I always loved Best Buy but I will never shop there again. I cannot support a company that will so quickly and carelessly fire thousands of employees with no notice and for no reason other than to be greedy. The company has thrived over the last 12 months with profits up 23% Year over Year and revenue reaching 40 billion dollars. How do they thank the employees who showed up to work during the greatest health crisis of our time? You guessed it, they fired them! I will never spend another dollar at Best Buy again. This is absolutely disgusting. Shame on you Best Buy!

I spoke with two young men, both of whom were knowledgeable and polite. They both wore their masks properly too. Id go to this Best Buy over the Fredericksburg location any day.

Exchanged printer that was damaged in shipment. Customer service person was very helpful.

I was sold a warranty when I bought a washing machine. And I need to use it now that my washer has stopped working. I filed a claim 3 months ago and a repair person was sent. They mailed all the parts to my house. The repair guy said he needed a bolt. And never came back. Now I am getting the runaround. Best Buy said call the warranty company. I sat on hold for 3 hours while I was at work. And finally hung up the phone. Do not buy appliances from Best Buy because they do not honor their agreements. There is nothing worse than making a deal with someone and have them screw you out of your money. I have a washer drum sitting on my porch for 3 months and now my warranty is a week from expiration.

The staff were very friendly and helpful. They helped me to understand that my Television was not ARC compatible. That the optical cable was my best solution with the Vizio TV that we have.

If I could have put less then 1 star I would have!!!!This is the worst Best Buy. I have ever went to. My niece went to return a set of headphones she brought that didnt work and it went south very fast. These employees they have working here are the worst. First she was accused of stealing them and then trying to return. She asked for the manager and when she came out she threw the headphones back in her car and hit me with them. Told her she was using derogatory language to her employee which she never did. They had the nerve to have the police tell me to leave the property because she was trespassing. This is not write.

My wife and I went to the store to buy a washer and dryer set. We were immediately greeted by a very friendly store personnel asking about our interest. We were directed towards the appliance section. Not finding what we were looking for, we started to leave. Again we were addressed by the greeter and asked if we found what we were looking for. Upon our response, she offered additional information about availability and locations of other stores. Bottom line, extremely customer friendly store.

Been on hold for 30 minutes, nobody has answered the phone and I’ve been calling all day. This is my 3rd attempt to reach someone at the store. Absolutely ridiculous. Guess I’ll have to physically go into the store tomorrow just so I can speak to someone about my order.

They were remodeling so it was hard to find stuff but they were polite and friendly

Absolute worst system to contact someone for an update on repair I have dealt with. I paid $295 to have my iPhone screen repaired. The day I had an appointment, which took over a week to get, I was told the Apple tech had to leave early and my phone would be repaired the following day. I reschedule an appointment to make this service call. Best Buy could have called me to let me know this before I drove out there and waiting in line to drop it off. They service tech apologized and said it would be done first thing the following day and be done by 1 PM. I called and it took 50 min before a human talked to me only to say they need to call the store and it could take another 15 min. WORST service and I will not be doing any service repairs w/ Best Buy! Best Buy Mechanicville VA.

The store was fine but when I tried to call the store the next day no one answered the phone for twenty minutes two calls.Never talked to anyone at store.Not cool.

I used their Geek Squad service and was pleasantly surprised at how fast and complete it was. Will definitely consider them again if needed.

I placed and order online for a curbside pick up and service was amazing. My order wouldn’t Scan in the store so they were not able to bring it out right away I had to wait a while. But they kept me updated on the progress and the store manager came out himself to deliver my order and to thank me for my patients it was worth it. They are amazing!!!

They were busy because of the holiday shopping. But Ive always had good customer service from Best Buy

The associate was very helpful in picking out a laptop for computer science/data analytics courses Im taking. I was disappointed that it wasnt in stock, but its being shipped in a day or two. Overall, Im pretty content after spending over $1,000!

My purchase arrived as indicated. Person at door could be more pleasant. You can buy directly from vendors, stores should want people to deal with them.

