Service was excellent! I had the honor of being serviced by Niko who performed a wonderful job on replacing a new tire sensor and a synthetic oil change. Both Tim and Dan were great with communicating the status of my vehicle and even let me in to pay and retrieved my vehicle after they closed. I would highly recommend this location to anyone!

5 stars for Cliff. Really great guy and genuinely out for the customer. A real pleasure and breath of fresh air. I was a little disappointed, after spending money on a great new set of tires to find my spare just thrown in the back of my jeep and not stowed/put away. Would’ve taken 3/4 minutes and been a touch of class. 3 stars for long wait and 2 stars for economy/basic service.

Always great-though was surprised at their no more retail..just service. I was there for service which I scheduled online last eve for early today and was taken care of quickly and with kindness. Thanks Boys :D

I bring my car to this Pepboys often, and I have always been very satisfied with the service, Anthony is the best mechanic I have ever worked with!

I had recently taken my car to the dealership for a recall notice check. Before even pulling my car out of the check-in bay, my car was on the status board where they list recommended services - an alignment was recommended before they even looked at it so I left the dealer and had nothing done.I instead scheduled an appointment with Pep Boys. I am so glad I did! I dropped off my car and several hours later received a call. They were a bit confused because I had plenty of brake pad left. It was out of alignment however so they proceeded with the rest of the work. How amazing to be told I did not need something that the dealerships said I did! They have earned my business and my trust.

Getting tires on your vehicle is never something domeone looks forward to. But I will say, it was an overall pleasant experience. I met J. Alexander at the counter, he was light and funny, yet professional. About an hour into my wait, he came out to show me I ordered the wrong tire. Are you kidding me?! He was super calm and just said to give him a few minutes to see what he could do. He came back saying they had my tire in the brand I wanted at the warehouse and he could get someone to deliver them in about 35 mins. I was impressed. Overall, great experience and I would totally recommend.

I went here the other day and got my bulbs in my front headlight and back breaklight fixed because the bulbs were burned out and I had excellent service they guy that did was awesome and very helpful I would recommend anyone going to this place they are awesome

Arrived at 10a for Brake Service and was out by 11:30a... Great Service and Professional Staff...

This Pep Boys location has horrible customer service.. Nikolas is a horrible employee. I scheduled an appointment online for an oil change they did not honor the appointment and told me I had to reschedule for another day which was not possible because I was going out of town that same evening. Nikolas showed zero empathy to the situation and did nothing to rectify the situation. DO NOT GO TO THIS PEP BOYS LOCATION

Leaving the Matthews Pep Boys, I felt very strongly I need to take a shower. This place and the people who run it are SLIMY. dishonest. exploitative. unscrupulous thievesThe first time I went here a basic checkup turned into two thousand dollars in repairs and the second time the first thing I notice about my car when I went to pick it up after a four and a half hour wait FOR A TIRE CHANGE was a dent in my side door. I ask the large white man behind the counter what happened and he shrugged and said it could have happened anywhere and just happened to get dented while at his shop. Two stars for humor(?)

Everyone at this location was EXTREMELY unprofessional and rude. Especially the guys at the Hertz desk. I tried asking them a question. First they ignored me and then the one guy stood up and started towering over me and yelling and smirking the whole time like he was getting off on it. I asked to speak to the supervisor and he said he was the supervisor. What a nightmare

Great deals on tires. Service was excellent!

Needed a new battery, they got me in and out quickly. Very courteous despite being short-staffed at the front desk.

Had a 5pm appointment for a alignment and tire rotation and the manager NICO said i didnt have one and used every excuse to get rid of me very poor customer service at the matthews independence blvd location

Under New ownership. the service rep was friendly and stuck to what I asked for in service. He asked about other items that should be serviced but did not push it. I had an appointment which he made sure they got the car in right away and finished within an hour unlike some other places nearby. I will be back.

Great if you need to buy parts, the people at the front desk are nice but if you going to get your car worked on, you’re better off going to a different auto shop and having them install the parts. The guys in the shop do not know what they’re doing and WILL mess your car up. They can turn a 6 hour job into a week long job, And still won’t fix your car right, then expect you to pay ridiculous prices for the inconvenience. Don’t even get me started on communication.

