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Dollar General
232 N Main St, Massena, NY 13662, United States
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Dollar General
Comments
C
Review №1

Twice now I have been to this location to shop and had an issue with customer service. Once was just waiting to get checked out during stocking. Was ignored at checkout for 20 minutes. Eventually I yelled for some help and got checked out. The second time I had already completed my purchase and waiting for change. The cashier said to the manager that she needed ones. The manager came over pulled out 200$ in ones and started to count the pile. I said excuse me I’m kind of in a hurry could I please have the three ones I’m due so I can leave. She ignored me continued counting the whole stack then looked up at me with a nasty look on her face and said what rudely. I replied never mind if you didn’t hear me, it doesn’t matter. Could I have my ones so I can leave. She replied. Patience is a virtue. Again rudely and handed the cashier the ones. Then headed out front for a cigarette. The cashier finally was able to get me my three ones and I left saying to her in a hurry, patience has nothing to do with it. The dump where I’m trying to make it to closes the same time ether way. So folks here is the kickers. The manager saying what and then saying patience is a virtue....Let’s trans late....Let’s see if I can get him to repeat him self. That didn’t work. Let’s tell him I heard him the whole time and just acted like I didn’t....Wow that’s not someone who should be a manager. This is how I think it should have gone down. The manager should have handed the cashier the three ones first thing that way the customer is happy and out the door. Should have been obvious. I mean the customer isn’t getting paid to stand around and wait for you to count. You are. One other obvious thing. You should treat the customer properly. Your Dollar General. I can literally buy everything in your store somewhere else. If customer’s leave feeling mistreated. They will go elsewhere. Then that location won’t make money. Then they will have to shut down.The only two real things Dollar General had going for it was being a shorter drive and quicker shopping. Apparently not there. But hey don’t take my word for it. I invite you to go and have a bad experience for yourself.

To
Review №2

Sodas for sale mixed in w others NOT for sale...confusing and time consuming to exchange. Didnt seem to care when i told cashier how things were mixed together.

Ta
Review №3

This place is amazing! Excellent customer service.your noticed upon entering your approached and asked did you find what your looking for. Then its a thank you for your purchase the manager is very helpful. Thank you dollar General!

Do
Review №4

It was a good experience other than the checkout line was long as hell

Tr
Review №5

GREAT STORE FOR US NNY FOLKS ONE CLOSE BY EA TOWN N HAS VERY AFFORDABLE GOODS

St
Review №6

Very positive experience. Staff is extremely helpful. I always find what I need and usually something extra. They are very Covid precaution responsible.

Jo
Review №7

Places always good great staff great prices clean fast service

Ke
Review №8

Great place to find amazing deals. They also have an app that you can get on your phone. This app will get you more savings. A+++ I love Dollar General because you never know what you are going to find. Its a hidden gem. 😊😉

Pa
Review №9

Unfortunately I was not impressed by the maintenance and cleanliness of this place. No one has bothered to sweep and remove the magnitude of trash and cigarette butts in front of the store! It was worse than a dump site! And the floors needed a good scrubbing! The sunglasses for sale were covered in a months worth of dust! Im surprised the Health Department hasnt closed it!!

st
Review №10

Good store, helpful staff.

Mi
Review №11

Clean, and well maintained.

Co
Review №12

Good selection of products for a bargain. They continue to provide larger scale things Id normally go to a chain store like Walmart or Price Chopper for and now I dont have to. Convenient, clean, reliable, and friendly.

Ke
Review №13

Such wonderful staff

An
Review №14

This place was a wreck for the longest time. But the new manager has this place in tip top shape. Excellent service as well!

Ma
Review №15

Great place for all my needs

Er
Review №16

Great store. Has many things I need every day.

An
Review №17

There is more and more things in this store. I am surprised at a lot of the items that I need in this store. Pleasantly surprised.

Iv
Review №18

Better than most Dollar Generals. Employees are very nice & very helpful.

Br
Review №19

Clean and organized. Could use a refresh, but thats a corporate thing. People who work here are friendly and knowledgeable about their store. I enjoy going here.

Sa
Review №20

Always little things! Workers are nice!

Ch
Review №21

Small town great finds

Ot
Review №22

Good staff, recent remodeling, good prices, and a large amount of stuff to purchase!