They had good sales for Christmas TVs computers all your electronic needs.

The guy who helped us was super nice and new what he was talking about. Got in and out quickly and they had just what we were looking for.

It could be a little faster but cant do but so much with covid thanks

Took my computer in for repair. Did not know I needed an appointment, but they took me anyway. Explained entire process and they were confidenthey could fix the problem. Clean store and very nice knowledgeable people.

It is closing down so everything is trashed and huge sections are roped off. Dont waste your time, find another location.

Went in on Thanksgiving night after dinner. Just got cell phone screen protector and browsed while staff put it on. Staff was nice and asked if needed help throughout store. There were sales but I dont do the shopping like used to. Child just wanted two things protector and popper. Nice product selection. Plenty of parking. They have good protection plans buy it. Ive purchased a lot from Best Buy over the years.

Customer service was great once we asked for help. Hubby was looking for a smart watch and the service representative was able to discern exactly what he should get for what he described as his most important features. Found a watch on sale and supposed to have a gift card issued with purchase, but the tag was wrong. She gave us the $25 off the purchase instead. Awesome!

Even though it was curbside only after New Years they still did my exchange for me while I waited in the car with the kids. Deeply appreciate them going out of their way for me.

The green an purple haired girl that works there is quite rude. This was the first ti.e ever having an issue with any employee since this store was built.

Agreeing with other reviews Ive seen, absolutely impossible to talk to someone over the phone. Called 4 times, on hold for over half an hour. Clearly poor management.

Everyone is always helpful here, and they are following all CDC standards.

I came to the store to get a laptop for my online classes and was greatly helped by Tisean. He gave me great advice and asked me questions to make sure I was getting everything I wanted/needed. Overall his help made my experience there awesome. Thank you!

Everybody is nice and helpful. Ask for Ed, he is awesome. Got a great product at a great price.

Clean and organized. Staff I spoke to was helpful and friendly.

Always able to grt what wr nerd cirtious workers

• Salesman promised. I would get a 5% rebate for buying an LG 65NAMO90UNA TV.• He said that I would receive information on how to get he rebate when I got the BB Credit Card Bill.• I got the CC bill but NOT ANY information on how to get the rebate.• I have tried for two days to get a REAL LIVE PERSON on the phone to discuss the issue.• Best Buy Customer Service IS TERRIBLE!!!

Horrible customer service again. Sunday, lines were horrible, crowded, and the young cashiers dont care for sales. Went to Target next door and got the same TV for the same price. No wait in electronics.

Clean, enforces social distancing and face masks, easy to navigate layout

They did not enforce social distancing. A group of college age men harrassed my mom by purposefully standing close to her in line and not wearing a mask. I was disappointed that no action was taken.

Great sales going on this week,, especially on small TV. Some can be used as computer monitors for Chrome Books.

Curbside is the way to go, pulled up and popped the trunk open and a nice kid loaded my item with no problem.

Lets be clear, their motive is to trap you in insanely high interest charges. They encourage you to make automated payments and receive paperless statements. However, the paperless statement you receive in your e-mail is NOT your statement. It is a notification that your payment is due and the option to waste quite a bit of your time trying to figure out how to log in to their website to find your statement. Of course since I conveniently set up my automated payments, why would I go through all that trouble to find my statement. It is NOT important to Best Buy to offer clear notifications of soon ending promotional periods, this option is only offered to you after you close your account and obviously unhelpful at that point.I work for a retailer who has promotional deferred interest offers, our company makes it very easy to access our paperless statements. They offer a 6 month promotional period and allow you to schedule 6 payments at once, what a convenient way to help your customers pay off their account before interest is accrued. Even better, if you could not afford to pay it off in that 6 month period, they only charge interest on the remaining balance from the start date, not the balance as a whole.There are honest companies out there, this is not one. Customer service does not even pretend to suggest they make any efforts to help their customers avoid the interest. They are very clear that they intend this to be solely your responsibility in hopes that we will screw it up. 10+ years a card holder. Several thousand dollars spent. Not another dime, I can assure you of that.

