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Dollar Tree
5418 Northfield Rd, Maple Heights, OH 44137, United States
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Dollar Tree
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Cy
Review №1

Friendly staff and fast service. Stores are asking for exact change with purchases

Zi
Review №2

I put one star ⭐️ cause they don’t let me put zero. They really deserve that zero. Customer service is horrible. The cashier (woman, short red wig) was talking on the phone, really loud. Never greeted us, never said a word, she just kept talking on her AirPods. We asked her to wrap up some mugs we bought and never talked to us. She ignore us and every one else’s ahead and behind us. Plus the store was empty and messy. The worst DT that I have ever been to. She was rude and disrespectful. Zero manners as usual from people like her.

Ti
Review №3

They had everything I needed. The store is a mess but what dollar tree isnt. People are nice there and they will help you find what you need!

Ch
Review №4

Mediocre in stocks, not very clean store, somewhat ghetto clientele. Nice staff, though

Ja
Review №5

No type of customer service and the store is always messy!

Sa
Review №6

I like the variety of items they carry. Just because everything is only a dollar doesnt mean its all cheap or poorly made. Lotta good quality products sold there. If your into arts & crafts they have a huge selection for every holiday. They carry the essentials. Some brands are generic other arent. They 2 isles of just food & drinks. A whole isles of cookies & chips & another of candy, chocolates, & snacks! If your living on a budget like most of us I highly recommend shopping at DollarTree. They are not hard to find either. These 1 every couple miles or so. Some are less then that.

Da
Review №7

🤑I Love the dollar tree !

Ce
Review №8

Staff is great. Store is a little bit full.

Ke
Review №9

Managers and staff nice and courteous! A bit messy at times.

Di
Review №10

I always find what I need and then some for home and work!! I work with children by day and evening elderly and special needs and, home well personal stuff,food, cleaning stuff you name it and at the northfield store they are good with the customers especially Lyle...he tries to help each person as much as he can if an item is in the store....I hope that the premier protein drinks return asap at all the dollar trees to help those that need it!! Like myself....

Ei
Review №11

Not well stocked. One of the messiest stores

TI
Review №12

I live this Dollar Tree. The cashiers are nice and fast. The store is clean and stocked.

Wi
Review №13

It is very messy in the aisle way with unpacked boxes and empty shelves.

Mi
Review №14

I went shopping this morning at Dollar Tree the staff there are very helpful very professional and they know how to treat people thats why I love going to Dollar Tree at the store the manager and a worker should be commended how they greet people coming in the door and help you if anything you need why you shopping at the store thank you thank you thank you thank you

Mi
Review №15

Nice place to get greeting cards.

Ca
Review №16

Long line moved fast. Dollar Tree, right on time for what I needed

Da
Review №17

Friendly Workers made a pleasant experience!

D
Review №18

Typical dollar tree . Well stocked Friendly staff. Wish parking lots were in better shape

Cl
Review №19

It was alright I was in and out in a flash,service was very well....

Wa
Review №20

Dirty store unorganized and not fully stocked.

Ma
Review №21

Dollar Tree corporate should be ASHAMED of this location. It is SO dirty, disorganized, floors a mess - this location is the WORST. This is a mostly minority suburb - stores in other neighborhoods are SO much cleaner. This one is ATROCIOUS. I will upload a pic next time in the area. You have to see this mess.

A
Review №22

Cashier was rude and nasty, she let it be known she did not want to assist me.

da
Review №23

Very good place to shop lots of sensible items food even clothing everything is a dollar!

Ka
Review №24

The staff was helpful. Had a positive shopping experience. Id highly recommend this store.

Mo
Review №25

Lines are slow and a couple of the workers just seemed like they need a back poo office job.

Cl
Review №26

Nice clean store

Ke
Review №27

An average dollar store that I trust a little more than others. They have a little bit more food options for purchase. This store could however use more organization, picking up products and putting then where they belong. It was like digging for crabs in a barrel in the party supplies section, looking for two of the same tote bags. Lines move fairly quickly compared to some. Overall, average dollar store but in some cases worth it.

Ke
Review №28

Absolutely the most ghetto, junkiest dollar tree I’ve ever been to. I only visit due to it being conveniently close to my home. Almost every time I shop inside the store the cashier has a terrible attitude. Especially the manager, her attitude was horrible. If you dislike what you do for a living don’t do it. I should be able to tell that you hate your job just by how you ring a customer out. The positive reviews have to be FAKE! I once saw a empty cocola can sitting in the same spot for 2weeks!!!!!!!!!

Cl
Review №29

Very nice staff. I just wish it were cleaner and stacked on a regular basis..

