First Ill say I absolutely love their collision center and the people that work there, will always recommend them for repairs like that.I appreciate the pick up - drop off service when getting my oil changed and love they send out coupons periodically. Getting an appointment for service was fast.Wish Id of came to them and bought my new car, I feel like they would have made sure I was taken care of.

Best vehicle buying experience! Every member of their team from the sales man to their finance people were awesome to work with! They really seem to care about their customers and it shows! We travelled from out of state to purchase a vehicle, and we had a such a great experience with them, I will make the drive again in the future for any future vehicle needs.

I had to go there for service on my car that I bought at another dealer but they treat you like you bought it there. The staff was very friendly and helpful and even some close-up magic from the sales manager.

I was treated very professionally and my vehicle was delivered on time. my service writer employee was a very courteous and professional personas well.

It all started when our old car needed service. We went in on a Saturday. While we waited, we talked to several of the people that worked there. All very friendly and helpful! Real people with real personalities. Amazing all by itself. We wandered around and looked at the cars, to pass the time and found one we really liked. We asked a few questions about it and Royce answered them all! We went home after service was completed and talked for a week about the new car we had seen. We decided to go back and if it was still there, we would test drive and ask more questions. All good! We bought the car! While finishing the paperwork on the new car, I asked about a new truck that I wanted. A new one has been delivered the day before and it wasn’t spoken for yet. They brought it around, I asked my questions, it had everything I wanted, so we test drove it. We made an appointment to come back and sign papers on that one too. I paid a deposit. Nick was so good with both vehicles! We returned Monday and purchased the truck too. Did pretty good for an oil change! And it’s because of your people. Please commend all these people for a job well done and for being so incredibly nice and “real”. We both got “mostly” the deal we wanted and they said that if there was anything we needed, to call or text or whatever! Amazing again!Kudos to Royce, Nick, “Cool” Edward, Jessica, Jesse and the quite amazing Blake who was on top of the whole show! Then there’s John! Made the paperwork (which causes cold sweats), an easy and easily understood process. How often do you buy two cars at the same time and it be such an easy, almost pleasurable experience? Your people made it that way! All 10’s!

Royce was super nice, gave us plenty of information and time to think without being a pushy salesman (which Ive dealt with before). He also has checked in with me to see how I like my car! The finance gentleman was VERY friendly & knowledgeable also. Seems like a great staff!

Picked my vehicle up when they said they would, brought it back when they said and fixed the problem that I have been having since I purchased the car. Amazing service

The first day i got home to find no license plates were put on my new car and had to go back to get them. My check engine light came on 3 days after purchasing a certified vehicle here. Took it in to get serviced at an 8 am appt (3 weeks later), they had to let it cool off until noon and took an additional 4 hours to change a 2 hour at most part. I wish i had not bought a car here at all, I would literally give it back to be done with them.

What an GREAT experience at Marion Chevrolet-Buick-GMC-Cadillac! Nick made buying a new car so easy for my husband and I. When looking for a car we were set on leather seats but ended up with cloth. Nick showed us a package where we could add on leather seats and that was such an easy fix. They took my new car and did all the work for us, while they gave me a loaner car! Would definitely recommend talking to Nick, at Marion Chevrolet-Buick-GMC-Cadillac to help you find your new ride!

Outstanding customer service! I had car issues while I was traveling, and their service department was able to fix my car. I was quickly back on the road with my car running smoothly. I would definitely recommend Marion Motors.

Blake is the Best! He made space in his office for all of our family to be in there during the signing process! That was so small task since we have 6 kiddos, so that was 8 people in his office. He went above and beyond to make the children feel comfortable! He even let them play with the toy cars he had on his shelf!Trever, did a great job ordering our new suburban! He ordered exactly what we wanted!Doug was very nice and super knowledgeable about the features on the suburban and how everything worked! He stayed with us as we moved our car seats out of the old suburban into the new one, Whitehall was super helpful with the children!This is the 3rd vehicle we have bought from Marion Chevrolet and it most likely will not be the last if you keep these wonderful people around!!!

Car was misdiagnosed 3xs, they had my car for almost 3 weeks when it was just supposed to take a few days, did not have a loaner car available when I asked because I have 3 boys and needed something until they got my car fixed. Everytime I called to check on the status of my car, I was told sorry they got pulled off of it to work on a differnt car. The worst part was that I was told on a Friday my car would be done. Or a tech would get it finished on Saturday I even expressed that the techs didnt work on Saturday, and again it was confirmed that a tech would be there. I call Saturday to find out when I can pick it up and was first told the tech was working on it, so I asked to talk to the tech in the same conversation to be told again there was not a tech there and no one would be able to tell me anything until the following Tuesday. This was definitely the worst service Ive ever experienced in the 35 yrs I been dealing with service shops . It was not worth 1500.00 in labor

Royce Toepfer was my salesman and he was very helpful throughout the entire process. He went above and beyond to accommodate our unique signing requirements. I appreciate all his hard work in making this lease happen.

