The clerk working the early evening shift last night made me, and the woman checking-out before me, VERY uncomfortable. This clerk was disrespectful, snarky, unprofessional, and obviously extremely prejudice. I asked where a few items were and she just pointed and said, Over there, you gotta get them yourself. As I was shopping this clerk was literally watching my every move, and yes there were more people in the store to watch other than me. I really felt as if this woman was going to try to harm me and Ive NEVER felt that way at a CVS before, not even at the one on Trimble Rd. Its only after I called my friend, right in front of this clerk to let them know every item wasnt available, that this cashier decided to at least try to be decent. I did not like this visit at all!

We just moved into Mansfield last year for business expansion . I tried this pharmacy and it was absolutely the worst experience I have ever encountered with customer service. I am someone who has maintained the same medications for years. I was always denied refills or told they hadn’t received anything from the doctors. It’s pretty bad when your doctors nurse says, I think you may want to switch pharmacies! They talk to you horrible. I have never had to fight this hard for a simple refill. Unbelievable. PLEASE BEWARE HERE.

This place is an absolute joke!!! They are so rude to customers and you’d think the white cost tech wouldn’t be as bad but she’s the worst one!!! I’ll never use this place again!

They lost my husbands covid test specimen!

I have had only good experiences at this CVS over the past several years, in the pharmacy and the “up front” store. Everyone does their best to please the customer.

So.. I took my 70 year old mother into the store who had a major rash and wanted to talk to the pharmacist. Mind u she was wearing a mask but I was not I have a medical disability that prevents me from wearing a mask. And Barb McDonald the store manager made me leave because I wasnt wearing a mask. Leaving my 70 year old mother alone and confused. This is ridiculous. She is so rude. And we will not return to that store again.

Bad Experience!! Kimberly was extremely rude and made be feel very uncomfortable. I entered the store and she never acknowledged me. I looked around the store and walked to the counter to check out and had to wait a short period. I stood there up to 5 minutes and no cashier. Kimberly walked out from behind a door in the front of the store stating I thought you were still shopping and walked away. She returned shortly and gestured for me to come up to the register. I walked up to the counter and placed my merchandise on the counter. At that time Kimberly told me to turn my items around because the less she had to touch it the better. She refused to touch my merchandise and my receipt. Kimberly actions towards me made me feel uncomfortable. Please review camera footage to support these facts. I will never shop at this location again. I believe Kimberly is prejudice towards me. Thanks.

I am so thankful for the staff here at the pharmacy. I was visiting the area recently over a long holiday weekend and realized I forgot my medication. The side effects of missing a dose, although not serious, leave you feeling completely off. I contacted my hometown CVS we who directed me to contact a local CVS and they would be able to help. Im so appreciative for the young lady who answered the phone,was helpful, friendly, and courteous. My husband and I made the 25 minute drive and there was the pharmacist ready with 2 pills that I need to get through the weekend and enjoy. He seemed just as relieved as I was that he was able to help. Thanks CVS for what I feel, was going above and beyond

Went in to grab an item, stood at checkout for a good 10min, I was the only one in the store. When I finally found an employee and asked if she could help with checkout I got the response Im busy.

The flower beds at this store are an embarrassment. The franchise owner really needs to take care of this, it looks absolutely horrible. Im surprised its allowed to look the way it does by coorporate CVS. Its one of the first things you see when driving into Madison up the Ashland road hill.The store otherwise is fine. Ive had no trouble with general purchases or the pharmacy.

My parents went there for years They are great very knowledgeable.Very carding never no wait.

Poor service...always long wait times in drive thru. Lacks staffing.

TERRIBLE SERVICE. I went to CVS to get my medicine, which is supposed to be 100% covered by my insurance, only to be told it’s not covered at all and would be $131.99the pharmacist asked if i had medicine to take today and i said no. he then offered to give me a dose so i could continue on time and asked what my dosage was. i replied saying that i was unsure of what my dosage was and asked him if he could look (my medicine and all information was IN HIS HAND)and he replied “well there’s only two of us here and there’s a really long line so it’s an inconvenience...” and i immediately cut him off and told him that he was not to make me feel like an inconvenience to him when he offered to do something for me and he immediately started back tracking, trying to say that he was telling that to his coworker.. which either way is not okay.. and it’s also a bs lie he tried to cover himself up with on the spot when called out.not only that, but i walked in the store to speak to their manager and THERE WASNT A SINGLE PERSON IN LINE!!!!!

Employees filling prescriptions know not the meaning of haste—or mild concern for that matter.

This place employs the dregs of society.