What an amazing experience I had today with Stephen Ruby and Brock Terry!! The attentiveness and customer service my husband and I received was nothing short of phenomenal. This car buying experience was the absolute best I have ever experienced. If you want an amazing experience please visit Watermark Nissan Madisonville Ky. Ask for Brock he’s an amazing young man. Again thank you so much for getting me in My awesome new ride.

Lisa, Phil, and Maria at the service desk answered all my questions, friendly and professionally. The Service Technician was also Friendly and Professional.

Friendly and efficient service staff :) Had my vehicle in for oil change /tire rotation. Someone went the extra step to vacuum my floor mat. I appreciated that!

Brandon Belt, Neal Carver, Jacob Dooley, Stephanie and Tom Kimmel were great to work with. Brandon, Jacob, and Neal went above and beyond to find me a vehicle like I wanted. I definitely would recommend any of the three if you end a vehicle.

The customer service from Watermark Nissan in Madisonville is outstanding. Mike Daniels was very helpful in finding everything I was looking in my new 2021 Nissan Rogue. Stephanie explained all the features and walked me through it all until I was comfortable with them. The entire team at Watermark Nissan is 5 star on customer service.

This is my 2nd experience buying a car from Watermark Nissan and it was just as positive as the first. Everyone is helpful and happy to answer questions. The salesman who helped me, Mike Daniels, was kind and made the process easy and enjoyable. Ill definitely be back and will recommend them to others looking for a vehicle.

Service department is awesome! Fast friendly service!

Fantastic staff from sales to service

The service department staff is hands down the best around! Tires, oil, customer service, transportation (Alex).....everybody!

Jesse Wells is the Best!! He went above and beyond to make our experience great!

Its nice to walk in a place and not be ignored and get to know everyones names., After making a deal with Russ who was new . We traded our Altima in for a truck .We signed papers with Tom Zimmerman who was awesome and made us comfortable, we then met with Stephanie the delivery specialist who was very pleasant and explained anything we needed to know about the truck, she even gave us a free meal ticket at any restaurant we wanted while they got the truck cleaned up for us. There was a few thing that needed to be done at a later time that was part of the deal, Thanks to Craig that it was taken care of and made sure it was right and we were 100 % satisfied. Lisa in the service dept set up the time and followed up with calls to make sure we had everything we needed to take care of everything. Looking forward to seeing them all again when truck need regular maintenance service. It would be nice to see $5.00 oil change service on new vehicle for the first 5 years, like the dealership in florida

Service work on wife’s 14 Maxima, daughter’s 16 Versa.

Russ Morrows was the best and helped me for the second time and got me into my dream car. Thank you!

Best dealership ever! Great service department!!!!

Had a recall on my car, I dropped it off and an employee took me back home. After about 3 hours they called and said it was ready, I asked for someone to come pick me up. They then called back and asked if it was ok to deliver my car to my house. I said yes and I appreciated that they brought it to me. The only problem we saw was maybe some brake fluid was spilled on engine.

It was a good experiene. It only took about an hour for tire rotation and oil change and something else. The only thing im not a fan of is why is there two near eachother haha. I went to the wrong one.

Bryan was very nice and courteous. He did exactly as we asked. Great salesman! Thank you for such great service. Cindy Davis

Treat me like family. Just bought my second vehicle from Brock. Service department is second to none as well.

Very pleased with service and service manager who talked with me and explained what was checked

I have always received excellent service!!!

Overall great experience. I did have to go looking for a salesperson though. But Russ was great in explaining everything!

Everyone there is are great people but Lisa & Phil are very awesome people 👏 😀 👍

I had to bring my vehicle in to have my airbag looked at. They were very pleasant and made sure everything was fine. It felt really good to know that the people working on my vehicle really cared.

Sent my wife there for customer appreciation eventFriendly staff

They have always been very professional. A little wait is required for service. Best to drop off your vehicle if you get upset easy .

Got a great used car there.

My experience at Watermark Nissan of Madisonville was top notch! I worked with a highly knowledgeable, accommodating, and professional team. They worked around my schedule and answered all questions thoroughly. Buying a car could easily become a daunting experience, but that was not the case for me at Watermark Nissan of Madisonville! I had a great car buying experience, and will certainly return again! I highly recommend anyone to visit this dealership! Special thanks to Jesse Wells for all of his help!

Great group of people to work with. Salesman Brandon Belt and sales manager Stephen Ruby were Awesome. If you need a vehicle go there.