Mo
Review №30

I finally found a dollar tree store that doesnt have every aisle with boxes blocking shelves. This Dollar tree was clean I was able to ship without all the boxes. So Id like to thank them for actually working.😁

El
Review №31

The place was a mess and I couldnt find a lot of stuff that I needed there

SC
Review №32

Always get more than my list

De
Review №33

I found a lot of items Ive been looking for.

Ja
Review №34

Always dirty in store -one person on register - older white women very nice- very long line- after 5:00 pm - inventory still on floor- some area inventory - very dangerous- I hate going there

Ga
Review №35

Well stocked, safety precautions in place

La
Review №36

This dollar tree is one of my favorites I always get great customer service from one of the managers shes the younger one shes my favorite shes extremely nice to me every visit the male manager was kinda rude when I asked him a simple question I havent met any others as for the store when it is stocked u can find some really nice things just wish it was a little cleaner sometimes its spotless sometimes it needs work over all great place to catch a really good deal

Sh
Review №37

No organization, but very friendly.

Da
Review №38

This store is always have inventory on the floors blocking the aisles. Nice employees but they need more time to stock the shelves. Especially since the nearest Dollar Tree on Emery seems to always be clean.

Da
Review №39

First and foremost before I️ even start, do yourself a favor and do not go to this dollar tree and I’m pretty sure that the reviews are family members or friends. This dollar tree is beyond ghetto. You walk in and nobody speaks, get up to the register and nobody speaks, the lines are always long with one register open. The people that work there have nasty ass attitudes. I’m never going back here

sa
Review №40

It was fine

Na
Review №41

I opened a bottle of 3 in 1 body wash to give my boys a bathThere was water in the bottleJust plain water(And no the kids didn’t do itCause thats what I was thinking lol)

Mi
Review №42

One of my favorite dollar stores - more organized than most. Great items and cant beat the prices! :)

Fe
Review №43

THE SERVICE WAS TERRIBLE!!! There was one register open with several people waiting. There was a clerk watching the line grow longer and would not assist. Finally the clerk on the register called for help over the PA.The other store clerk should have stepped in immediately and assisted her sooner because SHE saw the need.March 21, 2019 @ 20:07 pm EST

Ju
Review №44

I went in to purchase some fall decorations for cheap. I also bought a small glass vase. The woman at the cash register had such a bad attitude. They have old newspaper on the bagging counter to wrap up glasses/bowls. She didnt wrap my vase & when I took it out & wrapped it myself, she gave me the dirtiest look ever & said I shouldve asked. Um, I shouldnt have to ask you to do your JOB correctly, lady. I snapped back at her & she then tried to say that now they couldnt sell that newspaper, even though it was dated for TWO DAYS AGO. I told her I wrapped it so it wouldnt break, but I guess she didnt care. Seems like she was having a bad night & taking it out on me. So disrespectful.

Br
Review №45

Found what I needed quickly. Check out service was also quick.

Ru
Review №46

The manager Amir Daniels was so helpful at helping me find what I was looking for and even gave me more ideas, I had to ask his name. I appreciate that..

Ty
Review №47

Wonderful and helpful staff. Many products to choose from and conveniently located. Wonderful experience.

Ms
Review №48

Extremely disappointed!! I was looking forward to working here at Dollar tree I even got hired but shortly after the assistant supervisor that hired me kept giving me the run around. She made me come out into the January cold 4 times to fill out paperwork that she kept misplacing..she even misplaced my identification card ; so I dont know who has gotten ahold to it!! I had to replace it myself! After all that especially when she lost my identification she promised me the position but after 1 month and a half I have gotten no call to come in, not even apology for having me go threw all that .That supervisor Malika is extremely unprofessional that something needs to be done about it, I know if I was working there things would be organized and more put together also without bad customer service!! I give the store a one star but it shouldnt be no stars because of the trauma Ive went threw trying to work for dollar tree.#Unprofessional#Disappointed WithTheCompany

Ar
Review №49

I really like this store. Great for someone on a budget.

Sh
Review №50

Terrible. Long lines consistently. Cashier very nonchalant and not friendly acts as if the customer is annoying.

Ro
Review №51

Went to get a thank you card and ended up spending $24 (but it was well worth it).

Sh
Review №52

Great deals! My favorite dollar store.

Ke
Review №53

Its dollar tree, so its great when everythings a dollar. But this particular store is always short- staffed and waiting on stock to arrive.

Gi
Review №54

My favorite store for all my needs especially my grandbabies love it

Ja
Review №55

Staff is nice but they never have enough registers open

Sh
Review №56

I would have gave them another star but they only sell items for dogs and nothing for cats what kind of store does that?

ru
Review №57

These reviews are fake! Everytime I go in there a cashier is arguing with a customer. I go here only because its close but every employee acts as if they are underpaid so f customer service. I challenge anyone to go in this clutteted store and to come back and review. You will not rate this place even 3 stars!!!!

