I called yesterday to schedule an appointment to get a quote. I made arrangements for an appointment today.I just received a call from a Scott whom was extremely rude and not customer friendly wanted to see if we cod move time up. I advised we were having 2 other estimates done and he shunned me and told me he was not interested in chasing around individuals wasting his time and if after speaking to the other companies and I was still interested call him.As a customer if you felt u had the best product dont be Intimated by comparison. Sad is I was leaning between them and another but the refusal and canceling of my appointment and the lack of customer service and think we will chase you down to spend our money. It is a NO for me.You closed the garage door on this deal..

Yesterday our garage door spring broke and we were stranded in our home. We had used Mdden Door in the past so I called and was told the earliest they could come out was next week. There was definitely a not our problem vibe. I then called a competitor and by 9:30pm our door was fixed. Needless to say I will never use Madden again!!

Kris arrived promptly and very efficiently replaced our very old garage door and motor. The garage was cleaner when he left than when he arrived. He walked us through the installation and alerted us what to keep an eye out for in the future. He quoted us a great price and delivered great service.

The torsion spring on our garage door broke early in the morning. I was able to get someone from Madden Garage Door Repair Inc to come out within 30 minutes and replace both tension springs. The guys that did it were friendly and efficient. The price was decent too! I will definitely use their service and recommend it to friends and family!

Eric was very helpful inspecting our garage door and installing a new spring for us. He explained potential upcoming costs we would need for future repairs to other aspects of our door so that we can prepare for them but advised us they were not necessary at this time. Very polite, professional and patient with questions.

Great service fair prices knowledgeable installers highly recommend Madden Doors.

First, Keven came out and walked me through the estimate process. He listened to what I wanted and suggested top windows that werent common to every other home in the area.We received a fair price on an insulated 15-foot door, installed. Keven stated that they had a good team of installers and gave me some history of the company that reassured me to go with them.Rob was the installer for our door. I was surprised the only one installer came out, because they were to remove our old heavy wooden door, and install the new 15-foot wide door. Seemed to me that it would be at least a two person job.Well, he was able to back his truck, with rack, under the door, safely release all bolts, and drop the door onto the truck rack. Then he safely spun it around to be straight on the rack, and immediately strapped it down.Then he methodically and safely went about installing our new door. He cleaned debris and cleared his work area with every step of the process. I was very impress with the way he work. I have 30-years building trades experience, and appreciate real professionals in perspective trades.The door looks good, works great, and the entire experince feels good. No stress, good communication. We feel very satisfied.I fully endorse and recommend these guys!

We received personal attention; found the perfect garage door to fit our specific needs and budget. Once the installers arrived, the door was in place and useable within just hours. We are loving our door.

In short, I clipped the top of my garage door while backing out one morning. In a panic to secure the garage, I pretty much destroyed it. The door was old and cheap with no insulation and had a bad crack at the bottom. It was only a matter of time before it would need to be replaced, I just sped the process up a bit.So I called Madden around 2pm knowing full well there wasnt a chance in hell someone would be available to secure the door and my garage this late in the day. I think the person who answered the phone could hear the stress in my voice.To my surprise one of their techs was in Clayton on a new install and would come over as soon as they finished the job.Rob showed up about an hour or so later and we had a good chuckle over the number I had done on the door and he assured me that he had seen worse. Rob went to work and had the old door secure and had measurements for the new one in about 15 minutes. We talked about options and he called the office for a price quote and I had a new door on order in less than an hour. Mary at the office called a bit later and told me the door would be here in less than a week and they would be able to install it the same day.On install day Rob, whom I requested to do the work, showed up on time and had the new door up in about 4 hours. I mention Rob again for special kudos because he listened to my needs for more height clearance for my tall truck and delivered on them! By reworking the garage door opener, springs and mounting points for tracks he achieved over two and 1/2 inches of additional clearance for my vehicle.From start to finish Madden Door, their efficient and friendly front office and my terrific technician, made the process of buying and installing a new door a very easy, friendly and hassle free proposition!Highly recommended!

These guys have excellent customer service. They know how to treat a customer they very understanding and very patient with helping you find the best option for you. I appreciate them coming out and doing such great work as thats my price they said you guys are the best.

Madden Door and Sons is a company that focuses on perfection and professionalism. 3 yrs ago, I ordered for a garage door and they came before making a quote for the same. Took the measurements to be sure of the type and size of door they will bring and they brought in the exact size of the door and then made their quotation. It’s a good service provider and I highly recommend them.

I recently had a garage door emergency, I called Madden Door & Sons and they had someone come out and service my door. Jeff came to help me and he was fantastic! Quality service and a fantastic customer service experience. Highly recommend this company!

These guys are fantastic! I had to disengage my garage door to get my car out due to a power outage at our home. When I tried to reconnect it, I had some trouble. I called Madden and the guy talked me through it; very patiently I might add. Through his help we were able to determine what Id done that had caused it to not reconnect, fixed the problem and my garage door lift worked again like a charm. Excellent customer service!

Great showroom and helpful staff. Willing to work with you on the design and other aspects of your garage door.

Proof that good help is hard to find

Rude way to answer the phone for a potential customer with were a garage door company, are you aware!? Did that go over your head!? Not the best way to do business.

Great

Wow..