Sydney was great. She was very thorough from start to finish. She was able to coordinate the loaner car very efficiently. The repair went extremely well. I was very pleased with the quality of work. The constant correspondence kept me up to date on my timeline. It is refreshing to not have to call and check on status. The team did an excellent job and I will definitely use them again in the future.
I notice after returning my car for them to fix the mistake they done the 3M tape was already tearing off on me...I was shocked at the work they have done to my 16 TLX. With my OEM Front Underbody Kit not lined up correctly, I had to use my labor to remove and inspect the work that is finished from the inside and made sure that the things they purchased and discussed are genuine...in that case it is. However, the funny part about looking at the installation is quite absurd and dumb when it came to installing this oem underbody kit. I knew something was already off. They didnt want to put the time and patience to fix it this and moreover, the quality of the work is awful. Im very positive they knew they installed it wrong way before I returned. They did refuse to work on the passenger side because of the tow hook plate but Ive already informed them that my tools are present at any time in the passenger side. See the pictures for yourself and realize how stupid it is drilling a hole that is not on the spot HONDA said to drill for the accessories (Front Underbody Spoiler). Again these are all OEM!!! Its ridiculous. Now this is a waste of both my time and the shops time too...
They did a great job and made the process completely painless. They got everything done timely and great customer service.
From the moment I contacted them nothing but nice people and very professional. Explaining everything to me and made sure to communicate with me via email or texting updates. Giving me a rental with no issues and everything was fast. Would recommend family and friends without a doubt.
Had the best experience with them! Everything was fast and painless and my car looks amazing! They even cleaned the inside of my car! Sydney was the one who helped me and she was amazing! She made the process super easy and was very thorough with everything. Will definitely be coming back if my car needs it!
Sydney delivered some of the best customer experience I’ve enjoyed for some time. In a time where most businesses struggle with customer service, Sydney reminded me of old school service. I really enjoy the fact that I am working with a family owned business.
We loved the quality of work and communication. We’d definitely go back to Fix Auto Maple Grove!
Fix Auto is an excellent repair shop. They came recommend by my insurance, so I was hesitant to bring my car here because I didn’t want any corners cut to appease my Insurance. I was pleasantly surprised at how friendly, and personable their receptionist Sydney was - from the first phone call to set up the repair, to the pick up day when I got my keys my back to take my car home - and every in between. She made dropping my car off feel like I was handing over the keys to a trusted good friend. Everyone else that I encountered there was over the phone, and they were also quite friendly. The work I had done was to repair a fairly minor, but pretty nasty looking scrape on the front passenger side of my new car. Sydney assured me that by the time they got done with it, it would look like nothing ever happened. To my delight, she was absolutely correct!! My car looks gorgeous again, and the work looks flawless. Literally like nothing ever happened. I am more than pleased, and I would definitely come back to this shop for any future repairs if ever needed. With or without insurance. I will also recommend them to anyone who needs body work.They even further impressed me with the warranty for the repairs that is good for as long as I own the vehicle too.I definitely give this place 2 thumbs up, and maybe several toes too!Tyla St.James
They went above and beyond! Super friendly and kept in touch the whole process of getting my bumper fixed. The bumper looks amazing and I couldnt have trusted anyone else! Highly recommend!
These folks know what theyre doing! I pulled the corner of my bumper cover apart from backing out over a parking curb. They were able to put it back together. Great work by Thomas! They also did this at no charge! Thank you very much!! Highly recommend!!
Staff at Fix Auto Maple Grove had been very helpful. They went the extra mile, and made sure that I was kept up to date with my repairs and the progress that had been made along the way. I would HIGHLY recommend their services to anyone in need of them. - Veronica Levels
Professional, beyond personable, impeccable communication and quite frankly the best experience I’ve ever had with a car repair. Their service well surpassed my highest expectation! I would give this company 100 stars! HIGHLY recommend!
Very professional! They were always prepared to explain things in detail if needed. I noticed a seal a tiny bit off on my vehicle and they immediately got a technician outside to fix it. They want to make sure you have the best experience. They even vacuumed out my car which was not expected. Thank you!
They were helpful and friendly from beginning to end. I am wonderfully impressed with their friendly customer service people to their thoroughness in repairing my car correctly making sure it was clean and looking like new. Every aspect of this was handled professionally and nothing was overlooked. Many times over I say thank you. Your commitment to great customer service in HIGHLY appreciated .
This guys did very poor work to my car. my car bumper falls apart in less than 2 weeks and they refuse to take responsibility for their poor work. I will not recommend them to anyone including my fans. I dont typically write a review but this guys deserve to be expose and I suspected they did this because of my color. They went far as to give my insurance unclear picture of under my car and accused me of hitting my car which is absolutely a lie. Business owners should be carful of employing the wrong people like this folks that destroyed my cay. it make no sense of transferring your raises attitude to business place. They deserve zero star, dont be a victim like me. Thank you.
Wow!! I just picked up my vehicle, which was completed ahead of schedule, and it looks OUTSTANDING! Thank you to Matt and Sydney and the whole team at Fix Auto Maple Grove--you truly went above and beyond and I am thrilled with the result. Highly recommended!!
They are amazing! Mike definitely went above and beyond. I will be a customer for life…not that I want to see them often. Lol.
I had a great experience at Fix Auto in Maple Grove. Super friendly and excellent customer services. John C. was amazing and helpful in making everything convenient for me. He continuously reached out and kept me posted throughout the whole repair. Car was fixed in less than a week and I’m satisfied with the overall repair job!
