Tom, in Technical Support, was very kind and helpful. I have an old Balmar HS-10 Marine / RV Water Heater that is no longer beginning made. In fact, I found an 1996 Cruising Magazine with an advertisement of the water heater. Tom poked around his office, found an old binder that had information, limited perhaps, but more than I had which is nothing. Tom scanned and emailed the information they have. This is more than customer service. This was pure kindness. Thank you.

Place is very clean, the people in the office was very helpful, the Mexican in the shop really answered all my questions and told me how to repair my boat, great bunch of people