Could have been better, if they were more apparent with their warranty (used car). Promised to fix my windshield but 1.5 month goes by and they never contacted me. I called them to call them out on it. Was in the sales contract to fix my windshield. A little after 1.5 month check engine light came on and it would cost me $150 to have them scan it, declined that bogus service because parts store will scan it free for you ( some). I had my own scanner, so it was free for me. I only financed this vehicle for 15k and thats a lot of money for a vehicle to go bad already within less than 2 months. So much for their used vehicle inspection point system. They did give me a rental vehicle while they have my vehicle for windshield fix but I still have to drive out to their location. They did not disclose that the GAP insurance was optional instead they claim it was mandatory and tack it on. Finance company disclosed to me it was optional the following week. Dirty sales is whAt I dont care for. Wish it was a better experience but now i gotta fix the issue with the check engine light since its not covered under their super limited warranty.Thanks for the experience, will never recommend anyone in their direction.1 star added for the rental, and rental fee deposit waived.

Went here to receive regular maintenance checks, oil-filter changes on my vehicle. I am very happy with the service that I receive.

Very pleased with Madera auto centers service. Very professional.

I would have given them 5 stars for service to my car but… they messed up my rosary and broke it into several pieces and tried to hide it by trying to fix it themselves. Well, they made it worse and it is not cool. I could have posted a picture here if they let me.It would have been ok if they told me and gave it to me so i can fix it properly.---------------------------------------------------------------------------------------------------UPDATE: After speaking with the service manager Al last Saturday, he extended a apology in behalf of the entire dealership. He also said that he will try to fix the rosary and have it delivered to my house personally.I got a call yesterday, Tuesday and he told me that the rosary is fixed and he would be able to bring it to my house tomorrow. I opted to drive to his office and get it myself, so I did. He did a great job and we had a good conversation about it moving forward.

No pushy sells people. I was very comfortable and buying a new vehicle. And I will buy from them again.

They promised me i will approve for a car. I was disappointed so I took my service else where.

Theyre friendly, and very patient. Kitty helped me a lot and explained with details the problems my car had. She also helped me process the information with my insurance company which made me feel comfortable because she made everything sound simple.

The sales ppl are the best. Service ppl are even better.

If I could give them a negative 5 stars I would. Very bad service diagnosed my truck wrong 2x. Had to go to Jamestown Sierra Motors to get fixed. MAC gave me a hard time about rental cars both times. Al service dept supervisor and Marty gm very rude and condescending. Customer beware. Be vigilant about everything about your vehicle inside and out.

Great experience with the service department! Kitty and the crew are courteous and professional. I was quoted an accurate estimate and they took great care of my vehicle. I will trust these people and will continue to bring my Toyota to this dealership!

We purchased our second vehicle from here.. Just like the first time everything went smooth... if Javier is still here hes an awesome sales representative...I cant just give Javier all the credit they are all pretty awesome.. Javier is just top notch...They have a lifetime customers with us

Well, twice now we have had a OK experience. We had asked on both occasions for our seats to NOT be moved. And what happened twice, our seats were moved. The seat is at a specific spot for the driver who was injured in a car accident. Everytime the seat gets moved its a challenge to get it corrected. We bring our vehicle there for maintenance and such, not for someone to make our vehicle theirs by adjusting the seats. And the fact we specifically called it out and it still happened, thats pretty bad.

If I could give this place zero stars I would. I took my car to get service done yesterday, which I had made my appointment a week in advance. I took it at 7am and was the first client they had. They said that it would be done that same day at 4pm. I live about 40 minutes away, so when I went back at about 4:15pm they had done zero work on my car and didn’t even bother to call me and explain what was happening. They were going to give me a rental, but also failed to do so. I asked the manager if I would receive an extra discount for when they actually can get my car fixed and he just laughed in my face. The advisor helping me was Frank Caldron. Horrible service. Extremely unprofessional and disorganized. Definitely would not recommend. Wasted my entire day.

Had my 1998 toyota 4runner worked on very expensive and a few problems still wait over a week to get it returned

Awesome folks at Madera Toyota. So helpful helping me understand my new 2020 Prius. Eric was the best! Patience galore! Thank you!!

Bought my first car here. Very nice and inviting environment. Was helped by a nice lady named Lulu. Overall great experience! Got me approved on my own and was very patient with me! Would recommend to family and friends and anyone that’s looking to buy a car without any pressure lol

Kitty and the team takes great care of our service vehicles. We are treated like family and our trucks are back in the road as soon as possible. I highly recommend MAC and Kitty’s service team!

