Recently under new ownership. The store is more organized. Better footprint layout, making products easier to find. Better selection of items than previous.Its been open a month and every item is stocked. Management and staff well trained.

I’ve been going to this local hardware store for almost 20 yrs. As I read these later reviews, I’m in agreement that this store has degraded. Their prices have always been much higher than other sources. The convenience of immediate, neighborhood purchase usually justified the expense. Their service and attitude have always been 2nd rate…I agree with many of the reviews here. What I saw today, though, just pushed me off the fence. The very loud older guy behind the register was on a full blown political rant that you couldn’t avoid hearing. Everything from how great Canada is, to espousing the great benefits of Socialism, to how he would like to take some conservative Congressmen “out back and shout ‘em”. I’m not in a hardware store to listen to employee political opinions, especially violent ones. I can find everything I need from online and just a little bit further down the road. We are done.

I had no idea its locally family owned. I had the pleasure of being served by the owner who went out of her way to get me the right paint for my job. She wouldnt sell me something she didnt believe in and have experience with. I will definitely be back now, no more Home Depot for me.

As soon as you walk in the store, there is a friendly, knowledgeable employee there to assist you with whatever you need. You dont have to be an expert. Just explain in your own terms and they will find a solution for your problem. They also offer a Veterans discount and are proud to do so.

Very clean, very organized. Staff was eager to assist in every way, and very knowledgeable of their products. Those not assisting customers were taking care to clean the store and tend to the potted plants. A large variety to choose from, for all repair and building needs. Great for domestic, agricultural, and automotive projects.

Great service and selection at this Ace Hardware formerly True Value.

I came in shortly before close yesterday with car troubles, my exhaust pipe was falling. The staff was very kind and understanding. Helped me get what I needed to hold it up and even gave me a hand with fastening it back up till I could get to a mechanic. These guys are the best. Highly recommend.

Needed something at hardware store today. Had 2 option True Value or another each 4 miles away in opposite directions. Got to this True Value and found a sign on window saying CLOSED??? This isnt right and this is why I will now just try to avoid this location and/or shop on line as much as I can. Sign on window also stated Closed Wednesday this isnt normal for a hardware store. Contractors need something to finish a job! This was a major inconvenience. Will not go there again!

I dont go to this store very often, but the staff are very helpful knowing what a customer needs. It is a customers job to go out and select the right vendor to get them out of a bind and these guys do very well whenever I need them. The location may make it tough to find, but believe me when I say this: Top notch customer service and great products are what make this store #1 in my book. Will definitely keep going back.

Employees are useless there. Don’t know where anything is. Do not offer to help even when it’s obvious you are looking for it. Shows me an item on the top shelf where you can’t reach, and then walks away.

Very inconsistent hours. Closed at random times/days. Owner is a deplorable person who when there yells and screams at staff and customers. Store is dirty, cramped, and overpriced. It’s a five and dime store because they certainly nickel and dime you here.Go to Botello’s, or anywhere else before this dump.

This is a company that goes the extra mile. Everything from helping carry your items to your vehicle, special ordering an item if its not carried in store, management personally delivering large items that were purchased in store- at no cost, the list goes on. The centralized location in the Deer Crossing Plaza is great, but I would definitely drive out of my way for this kind of service.

Great customer service. This place is a real true value. Best hardware store in the area.

Yesterday I visited this store looking to pick up a hose adaptor for my childs inflatable pool. When I walked in the store was fairly quiet and there was a staff member at the cash register. Since I couldnt figure out the right adaptor, I asked that staff member if he could help me out. I attempted to show him a picture, but before I could say anything more he said If we have what you need it is going to be right there! as he pointed to the same spot I had been standing at for 5 minutes trying to figure it out.After that I was personally annoyed, but kept looking until I overheard him speaking with other customers. He was rude, short, and made it clear that being helpful wasnt in his deck of cards. At that point I decided to leave and go to Botellos. What is frustrating is that as a resident I would like to shop within my town. I usually go to True Value, even though it is a chain, just because it is conveniently located. I will take the extra time and to go Botellos from now on.

All I needed was generator oil in the middle of a massive storm with major power outage.. I had no cash on me only my debit card. The cashier told me there was a $5 limit on Credit cards, I explained I had a debit card not a credit card he said it doesnt matter. I was just short of the $5 Limit that I didnt even know about. NOT RIGHT!

The store is stocked very well. You can always find someone to help you even for the most mundane things. I would rate this true value a 4 and a half out of five.

Like an old time store !! No rushing, no in your face, love the laid back warm welcome !! Friendly staff and great help finding whatever you need.

Employees were very friendly and helpful, they went above and beyond to accommodate me. I will definitely be returning to this store specifically for anything hardware store related because of how impressed I was with the customer service.

Store is an absolute mess. Employees are not knowledgeable about basic customer needs. Leadership is poor and inconsistent. Hours are inconsistent. Avoid and go to Botellos or Aubochon

Great staff and even better selection. First place I go for quick odds and ends when in Mashpee

Owner is rude. Has no idea how to run a business or keep track of bookkeeping. I won’t be surprised when the business goes under. It’s called karma

Thank you Mike for helping me with the correct options for my lighting project- kind, patient and knowledgable!

Great location. Never to busy and the employes were more than helpful. Was even able to joke around like old friends.

Horrible management. Manager is screaming over the phone to her associates so loud that you can hear her. Brought my mower in to get serviced. Two weeks later checked on it because had not heard anything back. It never actually went out. When they did send it out came back like nothing was done not worth $100. Attitudes of employees is horrible.

Staff were knowledgeable, respectful and honest. Store offers a good selection, convenient location, and excellent pricing. Highly recommended.

Prices are extremely high and service was less than helpful

The manager went out of his way to help me with something that he really didnt have to. Exceptional ! Very friendly and helpful.

The employees are nice and they never keep me waiting and Im always impressed with the store selection

Found everything i needed and more. The employees where very helpful and respectful.

Update ur friggen schedule .. people’s time is just as valuable as YOURS.. you owe me $245 my hourly rate thanks.

Fantastic location with helpful and attentive staff.

Very customer friendly store everyone very eager to help

This community treasure had saved us thousands of dollars as they provide us with tools, equipment, and instructions to fix or create anything. Not a huge store but they have everything

Very helpful and attentive staff.

The worst store I ever been to. Very slow and do not even know item prices. They are asking customers for the price. Will never step a foot in this place.

Take the sign off the building and throw it away!!!!!

A good little hardware store

Useless employees