Recently traded and purchased a new vehicle fromMarion Chevy. One of the best and easiest experience I’ve had. Nick and the whole team were amazing!

Royce and Blake made purchasing our new 2021 Silverado a very easy process! Great communication and transparent through the whole deal. Royce worked to get us the most on discounts and a fair trade. We felt very comfortable inside the dealership with the courtesy shown to us! Royce showed us all we needed to know about the truck and Blake was precise on all the paperwork leaving us with no doubt. Both of them showed us their knowledge and friendliness giving us a great customer experience.

Extremely friendly service. They went out of their way to make my wait more comfortable and were able to be flexible with my unique situation.

Your staff is always pleasant and courteous. I appreciate how quickly the service is completed as well.

Best car buying experience Ive ever had. Everyone was amazing to work with and I had 0 wait time on anything from start to finish. I usually dread going to a car dealership but Doug and Blake changed all that. If I could give them 10 stars I would.

Salesman Hugo responded quickly to my initial inquiry in fact much faster than other reps with other dealerships. Hugo answered all questions and got back to me quickly when necessary. Finance Manager Blake was a joy to work with. He stayed focus with the information and explained the documents thoroughly. Overall, a great experience. The only downside, we live over a 100 miles away and probably wont be able to take advantage of the service department.

Brought my truck is to be diagnosed. I was charged for diagnosing it, YET By your own admission 3 times telling me you Could not get the scanner to connect to the ECM/ECU. Had the truck for 10 days, you put 138 miles on it, repeatedly asked you to fix the problem with ECM Communication problem, AND YET STILL CHARGED ME FOR DIAGNOSING IT !!! I still dont know what is wrong with my truck or where the problem is at.I HAVE SENT MARION GMC CHEVROLET THOUSANDS OF CUSTOMERS OVER THE LAST 5 OR 6 YEARS YEARS AND BRAGGED ON THEM... I WILL NEVER SEND ANOTHER CUSTOMER TO THEM. MARION CHEVROLET has lost all the GOOD Machanics that knew what they were doing.NEVER AGAIN ! How do you justify charging me for diagnosing it when by your own admission 3 times saying you could not get the scanner to communicate with the vehicles computers ?!?!

Internet states one price and when you get there they say no that’s not right and are asking 7,000 more. Want to give Kelly blue book on trade and sell at nada. Impossible to deal with.

Had a wonderful experience with these guys. Blake and Edward took care of me with my chevy traverse. Couldnt be happier! Seriously recommend these guys! 🤙🤙🤙

Always friendly! They kind and outgoing. I wouldn’t ever take my car anywhere else!

A very easy car purchase experience. No pressure. We selected a vehicle online, contacted Doug, set an appointment, finalized trade (I do think the trade in value was 5/10% short), signed the paperwork with John, and picked up our new vehicle the next afternoon. The most relaxed I’ve ever seen my wife when purchasing a vehicle!

Ryan and the tech found sidewall bubbles on both of my rear tires. They were replaced under warranty. We are heading out west on a 4k+mile vacation pulling a 5th wheel with our 3500HD. The attention to detail by the Marion staff probably saved us from having a flat or worse on this upcoming trip. This is the reason I always have my oil changed by a certified GM Tech. Thank you

Professional and courteous employees. Explained all paperwork in detail and were well organized with completing the purchase . Royce, the sales person was well informed and explained the features of our new vehicle in detail. Pleasant buying experience.Michael Peters

I cant say anything to bad. Nice guys easy to deal with but the least aggressive sales team Ive ever dealt with. After them making a $7600 mistake on the paperwork the payment raised well over $100 and a year longer and basically acted as it was no big deal. All this after they pulled my credit. Sorry about that is what I was told. I was reluctant to say the least bit was considering stepping up. Never asked what do we have to do to make this deal? Never had a sales manager even speak with me before I left. Again nice enough guys but really strange experience to me compared to the many many others Ive had over the years.

I scheduled and oil change and tire rotation online. That was very easy and worked very well for me. The staff was professional and polite. The waiting room was clean and comfortable. They took care of my vehicle in a timely manner and I will reschedule another appointment with them the next time my vehicle needs service.

