay and offered a financial resolution toward my paid bill to remediate for my wait and attempts to reach the store for an update. Thank you Amira for following up and making customer concerns a priority!

We had a great experience - both myself and my wife. Amira Ihentuge, Store Manager was welcoming, informative and efficient. It was a busy office and she was available to the other staff to lend her expertise while not neglecting us in the slightest. We highly recommend Amira and this Pearle Vision location (which was fully compliant with covid safety directives).

Great service

Sylvia is the best hands down!!!! She looked at us and picked out the best frames for me and my daughter. In addition, she made this entire experience just awesome. Although they were all busy when we came in, she greeted us and got to us the moment she was available. She’s is definitely worth the wait. Her office manager was proactive and verified our insurance and pulled our prescriptions while we waited. What an experience!!!

Amazing store and staff.

At the time of my visit, The Pearl staff thought my non-prescription sunglasses were beyond repair, and sold me a new pair. The staff was not familiar with the incredible service policy of Maui Jim sunglasses, listed below. Pearl does not allow returns, only exchanges. Their regional manager helped resolve the situation by allowing me to return my glasses. Upon return, their staff was courteous, although the details of Maui Jims customer service was still not clear. Knowing the issues I experienced, moving forward, will hopefully help Pearl represent Maui Jim better.1. Pearls exchange policy is unclear and only known by the wording at the bottom of their invoice, after a purchase is made.2. Maui Jim services and replaces their own glasses. After going online to find a better style, Maui Jim informed me, beyond their 2 year excellent warranty, they will repair or replace any pair as long as they have the parts. I can replace my 5 year old broken pair for less than half retail price.I had stopped to have my Maui Jim sunglasses fixed. At the time, to their knowledge, the glasses were beyond repair and could be thrown out. Trusting their professionalism I picked out a new pair of Maui Jims, but fortunately did not throw out my old pair. The new style, did not feel comfortable while driving. Pearl offered an exchange…

So great and friendly. Thank you so much for helping me out. You guys are the best!

Felicia made it easy to find a great set of frames for both my wife and myself. She was patient, professional, and attentive. She even sang us a few bars of Fats Dominos Blueberry Hill! ;) Im definitely taking my business back to Pearle Vision for my next set of computer glasses.

Quick and courteous staff!

Great customer service!

Great job, nice and professional.

Would highly recommend!

Always great service!

I had an appointment for eye glass exam and new glass in March ( pre-pandemic) so needless to say I had to wait quite a while before I was able to get an appointment and glasses. I went to Pearle Vision, I have been there quite a few times in the past, and I wasnt please with the selection but decided to get some glasses due to a sense desperation. After ordering a pair of glasses I decided to see if I can walk in to another eye glass location to look around. I was surprised that I didnt have to make an appointment, so upon walking I immediately notice they had a better selection. I called pearle vision to cancel my order and was told that I could not cancel. I had only been gone from pearle vision for 10 minutes. I was told when I was there that it was a 3-4 turnaround for my glasses but after calling to cancel my order I was told that it was a 24 hour turnaround and that an order that was placed 10 minutes ago could not be cancelled. I would have understood this if it was a day or two later but 10 minutes later felt like a bit of stretch. A turnaround of 3-4 weeks instantly became 24 hours. For a place that should want customer to feel comfortable with their selection and customer driven, instantly became a for profit business without even trying to ensure that their customer was satisfied. The manager offered me $25 off which I declined. I contacted the corporate office and was sent a link to write to the district manager. The reason for this post, because honestly I dont like writing negative post I believe it resolving issues, however I reached out to the district manager and it has been over his response time and still no reply, call or anything. I mean the glasses was $200, they were not a special order lenses or frame and to not order a cancellation 10 minutes after an order was placed is a little appalling but more importantly not to have the area manager at least call in response let me know that customer service is not at the top of the list. I have had exams there before and purchased glasses from there before however this will be the last time and me family go to this location and to any pearle vision. It is too many other options and I rather go to a place where someone wants me to be satisfied with my selection. The part that I am not going to go in detail about but just want to mention is my customer service rep while in the store was completely unfriendly. She was not rude but she just was not friendly. I sat down, she wiped the glasses off and did not speak to say hello, didnt address me or ask what style I was looking for.. it took me trying to facetime my husband to get his opinion of the glasses before she decided to ask me what style was I looking for. My gut told me to walk out then and I should have listened.

Amira was extremely helpful tonight. We came 30 minutes after closing time thinking they closed at 9 pm, and she still opened the doors for my mom and I, helped us find frames. She was very helpful with the financial aid allowing us to split the cost in half now and when we come to pick them up. She was very nice and seems like an amazing store manager! We will be coming back for sure!

Only place where I get my glasses!

Great customer service! Felicia took care of my family of five last Monday. She really went the extra mile as it relates to customer service and professionalism.

Had a great experience here. All three staff members I interacted with were helpful and took time to explain things. I would come back here and highly recommend this location for vision care. I was in & out within 40 minutes, and that includes an exam, browsing for new frames, a dilated eye exam, and payment. Plenty of parking. Good selection of frames from lots of brands.