Do NOT use for Maintenance or Repairs - Pep Boys - Matthews NCIf I could give no stars, I would.I asked for an Oil and Filter Change, 1 Year Alignment (I had new tires put on 3 Days before - not at Pep Boys), and to check the Brake Fluid and Brake System (because another Company had advised that I needed to change my Brake Fluid). The Gentleman that checked in my vehicle, either didnt pay attention to what I asked for or didnt understand, due to a language barrier. Either way, I didnt receive the service that I requested. I had also told him that I had created a profile on their website since I was looking to make Pep Boys my new go to for Service/Repairs moving forward. He told me that I must not have saved it. While waiting, I ordered a Cable Puller and received a phone call and Email to let me know that my Order was available for pickup. So, my profile was definitely in the system, he just wasnt able to find it (not a big deal but continues to show the ineptitude, carelessness, or lack of training of the Staff at this location).Upon retrieval of my vehicle, a different gentleman rang me up. I asked about the 1 Year Alignment and was told, You can just get it next time....Well, I wanted it THIS time, since I just installed new tires. I asked about the Brake System Check, he looked confused and flipped around on the receipt he was about to hand me and said, You dont need Brakes. After looking at my Receipt, it says, Jeep Dealership told the customer he needed Brakes. That is not what I said at all. I mean, its great if I dont need Brakes or to change out the fluid but if he didnt know what I was talking about, how could the Mechanic that worked on my vehicle? Then, on the drive home (1 Hour), I noticed that my steering wheel is now slightly crooked and the vehicle feels loose especially the middle of S Curves and moderate brake use is causing a pull to the left with anti-lock brake shimmy.I have now contacted their Corporate Office, filed a Complaint, spoke with a Customer Service Rep who said that the Manager of the Matthews, NC location would be contacting me within 24 hours.......that was days ago.....My vehicle was in better condition before it was serviced at this location and now I am concerned if ANY of the services were even done correctly.At this point, I will NEVER use Pep Boys again and will advise all of my Co-Workers, Friends, and Family of my experience (I’m so mad, I am telling strangers right now…).UPDATE - Case Number (764237)After providing Corporate with proof that the service was done incorrectly and asking for a refund, no response...

They usually have what I need. I dont come here often but when I do Im taken care of. Good experiences here

We have used this location several times. The first time we tried to walk in and get tire service for a vehicle we were told we needed an appointment. So we scheduled one, still waited longer than we felt we should have with an appointment, but figured it was a bad day this was a few years ago). Since then we have used them a few more times and every time has been the same, make an appointment, and they are way behind. Yesterday we had an 1130 am appointment, to repair a tire, not a big job. As I was checking in, I inquired about how long I might expect. The appointment, when scheduled online, said approximately 60 minutes. I was told they were way behind. Shocker. I asked, so maybe 2 hours? The gentleman behind the counter shrugged and said, at least. I was able to get a ride home, receiving a call 5 hours later that the car was ready. We will never go back, appointments mean nothing here. If you want to sit around in their waiting room all day, the services weve received are fine, but dont expect to get in and out just because you have an appointment.

Made an appointment online just to drive there and for them to tell me that they couldnt handle my appointment and to come back another time/reschedule. What is the absolute point of the appointment then??I wont be back.

Although very shorthanded, the manager accomadated service for my Uber rental. Very professional, and courteous.

Very helpful automotive mechanic managers there and they open 7 days a week for your car needs

I give this pep boys store this 1 star. Apparently making an appointment online means nothing. I made an appointment at 5:30 and they said they don’t take appointments that late. If the store can’t attend people around that time why is it an option on the website.

I worked for the company and called the store for assistance and to speak with a manager. The guy who answered the phone was very rude and disrespectful I wouldn’t trust a pair of shoes with this company.

Really just asking y’all to update hours of operation on google. Limped here and y’all were closed by 7 when google says 8. Walked next door to advance they don’t take cards right now. Sorry for the initial 1-star rating. I was just frustrated. I like pepboys, so just please be open for the hours which are posted.

Stacey at customer service was really good. I was able to get quick service and a good deal on tires. Great experience!

Worked the car well! Now we can make it back to Florida with AC

Very helpful. Very clean location. Friendly service

Can’t cover appointments. I’ve scheduled multiple appointments at this Pep Boys. They for four months have not been able to cover appointments made for work even far in advance of work done. You can leave your vehicle over here for days they can’t change oil or a tire. Customer service and management here is unacceptable. If you want a hour long job done go somewhere else. These guys can’t handle the workload and make zero attempt to hire more guys to staff the customers needs.If you read below reviews of these guys charging for oil changes not done this has also happened to me. This is not acceptable!

