The people who work are nice and helpful to find the right shoes to fit you. Also I go there When I want shoes.

Manager would not sell me ammo. due to him being only one that could sell. stated that he had to watch the front door. Selma big 5 and Fresno big 5 had only one manager on duty. still sold me ammo took longer wait but still made it happen.

It was mixed experience. People are very helpful. But items are not properly organized and arranged at right place. Above all dust was accumulated over the items which is not hygienic.

Small but very well stock merchandise..polite people and big sales

Customer service needs improvement. They are eager to get rid of you and not answer questions. A manager kept looking at her watch trying to make us hurry up.

Courtney was a great help today.

Called to ask if they carried school yard 4square balls. I asked to hold it for me. They had 3 waiting for me to choose from. Great customer service.

A little on the small side. Went looking for darts (a pretty specific item) and they had basically nothing. But the staff was nice and helpful.

WORST CUSTOMER SERVICE by this little girl named: ANNAI! She needs to be retrained or fired. She’s RUDE and doesn’t know what she’s doing. Even when she messed up instead of apologizing like a normal individual would, she tries to blame her coworker (taking back merchandise & charging an additional item that wasn’t mine). Now I know why I go to Fresno’s Big 5 instead of Madera’s. I don’t have to deal with IMMATURE young kids who hate their job.

Customer service needs major improvement. One guy was looking for shoes in the back for me and then went and helped another family and left me hanging. When another employee asked if i had been helped, I told her sort of. She went into the back to look for the shoes and then the 1st guy came and told me that we shouldnt have asked her, she was not a sales person. I got up and left. I will be going to ShoeShak tomorrow and get better Customer service.

Customer service Was great A-line out the door The Weight was all right

Always a good experience when Im here. The staff is always helpful when you need to find something.

I was helped right away. Bought some hiking boots. Great price, good name brands. Sales every week on those name brands.

Big 5 has an expansive inventory of value items. If youre looking for a good deal on bargain items, Big 5 is the place. From firearms and ammo, a full supply of camping gear, exercise equipment and clothing, shoes and boots, snow play gear and clothing, plus ping pong paddles, pool cues, knives and flashlights, theyre all offered.Ive found selection and sizing of popular items to be limited if theres a sale going and youre a day late. Your experience may differ, size or style depending.

JC was awesome. He helped me pick out a pair of binoculars. Lol thanks Jesus👁️👁️👓🙈 wouldnt mind being lost w/u lol that was funny....42 miles. Lol

This place is awesome. Ask for Claudia and you will get amazing service. The management and staff have customer service down to a tee. This is a perfect example of how management and employees make the difference with customers.

Went in to buy chairs everyone was very nice and kept asking if we needed help.

Very good winter gear here

Awesome place lots of things and great sales. Check it 😀

WELL STOCKED & BETTER QUALITY SPORTING GOODS FOR THE SERIOUS SPORTING ENTHUSIASTS. HIGH END BRAND NAMED FOOTWEAR. BETTER CAMPING SUPPLIES AND CAMPING EQUIPMENT THAN WALMART. IF IT INVOLVES SPORTS OR THE GREAT OUTDOORS... BIG 5 SHOULD HAVE IT.

Nice store

Overall experience was average for a chain store.Store was clean ... staff friendly and tried to be helpful. But you have to understand that these employees are NOT sportsmen who work here ... so they have little, to no clue, about the inventory or about the needs of you or the sport your trying to shop for.Store could be laid out better and items could be better found if organized by sports type or intended use. However, you can find most of what you need if you are willing to look around and spend another 30 minutes ... give or take 10 minutes ... in the store.(A few of many examples = looking for a backpack ... found same brand, (my desired brand) which has 3 sizes, in 4 different locations in store. And the size I wanted was buried behind other packs, high on a wall (But not on any other display) ... so Id have missed it completely, if I didnt want to look at another, similar pack in that display. One size was in the soccer area ... which would be ok ... if it wasnt a hiking/hunting backpack and totally inadequate for soccer needs. Also ... hydration-bladders were on 2 different racks in opposite ends of the store. I found the bladder I wanted by accident. .... I found fishing gear and camping gear to be the same way.)Staff is very friendly, and appear to want to help. But in the middle of looking at a few options and sizes of one product, and asking questions to ensure that item would fit my needs ... the employee couldnt answer any of my questions ... then ... they disappeared. So ... It would be a great help if staff could be more educated on products ... at least know the product features ... even if they dont use them for their own, personal recreation.Still ... they do carry name brands and have the chain-store buying power to keep prices down to an affordable level ... so I will return and continue to shop here.But Ill ask my questions and do my research online before I enter the doors of the store to make a purchase.

Asked about tent said they did not have it out front then wouldn’t check in back said it would take a while to take them out so they didn’t bother to go and we were planning to buy one. Were told by 2 workers

Staff is very helpful and pleasant always a pleasure

A little pricy..

Great place to get sporting gear in Madera. Everyone is very courteous and helpful.

Like my shoes, good selection.

Had a bad experienced on this Sales lady named ADRIANA over Big 5 Madera sporting /hunting goods. POOR customer service and pleasing personality. It seemed shes not in a willing manner to sell to an interested customer or buyer.Anyways, Waited 20-30 minutes just for processing of my purchased Item. By the way I purchased the Item for the reason Id talked to the other sales personnel that convinced me because he had knowledge about the item.I dont want to compare her to other experienced good sales personnel possessing A1 customer service. But its not right to treat customers right just like that.

Prices were as expected. Staff was very nice and helpful. Place was a little messy, but understandable as they were restocking.