Ive started going to Best Buy more and more for my technology purchases, since I have come to trust what is available on Amazon less and less. At least when you go to Best Buy, you can be sure of a level of curation and verification of the items that they stock in the store; with Amazon, there are hijacked listings all the time. It isnt a perfect store, but sometimes having just a level of someone choosing whats in a store is helpful

It was a breath of fresh air compared to going to Walmart on nine miles rd.

Worst experience ever because of communication. You CAN NOT get someone on the phone from the store. All calls go to a call center and the call center reps will tell you that the store doesnt answer phone, even though they have 15 employees working. To do anything, they require you to go into the store physically, YES DURING COVID. It is not what Bestbuy used to be, wish we still had Circuit City.

Best Buy Mechanicsville, VA has superior customer service. My husband and I went in to buy a tablet for a gift and were helped by Stephen Cramer. He was so great we ended up picking up a smartwatch for me as well.. Excellent service. Manager Teddy Truehart was right there to help when one of the cabinets wouldnt open. What a great experience.

Convenient local location. Helpful employees. Decent inventory of electronics. Occasionally get a reasonable price on sales items.

Great service very dedicated to customers feels like family love my visit there

One register open, the Monday before Christmas, at lunchtime.BAD FORM, BEST BUY.!!!

Bought a lower priced Insignia over the ears noise cancelling bluetooth headset so I could listen to music while I mow the lawn and they work great. Not as great as the $300 pair I tried on but perfectly fine for mowing the lawn for only $75.00. The technician was very helpful when I was evaluating the different headsets.

You can score some decent deals at Best Buy, their weekly deals are sometimes good on specific products, occasionally even beating out Amazon. Their every-day prices are somewhat higher. They do have a good selection of appliances and their cell phone deals can be very good as well.Service at this location is good for the most part, but you can tell that they run lean staffing at non-peak hours. Sometimes going as far as to have the check out lane completely shut down, leaving the customer to check out at the customer service desk.

Went in to buy a vacuum cleaner. I was set on buying a Dyson. Employee was knowledgeable and showed me all the features of the Dyson models. Bought the Absolute model, brought it home, charged it, tried it out and boy does this vacuum work great!! Got 12 months interest free with my Best Buy card. Would highly recommend.

Mechanicsville Best Buy is the BEST. Great smiles, impeccable service... Theyre honest and straightforward. They know what theyre selling. No hassle, no pressure. Just pure BESTness!!! Im looking forward to going back there. #soexcited

Great Sales and very helpful employees

Literally attempted to spend $7,000 and I can’t even get them to answer the phone. Nice.

Love the curbside pickup! Very friendly

The Best Buy I always go to in the greater Richmond area because its never crowded and usually has everything in stock. Have always had fast, and friendly service. I love that the online Best Buy in-store stock check is so accurate... has saved me a lot of hassle.

I was shopping for a new laptop and was assisted by Lucas. He was very knowledgeable and helpful. He went into detail about the various options and provided valuable insight. I really appreciate the level of attention and service that Lucas provided to me, as well as his deep understanding of the technology options. The store had a wide array of options at various price points, and I was directed to the laptop that had the best value and power to meet my needs for the foreseeable future. Excellent staff and product options.

I love the curbside experience and the associates are very professional

Only two checkout persons. It took forever to make my purchase.

I like walking around and seeing whats new in the store. The people there are very nice and helpful. I was able to get what I needed there.

OMG I love this placeNumber one place to get yourTop quality gaming gear.The service is so friendly and always has a smile on their face. 5 stars

Very helpful.. Found what I needed

Polite staff. Very clean and accessible bathrooms. Large selection of toys :).

Very nice, Megan was wonderful & curb side pick went smooth. Got my freezer home

In and out quickly. Friendly staff.

Ive worked at two bestbuys before. This one right here is by far the best one Ive ever came to. Joe in computers really know his stuff. My wife and I came in looking at one particular laptop for our twins for college and he said that the one we was looking at wouldnt be a great fit. If you see this Joe, thanks for your help.