It was great working with them from the estimate to the return of the SUV. Repair and repaint was excellent. Truly appreciate their communications as the repairs were being done. They gave I time estimate and they delivered on that time.
Wonderful service, worked with me to get my daughter’s car back before going up to school. Kept me informed and car was detailed when I picked it up!
I brought my car here after someone hit it in the Target parking lot. Had a wonderful experience here! Everyone was very friendly, the work they did was phenomenal and my car looks amazing! They did it very quickly too, Id highly recommend Fix Auto!
Great customer service. My car looks bran new and they even detailed the inside of the car. The best part is I recieved my car back earlier than expected.
Super friendly and accommodating
Fix Auto is truly a professional organization. They made me feel welcomed at the beginning of the process, during and at close out.The work the did on my vehicle is like new and they even washed and detailed my vehicle for me before pickup. Honestly speaking if I ever need a body repair shop I will definitely use Fix Auto in Maple Grove.Also Sydnee Freehan is a consummate professional and provide top tier service. Her facilitation and coordinations skills are excellent! On a scale from 1-5, I’d definitely rate them a 10. Thanks for a great job.
Very good experience, great customer service! Always keeping you up to date on progress. Top notch work.
Very professional and nice people here. Kept us in the loop throughout the entire process. Exceeded all expectations and will definitely come back
The staff here were amazing! Super friendly and helpful and I really appreciated that they stayed in constant communication about my vehicle and the timeline. It made a stressful situation so much easier! Would highly recommend!
The quality of work done to repair my vehicle after an accident was top notch! I would highly recommend and trust them to repair my vehicle in the future.
Great team delivered great prompt results. Car looks and feels new again!
I love how their quick with everything! Everyone was so friendly. I’m very satisfied with my service. The work was phenomenal. Thanks guys!
It was easy to get an estimate and the car repair was completed quicker than expected. The repairs look very good.
Very fast and amazing service. Car looks great. Working with them was a breeze. They even took care of the insurance. Loaner car was provided for the duration.
Very professional,communication was excellent I knew everything that was going on with my car. Answered my questions in a timely manner.Work was fast and car looks amazing
They did a wonderful job for us and went beyond expectations. We would highly recommend this shop.
Super friendly and helpful - great business!
Very friendly staff. Excellent quality work.
Very friendly team, great service. Always keep you in the loop of what’s going on. Very easy and painless to work with!!
Repaired front end damage on my Buick . fast quality service. paint matches perfectly.
Great customer service! My car basically looks brand new (:
Excellent customer service!
Hit a tree stump with my new truck. The team at Fix Auto found a way to fit me in the next Monday. All work was completed within four (4) business days. Their team was in daily communication. Truck looks like new and was retuned having gone through a full cleaning and detail. Impressive.
Excellent job! Great staff here- everyone was very friendly and went over and above to make sure I was happy with everything. My vehicle was repaired and looks fantastic!
Very professional and great customer service! They kept me informed every step of the way. Excellent work on my car as well! Highly recommend them!!!
Excellent service from the initial phase all the way through. The vehicle was completed faster than expected and the quality of repairs made my truck appear as good as new.
Nice people friendly, the car is done on time and in good condition, my car looks new.they offer lifetime warranty. Thanks guys
Best body shop. Honest and straightforward
Had an awesome experience here. I had hail damage. The experience here was almost too good to be true. I kept waiting for something to happen but the whole experience was perfect. I would recommend this place to anyone and if I ever need auto body repair I would definitely go back.
The best part of working with Fix Auto (American Auto Body) is the integrity that Matt Feehan brings to his company. They are honest, prompt and competitive! I highly recommend Fix Auto!
Major deer damages, truck looked new when I picked it up great job
Great fantastic work. Took my car in for some body repairs on a Thursday and they had it done by Monday evening. I was so impressed. They also are easy to communicate with and update you on everything about your car as their repairing it. I HIGHLY RECOMMEND!!!!!
These guys are the absolute best. Kept me up to date through every step of my repairs, personable staff, and they even cleaned my car for me! 10/10 would recommend. Being involved in an accident is never fun, but these guys made a bad experience into a good one. My car looks brand (used) new
Overall, this is a good outfit. Everyone is very friendly, and updates are provided. My main upset is that my dream car got damaged, and after the repair it looks like I have 2 different cars. The part that is finished looks nice, but the color change is abrupt, and wish that the blending of the paint was better. I know most people may not notice, but it stands out to me. Its hard for me to even not leave a 5 star review, but looking at my car from the side makes me disappointed that it doesnt match.
They care about their customers. Had a vehicle repaired there and it turned out better than before the accident. My go to place for cars I care about.
Horrible experience. Took 3 days for an estimate, failed to communicate properly with my insurance company. Threatened me over the phone... Then I get home and my car has obviously been spit on several times. They will most likely lose state farms business over this issue. Super un professional.
I hardly have time to drop a review but for this one I had to do it, this people are awesome, they fix your car professionally, I am highly recommending them, thank you Steve .k.
They are professional and prompt. Took all of the pain of getting bodywork/repairs performed. Would recommend to everybody!
Good job on repair, only took one day past what they initially promised.
Friendly, efficient, professional people. I highly recommend this body shop to anyone.
Had a great experience with the hail repair at this location!
Really professional and welcoming front desk service
Amazing job,
These guys are good.
Nice shop
Good work