Fa
Review №58

Love the dollar selections in the frozen foods but the store is dirty

Na
Review №59

Ppl GREAT just redo the flr

La
Review №60

Nancy why are you crying at a dollar store, and its actually a pretty good place.

El
Review №61

Employee is on bluetooth instead of talking to the customers!

Ti
Review №62

Could not use my credit card. There was no sign on the door saying that the card reader didnt work. Manager was nowhere to be found and the line was extremely long.

Pa
Review №63

I love going to dollars stores, save me a lot of money

We
Review №64

I say its ok but the workers dont have the best attitudes.You can still get what you want but some people dont want attitude.

Ja
Review №65

The stores are clean and the staff is friendly.

Mu
Review №66

Very professional and friendly

Ce
Review №67

Horrible @ The Emery Rd store. Cashier is NASTY. The manager unprofessional!!!! Go to the Northfield Rd store in Maple Hts for courteous service. Managers there are professionals!

Ge
Review №68

Nice store thats better than the dollar menu at McDonalds lol..

Yv
Review №69

Shelves are well organized and offers a variety of items.

da
Review №70

Every thing you need at a great cost

Rh
Review №71

They need to replace the carpet in that store really, really bad. It almost make you feel like you dont want to come in with sandals on.

Na
Review №72

Horrible experience! The store on Northfield Rd in Bedford has the rudest people working there. The manager has the poorest customer service and is rude. He had me in tears. Would never go back.

ve
Review №73

Customer service is usually not the best, but they usually have everything you are looking for. Seems like they do not never have any helium for balloons, been posted on the door for about 4 months now.

sa
Review №74

The sign for no chip card cash only still up. Could be better organized but this is a dollar tree so

Br
Review №75

Be careful may spend 100$

Jo
Review №76

Very good customer service.

dw
Review №77

The cashiers are always welcoming to you.

Ma
Review №78

Easy money....... still paying me .....LOL

Fa
Review №79

Super messy store .

Ti
Review №80

All working employees on their phones having personal conversations. I believe the manager guy was giving instructions to employees while talking on HIS phone! Cashier did not speak as I approached the checkout and said nothing for my entire transaction. This was formally my fav Dollar Tree!! Has gone down...in so many ways!!

mi
Review №81

Always a line but fast.

Qu
Review №82

They have pretty good customer service sometimes crowded and understaffed but overall a pretty functional store.

Ja
Review №83

Great deals. Large variety

pa
Review №84

, only one cashier in a long line of 20 people. Every time I go in there there are not enough cashiers

cd
Review №85

They close early, long lines with one person on the register. Just go to another store.

Ca
Review №86

Good price has everything

Ar
Review №87

The most unorganized Dollar Tree I have ever been in!

Lo
Review №88

Best place to spend a dollar

br
Review №89

Friendly service, great customer experience

Ga
Review №90

Horrible experience. They literally have like 5 shopping carts, so I had to carry my son around as no cart available. They had one cashier and like 15 people in line. I wont be going back to this dollar tree again.

Ly
Review №91

Dirty

Mi
Review №92

From the 1st day ....Ive raved over this particular store. It, has EVERYTHING!!!! Loooove, This Dollar Tree. Miss Michele Jackson

Ca
Review №93

Love it favorite store ever

As
Review №94

This place is disgusting

Wi
Review №95

It had items that other Dollar General stores seem to never had or reordered at other locations.

Ke
Review №96

Friendly staff. Store is very unorganized and messy.

Al
Review №97

Love love love this store..

De
Review №98

Has everything you need for just a dollar from toys to household items

T
Review №99

Clerk was very rude, and unlike other Dollar tree stores they dont offer rest room to customers

Li
Review №100

Your cashier Sally gets five 🌟 s

Information
31 Photos
100 Comments
3.6 Rating
  • Address:5418 Northfield Rd, Maple Heights, OH 44137, United States
  • Site:https://dollartree.com/locations/oh/maple-heights/256/?utm_source=Google&utm_medium=Maps&utm_campaign=Google+Places
  • Phone:+1 216-510-8892
Categories
  • Craft store
  • Dollar store
  • Discount store
  • Grocery store
  • Home goods store
  • Kitchen supply store
  • Party store
  • School supply store
  • Toy store
  • Variety store
Working hours
  • Monday:8AM–10PM
  • Tuesday:9AM–9PM
  • Wednesday:8AM–10PM
  • Thursday:8AM–10PM
  • Friday:8AM–10PM
  • Saturday:8AM–10PM
  • Sunday:8AM–10PM
Service options
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
  • Credit cards:Yes
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