Associate was helpful. Honored online sales price. Easy fast visit

I had to run in this best by for a brief thing. It is a bit small, but had a wide range of products. Everyone was friendly and accommodating. I found the restrooms well marked and clean. There is ample parking. And convenient to other shopping.

Nice store. Always clean.

I walked into this establishment 3/4/2019 this store was fully staffed for a Sunday. No one greeted me I walked around the entire store no one asked me did I need any help. I was so disgusted how do you have a store as big as this clean with great appliances and electronics and a full staff that wont help. The street name is Battlefield thats a great name because its like a battlefield getting someone to help. Now I have to go out of my way to Brook Rd to get great customer service when I have one 15 minutes from my home.

On hold for over an hour 2 different times I guess its just to hard to answer a phone call

I had some issues with a head unit in Nov of 2019 and it had to be sent out. It took a few months and I had to call to see what was going on. Jan of 2020 I called customer service and explained the situation, they were obviously surprised at what was going on.They had called the store to see what was going on, got with the managers, said I should not have waited that long and to go to the store to get a new unit. I got a call from the manager of Geek Squad asking me when I was available to come in. I go in and hes very friendly, apologetic and overall wanting to help fix this situation.So in the end I have a new head unit in my car new warranty and all is well. The help I got from customer service, the Geek Squad manager and installer was exceptional. I have been shopping there for years and will continue doing so for my electronic needs for years to come.

I would rather make 10 trips to bestbuy than 1 trip to Walmart or Target. Staff actual makes an effort to help

The Best Best Buy! Great staff. Place is always clean and well stocked.

Bay a delivery are usually on time. They greet you at the door with a smile

I came to the mechanicsville location after having horrible customer service at the Virginia center commons location. As everyone knows, there is only curb side pick up available. I have a gift card for Best Buy and I accidentally scratched off the card number. So I go up to the store, asking to purchase my items there. I did not ask for any card numbers. Just asked if they could scan the card and I can pay for my items there. After being refused at VCC and snapped at, I came to mechanicsville where Greg came up to my window and told me that customer service guy will be out shortly. Well 5 minutes goes by, Greg comes back to my car and says he will handle it himself. So not only does he take my card to make sure it still works, he places my entire (6 items) purchase with no hesitation. Greg was very nice and patient and respectful. It will definitely change which location I shop at now! I just wanted to thank him for his excellent customer service during this difficult time.

Curbside pickup was prompt and courteous.

This Best Buy store is located at 7297 Battle Hill Drive in Mechanicsville, Virginia.Its a Best Buy... a fairly large location at that. Generally, prices are a bit higher than I can find things online for, and even their own online prices are often lower than in the store.A while back, we were shopping for a new phone case for our daughters brand new phone. A Best Buy had exactly what we wanted at just under fifty bucks. Thankfully, I have a QR reader on my phone and just decided to see what the online price was --- and it was twenty-four bucks online! Nice thing was that I showed the cashier their online price on my phone and he adjusted the purchase to that price.This location is a pain to get to given the recent construction and all the traffic going to the fast food places next door. Holiday shopping here is a pain.Nice folks. Decent inventory. Typical pricing.

Went there to pay my bill. They dont take debit cards as a form of payment, only cash or a paper check. This is the only retailer I know that does this. Theyll take your credit card or debit card if you purchase something but not to pay your bill. This was very annoying. The guy that waited on me was not friendly at all. Never said thank you, just handed me my receipt (after I had returned with a check). Going home and cutting up my card. !!

I understand things are crazy with short staff in store, through chat & by phone but having to call and chat several times in one day in frustrating w/o any resolution. I’m trying to get help with my digital download (antivirus for iPad) & getting absolute nowhere. The chat service ended the chat worth no end of call greeting (ex:have a good), the last chat referred me to the store. Called the store to see if I actually need to go & was told (by geek squad)to call the 1-800 #. When I did speak with someone in the email department all she told me was to try other browsers & she resent the link. She sounded like she didn’t want to be bothered. Now I have to call once more because no one seem to be able to trouble shoot a technical issue. At the very least walk me through the process. Nothing like inadequate customer service.