I will be back when I get my credit in better shape, thanks for talking to me.

I felt like I was being pushed into making a decision on the fly without any time to shop around or consider my options. A comment was made that I needed to make a decision quickly without looking around to find what I really wanted, and since leaving that day I have received multiple calls trying to get me to reconsider or to come back in to look at these vehicles. I feel like this dealership has potential to be good but I dont appreciate being pushed into a decision or being bombarded with calls pressuring me to make a purchase.

We were from out of town over the Thanksgiving Holiday. They were not able to get our vehicle fixed by the time we needed to leave. They handled our rental car and flight back to pick up our car. They went above and beyond to help us out and we rally appreciated them making it right for us. Chris Townsend did exactly what he said he would do in a timely manner. I highly recommend their Service Department. I am a semi truck Service Manager myself and they did a Great job. Thank you

Kind and courteous staff.

Have purchased vehicles here twice. I love the fact that I can go there and just look around without constantly being bothered by a salesperson. If you are interested in a vehicle come here. Ask for Tommy Prather. He is a very nice person, and he will treat you right.

Watermark Ford Nissan of Madisonville far exceeded my expectations. I was treated with respect and I felt like they really listened to me. There was no high pressure from the sales staff. They just had the desire to help me get the vehicle that would best fit my needs.I love my new Nissan! Thanks Craig and Jesse for making this experience painless. I will recommend Watermark Ford Nissan of Madisonville to my friends in the market for a vehicle.

The staff was very friendly and helpful.

I had a pleasant buying experience at Watermark Nissan. They were busy but very accommodating. I wasnt ignored and I wasnt pushed.

Buying from Kasey Scott and Stephen Ruby was a very easy and great experience. I highly recommend buying from the hometown folks at Watermark! Thanks Kasey and Stephen!

This is one cool dealership. My brother got his vehicle here .service is awesome.

Service was excellent

Great service department and very helpful employees. Great experience with scheduled maintenance.

Everyone was vey nice while i waited for my truck to be serviced.

Pleasant waiting area. Friendly staff

I felt rushed. They forgot my temp tag, forgot to put in my rugs and left the stickers on my car and now Im peeling them off myself.They came to fix the situation but in the process my car is scratch. After extreme anxiety from driving without a temp tag and having this new 30k car, I now have to deal with a scratch.. Not happy.

Completely rude, unhelpful, and unable to give any information without being pretentious. Told me to google prices when I asked for an estimate and then opened the door for me to leave.

Very nice and friendly staff. Always have good experiences when I go for routine oil changes.

Excellent service, great food. Neal was especially helpful. I would come back!

Bought a vehicle from Jesse wells a good man to deal with

Beat place to buy a new car

Everyone i spoke with was very nice,

Satisfied with speed of deal.

Very unhappy with the service I was charged $116.00 for them to tell me nothing and if I need more information it was an additional $220.00. Then said that I needed to have my engine replace for $5,800.00 or get a new car when it was just my exhaust that needed to be patched up which was a free diagnostics (From a second opinion) and a cheaper fix then $5,800.00 you guys are ripping people off. I was a 12 yr. customer never again will I be back.

In shopping for a new vehicle, I was pleased that Jeff Bozarth was my sales person as I was given professional individualized service with a personal touch. Mr. Bozarth presented me with several options allowing me to make the best determination in selecting the vehicle that was right for me. After test driving several vehicles, Jeff Bozarth answered all my questions about the vehicle as well as the purchasing process. The sales transaction went smoothly due to Mr. Bozarths time and effort overseeing every detail. I am very satisfied with my vehicle and the sales experience with Mr. Bozarth. I look forward to continuing service of my vehicle at Watermark Ford-Nissan.

Casey was fantastic. When we are ready to buy will go back

After a headache experience at Audubon Chrysler Calvin, Tim, Casey and Bob went above and beyond to help us get into our new car! Customer service exceeded Expectations! Thank you all so very much!

Took my Nissan to Phil for a whining noise in the engine, the car needed a pretty major repair Phil arranged a rental through my warranty and the repair my car runs better then the day i bought it ..thanks Phil and watermark

Great staff and wonderful knowledge.

Tommy P is a great salesman

Awesome and very helpful dealership. They worked with us when we were in bind. Definitely great customer service!!!!!!!!!!!!!!

Had my car fixed

Wait time was longer than expected.. and a little more costly than expected. :(

Excellent service

Cool

Great

Food service