Pa
Review №23

Everyone is very helpful and personable. Love shopping there!

Ch
Review №24

Great store to stop in and get all the household items u basically need. Very polite staff too

ta
Review №25

My favorite store everything is easy to find great products,friendly,fast check= outs .the best place to get bargains.

An
Review №26

Good prices,pretty clean, some friendly employees📍

Am
Review №27

Ever since the remodeling, still not familiar

la
Review №28

Employees were friendly, store was nice and bright and clean. Would definitely shop there again

Jo
Review №29

Great selection and price, much more convenient than stopped at a big store.

Ma
Review №30

The store is very nice and clean..glad theres one on my street..

Wh
Review №31

Erin was working very hard putting inventory away when I walked In. I have never seen anybody put inventory away quite like that she would make a great addition to any of my stores. People need to be more appreciated of of the workers they have because I could tell she’s underappreciated and she goes far beyond what other people would ever do.

Ma
Review №32

Very convenient store with a lot to offer.

Te
Review №33

Otis ok

Di
Review №34

Store had what I was looking for. Kinda just nothing wrong

T
Review №35

Fast, friendly service.....nice people working there

Pe
Review №36

This is a small chain store but they carry a little bit of everything. I have found some great deals here

Ro
Review №37

Lot better and quicker then Walmart in and out.

Ti
Review №38

My service was fast and everything was easy to find.

CA
Review №39

The Dollar General is a good place to shop cause certain things are cheaper then other stores.

Ka
Review №40

Great place very friendly Associates but they need to remodel or get a new store!!

Ja
Review №41

I like shopping here because the prices are very good and I never wait in line long.

Do
Review №42

I love this store, grew up around the corner. Nice staff and always good to get stuff quickly.

Ni
Review №43

So much to look at for reasonable price,love this place

Sh
Review №44

I love this dollar General location!!!! Always friendly and efficient!!! I could spend hours in that store!!!!

Ev
Review №45

Love DG always shop there!

Jo
Review №46

In a world where most things are cheaply made, yet are sold as quality items, I have never been disappointed here, its only a dollar !!! Most of the items they have sell regularly at other stores for 3 - 5 dollars, you really cant go wrong.

mo
Review №47

The stocks and variety of products are good

To
Review №48

Nice remodeling job, and LOTS of new products..

Co
Review №49

Employees are so friendly and always willing to help!

Sh
Review №50

Love this place

MA
Review №51

Always have excellent selection of seasonal items

Ty
Review №52

Good prices

An
Review №53

Various different items available

Me
Review №54

Nice clothing selection and friendly service

Ni
Review №55

Store smells and dirty

Se
Review №56

Fixed it up only complaint is theres usually 1 register person

Ll
Review №57

Employees very helpful.

Jo
Review №58

Quality products at cheap price

Ro
Review №59

Better than Walmart

Je
Review №60

Not clean

Ro
Review №61

Prices aint bad at all

Sp
Review №62

Love the prices ...

Sh
Review №63

Friendly service

Mi
Review №64

Excellent!

Je
Review №65

I love it

Ro
Review №66

70% off sale!

Al
Review №67

Friendly service

Ch
Review №68

Cheap things!

De
Review №69

Needs a new parking lot.

Cr
Review №70

Friendly folks

Ch
Review №71

Nice store

Ca
Review №72

Good

Ma
Review №73

Its great

Em
Review №74

Cool and cheap

Wa
Review №75

Kinds messy inside

Pa
Review №76

Good

Mi
Review №77

Cheep

Pa
Review №78

Like the clearance

J
Review №79

I can find you a dollar general a montréal so much on stock because you stock is not good. Dollar general and better than dollarama! Thank you and good day!

Information
42 Photos
79 Comments
4.3 Rating
  • Address:232 N Main St, Massena, NY 13662, United States
  • Site:https://dollargeneral.com/
  • Phone:+1 518-980-0155
Categories
  • Beauty supply store
  • Dollar store
  • Discount store
  • Grocery store
  • Party store
  • Pet supply store
Working hours
  • Monday:8AM–9PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–9PM
  • Saturday:8AM–9PM
  • Sunday:8AM–9PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Planning
  • Quick visit:Yes
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