Why is it so hard to find help. I went in looking for a specific item and needed assistance but there was no one available. There might of been 1 other customer in the store. Couldnt find help!!! Went to Dicks and the customer service was awesome.

This store is in a very popular location in Madera and is very convenient, but its not very big for a sporting goods store. They have a lot packed in here, things like exercise bicycles, corn hole games, and snow socks, water bottles, exercise equipment, camping gear and, of course, sporting goods. Prices are average and reasonable. Ive even seen some really good deals here during the holidays. The store is located between the Dollar Tree and Petco.

There website says they open at 9. The store told us the opened at 10. We get there and they decide to not open till 11. Get it right, manager had no clue.

Love big five great sports store good prices on shoes

You can always get good deals on the shoes . Staff is friendly and helpful.

You can get the Best New Balance shoes here.

Fast an good service

This is the place I always go to buy my rifles can the staff is very knowledgeable. The prices on some merchandise can be a pricey but overall you can ways count on finding some type of deal.

Prices are a little high on pretty much everything, but it is in Madera and convenient to go to you to avoid going to Fresno

So....... I received a big 5 coupon for 20% off.. I was in Fresno close the a big 5 on shaw, but decided to go to the one in Madera instead, to aid the economy in my hometown. I went to the Madera big 5 looking to buy a nice shotgun. There was a lady behind the guns counter. When I ask for help she quickly interrupted me just a second.😑😑 I asked to see a couple shotguns. After that I Finally made my selection Dickson tactical 12g🤗🤗. Then Adriana said I couldnt purchase any firearms past 8pm (in a rude tone). I was like what!🤔😲😡 the whole time I was there, she couldnt tell me that? No sign posted anywhere? What a waste of time. From now on Ill be taking my business elsewhere.

Hours of operation listed on Google maps is wrong. Thankfully Amazon is always open!

Its small bit very packed with alot of good high quality items like sports, hunting rifles and gear, gym weights, camping, clothes ect.

Small store with decent service, what I like about it not always busy like other big 5 stores

Got a pair of shoes that ended up being too big, lost the receipt, but I was still able to exchange for the right size, no problem

How to lose customer respect in one easy step:-not allow customers without masks to shop at your store, while 99% of all other businesses realize thats unreasonable.

Right in and right out had what I was looking for and the right size

Address A Good Vibes Walking In Here. Good Friendly Service No Matter How Busy They Are.

They have good sales on some items.

Kind and helpful staff. Gear and clothing a bit pricey

I really love under armor wear.Great for night time walking or riding your bicycle.They have everything from fishing camping and hunting supplies.You can pick up some great tennis shoes or boots.Dont forget the spinners and a Gatorade on your way out.Great flashlights.

Excellent service! A lot of inventory to choose from! Great prices!

Got my tennis racket here very good racket and price

Great service! Employees where very helpful

Everyone was very helpful it couldnt of been a better experience, i had help from every area that i asked about very kind, they were all kind thank for asking Ill always be shopping there

Nothing special any more. Same old tired sales on ad and in store.

Staff was very helful.

Great place to get shoes and work boots

Great prices. Everything I need for any adventure.

Im happy there is a Big 5 in madera. I visit this store often the problem with this big 5 is they dont always have things stocked so if its on sale you might want to go as soon as it goes on sale.

Clean store. Theirs so much stuff that it looks disorganized, but everything is in its place. Great outdoors store. Make sure to sign up to BIG 5 email, as you may occasionally get discount coupons to use on your next purchase.

The staff was very helpful and willing to help even during there busy time.

Amazing customer service.. had everything we needed..

Very well stocks store. Employees seem always very happy and upbeat. Theres something here for every sport.

Big 5 always has a good selection at a reasonable price

OK prices, good sales but hard to get employee help as they seem to be only at the registers

Good place for buying shoes of all kind, clean store, nice staff!

Many varites sport camping you named.

Have good customer service. Very helpful.

Great sales, but otherwise overpriced. Helpful staff

They have everything needed for sporting, a wide selection of shoes for hiking, running, snow, soccer. Place is clean and employees are helpful.

They always have some good low price shoes.

Good place to buy kids shoes nice customer service 🤓🤓🤓

Hey i left a mean review last time. I just wanna say im sorry about that

This bathroom was the worst I have seen. Super dirty would never take my child and let them use it!

Think the kids glove we bought might have been over priced because once we headed up to Shaver Lake we started to see gloves for a who lot cheaper.

Plenty of help, and the girls are lovely.

They have a lot of cool bb guns, co2 guns and real guns.

Good prices on shoes but be careful

Veryhelpful friendly cashiers helpful recommend this one

I love this place.. Great deals

The Harbor Frieght of sporting goods. Good prices.

Good selection of stuff, friendly and helpful employees

Its a typical Big 5, but they get 5 stars from me because we really needed something 5 minutes before they were supposed to close and the staff was so friendly about making sure we didnt feel rushed and found something that would work.

They have the same shoes from last year so big 0

In my opinion this Big 5 is way better than the Merced store

Limited selection,friendly staff.Over flowing garbage can at the entrance....always!

Good sales ...n friendly customer service. ..

Seems stiffy and a lil out of order

Awesome

Good exelente

Its a little cluttered in there and the staff is hit or miss. Sometimes they are friendly, but usually not.

Not a good place to look for fishing gear🙁

Good

Very good prices

Friendly people and prompt service

One stop store for all your sports need

They were really nice and helpful

Outstanding sporting store

Great place for home security devices

Best prices on outer wear

Typical big5 but no mens shoe clearance grrr