I made a reservation a week in advance. I show up and the manager Nick very rudely informs me I dont have a reservation and they are all booked up for the day and suggests I come back. I will not be going back.

Cliff, Dave, Bob and the rest of the team in the service department are top notch!

The only place i can find Restore fuel treatment. plus good cheap parts

Booked an appointment online. Got to the location and was told they had multiple cars in front of me and that it would take significantly longer than what the appointment scheduler online indicated. No apology from anyone at the facility and they acted like they didnt really care.

Manager and Salesman did a great job! They have some of the Best Technicians Ive ever seen....

I am new to Charlotte. George kindly took the time to talk me thru my car situation, patiently answered my questions, and reviewed my options. Great customer service!

Excellent customer service by Stacy. He dropped what he was doing to help me choose new seat covers. He was personable, knowledgeable and professional. He really seemed to care that i got the information i needed and even took the seat covers to see if they fitted my Lexus. He went the extra mile. Its been a while since Ive had that good a level of customer service. Dr Jacqueline Marshall. Charlotte.

The people in the store are so rude I can’t believe it. This must be a terrible place to work because the employees working there definitely are not happy and taking it out on customers. Looking at the other reviews seems like I’m not the only one that gave this place a bad review do yourself a favor and go somewhere else I would not visit this Pep Boys.

I have ordered  yesterday 4 tires for my car. I received  appointment confirmation for 9.30 today. But when i was in Matthews, NC (Store #0150) at this time  they told me that they have only 3 tires and offered me to wait several hours or come back at 2pm.Didnt even apologize. Cashier told me that he is a manager and so I may speak only with him.I asked about printed appointment confirmation at 2 pm and waited long time for it. But no one received it.Didnt even apologize again.So I decided to cancel my orderVERY BAD CUSTOMER SERVICE!!!I do not recommend it

Excellent customer service. The manager, Nikolas was very attentive to my needs and service was provided in a timely manner. I’ll definitely be visiting this store location soon.

Not a new customer as I’ve been going to this Pep Boys for some years now for oil change and trivial maintenance with no problem. However I brought in a family car for new front tires and alignment. After getting the car back I noticed squeaking noise that became much worse after taking the car to the shop and getting the alignment . The car was taken back the next day and they recommended getting new struts alongside changing the brakes and couple of other things-which we agreed to get the service. Within two days we spent $1800 only for the car to still have alignment issues. The car was brought for the THIRD time only for them to take a look at the alignment. The manager, Nicolas calls to inform me that they can’t due the alignment unless I pay another $880-1,000 for a new diagnoses that was NOT mentioned in the first two trips. When asked why this wasn’t mentioned previously the manager couldn’t provide a decent answer aside from reiterating the need for the new service. Overall extremely disappointed in their shady and nonchalant handling of business with a ulterior motive of bulking people of money. If you’re looking for car maintenance aside from oil changes, please do your self a favor and go to a honest garage or a car dealer and avoid these scammers. It truly pains me to write bad reviews but I feel obligated to warn other readers from being ripped off. Fare well, I hope you guys enjoyed the last bits of my money.

Ask for Dave to work on your vehicle. Hes awesome

They charged us for an oil change when none was done! We noticed the oil change light was still on in the van and they were adamant that it just needed to be reset. We brought it into them to find out they actually never did it and they even tried to COVER it up. They started doing the oil change before even telling me it was never done. They didn’t even offer to give me a portion of my money back. I asked for a full refund for the oil change since they had the van for 2.5 days. They gave me a full refund and completed the oil change but the fact they tried to hide it and didn’t offer to make it right by me is WRONG and unprofessional!

I dont hold it against the folks who rang me up, the customer service was fine, but I went in for a routine oil change and spent 2.5 hours waiting for my car. It didnt appear to be a particularly busy day, there were maybe one or two other people waiting at the same time as me at any given time. There was no indication that the service would take any longer than usual; if I had known that it would take longer than a usual 30-60 minutes, I would have planned to leave and go take care of something else in the meantime. This isnt the first time its taken a particularly long time, I come here often to get my oil changed, I make an appointment ahead of time, and it almost always takes over an hour and a half (usually closer to two), no matter how many or few people are there.

