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Office Depot
1524 West Lane Rd, Machesney Park, IL 61115, United States
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Office Depot
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Je
Review №1

The staff members who work in the print services there are always so helpful and kind. Today Jill was so sweet, helpful, and efficient, and I greatly appreciate it! I always go to that location for my printing needs, and I always have a positive experience.

Ry
Review №2

Was there to buy a cable modem and requested a price match to Amazon (shipped and sold by Amazon). A manager declined because it was on Prime (which only gave free 2 day shipping). I logged out of my account to show the price was the same, but he still declined.Went to Best Buy instead, and they already had it at the discounted price.Either dont offer the price match, or honor it.

Ca
Review №3

Manager was rude. Wants to “quote” COVID requirements but the store is not following sanitation requirements. Was all about being right. Very poor customer service. Will not be shopping at this store any more.

mo
Review №4

Manager was a total prik, worst customer service I have ever received in my life! I will never go back

An
Review №5

Got help right off the bat walking in, then the cashier/associate that helped me check out price matched the website to ensure I was paying lowest price they offered. Definitely appreciate saving the 30ish bucks.

Kr
Review №6

The older man that checked me out was very rude, worst customer service I have ever received. I will never go back either.

Jo
Review №7

Our local Office Depot stands out among the best . My office needs,for whatever school or VetsRoll project I am currently involved with, are always available to be found at the store. I receive quality care and the finest of computer expertise from the Tech Guys...Ron, Chad and Jon. It is SO important to realize the need to help maintain the retail stores nowadays. I could not have survived today’s mess with PC if not for that “in person “ touch. You just can’t do everything over the phone. Thank you David for allowing me to get frantic and allaying my $$ fears at a crucial time .This store and staff are exceptional folks.

Ev
Review №8

The manager was helpful! She was very patient and made sure we left the store feeling satisfied:)

Je
Review №9

Very friendly and helpful staff. They are knowledgeable on everything for the home and office

Sh
Review №10

Similar experience that Abimael Medina had--he rated OD with 2 stars. I am only giving them one. Ryan, the rep I spoke to was curt and condescending. Did not want to address my return issue. Wont step in that store again, EVER. Very poor customer service.

Di
Review №11

Coffee and hot chocolate was kind of pricey but good clearance area.

Su
Review №12

Very helpful service would recommend, answered all questions.

Je
Review №13

Just want to point out that Office Depot is no longer a UPS drop off. Hasnt been for over a year.

Ab
Review №14

I came to the store this afternoon with the incorrect ink I was previously sold. The staff at this location was very helpful in identifying the correct item which is the only reason I am giving 2 stars. The problem arose when I needed to process the exchange, the manager was unwilling to work with me to correct the mistake even after understanding the situation and viewing my extensive purchase history with Office Depot. This inability to work with customers and rememdy issues with past purchases is why Brick and Mortar stores can’t complete with online retailers like amazon. Customer service in stores is dead. Yes the selection on Amazon is great but their service is better. The same can’t be said for Office Depot. Keep your receipts folks!

ta
Review №15

Update : 5 days after it was supposed to arrive it finally showed up in a unmarked van. Called back becaue the supervisor said to once it arrived and they would issue a full refund then once I called them they told me they could onky issues a partial refund becaue it was a black Friday sale I said I was promised a full refund becaue of all the issues Talked to anther supervisor and she said yes it stated in my history I was told I would be given a full refund and she refunded the rest of my money .Ordered something was supposed to be delivered 3 days ago cant tell me anything about where my shipment is or when it will be here said it was supposed to be delivered 3 days ago !! All they say is its out for delivery for 2 days now . Cant tell me who is supposed to deliver it have called several times and get nowhere Im done with this place . Will never order anything from here again took well over a hundred bucks from me and have nothing for it service is horrible

Ho
Review №16

Great for a quick trip to get what I need. They are always friendly and knowledgeable, and things are easy to find.

cr
Review №17

The gentleman that tried to help us didnt have a clue what he was doing. You get a coupon and cant use it on technology thats a quarter of what they sell so coupon useless.

Vi
Review №18

Pet smart needs to tAke care of their first customer first before taken care of the customer behind you

Ch
Review №19

Helpful staff and they had everything I needed!

Ja
Review №20

Wonderful service! There are to fast.

Ry
Review №21

Great staff and offers a ups drop off and anything you would need for an office

Ro
Review №22

I was in and out and employees were very helpful.

Ji
Review №23

Great service if they arent busy.

Gi
Review №24

Clean store friendly staff

Da
Review №25

Staff was helpful in directing me to needed items. David K. was of particular help in a problem with my rewards points.

Ca
Review №26

Good prices and can find lots of what you need

Mo
Review №27

Very helpful and always have a nice clearance section.

Gi
Review №28

Vdry helpful to find item I was looking for

Cl
Review №29

Jessica Is Most Awesome.! :)...VERY PROFESSIONAL!!

Ed
Review №30

Helpful staff, good prices

Da
Review №31

Too expensive for certain items. Ridiculous....

Jo
Review №32

I go here frequently but rarely buy anything because they dont offer the variety in looking for. And Office Depots prices are outrageous, probably because they expect you to be buying with a corporate credit card

Do
Review №33

Found what i needed, and was shown how to get an additional 10% off my purchase.

Lo
Review №34

Great customer service from John!

Ar
Review №35

Average office supply store, nothing Id drive out of my way for items and supplies seem and appeared to be low quality.

Br
Review №36

Seem to have whatever a person might be looking for regarding electronics. Seemed some of the sales people didnt know much and had to refer to a manager.

Et
Review №37

Prices arent the best, but the selection is really good

Bo
Review №38

On one hand I was asked if I needed help. On the other out of the five items I came in for they only had two. Going to Walmart.

sh
Review №39

Always willing to help.

Jo
Review №40

Prices are way high and selection of products is hit or miss.

Se
Review №41

Expensive prices but everything you could expect from an office store!

Ba
Review №42

Very pleasant and helpful

Br
Review №43

Friendly helpful staff

Mi
Review №44

Excellent four stars

Ti
Review №45

Manager is VERY rude!!!!

An
Review №46

Very friendly people.

Ch
Review №47

Great service

Ja
Review №48

It is a normal office depot

Ch
Review №49

Good deals

Ci
Review №50

Regular Office Depot, usual products.

Do
Review №51

Great

Da
Review №52

Typical Office Depot.

Information
11 Photos
52 Comments
3.9 Rating
  • Address:1524 West Lane Rd, Machesney Park, IL 61115, United States
  • Site:https://officedepot.com/storelocator/il/machesney-park/office-depot-2336/?utm_source=google&utm_medium=organic&utm_campaign=gmb_2336_website_retail
  • Phone:+1 815-654-7114
Categories
  • Computer store
  • Business to business service
  • Computer consultant
  • Office supply store
  • Copy shop
  • Furniture store
  • Mailing service
  • Office furniture store
  • School supply store
  • Shredding service
Working hours
  • Monday:9AM–7PM
  • Tuesday:Closed
  • Wednesday:9AM–8PM
  • Thursday:10AM–7PM
  • Friday:10AM–6PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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