We rented a unit over a year ago. We came to get all of our stuff this morning and it’s covered in mold. We were never contacted or informed there was water issues and it’s very apparent by the amount of water down the walls of the storage that something happened. Ruined tons of new furniture. Not to mention all of our packed boxes are wet. Can’t wait to unpack and see what else has be ruined.

My first time renting a storage and Ashley was such a big help, she showed me around the place and just made everything easier.

The property manager Robin was very helpful, and the property inside and out was very clean and well kept.

Nice clean facility. Ashley was very nice and consistent on helping me find a storage unit. Thanks.

MOLD ISSUE WITH NO NOTIFICATIONDo not use this storage unit or the insurance company provided by them.Booking process was super easy and convenient online. However, it is impossible to talk to a person when calling the company. We stored the contents of our home here for only 3 months. We regularly checked on our storage unit. Upon moving out, we noticed very significant mold damage. Upon speaking to the front desk, they informed us that they knew they hold a mold problem going around their storage unit. Despite knowing it was an issue, they did not contact any of the customers to inform them of which. We lost a couch, recliner, refrigerator, and stand alone freezer. Public Storage does not care about their clients. The front desk solely informed us that we could file an insurance claim. There was only 1 insurance provided to us through Orange Door Insurance Company which upon booking, solely informed us that they would cover up to $5,000 in loss. Upon trying to file a claim, they told us only $250 would be covered d/t loss by fungus and that was only after a $100 deductible. I would like to know who can buy a new couch, recliner, and refrigerator for $150. Orange Door Insurance Company is a SCAM. We are now out about $5-6k to replace everything.

Best experience with Ashley. She was super sweet and honest. I have everything I need to move. Thanks Ashley for your customer service and assistance.

BEWARE if this facility!! They have MOLD issues.. we had 3 units, all 3 units have MOLD on any wood surfaces/tables/chair legs and leather chairs, we had wood wine boxes that are now warped. Its obvious that their temperature controlled means nothing, certainly was not doing its job. We Whats more frustrating, is no one seems to be calling back and it seems this has been an on going issue. Honestly I would use another facility and be sure to ask the question about MOLD and facility responsibility if you getMOLD . UPDATE everything we unbix has MOLD on it, things in boxes have MOLD. Talk to from office n she claims she nee n not aware of any MILD issues. I in fact met another customer who said her unit had been flooded n you can see where water has ran down the wall. Bottomline, dont use this facility, they wont cover MOLD under ins cause its a fungus🤦

The manager there was very nice and friendly. Gave me very helpful advice!!

I moved here from FL and needed a place to store my furniture until I got a place. I found Public Storage online was able to rent the unit of my choice without any problems. Now that I moved in, I stopped by the office to let them know I no longer needed the unit. Tony got me taken care of extremely quick and made the process nice and easy. Im very impressed with the way this company does business. I could not have asked for anything more.

Unfortunately if you dont answer the phone you cant rent to new customers. Tried calling twice around 10am and 10:20 on a Friday.

Supposed to be climate controlled....not a problem if youre into sweating.....

This is one of the greatest facility. They r helpful, considerate, patient, and mindful of the customers needs. Great service.

Chris and Aubree were Fantastic! They were so helpful and quick in transferring me to a larger unit...literally five minutes. Thanks for your help and great customer service.

I had a great experience at this location. I went in and Vicki helped get me set up in a 5x5 spot. She was friendly and informative. I had a couple of issues come up with what I needed for my job, and she and the manager Chris helped me through it with excellent customer service. I highly recommend this place. Ask for Vicki!!

Problem free rental. Open spaceGood storage facility and secure

This location made me love Public Storage again. Its very hard to find a good place that you can trust to keep your belongings safe but Chris and this location were amazing. The place was very clean and Chris was eager to answer all of my questions. LOVE IT!!