Went to this location to get a flat tire repaired and was told that my road hazard warranty does not apply at their location. The service person was rude and very unprofessional. They really deserve a half star not a full star.

Went in to buy a set of tires, was told the tires were in stock, but could not be installed today. That was fine, I asked to make an appointment for the next day, was told they were booked. Again that was fine, I asked about having them installed in 2 to 3 days and I would purchase the tires now so I would get the promotional price. I was told that nothing could be done for an appointment or letting me purchase the tires.I ended up leaving and going down the street to Discount Tire. Had new tires installed and was back on the road in 45 minutes.Stay away from this place as they seem to not want to make money.

Well done Carlos and Keith.Keep up doing the fine job you are doing.David Snell gives you both the thumbs up award and the 5 star award for caring about me today.This message is being approved by David Snell who is the owner of Executive Restoration.

Horrible customer service. Booked online appointment for 2 pm. Completed online paperwork to speed up the process per their sites instructions. Arrived at location and was told by service advisors that the online appointment system was not real world. They offered to work in my Headlight installation (20 minute repair) in 2 to 3 hours provided I could leave the car. Since the whole purpose of booking an appointment was avoiding a 2 to 3 hour wait, I took my keys and left. Deceptive practices. I would not consider then for any future work I needed

Great service and Dave the master mechanic is the best!!! If you have an old car, well he can repair it with ease

I went to pep boys in Matthews to look for a coolant connector that broke in my truck, i was in a hurry due to my truck was stuck in the middle of a construction site. I went in and the service provided by Sidney and Amanda was 5-star! Sidney explain to me how to disconnect the coolant connecter and helped me find all the tools i needed and Amanda was great at the counter! Ill make sure to go back in the future!!!Great job guys!

I arrived around 10-10:30, my advisor was Christopher on paper but I kept speaking with Cliff. When I got there I told them I needed an oil change and an inspection bc I was hearing a weird noise coming from my car, I asked them to test drive my vehicle so that they could hear the noise I was speaking of. They told me they would. I was Lyft back home, arrived home around 11, waited 2.5 hours and no one called so I decided to call. When I called I spoke with Cliff, he told me they’re just finishing up with my vehicle. I asked him was my car test drove?? Did they figure out where the noise was coming from? Bc that was my main issue. I told them there is a loud noise in the rear area. Hard to miss. He answered and said he thinks they test drove it they heard no noise. I told him again I want it to be test drove. I arrived back to Pep Boys at 2pm. I asked Cliff again, was my car test drove.. he said yes. As soon as I got in my car, my seats and my mirrors were in the exact same place. Mind you I am a 5”2 woman, and driving a very small car. If my car was test drove, my mirrors and seat would’ve been unorganized when I got in the car. As soon as I start driving, I hear the loud noise. Like I told them it’s hard to miss. I don’t appreciate the dishonesty, laziness and rash behavior. If a customer asks you to test drive their car, just do it. Just like if a customer prefers a certain brand of tires or a specific type of oil. Treat all customers the same, with respect and attentiveness so that they’ll want to come back. When I first came in Chris was already speaking to me with a lot of sarcasm. Horrible customer service from these 2. No one has time for games and inconveniences. Throughout those 2.5 hours, it should’ve been done.

Absolutely useless. Didnt have my tires, couldnt tell me where to get them, wanted me to call around and have them shipped to them and then couldnt tell me when I could get them installed. Then complained to me he had too much work to do. Unreal...

Ordered a Bosch battery on line. Went in the same day to pick it up and they told me that not only did they not have it, but they dont carry Bosch batteries any more. How can they confirm a purchase for something they dont even carry?

Ask for Dave to repair your car. I trust him with mine. He is the only mechanic I use.

The awaiting time is immense, prices are kind o high but they know what they do (mechanics) I would recommend it but consider other options. Prices are higher than advertised, reason? extra fees.

Very good experience with Nick and Neal both were very nice and helpful. I appreciate the help with my car. I hit a pot hole and its Sunday, my car started shaking and they got me a new tire and showed me the problem then they gave me the best solution on my budget.

Clay was awesome he found the parts we needed.

