I was pretty much directed to this merchant by my MD. I had a broken bone in my foot. A friend drove me from my MD visit over to this merchant and I hobbled inside. I knew I would need to present my insurance information cards and make a payment.The employee desks are situated at the very back of the room beyond the product displays. For sale reclining and lift chairs are located to the left, then there is a huge group of walkers, wheel chairs, bathing safety seats etc located in the middle section of the store. Neither employee visible got up when we entered the store.An employee called out something to us from the desk area.My friend encouraged me to sit in the first reclining chair but as it was a floor product I hesitated to do this and continued towards the back of the store towards the employees. One of the employees finally said, you can sit in one of those chairs.I AM trying to make a long story short.I ended up buying a cast boot, but they informed me that they did not take my insurance so I paid out of pocket for the item.The first boot they tried on me was way too big and they quoted me a price of $89.00 for the item.In the end they sold me a higher valued, smaller product at close to the price they originally quoted, so I will give them credit for honoring the price they quoted. That is why 2 stars rather than 1 star. (I think the real reason I got the lower price was because my friend advocated for me regarding the price. I could not hear what was said, because I was still sitting over against the wall in a recliner, and my friend was over at one of the staff desks.)The staff did not appear to know or understand their products very well and did not really explain much about the boot I bought. They were not gentle or accommodating of my injured foot which was covered in a sock, but swollen and quite painful. The boot was not put on my foot/leg correctly. The tops of the two rigid metal posts that are covered in a hard, rough, scratchy Velcro product were up above the padding of the boot. After a bit of struggling by the employees, I really just wanted to finish the process and get out of the store. My foot hurt and nothing they were doing was helping at all. Later, after I got home, my husband and I looked at the picture on the cast boot box. The picture clearly showed the boot padding extending up above the two rigid metal posts.The posts had already sanded away the skin on both sides of my calf/shin. My husband reassembled the boot correctly and put it back on my foot after putting bandages on the two sores on my calf.This store needs to rethink the showroom set up. The employees and their desks should be located near the door. I realize that their product storage and office space are located at the back of the store but they ARE selling medical devices for customers who probably have some kind of limitation. The employees are the ones who should be making the trek across the store. It might also be a good idea for them to have a wheelchair available just inside the door that they could direct a customer to, if needed, as soon as they entered. This would be another advantage to the employees being stationed near the door.Let me be clear. No one was rude to us, but, no one seemed very concerned either. The first girl who tried to help us must have been new and was not familiar with the boot products.This necessitated a second, presumably more experienced staff member also assisting us. The second staff member was pretty obviously not pleased that she had to become involved and was very abrupt with the first staff member.All in all it is not an experience I would repeat.After I got home and was finally comfortable with the cast boot, I looked up cast boots on Amazon and I could have gotten a comparable or even better product at half the price. And, Amazon has great customer service.

Needed a wheel chair and a knee cart for a friend who broke her ankle. All Star personnel were friendly, competent, and helpful, and the equipment was like new. I recommend All Star to others.

I would give them a negative star but that is not an option. I actually called down to see if they took Tricare Reserve Select, for CPAP supplies, before driving by. I was told that they do and I just needed to drop by and pick up my supplies. Once I got there I am sent to the back to talk to a lady where I am informed that I need to produce a great deal of paperwork besides just the prescription. I explained that all the other times I have done this, in over 3 other locations in 2 other states, that I never had to go through this. I was told that I was wrong. So, I can only assume the that prior times, for over 3 years, has caused for those businesses to eat the cost. Somehow I am just going to go with these guys have zero clue.

Went today to get a new cpap mask. Sign on the door says “closed until further notice “. I asked someone in the store next door and she said that they have been closed for nine weeks.

It was a Friday afternoon the young lady on the phone was very rude I just asked her to check to see if my insurance would cover.... she knew it all ....told me to write a check for $20,000.she was wrong.... Please pray for her