I love this shop. I always work with Joan and she is so fabulous. I shop for many people and I need to know when I am in a shop that I will get the best care and service. This Pottery Barn provides this and Joan is my go to.This trip I was looking for little tables and they have so many. Also the always amazing pillow and throw collection and I absolutely adore the candles and dishes and well everything!!There is almost always some good sale and check the clearance items.I am happy to say ive shopped here and always felt safe as the store is clean they offer safe distancing practices and still remain friendly and you will enjoy your experience. I can count on this Pottery Barn to know their stuff and to have a wonderful amount of product on the floor. Some things are high up and they will bring them down for you and not make you just wait and wait till you walk out like other shops. They have a great team here.Call ahead and schedule an appointment if you need some serious design help then you will get some undivided attention.Great products great location wonderful staff and truly a favorite stop of mine. Enjoy!! If this review helped please give it a like. And let me know how you loved them too!

I was helped by Nancy. Best service I received in a long time. I was on a search for matching duvet and shams for 3 months checking website back and forth. Considering how expensive belgian flax bedding is, I didnt want to randomly order a duvet and discover shams were unavailable in matching color. Nancy went above and beyond, called stores till she found a matching sham to be shipped to my home. Thank you!

Its a great store, but not all the staff is friendly or helpful. Unfortunately some employees are a bit snotty.Too bad because it makes it uncomfortable to shop.

Husband and I walked in to look around and found a comforter we really liked. The cool thing was that it was on sale. We looked at the display comforter, folded tge top to see how it would look. Put the pattern up to a head board that looked a lot like our bed frame and liked how it looked. 2 employees were kind and helping. The person who helped us at that register was funny and wonderful (wish I remember her name, but she had a British accent). There was on staff member who stared at us in a way that made us not want her to help us. She stared at us with a look of what. We asked her a question and she answered with a cold tone, but it was very much a questioning look. As if she was wondering why we touched the bed spread. She also gave the look at another couple. Dont care for her name, but she was the blond with the WTH face. Ignoring her behavior, we bought our comforter and pillow shams and simply love what we bought. Oh ya...and found some cute glass cups for dessert in the clearance section 😋.

Love the staff at this store!! Nancy was super helpful.

This Pottery Barn has great customer service, a helpful staff and well stocked. I came in recently to return an online order and despite not having my Pottery Barn credit card they were able to do the return. Weve purchased floor models from them as well as ordered several items for store pick up and saved on the delivery fees. Its close to home so thats a plus.

Ive been a Pottery Barn fan for many years and MANY thousands of dollars.Unlike other patrons of the Manhattan Beach store, Ive always found the staff helpful and accommodating - especially Joan. However, I should note that Im patient and probably less demanding than many customers.Yes, retail stores get busy and sometimes you have to wait a bit for help or someone to grab the phone while youre selecting fabrics, etc.In all, pretty good.4 stars

My family has been coming here for over 30 years. Now that I deal with them myself, I feel it wouldnt be right to not give them a shout out. They have great customer service and some rare plumbing parts for older building like most are in CA. Quick, convenient, and very reasonably priced. You can rent tools, snakes, etc. they also make custom fitted window screens in 24 hours.

Mary was very helpful!

I love everything about Pottery Barn but Manhattan Beach service is not great. I have been eyeing an item from the website and been on the guard to get it when they have discounts for it. The few times it was on sale I tried getting it but website just lags and continuos search but never goes anywhere. Long story short I finally got it on sale but had to have it pick up to store.A few days they got it and it was the start of school so I got busy. Somebody called saying if I still wanted it call them back and they will still hold it for me. Literally after 5 minutes after they called - I called back only to be told they returned it when a guy said he will hold it for me if I call back. Also, usually stores with pick up services have an entire month or month and a half expiry for pick up orders. But not this store - it is just common sense that I bought it because I really wanted it or maybe to be given as a gift - but NO they had to return it like it was occupying a lot of space when you could just stand it flat on a wall.Totally no consideration for their customers sorry to say. I would have expected more courtesy from them.

Sales people are always so friendly and so committed to help you shop for what are looking for.

Nice but expensive

I simply love this store! I went here today and the staff was so helpful to me, answered all the questions I had and gave me all the time necessary to make a decision in picking out the colors of fabrics

Do not buy anything from this person - Rolando Guzman. I can not believe that he is a manager !!! This is not a professional person! He sold me parts for curtains and curtains - everything does not fit together. I spent 2 hours of my time to return everything to the store. Terrible service!

At mall not at this store

Employee yelled across tge storage

Great shopping experience

Cant remember this place

Walked by never been here

Beautiful merchandise

Helpful

Wasnt there

You always find something new and the store was with a 20% discount.

Want