I was disappointed to find my oil life light wasnt reset and one of my tires were low after being told adjusting tire pressure was a standard service on an oil change. Im not confident that my tires were rotated because of this. I would like to feel that the person caring for my vehicle is actually doing whats supposed to be done. I gave stars for the service writer and that the service was done in a little over an hour unlike my last service (appointment) that took 3 hours and the service writer was the one that ended up changing my oil.

In 35 years of buying tires for my autos, this was one of the most disappointing experiences ever. For more than a decade, Ive been throughly satisfied with my local Discount Tire in regards to quality, service and price. This one time ONLY, I bought into the Cooper black Friday special at Pep Boys Mathews. Never again.Suffice it to say that management, floor sales, customer service, and tire service were either lacking or nonexistent.Buyer beware!

I WANTED TO TELL EVERYONE THAT JUNE WAS THE FIRST ONE WHO GREETED ME AND I WAS LOOKING FOR SOME CUSTOM WIRING AND SHE WALKED ME AROUND AND WE COULD NOT FIND ANYTHING I WANTED OR COULD USE, THEN SHE TOOK ME TO THE MANGER ON DUTY WHOSE NAME WAS LEX ALSO TRIED TO ASSIST ME, AS WE FINALLY BOTH GAVE UP SINCE JUNE HAD CALLED AND COULD NOT FIND ANYTHING AT ANY OTHER STORE, HE SAID I HAVE A IDEA, SO NEEDLESS TO SAY WE WERE AT THE POINT OF DESPERATION AND GIVING UP, HE FOUND WHAT I WAS LOOKING FOR, I CAN NOT TELL YOU HOW WONDERFUL CUSTOMER SERVICE IS AT THIS STORE, THE GENERAL MANGER NEEDS TO ACKNOWLEDGE THAT HE HAS TWO SUPERIOR EMPLOYEES AT HIS STORE AND TAKE THE TIME OUT TO REWARD THEM, I AM NOW A LOYAL CUSTOMER OF PEP BOYS AND WILL NOT GO ANYWHERE ELSE TO BUY ANY PARTS.

Your staff was fairly rude, then the hertz counter guys would not even answer a question, just sat there smugly.

George (manager) and his team are all great! They always have the parts I need or can get them very quickly. Sidney at the speed shop found me some deals on some parts that I needed and goes out of his way to help. Great team with great service!!!

AS ALWAYS PEPBOYS HAS BEEN GREAT TO ME THANKS TO THE SERVICE MANAGER NIKO AND THE SERVICE WRITERS CLIFF AND NEAL FOR BEING GREAT AND OF COURSE I CANT FORGET DAVE FOR WORKING ON MY CAR TODAY IT WAS ALL QUALITY GIVE THAT MAN A RAISE THANKS GUYS

As an auto parts store, theyre great. I wouldnt bring my truck there for service though.

Been dealing with Pep Boys whole sale dept for some time now. Big Lex, the Parts Manager and Jessica his assistant has always given me good prices and been so helpful. They won my business over from other part stores and I only shop there now. Their delivery guys are the best. I love John and Dwight. Highly recommend them if youre a car dealer needing parts fast.

Every time I come to this location Im greeted and treated with respect. Always great service!

Jay (didnt catch his last name) has very helpful and did an excellent job. Please give him my kudos and appreciation. He was able to get what I needed and knew the product. Great and fast customer service. I will be going back again soon.

I was surprised with how honest these guys are. I needed an after market exhaust installed on my car. After looking everything over he told me he didnt feel comfortable using clamps because it wouldnt be secure enough and he recommended I have it welded (which they dont offer). Instead of using clamps anyways and taking my money, he was truthful and told me they wouldnt be able to do it.

Do not take your car there they will mess it up worse. I took my car there yesterday it was cranking with a jump and I had a mechanic tell me it was the alternator that needed to be replaced being the I have insurance I took it to Pep boys on Independence and now they say my engine is locked up but cant explain to me how or why it locked up when it just cranked up yesterday. I will be in contact with corporate.

We were a band on tour passing through Charlotte, in 100° summer Heat with no AC. After talking to several mechanics throughout the Southeast nobody could provide same day service....except for these guys. Rick was personable, answered and listened to all of our questions, AND helped us diagnose and fix our AC in just 2 and a half hours. We got service and a new compressor for 1100, after a 10%coupon, which is a competitive price. Pep Boys was a much appreciated and welcome experience out on the road! Thanks Boys!

