Excellent customer service is rare these days so after my recent experience with Cece DuPraz, I had to write a review. I ordered a small, monogrammed backpack for my daughter to use at preschool. Unfortunately I was sent a large backpack that was too big for my daughter to use. When I told the store about the mistake, they immediately apologized & sent me a new backpack within two days. I couldn’t believe how quickly they sent it. The backpack is absolutely beautiful. Sample photos on their website don’t do it justice. It’s quality material and the embroidery makes it truly luxurious. It’s the perfect sized backpack my daughter and it’s so cute.I initially bought a similar looking backpack off of Amazon and had planned on having it embroidered somewhere nearby. After seeing that I would actually be paying more to do that, I returned the Amazon backpack. The quality of the backpack and the embroidery design would never have matched up to the gorgeous work done by Cece DuPraz.This is one of those instances where a small business can truly offer superior customer service and exceptional goods.I’m a very happy customer!