Great customer service! I walked looking to get details about renting a unit, I walked in and was welcome by the friendliest guy named Chris. He knew all the answers to all my questions. I would 100% recommend this place to my friends and family. I would have them go see Chris for his help alone! So any one looking to rent a unit go see Chris that man knows what he is talking about!

I was quite pleased with the facilities. Clean, well kept and high tech. I was also pleased with the service I received. Stacie killed it with her great customer service. She was on her game. Knew the products and articulated the services and features eloquently. I am not a fan of storage units, but I needed one for an upcoming move. She made the task more pleasant.

Nice and clean place and the employees are very friendly

Needed a place to store all my holiday stuff.Went to Public Storage in Mansfield and glad we did.Ashley was a great help. She showed us several units and helped us pick out the right unit.Very nice and clean place! I highly recommend Public Storage for your Storage needs!Thanks Ashley

Great staff and security is almost over the top. Its very secure and clean. Have had a unit here for years. Only reason for 4 stars is that they keep raising the price. Its pushing me to look elsewhere.

Great location very clean and well taken care of I did not rent simply because I wasn’t ready at the time but they know how to show you what’s needed. I didn’t know much about storing things but Tony and Chris were very helpful I will be back to rent. And another thing I like about this location is a lot of the units are inside the building.

Great customer service and the storage is amazing!!!! Its cheaper for us to have this indoor storage than the outside storage we had that ruined all of our stuff because it wasnt properly sealed so a thousand crickets got in and died. This is seriously the best storage Ive ever seen and the price is beyond acceptable

Great location! It’s nice, new, clean and the associates are super friendly. The check in process takes less than 15 minutes! I highly recommend this business!

Super Clean, Vicki was very helpful and a sweet person. The storage facility is spacious and I really like that it is Climate controlled. They had a great online move-in special that is much cheaper than where I am storing currently.

We had one of the most pleasant experiences today. I spoke with Vicki and she was very informative and super sweet. It was nice to deal with someone who genuinely cares.

Nice secure well lit clean area to store your valuables with decent prices

Vicky was absolutely amazing. Her customer service skills are outstanding. Public storage is lucky to have an asset such as her. Will highly recommend this location in the fortune.

Very helpful, clean unit. Melissa helped us with our move-in, very polite and clean space. Great service!

The price increased from $75 to $90 within 6 months and then up to $110 after 12 months. Its also REALLY out of the way. At those prices I recommend finding a place close to where youll be.

Absolutely love this place. Ashley was very helpful and knowledgeable. They have exquisite service and I’m a happy customer

Tee did very very good. We are definitely customers. We came for a small storage but showed us value in a bigger one that we got.

Hi,I must say that I was not the easiest customer to deal with today, but Stacie was so patient sweet and amazing. Lets just say 😌 Everything that that could go wrong today with moving into my storage TRIED to go wrong but to no avail. Stacie displayed such one of a kind customer service, that I had to share with everyone. I love this place, simply because of her kindness. Keep being great Stacie.

The desk rep, Tony, was very helpful and polite. I was very pleased with the customer service here and it is half of what I was paying at cubesmart.

Tony gave fantastic service! I highly recommend!!!

It was my 1st time ever storing my belongings in a storage facility. I was a bit skeptical at first, because Id visited a few other facilities, before this one, and they werent helpful at all; but after speaking with Chris I was at ease and knew this was the one. He was amazing! He was very knowledgeable, friendly and took his time explaining everything me. The prices were good and the process was simple. Id recommend this place to anyone looking for a storage facility. A+ Customer Service!

Danielle was very helpful in getting my unit rental done. I definitely recommend and will use again

Rented an indoor space here for about 4 months. Overall great experience. One thing I didnt like was you have to enter a 6 digit access code every single time you enter the main door. If youre moving and it takes 10-20 trips back and forth then youre going to have to be there to let the movers in; 10-20 times. I guess thats the price you pay for security but I wish there was a better way.

Clean and nice staff

Chris was very helpful. He was able to save me money on TWO units. Ask for Chris. Place is pretty new and looks great.