Went to this pep boys on independence to see if I could get my vehicle brakes fixed.a few of these employees are a bit on the abrasive side. Although I can not say that they all were. But again they can learn how to be a bit more professional because a lot of bad reviews will steer customers to other auto part stores based on the review, critique and experience of others....do better pep boys.

My youngest sister lives in North Carolina. The rest of our family lives in Pennsylvania. She recently had some major challenges with her Jeep. We were all very worried about her driving a car that was breaking down. We felt very helpless since we live so far away and cannot help her.My sister decided to go to Pep Boys to diagnose her car trouble. I was very happy to hear that the staff at Pep Boys were very compassionate towards my little sister and they made sure her car was fixed. She told me how the Managers Matt Richardson and Tony Menjiyar went out of their way to help her and reassure her that Pep Boys would quickly get her back on the road. I am extremely impressed by the professionalism and caring that Matt, Tony, and their staff showed my sister. Matt and Tony went above and beyond to take care of a new customer. That is the best advertisement for your company.I have never been to Pep Boys but I will make sure I use them in the future. I have never had more confidence and trust in an auto repair garage. Pep Boys deserves 5 stars for exceptional service!!!

I always have a Very Good Experience with PEP BOYS work is done in a timely fashion, they will explain on detail, they have the tech. I recommend these guys to the world.

I called this location they told me they were not busy I drove probably at least 15-20 minutes to get here, I get here then they tell me that they have 3 other cars here getting oil changes and that I would have to reschedule I told them I just called here & somebody told me they were not busy. They took over an hour to do my oil change, And thats only because I went up to the counter and said something and they are not very nice!!!!

I use this Pep Boys for my routine Oil change. From that point they are good. You can reserve an appointment online and get it done. No hassles.But if you are looking at a repair work, may be not. I was there as I had camber wear on my tires and suspected struts, suspension or alignment issues. I went at 1 :15 PM on a Saturday and was told to come back at 3 PM. When I went back at 3 PM, the manager was like he is already behind and he may not be able to accomodate me at 3 PM. But still he put in the service order and I was ready to wait. I waited till 4:05 PM and saw my car was still waiting outside and not even pulled in to the repair station, while I saw 2 repair bays empty.I went back to the service desk and asked for my car back. The manager realized that no one had looked at the request, it was just lying there. He apologized and returned the keys ASAP.But all wait and nothing accomplished.Suggest - Better communication with the customers and within their team. They are good, just need to get their act together.

Always great prices and service

I have visited several Pep Boys locations for car service over the years, and currently, I use the East Independence Blvd., Matthews, NC shop. I always feel as though I am being treated fairly and not being sold a box of goods that I dont need. I rarely ever feel talked down to or condescended, they are polite, and seem to be honestly eager to help. I would feel comfortable sending my parents to both the South Blvd and Independence Blvd locations the Charlotte area.

Katelyn was amazing!! She went above and beyond for me - even when I came back with an issue she politely and calmly handled the situation. In the end it was only a simple button that needed to be pressed. She really is amazing!

Made a 10am appointment to have 4 new tires installed. Was told it would take an hour. My car is still not in the bay. Keep getting lies and excuses. This is the second time I have made an appointment here. The first, it took 1.5 hours to even be seen for just an oil change.Very unprofessional. I used to recommend them. Not anymore.

I always find what I need while at this Pep Boys. If you cant locate an item yourself, make sure you locate an employee that knows the product placement. I drove just over 30 minutes to get to this location because the item needed showed in stock. The cashier had no idea that the automotive item was just stocked in a totally different location than what she knew. Luckily, another associate overheard my conversation while I was headed towards the door. She immediately knew the item, brought me right to it.

I had an 11 am appointment to have four tires installed and was out the door by 12:30 pm. Tires were installed/balanced properly and the manager Neal was great!

Came In at 9 :00 am for a 2 hour alignment, its 3: 45 and still waiting. I had other appointments today that now cannot happen. This is completely uncalled for and should never have happened. Next time i will take my business to AAA.

Process are ok and they have what I need for my car.

Great and friendly staff. Just wish they would upgrade there repair equipment for the 2016 Chrysler 200. Couldn’t service my A/C system and other repairs couldnt be done because they didn’t have the equipment. Still would recommend.