The optician was very rude. She continued to tell me the glasses did not look right on my round face so I would keep looking at more expensive frames. She was not friendly and it takes forever to get your glasses back.

Went to Pearle Vision because they were covered by my insurance but the staff was fantastic. They explained everything for me from what my insurance coverage was to how to properly take care of my glasses.

They dont have a huge variety of frames and their costs are atleast five times more than others. The lady wasnt entertaining and it seemed she just wants me to go so she can go home . Huge mistake that I had my eye exam here, as I thought to buy glasses from them too in a single visit.

Great service!

Great customer service experience! My son needed prescription sunglasses for an upcoming international trip. Sylvia did a great job expediting the order so that we could have the glasses in time. She also found a less expensive frame for us. The manager even waived the overnight shipping fees! Thank you!

I have gone into this place simply to get my glasses tightened. The staff are so friendly and provided me with this complimentary services. Highly recommend

Excellent service! The staff was very attentive and welcoming. I stopped in to look at a pair of frames and received an awesome adjustment with a free cleaning. Will certainly visit this location again.

Amira is very professional and easy to work with. She’s very knowledgeable. It’s a great place to get your glasses.....just ask for Amira☺️

Great experience! Helpful, affable staff (especially Amira) with all the latest technology (its great not having to get your eyes dilated). Broad selection of frames. Would have given them 5 stars but they are a bit pricey.

My experience here was really amazing. The store manager Amirz(?) went above and beyond for my daughter and I. I definitely love coming to this location for my daughter and I.

Great service!

My experience at Pearle Vision was great.Ms. Felicia was very helpful and awesome customer service.

It takes a special kind of group to understand service and it takes an empathetic soul to understand. Ive received some of the best service to date here. Honestly I wish you guys served food so I could eat here too!!!

Hands down the best experience I have ever had at a vision practice. Dr. Chima was wonderful and very thorough throughout my entire exam. Everyone was so welcoming and helpful. The ladies helping me pick out my glasses found the perfect frames for me. I will recommend this place to everyone!

I used to own a prescription glasses to enable me read and drive at night. When these two functions failed it was hard getting prescription glasses to meet my needs until I found Pearl vision legacy village. They took care of my problems. The staff were professional and knew what they are doing.I will strongly recommend their services to anyone.

I highly recommend this place! Amira was so professional and explained exactly the difference between buying glasses on a website and purchasing a high end pair of glasses taylored to my needs.She fit me specific to my type of work.I actually came back to pick up my glasses an hour after they closed on Friday night. She unlocked the door and let me in and sized my glasses after hours.My “Tiffany”glasses are the bomb!There is such a difference in working with someone so well trained and proud of the company she represents

The staff is very warm and inviting. The selection of frames and contacts is stellar. The staff was very helpful in selecting frames that I love and contacts that fit like a dream. More than thrilled with my visit!

Amira was wonderful! She opened the store for me to pick up my contacts when I arrived at 5:01 - right after they closed. She ended my week on a wonderful high note, and I am so grateful. Thank you Amira - your customer service was amazing!!!!When I visited the store previously for my eye exam, I had an equally pleasant experience. The staff and physician were focused on me and my needs. They were kind, professional, and service oriented.I highly recommend Pearle Vision Lyndhurst.

I scheduled an eye exam for the end of December 2019. Being that it was after Christmas and before the New Year, it was packed with holiday shoppers and those wanting to use insurance benefits before the end of year. The reason for this review is to recognize your Manager, Amira, for her patience, kindness, and a willingness to go above and beyond to make me feel comfortable with my choice of glasses and contacts. After getting my exam, I had been waiting about 10-15 minutes to meet with someone to help with my choices. Amira came over and apologized for the wait and thanked me for being patient and assured me she would be with me very soon. Being that it was extremely busy on this Saturday afternoon, I was completely fine with a short wait. As promised, she soon came over and started the process of picking out 2 pairs of glasses and a pair of sunglasses.It was at this time that her knowledge of the product and desire to make sure I felt confident with my purchase was very much on display. Easily spent 45 minutes going through that and then even more time finding a way to make it feasible with my budget and insurance benefits. She must have run through 3 or 4 different plans that would allow me to get what I wanted and also save me the most money. At no time did I feel rushed or that I was burdening her with different questions. Being that I hadnt had an exam and new glasses for awhile, I had plenty of things to throw her way. I dont usually take the time to write reviews, but felt a need to recognize her for incredible customer service. I stopped in again today to make a payment and order contacts, and once again, she was great. Thanks, Amira! I have passed on this experience to friends and family and wont hesitate to do it again. You have a great GM over in Legacy Village!

These guys are great, fast and efficient. But also helped me patiently choose my frames.. thanks guys!

Amira took extra steps to determine the location of the split of my bifocal lenses and the fit behind my ears that no other technician did at a competitors vision facility. I have a high regard for her professional skills.

Everyone was very professional and courteous. They helped me look at every frame option until I made my decision.Will definitely get future eyewear here.