Stacie was awesome in helping me decide what size unit was necessary and what was needed to store my items. Ive never rented a storage unit before. Her excellent and timely customer service made the experience painless and super easy! I especially love how clean and convenient the units are.

Stacie treated me very kindly today and answered all my question. Very helpful and awesome. Keep up the good work! :)

We were greeted by a very friendly Stacie when we arrived. She was very helpful and knowledgeable and made for a quick easy experience. The units are very clean, secure and easy to use and get to. Cheapest place in town was another plus.

Veronica was so helpful with setting up our rental! She took time showing us the property to make sure we got what we wanted. Thank you for the great customer service!

Excellent customer service. They keep this place very clean. I rented storage here! I highly recommend renting here!

Great & Clean As Usual....

Mallory was awesome and she was very informative and helpful in my check in. The process was smooth and quick. Mallory knows her stuff and took care of everything very quickly.

Deceptive business practices. I signed up online and was sent an email with “total move-in cost - $25.” I went to the store on move-in day and, after turning down all extras that were being offered, my move-in was $61. Should have walked away then, my fault. I went home, checked the email from the corporate and went back the next day to cancel. Was told that no refund was possible, even though nothing had been moved into the spot. And that the online agreement of $14/month did not include their $15/month insurance that I could not rent the space without, and could not return the $20 lock they make you buy, which only works in their units. The place was very well cared for, clean and the staff were pleasant. Just a terrible way to do business. I’ll do business elsewhere, just on principle.

Lauren was amazing and so helpful! She got me the perfect space for a great price! Come see Lauren!

Had a great move in. Chris and his new team member Chelsea were great at explaining and showing me how renting storage space there works and did it with a smile/humor. If I ever need storage in this area again, Ill be returning.

Chris was very friendly and helpful by giving good advice on the size of the unite i would need. He gave me great deals on pricing. Has really secure and great location .Go check it out today.

Aleedra was extremely helpful in walking me through the storage unit, how the codes work on the doors, setting up auto payments, and also assisted in carrying boxes to my car.

Very friendly and helpful. Tony was awesome!

Don’t expect to have access to your belongings for the fully advertised hours. Apparently they close early. Went by before 9pm and everything was already shut down almost 10 minutes early. Disappointed.

Tony and Melissa were marvelous!!! Helpful and very patient and knowledgeable.

Ashely is amazing people and the place is up to date and very modern also extremely secure CHECK EM OUT!!!

Out of all the storage places I’ve been this one has been a great experience. Staff is always helpful where most places just don’t care or unreachable!!!

A nice clean place to store your things and will keep using it

Vicky and Ashley where very helpful and it was very clean thank u for all your help

Had a great experience, Mallory was very knowledgeable and very patient with all my questions!! The whole facility was neat and clean!! The price was great too!!

Stacie was very friendly and helpful with identifying my moving needs and appropriate storage size. She thoroughly explained all of the fees, insurance, and other policies. I would recommend this location for your storage needs!

My names Mrs.Polk and the 3 ladies did an excellent job. Rate 10+...Good job Dentiny, Stacie, and Mallory. Give them a raise.

This place was nice and clean. Vicki was incredibly helpful and nice.

Rented a unit here while waiting to move. Chris was wonderful and helped me out by providing the perfect size and location. He was awesome. Ill be back when I move again.

Mallory was exceptional and very professional! I would recommend this location to friends and family!

The staff is very well knowledge and answerd all of my qestions. Mallory was very helpful to me on my search for a knew storage unit. All around good experience.