I had a fantastic experience shopping and buying a Toyota at Madera Auto Center! Ed noticed I was down and didn’t want to talk to anyone on my first visit. He was extremely kind, knowledgeable, and honest. He promised to help solve the problem I had with my former vehicle, in order to get a vehicle I would be happy with. He and Emil were the best! They always took great care in communicating with me over phone and keeping me updated on the progress of some things that were added to my vehicle from Madera Auto Center. With the final delivery, Ed surprised me by upgrading the new parts and surpassing my expectations, making it the hottest truck I could imagine!! The shop professionals perfected it with an excellent showroom finish inside and out! I could see how proud the shop was and the marvelous team work they exhibited. Thank You to all at MAC!!! Happy tears and air hugs to their Godly manager, Ed, for keeping his promise and making my purchase the best I will ever have!!!

Nice cars

I went in for an oil change, only to be notified by Frank that I couldn’t be serviced because I own a Lexus and that they do not carry the proper oil filter for my vehicle. I’ve been serviced here a couple times before With no problem. I call Toyota (Madera) to confirm the oil filter for my vehicle, another service advisor answered and let me know that they do in fact carry the oil filter for my vehicle. Frank put in very little effort to help me out. Ridiculous.

We have always love madera auto center we have bought all our new cars there n they always work with us love this place ❤ 😀 I highly recommend this place for ur cars 🚗 purchase

This is the only place I will ever buy a car from! They went above and beyond to correct a problem I had with a vehicle I bought from them with no warranty! Even though I bought a used car, as is, they still corrected the problem. Their customer service is outstanding!! Tony in financing was amazing! my sales person Isabel was very helpful and knowledgeable, and Kitty in service was also very helpful. This place has a great staff, I really can not say enough about this dealership. I am so grateful for all they did for me! I highly recommend this place to anyone buying a car.

My first time visit at Madera Auto Center. First time repairs on my 2016 Chevy Cruz. I was definately nervous, after conversing with different staff members i quickly became at ease. But one employee in particular i gotta say went far and beyond . Ventura Contreras definately gave me options and different routes to choose with the repairs on my car. from shuttle service, keeping me posted with the on going repairs, and a line of credit that was available to help off set the cost of repairs...i was approved!! yayy!! He deserves more than a Thank You more like a heartfelt handshake but i couldnt because of Covid-19. He exemplifies Customer Service and gives new meaning to far and beyondI scheduled my second follow up repair and feel i will get Great Service Thank You Madera Auto Center

I thought it was a little odd that we spent 20 min looking at cars before anybody even approached us. Maybe just an off day or shorthanded. Other than that we are always satisfied here and purchased our 7th vehicle. Luly helped us this time. She was knowledgeable, friendly and quite entertaining.

I just bought my 3rd vehicle from them and loved the salesman and sales manager. We got a great price on a new vehicle.

I’m not sure why it even has 4.7 stars when in reality most of the sales representatives there are very selfish and could care less about you. Once you sign the paperwork you can forget about the sales representative helping you with further concerns.

Awesome sales staff they really want your business, however the one star is for after you purchase your vehicle. You can purchase all of the warranties youd like from them but they will find an excuse to squeeze $$$ out of you for service repairs. I would advise to shop around & compare deals first.

Salesman Rob English was so nice and kind and patient with me as I asked questions and took my time deciding on a car. He definitely made my shopping experience pleasant. Rob gets 5 stars from me. Why 4 stars? His boss...well, not a 5 star guy. :)

They almost always have an appointment available the same day I call in or the next day. Other Toyota dealerships in the area dont have any appointments available for a week. Ive never had any problems with the staff or their service, very friendly all the time. They provide an in town shuttle service, a comfortable waiting area, but within walking distance of several places to eat and/or shop. It would be nice though if they offered some refreshments other than nasty coffee. They used to offer fruit. I dont know what happened to that idea.

I called them regarding a light whistling sound that seemed to be coming from the tire and the lady said it was $145.00 just to check it. Unbelievable!

Came in for my first car check up. I was Greeted by great customer service. They took care of me in a very professional matter. Glad I choose this place for my car Purchase.😁

Robert English was our sales rep, and he went out of his way to take us around the lot and test drive various vehicles. We were greeted right away, and treated with complete respect throughout the entire process. I definitely recommend driving to Madera Toyota to take a look at what they offer. Not only do they offer a variety of vehicles including not only Toyota’s but Chevys as well, but they also have great prices... My husband and I walked away with a great vehicle at a great price! Thank you Robert!