They show you where to find your tire pressure info, simple things like that will get you 5 stars...simple

Very helpful. Bought a battery 35 months ago. Went bad with about 20 days left on the warranty. Replaced, no questions asked. Even swap. This is the only thing I have bought from Pep Boys as they didnt have a store where I stayed prior to moving here however no problems and friendly service.

Beware of this place!! Dont take your cars there!!! Scam scam!! Husband took car there today for them to do diagnostics and then they did inspection. They said they fixed acouple of things and told me husband what needed to be done yet. Now car runs bad and he called them. They told him that they wont pass the car unless they fix over 200 worth of problems. Hmmm is this what Pep Boys is doing to make money?Now he cant get through and they put him on hold for 45 mins. And never came back to the phone. They wont help my husband and we paid over 100 for their services. And they wont tell us whats wrong. We paid for the test we should have the list of whats wrong. Will be getting a hold of corp. Better Business Bureau and my credit card if dont get satisfaction.Dont get your car repaired their!! Warning!!!

Dont come here. Customer service is terrible. They dont acknowledge you and completely ignore you until theyre either done with the previous customer or finished with whatever theyre doing. They take forever and its not even many people in here. They still asked for all my information when I had already input it when I made the appointment. I went up to make sure they were using full synthetic oil for my car. Some ladys card kept getting declined at the counter. Obviously the sh** didnt work. But he kept letting her restart the transaction because she insisted it works. Finally he made her use another card. They love wasting time at this location. Ill be going to another one.

Since the shrinking of the Interior store not much is in stock anymore. The assortment that they used to have as an example of cleaning materials is now down to about a third of what they used to carry. The people there are great they do everything they can to help you. But it doesnt help if they just dont have it in the store

It was taken about 5 hours to change oil and make engine diagnostics. I made appointment at 9-30 AM and received my truck at 3pm.They made me estimate of 1200USD in order to repair engine with 2 mistakes. I came home, reconnect battery and engine light dissapered. I ask to print me their estimate and know i know that they just want charge you for nothing. 1200USD for nothing. 5 hours for oil and engine diagnostics. Usually to make diagnostic in any other shop it takes most 1 hr.HIGHLY not recomend that place.PS. Cashier tried to ask me to pay for another car as 981USD. He even didnt ask me which car is mine and what is my name. Very unprofessional and i dissapointed. It was my first time and last time then i came here.PS2 - I came by appointment at 9-30 ( 11/27/2019) you can check you database.

Worst service. It took them 4 days to change my breaks. Disrupted my entire life for 4 days over a repair that should have taken a few hours tops. I will NEVER take my car to Pep Boys again and I advise anyone thinking of it to spare themselves the stress and go anywhere but here.

My experience was spectacular. The customer service was informative and pleasant. I was given a courtesy ride home while my vehicle was inspected.

They are typically professional and thorough without being pushy.almost always have what I need and give very good advice

Customer Service was OUTSTANDING!!!!! June was the Pep Boy Customer Service Representative and she Greeted me at the door and asked if she could help me and from there it was AMAZING! Thank you June

Really good service. ☆honest mechanics☆

I have just recently moved to the area & stopped by a few different places for an oil change everyone was booked up or said the wait would be all day. I happened to drive by this pep boys and when I walked in they said they would make it happen! They took our car right in gave us a $25 coupon.. gave our girls coloring books crayons & all of us koozies! The general manger was super personable & all of their staff was super nice! I will defiantly come back and I would recommend them to anyone!

Lack of experience and up charge for it

People not wearing masks. Customers and employees alike.

Fantastic service!! Clay in the commercial department was very very helpful and courteous!!

I have had my radiator replaced, my A/C fixed, and my lower intake manifold replaced at this PepBoys location, and I would not have it any other way. I am here from Florida for school, and unfortunately Ive had countless car problems, but the guys here have been more than understanding, and take the best care of me! Gary, Cliff, Joe, Bob and the rest of the guys have kept my car on the road, and kept me safe in the meantime. It is easy to see that they care about their customers, and I am so grateful for everything they have done for me! They know how to make a girl feel like shes at home! Nothing but positive things to say! And without a doubt --- If you have any issues with your car, this is the place to go get it fixed!!!

My 19 year old daughter went here to have her brakes checked. They told her that she needed $220.00 in repairs. I then took the car to two other mechanics that said that there was no problem with her brakes. One of the mechanics told me that this was the third time this week that there was another customer that was LIED to.