Got what I came for though the place seemed pretty picked over.

Other than Costco I am not a fan of big box retailers. This BestBuy location is a definite exception. Something about it just feels local and homey when I come in. maybe its because Ive purchased so much within the past year, but the people there recognize me and actually can hold conversations. The level of service is similar to that of a commission-based model, however there is no commission involved. I really enjoy shopping here, which I cannot say about very many big box retailers.

Employees were helpful but not pushy in any way. Kyle in particular was super helpful and a pleasure to work with. Got everything taken care of for us in a timely fashion

Kinda sad, during the Holidays they had no checkout registers open. Everyone had to checkout at customer service and only one of those were open.

Friendly service and great staff!

Great place to buy a cell phone

For 2 days Ive been calling and the only time someone answered they hung up immediately. Out of curiosity ive committed a few hrs each day to letting my house phone wait on hold while i did office work just to see how long it would take to be taken off of hold and it never happened other than the one quick hang up. I would never dream of buying anything else from a location that doesnt have the good sense or decency to answer their phones. I would rather drive out of the way to get what I need. Ridiculous...

My time at this store was lengthy. But, I was there to buy a new phone and I got what I wanted. Julie helped me and transferred everything off my old phone to the new one. She was very knowledgeable and very helpful as well as pleasant.

This location gets three star rating because, some of the staff are really helpful and nice. The other half of staff workers are not helpful at all with condescending tones and passive aggressive attitudes in the customer service section needs some work. Maybe they were having a bad day idk but on the plus side I got a great deal on a tv even though I had to return it and get a new one 😐😞

Excellent customer service! Price matching, and knowledgeable staff!! Best place to purchase electronics...

I usually shop online for a better price so I had forgotten how wonderful it was to have help. I asked questions about products to three different employees (one was always close by and available!!) The store was spotless, the staff was so knowledgeable, and the cashier Dylan was incredibly friendly. Yes, the prices were higher then Amazon, but when you need to ask questions I would definitely recommend coming here.

Quick and easy service. Have me exactly what I wanted at a great price!

Great customer service. A lot of new merchandise and electronics. I wish they would be a little more quick pace with checking on customers. I need a television stand but they waited to long to help me so I purchase from somewhere else for a cheaper price. Overall, great experience.

Had to wait at the Geek Squad counter for my appointment...waited almost 10 minutes before even being acknowledged...like Seinfeld stated....they are good to make the reservation but lack the talent to keep the reservation

We exchanged a computer under warranty. The salesman was knowledgeable an courteous. He explained the differences of several models and helped with the exchange. All we could ask for.

Had questions about iPhone that were answered perfectly.I peppered the guy with all kinds of Apple concerns since my wife had an iPhone and I had an Android. Im still thinking about converting to the iPhone. Turned out that he was a Verizon guy that gave me excellent info. Great teamwork.

The first floor rep was helpful and knowledgeable. He gave me practical advice that didnt appear to be based on his desire to close the sale. The second rep that had to ring me up did not consult me on accessories for the laptop I purchased although he was told to. He wasnt courteous nor polite.

Your typical best buy, if anything they just maybe didnt have as big of a selection as Ive seen at others. Been there a few times since weve moved to town and never had a problem. Clean store, friendly staff

Still had CDs

I love best Buy the service is great! The workers help me find what I need to find really fast. If youre in a hurry for work or to get home and need a place to buy a movie, phone, showcase, etc. Best Buy is the place to go

Stephen was very helpful at the Mechanicsville VA Best Buy.

Bought a mobile phone from Best Buy in Mecanicsville, Va. a few weeks ago. I dropped the phone soon after and cracked the glass protector. Went back to Best Buy and they replaced the glass and out the door in 30 minutes. No charge. That’s what I call good customer service.

Dishonest workers poor customer service Glen Allen is a better location