Amira is as accommodating as it gets. I did not really expect a return call I requested for a small order I placed, but she followed-up within the week. I am from out of town and have isolated past experiences with this place that were just as pleasant. Quality people, service and products.

Everyone was so nice and friendly the atmosphere was nice and comfortable clean the worst thing where the prices but in that neighborhood I would expect no less the doctor was efficient doctor chime Derek the front desk guy was nice Christine helped us quickly Sylvia greeted us I got to know everybody and I cant wait to return

Amira is Awesome as well as Dr. Chima! And the rest of the staff! Felicia helped me pick my glasses out after trying on a gazillion pair and I love them. I would definitely revisit this establishment❤️

Great customer service. Christel fitted me with progressive lenses. The first pair was a perfect fit. The one lense on the other pair needed to be remade. Extremely happy with the service and outcome.

I didn’t even know I needed glasses so once I got my prescription of course I needed help picking out a pair. Amira is the best. She can fit glasses like nobody’s business and has great style. I’ve gotten so many compliments on my frames. I would have never picked them because I don’t know better. So grateful for the help!

Everyone at this office was ready to assist me. Once my glasses arrived I was notified. They took time to fit my new glasses and answer all my questions. Thanks for all your help.

I never needed glasses ever before in my life until now and Im 40 years old. I went to this place and I was really happy with my experience. The staff was very helpful and Dr. Chima was very polite and kind hearted. My eye glasses were ready sooner than expected. Ill surely be returning for all my future vision needs. Thank you Dr. Chima and to all the staff at Pearl Vision in Legacy Village.

I called and waited to set up an appointment and got hung up on. Unprofessional 👎🏾

Sylvia was delightful, very helpful and made sure our insurance benefit was included. She called Eye Med to double check and applied our insurance even when at first it didn’t appear we were eligible, but we were. Thanks for your help!

Excellent Staff! Ask for Felicia, she has provided me outstanding customer service since the office was located near Randall Mall. She takes her time assisting you with new frames, product comparison and saving opportunities. Dr. Harmin Chima educated me during my exam about the different types of contact leans. If you value quality care and customer service, I recommend you visit Pearl Vision in Legacy Village!

The eye wear consultants (Felicia and Amira) were very helpful since they knew their stuff and went directly to specific frame selections after they heard my thoughts about what I wanted in frames.

Everyone in there was great! Special thanks to Amira. I will b goin back in the future to this location

Ive been coming here for years, but this was the first time that I bought glasses. Charles made this a smooth and quick process, which I appreciated on a really busy day.

Amira was such an amazing help in choosing my new frames. She really went above and beyond and I LOVE my new glasses!

Dr. Harmin Chima was very professional and explained every eye exam component prior to start of the exam. He was thorough, detailed, and a great optometrist!

I have been trying to get prescription sunglasses made for 2 months, but they keep screwing them up. First time, I picked out a frame, they told me my prescription should work in them, but when I went to pick them up there was no way it would ever fit me. Now I found a frame that works, but they cant get the prescription centered correctly, so half my vision is blurry. They must have one heck of a profit margin to be able to keep recutting lenses so many times (I think Im up to 4 now). They usually tell me theyll expedite the new ones, but it always ends up taking 2+ weeks.

Make sure you work with Matt. He was super helpful and picked out frames that look great!

Amira always makes sure that I get my eye exam done every year; she does an incredible job selecting my frames for me. Dr. Chima is a truly efficient optometrist with a great personality! Pearle Vision at Legacy also has an awesome selection of frames!!

Revised ** they did slightly make it up to me. Unhappy at first but they did offer a cleaning kit for the extended wait. Glasses took about a month to come in. But overall decent

Absolutely horrible experience. Wasted time, rushed once seen had to wait 30 min to be seen then was rushed. Staff tried to lie about insurance coverage options as far as what I had to pay up front. I had to call and complain to my insurance company 3x in order to get the situation straightened out. This was 4 days ago Im still waiting on a copy of my receipt and a breakdown of the exam which they told me I would receive in my email that day I also called and requested it again I still dont have it. Very disgusted with the staff and how things were handled.

I have been coming to Pearls Vision legacy village for many many years and have always paid 40 bucks for my contact exam. I have good insurance and at the end of the visit was told my bill was 92 dollars! For a seven minute exam! He did nothing different from every other time that I’ve gone there. I waited 45 minutes to be seen. Way over priced! If the eye doctor thinks you have money believe me he will over charge you. This is the last time me and my family will ever go there! Never again!

I can’t say enough about the wonderful service and staff at Legacy Village. Dr. Chima was informative and thorough with his examination. Afterwards, the store manager, Amira, fitted me for glasses to best suit my face shape and support the lens needed. Both were very kind and professional. I would highly recommend this practice to anyone in the market for an eye exam and corrective lenses!

The service is excellent. I also enjoyed the display of glasses.

Best service I’ve received in a while, i will surely re-visit !

Great experience. Staff and customer service was amazing

You will not find a better Staff...the personal care will be Amazing!!!

I came without an appointment to have a pair of sunglasses repaired. They had not been purchased at Pearle vision. One of the employees fixed them for me at no charge in about 5 minutes. Great customer service!