Wow! Madera Auto Center was a breath of fresh air compared to other dealerships. They are a family-owned business, and one of the few dealerships that still understands that the core of their business is based on the relationship with the customers. They really put their customers first, which was evident by the way Lisa, Houa, Lupe and the rest of the staff treated us when we bought our car.

Mike Delgado was the best!!! HE did great with working with me and getting what I was wanting and took extra care if me.Terry did great with following up from my internet search and staying in touch and setting things up for me to make the trip to Madera from Fresno.

I highly recommend checking out Madera Auto Center if your looking for a new/used car. My experience was not like I expected. No high pressure, no nonsense, full disclosure on the truck I wanted and above all the Salesman Jaime Romero made the experience enjoyable. 5 stars

Very nice salesperson

Satified customer.. really good customer service.. knowledgeable in making customer feel welcome and part of the family.. recommend to everyone I know..Luis and Ed are godsend

Have bought my parts and had previous recalls repaired here before and everything went smoothly up until a week or so ago went to have a recall fixed set up the appointment everyone was really helpful up until I took the vehicle in wasted an hour to be told they cant do the recall because of a modified part then proceed to tell me that should have been pointed out when setting up the appointment hope for better results in the future

Excellent customer service and support great hospitality. I was helped by Isabela and she was a great help as well as Dan and Terry. Thank you for your help and helping me get into a new truck . Thank you very much.

I live 2.5 hours away from Madera Toyota. I had been shopping for a style Toyota Tacoma which they happen to have in stock. I had felt with numerous dealers trying to get a hold of this truck but Crystal at Madera made it happen without me even stepping foot on the lot. It only took 2 days and jhon and Lisa delivered my truck to my front door. I cant be happier with the service I was provided, and encourage anyone to give them a visit.

Angelica is the one to talk to. Great wonderful person. Provided wonderful service. Lance provide wonderful customer service also. Thank you

OMG I had a fabulous salesman his name was Robert he met all my needs. Very nice man and Tony was very nice too. Ill tell my friends about Madera auto center

Waited several hours for my car and they didn’t even have the part, VERY DISAPPOINTED!! 😡👿👿

Friendly staff and competitive pricing

Never do business with them, they never return your calls

Robert English was very knowledgeable about the cars I asked about. He also didnt try to sell me any car just to get a sell, he asked questions like if I comuted far and how often to suggest the best car for me. Crystal Galicia was also very helpful and did everything she could to get me the best financed.

My fiancé and I went to Madera Auto Center as returning customers hoping we would receive the same service we did when my fiancé purchased his first truck two years prior. Our first experience was smooth and easy and the sales manager and loan officer we worked with explained in detail what we were getting and what the breakdown in all of our cost were going to be. As returning customers we expected the same customer service the second time around but that is by far what we received. We went in with the intentions of trading in a fairly new Chevy Silverado that was is excellent condition with very low miles for something similar but brand new and a different color. The initial sales representative that helped us was nice and did his job however once the so called “manager” Ed stepped in to assist with the sale all else failed from that point on! Ed did not once explain what the trade in value of our truck was going to be nor did he explain that the lo jack system that was already installed in the truck was going to be an additional cost to us as well. We singed all of the paper work and drove away thinking we had dealt with an honest sincere company that would make sure their customers knew EXACTLY what they were being charged for! Well, that was not the case! The very next day we were reviewing the contract and that is when we noticed the trade in value of our truck was estimated at approx. $2,500 below Kelly blue book therefore this deduction was taken out of the $4,000 rebate that apparently they were advertising we would receive if we purchased the truck. Secondly we noticed that we were charged $1,000 for the lo jack system that the truck had pre-installed. We were never once given the option to opt out of the lo jack purchase like we did the first time we purchased a truck from MAC, they just figured they would sneak it into our cost and hope we did not catch it. When we contacted Ed the “manager” the very next day and expressed our concerns about the additional fees he made it seem like we were complete liars and that he had done his job in making sure this was all explained to us prior to signing the paper work! This was of course a complete LIE! After going back and forth with Ed this so called “manager” we refused to speak to him anymore and asked to speak to someone above him, this never happened either! All we wanted was for the dealership to reimburse the $1,000 lo jack fee they tagged onto our bill without disclosing, the trade in value of the truck was something we could no longer change as we had already financed the vehicle. We did however feel that we were ripped off $1,000 because no one told us that the lo jack was an extra fee so we wanted this reimbursed. After going back and forth over and over with the same idiots the conclusion was that the dealership would only reimburse half the cost of the lo jack which was $500.00. At this point we were 4 weeks into trying to resolve the issue so we decided to take half the reimbursement. Apparently the check was put in the mail and after receiving verbal confirmation that the check was mailed out we still never received it. We called to follow up one week later and now we were told that “legally” they cannot issue a check! Sounds like a bunch of BS to me! This dealership is full of liars and managers that will try to cheat you out of anything they can! PLEASE BEWARE!! Our experience as returning customers mind you was a complete disappointment!! We will NEVER return again and we will make sure we DO NOT refer anyone to this place either!