Everything went smoothly. The only complaint I had was that they didnt fill up my Def tank

Best experience ever had purchasing new vehicle. Salesman is very nice and organized with his approach to getting us what we needed. Most work was done over phone and we just showed up to sign paperwork. They also showed us our different interest rate options which was never done before by other dealers

They have the best service center of any dealership I have been to. Chris the service manage is amazing and goes above and beyond. This is our go to place when our vehicles need services.

Amazing service! Great experience from start to finish. We LOVE our new GMC. Nick was awesome! Truck buying made easy! THANK YOU!! 😊

The Sales Mgr even went and bought donuts for us. He went above and beyond making our visit a pleasant one. Thank you.

They did a very good job on my truck and it was done time Matter . Because I need my truck.

Very friendly and helpful. They got me in quick and my vehicle back to me quick. Very pleased with my service.

Very friendly staff, accommodating for shifting schedules. Very clean and happy facilities.

My husband and I visited Marion Chevrolet on Saturday 2/27/2021 in hopes of purchasing a new truck like the one in this pictures. By happenstance, we were connected by phone to Nick Ronketto. This salesman is an up and up true professional. The approach of car sales this dealership takes - gives the buyer the knowledge they need to purchase in a respectful manner. Of course, we bought the 2021 Silverado LT but Nick was a great instructor on assisting with the sale. Blake, who helped us with the final paper work is a blast! The day ended with my husband talking to the man in charge - telling him the experience has made us lifelong future purchasers! Thank you Nick and Blake....Awesome experience!!!

Nice Bobby got my service solved in 5 minutes. Answering all my questions.

I was a bit early but got me in and Im always pleased with them

I had a great experience purchasing my first vehicle! Dave made sure to always keep in contact with me and had no problem answering any questions I had while also providing me with great information. Blake, not only made the paperwork process so easy, quick, and FUN but also had an awesome personality! I am grateful to have come across such a good dealership.

I would like to start off by saying thank you so much to Marion Chevrolet-Buick center for all thier help. Ryan and I would also like to say thank you Royce for being such a great salesman. You are thw bomb anf very kind. We will most definitely be coming back in the future. Once again thank you to all!

I live in South Florida and was looking for a specific camaro that was in transit to your dealership. I contacted Nick via email/phone. He negotiated, fedex’d all the paperwork, transported the car and took care of the DMV for Florida. You guys were awesome! Excellent service all around!!!

Very pleasant experience. Friendly not pushy would recommend. Pricing was decent compared to the multiple dealerships I went to over the last month. Thank you

On Tuesday, October 30, I returned a 3rd time to the Marion Chevrolet Buick GMC Cadillac to get my car serviced. Thank you, Blake Pieroni for listening and understanding the concerns I shared from the last couple of maintenance service visits. I appreciate your quick response and action you took to make me feel like a valued customer and the loaner car you provided for me while my car was getting fix. I also appreciate the maintenance service department and the fast car repair service . Thank you Michael, I appreciate your help, as well...on this day, I received 5 STARS EXCELLENT CUSTOMER SERVICE!No customer should have to wait 4 hours for a system repair they couldnt fix due to the weather. I was told to come back another. They didnt schedule another appointment for me; I had to ask for one which will be the 3rd visit for the same problem.By the way, no one offered me a loaner car. I asked about a loaner car at the first visit. I was told that they didnt have anymore and loaner cars on the lot and something about them coming from Enterprise. The second time I was told the service would only take an hour, therefore, I didnt ask about a loaner car and one was never offered to me. So I sat there again for almost 4 hours waiting for my car. I appreciate the hard work that the mechanics technicians and maintenance staff provide, but sitting in the waiting room for 4 hours at both visits was just too much.It would have been nice to have receive the detailed review about my car at the maintenance office verses reading it on the Rate review.

Simply the best customer service Ive ever experienced at a dealership. Our salesman Doug and sales manager Blake were great! They held my vehicle for a few days with a deposit, they contacted me on my way to the dealer to make it even quicker process. It was well worth the 3 hour drive to them.

My experience was very good. I found the vehicle I wanted through the website and scheduled the test drive. I applied for financing online and that process was very smooth. I was able to drive away with the car I chose on the date I scheduled.

Great place. To take your car or truck if you dont no whats wrong with your car or truck.

I had a very pleasant experience purchasing a car here. I found my car online and was able to do the financing all online as well. They had everything taken care of when I showed up to pick up my car. We just had to sign papers and that was it. Everyone was very friendly and helpful. It made my first time ever buying a car very enjoyable. I highly recommend!