Do not rent from this location and expect good customer service, at least not from Chris. He is exteremely rude, unprofessional and very condescending. Talks down to people as if they were beneath him. He treated me like if I was trash, has even gone as far as hanging up the phone on me when he realized he couldnt overtalk me because he knew I was right and even if I wasnt, the customer is always right, he rolled his eyes at me when I had to deal with him in person and spoke in a sarcastic tone every time I spoke to him whether it was on the phone or in person, he doesnt care for people at all, he should be more compassionate towards customers especially since the company states that they treat your stuff like its their stuff. How is that possible if the people that rent units from there cant even get treated with kindness? Public Storage get it together because each and every time I hear that someone needs a storage space from you, I will definitely go outta my way to convince them otherwise! Stay away people, especially if ur not white because this guy is prejudice for sure!

Mallory was super amazing and funny and just made me feel very comfortable definitely recommend this location! Plus its super affordable!

Made a reservation in good faith, show up at the appointed time - We dont have any available. Seriously? Why have a reservation system if you wont hold the units reserved? They didnt even have any larger size units to offer in place of my reservation. Will not be providing business to this or any other Public Storage location because of it. Wasted my time. Word of mouth will be extensive.

Tony was very helpful and informative it was an easy process.Thanks

Great place. Clean and easy to move your things.

Veronica from the Mansfield location helped me. She was very kind and helpful. I would recommend this location for your storage needs.

Chris and staff are awesome!

Excellent service by a well informative Mrs. Veronica B. Who was a pleasure dealing with. Many thanks!

Great service!! Veronica took great care of business quick. Thanks

Really great place and glad we choose to get a inside climate controlled unit.

Stacie gave great customer service. Shes always on top she always #1

Chris especially and all employees are wonderful and helpful. Magnificent Stacie mallory.😀

So appreciated Veronica. She was quick and knowledgeable. Extremely professional!!!

Mânger Chris helped me alot. I would tell anyone to go to thí place

Great fast and easy process.

Stacie provided excellent and efficient service explaining all we needed you know!

Received exceptional service from Veronica. Very knowledgeable and patient.

WORST PLACE EVER!!! KEEP AWAY !!! THEY ARE RACIST PEOPLE!!! THE MANAGER JOHN RAMSEY IS SO RUDE NO CUSTOMER SERVICE N CHRIS WHEN I WAS TALKING TO HIM HE KEEP ROLLING HIS EYES!!! MY MOM PASSED AWAY OF CANCER I CALLED THEM TOLD THEM I WAS GOING TO BE LATE THEY REMOVE MY LOCK EVEN AFTER I PAID MY RENT!! THEY MADE ME PAY $21 FOR LOCK !!! KEEP AWAY FROM THIS PLACE RUDE DISRESPECTFUL N RACIST !!! If i could give them 0 starts I could!!! NOW I C YTHEY HAVE A 4.8 START.. THEY NEED TO START TRAINING THERE EMPLOYEES BETTER!!! I WILL MAKE SURE I TAKE MY BUSINESS SOMEWHERE ELSE WERE THERE NOT RACIST!!

Mrs veronica did an awesome job an gives great customer service

No problems with the facility, but the price has gone up twice this year. Definitely the most expensive place in town.

I’m slightly annoyed that I will be charged for a storage unit even tho I vacated the unit on the 1st. I’m definitely not paying for a until I’m not using so it will go on my credit.

Good pricing, climate controlled and great customer service

Chris did an excellent job and was very thorough!!

Aleedra very helpful super nice

Nice place, clean, secure even the restrooms where nice.

Horrible customer service. Girl who works in office on Sundays is rude, lazy and I would not rent from her. She is def not someone I would rent from. Want give you a straight answer try to force you to make a decision in the moment and tells you if you leave she want honor any specials that are being offered.

Stacie was very knowledgeable, friendly, and had excellent customer service skills.

Rented via online, walked in, staff set me up in 15 minutes. This is customer service and the way to do business

Veronica was very helpful with all my moving needs!

Great prices and friendly staff. Was in and out to rent a unit in about ten minutes.

Veronica was AWESOME. Very professional and courteous!!

Veronica B. Was awesome, professional, friendly and helpful..A++++

Veronica did an awesome job helping me.

Mallory and Chris were amazing! Thank you for the awesome customer service!!