I was terrified to purchase my very first brand new vehicle. The team of folks that took care of me was excellent. Thank you Jason Forbis (finance), Isabel Flores (salesperson) and Tony Alvernaz (finance). Thank you for making it a pleasant experience! You all proved to be great leaders in customer service!!

Bought a 2019 Toyota Corolla and have Venn very happy! Saving so much on gas now thank you MAC!!!!!! VERY KNOWLEDGEABLE AND FRIRNDLY STAFF!!!

Ed found me a great deal on a new car. He went above and beyons what I expected. Thwy got me financed at a good rate, nobody else would finance me because my credit is low. My boyfriend is thinking of trading his 2015 Chevy in with Ed and getting a newer one.

Isabel is the best. Drove over600 miles return trip to Ariz. Drove great....love my new car

Good parts Dept

Good place they will help you with anything thats needed and negotiable. Thanks to Angelica for helping me out on getting a new car i highly recommend her to anyone who would like to get a new car.

My experience here was awesome! Everyone was friendly and a special thanks to Houa Xiong for helping us find our beautiful and affordable car! We are very happy with his service and the service provided by Madera Auto Center. I would definitely recommend them to family and friends!!

Martha, Michael, and Tony were wonderful to work with and extremely helpful in the purchase our 2018 Camry. Our experience was definitely a 10 and we highly recommend this dealership.

I went to Madera Auto Center because my dad convinced me to stop and look at the Toyotas (I really wanted a Honda Accord), I didnt think I would leave there with a brand new 2015 Toyota Camry. Jaime R. Greeted us upon arriving and was very helpful showing us a few different cars. I ended up liking the Toyota Camry & Jaime was very thorough in explaining all the great things the Camry has to offer. I immediately became interested and after I test drove it I was impressed with how smooth the ride was. Im just very grateful because I was able to get a brand new car with a great warranty & two years of maintenance (which Honda does not offer) and Jaime pretty much changed my mind at that point when he informed me. Im very pleased with my new car & super ecstatic, I love it! And definitely recommend this dealership👌 all the staff were friendly & professional. Josh showed me how to use the functions in my new car, he connected my phone for me through Bluetooth & even let me have a charger since he overheard me say my phone was dying. This dealership was far beyond my expectations! ☺

Love my new car thanks to Angelica Bugarin. I will recommend coming here 100%.

A+ staff & service. Madera Auto Center has always been the go to for all our friends, colleagues, & family. Great deals, customer service, & automobiles. Thank you MAC!

This place was amazing, everyone had a smile on their face and made me comfortable. The employees were very welcoming.

I like this toyota dealer, we have bought two cars from here, good service, great cars.

Excellent customer service. Everyone showed high quality customer service. Angelica is a very friendly and helpful person. She helped us out through the whole process of buying ourselfs a new truck. I will highly recommend choosing madera auto center.

MAC legitimately made purchasing my first 2016 Toyota Camry as smooth as could be. Brandon was my Salesman. I couldnt have asked for better service. Every hesitation, reservation, worry, and concern I had was met with genuine care and understanding. All my personal needs were met and necessary adjustments were made to convenience ME. They truly took care of me and never once made me feel uncomfortable or obligated. Every function of my beautiful Camry was explained thoroughly to me, and Brandon even helped me set up my Bluetooth! At one point I actually became super hungry, and informed Brandon I cant make reasonably smart decisions on an empty stomach..he told me to take a break, he bought me lunch and allowed me to take my time!! Lol. Phenomenal service I must say! Thank you Madera Auto Center for making my first car buying experience a positive and memorable one! :D

I have purchased 2 vehicles from MAC both times were very pleasant. This most recent vehicle purchase, was a 2018 Highlander and I am very happy with the experience I had at MAC. My husband and I were assisted by Luly B. and she was super helpful, and very knowledgeable about the vehicle. Luly answered all of our questions and took her time with us. Never once did we feel pressured mor rushed. Ed the sales manager was amazing he did everything to get us in to the vehicle we wanted at the price we wanted. I highly recommend buying your next vehicle here. Thanks again Ed & Luly.