IT WAS GREAT THE SALES TEAM WAS GREAT AND THE SERVICE DEPARTMENT GOES OUT OF THEIR WAY BEST DEALER IN SOUTHERN ILLINOIS

Wow, what a pleasurable car buying experience! Royce has been fantastic through the entire process, working with us in OUR timeline instead of just trying to close the sale! I highly recommend working with Royce, you won’t be disappointed!!

Service advisor was great and tech diagnosed and fixed issue. Would recommend Marion Chevrolet Buick GMC for all your service.

Doug our salesmen was very professional and nice. The whole team that assisted with us getting our new car was very pleasant.

I had a great experience purchasing my Chevrolet Cruze! Hugo and Blake were awesome. I will definitely be purchasing my next car, and the next from them.

Just bought a truck here! Above and beyond customer service. Great personable people. They made the process of purchasing our vehicle easy. Very happy with the experience we had at this dealership.

Theyre great people to deal with this the third car I bought from them my mom and dad just bought 2 cars from them would highly recommend them

Salesman Uzzle, John Daugherty, and Blake made this beautiful truck transaction seamless. I’d buy another tomorrow there if I could.

On time and fast service

Sorry I ever went there...Lied repeatedly about telling me I had to buy a new phone...Offered me $100(I refused) for the $200 phone I was told I had to get to make it work in my new car..I still do not have wireless Android Auto..wont call and tell me how to make it work... After promising me they would... dishonest... BEWARE..

It was good but GM needs a better warranty. They should back up their products better.

Ryan is the bomb! Got us right in for a service issue. Kept us updated on the progress of the service. Even provided us a complimentary vehicle when the repair took longer than expected. He is awesome!!!

My girlfriend went in for a new Chevy trailblazer and I have to say Blake !! and Dave !! provided the best costumer service and were really friendly and just awesome guys. Great dealership to go to for first time shoppers!

Doug was the best! Not one complaint at all

They have nice people there and are willing to help you any way they can.

Super nice. Very attentive. Not sure if well make a deal or not, but Id recommend them, either way. Very relaxed car buying experience.

I have purchased several vehicles from this Dealership now and it is a great place to purchase quality products and have them maintained by their very excellent service department!

Had a wonderful experience purchasing a Chevrolet certified pre-owned car there. I was able to find the car on their website I went there the next day and was able to test drive it and purchase it all on that day. It was by far as the best experience Ive ever had purchasing a car in my life. Got a great deal as well!

I bought my first newer vehicle at Marion Chevy-Buick-GMC-Cadillac and have been very pleased with my experience. After a few preference questions, I was directed immediately to cars that met my price range and needs. After the test drive, I knew I would be very happy with my purchase for years to come. Nick was the name of my car salesman--i was informed every step of the way, offered some morning coffee and introduced to a few other staff members there. They worked as a team and were all very kind and informative. Thank you all for making my first auto purchase a fun and successful one!

All went smoothly

Our salesman Hugo Flores was awesome along with all the other staff there! It was a great buying experience!

No pressure sales made me enjoy purchasing my new truck.

Best car buying experience I’ve had.

This is a rebuttal to the response from the owner to my original review of this business. I was never “contacted immediately by Chuck Walker”. I was called by a young man in the service department named Ryan. If the right rear of my truck fell then why was most of the damage on the left front of my truck.There was no offer to work overtime to repair my vehicle so how could I decline the offer? I was told by the collision center that they did not know when my truck could be repaired because it takes longer now to get parts.I did not insist that the insurance company get involved, I only assumed that it would.I recently took my truck back, not because my issues had been resolved but because I had been without it for nine weeks and I needed it. These are the facts of the matter.

Everyone knowledgeable, helpful and courteous

Ryan from the GMC service department has helped me on several occasions since moving to Marion, Illinois in 2017. Even during scheduled oil changes, and other routine service appointments, he goes above and beyond to ensure Im taken care of. Not once have I ever felt belittled, intimidated, or rushed while asking questions about my vehicle. This review is LONG overdue as Ive honestly never experienced a representative with customer service skills such as him. I work at a business in the community, and I can vouch for at least four coworkers that have admitted to having the same helpful and exceptional experience with him. GMC should feel proud, lucky, and at ease for employing trustworthy, motivated team members like him. Thank you again, Ryan, for making me a lifelong customer!-Emma

They found my problem when others couldnt. Very impressed.

On May 20, 2020 I took my 2017 GMC Sierra 2500 to this dealership for an oil change. I was told the hydraulic lift holding my truck failed and my truck fell to the floor causing major damage. The dealership began repairing my truck until I told the general manager that I did not think it fair that I would now have a truck worth much less than before I brought it in. The truck was basically wrecked. The dealership then stopped working on my truck. It has now been 2 months since my truck was damaged. My truck remains at the dealership unrepaired. No one of authority at the dealership has contacted me to explain why. I have had no offer of restitution. I am not sure how this is going to end.