We had a terrific experience at madera auto center. Rob English made our car purchasing experience smooth and everlist.

Thanks to Houa Xiong at Madera Auto Center for making our purchase quick and easy. We appreciate you and your staff for your patience for staying open even though we came in late. We will definitely recommend you to our friends and families. Thank you again.

I went in with a friend of mine who was purchasing a new car. Her salesperson Lisa Dodd did such an awesome job that when I am ready to upgrade my Toyota, I will be paying her a visit.

Great experience. Awesome customer service. Went through lots of changes and ou representative was super patient with us each step of the way to ensure that all our needs were met. Would highly recommend Houa Xiong.

Just got a new car . All thanks to Angelica Bugarin at Madera Auto Center . Great customer service and everything.

The staff worked very hard with my terms n I left very satisfied

Great experience you really have an excellent customer service. Thank you Jaime Romero I appreciate your help.

Great place. Just got my 4th car from them. Will get my 5th, 6th. And so on

Everyone was friendly and helpful. The experience was pleasant.

I was referred by my sister to go to Madera Auto Center n speak with Mike. All I can say is that they are awsome. It took a lil while but they made it possible to get my fist car.. Rjank you Mike and Madera Auto Center for making this possible. You guys are the best..😁😁😁

Very helpful, will work with you to get the most for your money.

Houa Xiong our direct sales representative was friendly and knowledgeable! He went out of his way to give us the vehicle and pricing we felt comfortable with! Thank you Houa!Helen Salazar!

Got my first pickup a brand new 2017 Silverado and i can say i am extremley satisfied with the amount of time and effort that the MAC employees put into getting me in a deal that i was comfortable taking on. Customer service was amazing not rushing me into a deal but rather taking the time to know me and what i am looking for in a truck. I would absolutely recommend this place to my family and friends and to anyone who is looking for a great group of people who actualy care about the customer. Please keep this place in mind when shopping for a new or used vehicle and dont forget ask for Martha Cancino.

Great Customer Service .. will definitely be back again.

Great place, Joey was my sells person he helped get what we needed and wanted I would highly recommend it and recommend talking to him definitely one of those guys that take there jserious but have pride in doing it I definitely think thats what it takes to be a good sales person, felt 110% important and well taken care of Thank You!! MAC!!!

Ed was very helpful and got me into a great deal

My husband and I recently purchased a car from Madera Auto Center, we are expecting our 3rd child so we needed a bigger vehicle. I honestly can say we were treated like family from the minute our sales guy Houa walked to greet us all the way down to the finance manager. I highly recommend anyone to go by and meet with Houa and his team, they will work with you to get the best deal and we did! We walked out with 2017 Rav4 with a sweet deal and it couldnt have happened with out the great team that serves Madera Auto Center. To seal the deal I even got catered with food by Mr. Houa :) All we can say is greatly appreciated as how we treated and never once felt like we were signing away our lives, we walked away with a family car that will last us years to come but also walked away with an extension to our family!

Great customer service. 3rd purchase here! Will be back for the next one, also!

Good place for auto parts

Got me a new car from madera auto center thank you guys for the warm welcoming amd help me out shot out to houa xiong for helping me out thanks guys

Very friendly and moved the process along quickly.

Another great experience with Madera Toyota. Their friendly staff help me with all my needs with out being pushy. Thank you.

I went to madera auto center, didnt have much hope because my credit wasnt that great, they were able to get me a pretty damn good deal on a newer model Nissan with surprisingly low miles.the salesmen javier was very friendly, made it a quick and easy process.feels great to drive a reliable vehicle again, time to take that trip to vegas!

Great service, friendly and knowledgeable. If you need a car go there and see Danny Gaitan.

Great service....i got what I wanted

Very friendly people. Beautiful cars and trucks.

Great place to buy a new car!

Really helpful thank you so much!!!

The best place to work

Make it amazing location

My first and only choice!

Thank you.

Slow replies and always connected me to a representative that wasnt there. Woman has the nerve to tell me I couldnt buy a part alone and that it will be 1,400$. Mechanic said you can buy the part alone for 200$

Great service and got a great car

Best service center in the valley...

Very nice

Great cars n prices