Although I always feel very well taken care of when I have my car serviced here, today was one of those days where I just needed to hear a little good news. Unfortunately, my car has some unfortunate issues but with my extreme concerns and the AWESOME team here, my car was placed in by appointment the first opportunity I could get it in. Ryan, in service scheduled the appointment to fit my needs. Blake & John took care of my Extended Warranty Plan I had been wanting to purchase and the crew in maintenance hooked my Malibu up to the diagnostics equipment and there it was. We will put you in a car until we get the parts. And because today they were out of the rentals for me, RYAN made that ABOVE AND BEYOND call to take care of an outsourced rental until he had one in stock the next day.WOW!!! Now thats service.

Professional service from a first-rate team.

Everything at Marion dealership was easy I would recommend to family and friends

The salesman was very nice and accommodating. I left very happy!

I ordered a replacement key fob. A gentleman came outside to greet me in the parking lot and walked with me to the service center.The gent at the service desk determined I needed to speak to a specific gent & he ALSO walked with me to the to the right desk.The gent in the service center was very friendly and fast.Top notch customer service was given to me over a simple key fob!!!!I highly recommend this location!!!!!

Excellent customer service in the service department. Willing to go the extra mile for all customers. When you show up for your appointment they will promptly get the job accomplished for you. The best GM dealer in Southern Illinois.

Friendly and professional from beginning to end. Got the vehicle with all the bells and whistles my wife wanted.

Great and friendly service! Super efficient too!

I had went to get the oil change and the tires rotated on my 2018 Malibu. While they were working on it they found out there was a recall on it and fixed that too. That was very much appreciated. Thank You

Very pleased with this dealership and the service is outstanding!

Perfectly satisfied very friendly

Great service

Blake (moral booster) is AMAZING!!! HE made my trip to marion chevy well worth it!!! Im saying, it doesnt get better then him, anywhere. He is awesome!!

Trevor did a great job. He is by far one of the best well-mannered salesperson I have encountered in a long time with a great personality. He even came in on his day off to accommodate to my schedule. It seemed to me that the entire staff as well had positive attitudes. Trevor went out of his way to make sure I didnt have to spend my whole day trading trucks. Thank you Marion Chevrolet for making my visit to your dealership pleasant and worry free. THANK YOU TREVOR

Always great service! Ryan always is friendly and make sure the experience is worthy of 5 stars! Keep up the great work!

Flawless & smooth process, Nich was great

Got a great lil car... Thank you Kirk for all your help. Great experience.

Quick, courteous service. Highly recomment.

Fast friendly service

My friend and I were traveling to Montgomery Alabama when her check engine light came on. Autozone sent us here they were able to get it fixed. The staff was great.

We are from Indiana. This has weighed heavily on my mind for quite a while, and perhaps this review will serve to relieve some of the anger and frustration I harbor with Marion Chevrolet of Marion, IL. Earlier this year, our 2003 Chevy Suburban broke down on I-57 north of Marion and was towed to Marion Chevrolet for repair of what turned out to be a broken wire in the acceleration system. The very first word I received was that the truck needed a new battery before they could proceed with diagnosis and repair. The dealer battery cost was an outrageous $147. The trucks battery had been replaced approximately three years prior, and in my opinion didnt need to be replaced, but the dealer insistently would not proceed with this out-of-state repair until a new battery was installed. My son, who happened to work at a local car parts store, called Marion Chevrolet to say he could provide the very same Delco battery for $80 and would deliver it. Marion Chevy service department were highly offended and accused our very docile and placid son of belligerent behavior over the phone, but offered to accept the battery for a large service charge to remove their battery they had already installed. In the end, total price including towing for a broken wire was nearly $1000.In our opinion, Marion Chevrolet sadly but not unexpectedly perpetuated the stereotypical dealer crook image. They put on veiled customer service but took high advantage of an out-of-state customer in pursuit of corporate gain. We will never again darken the doors of this greedy company. And sadly, Marion Chevrolet has further soured our attitude of having our cars serviced at any dealer ever again.

Today I took my wife shopping for a new car and we had the best experinace with Mr Edward Bowen who help my wife to find an awesome car. I would like to say thank you for you time and support.

Love my 2016 Malibu

This is the second car I have purchased from Marion Chevy and I wont go anywhere else now. Hugo our salesman went above and beyond to make sure I got the car I wanted at the payment I wanted!