I would not deal with these guys they will tell u anything u wanna hear to close a deal then string u along for months and act like its not there fault, blame someone else in a different department or basically say anything to not b accountable for what they promised you. Make sure u dont close a deal with a hand shake or word of mouth. Get everything I writing b4 u sign anything cause once they have your money your just an inconvenience and no longer a priority 💯 B careful I would give no stars if I could.

The team at Lithia Dodge has always been great. When I went in yesterday for service, I had the pleasure of working with Bricetyn. He helped me get the services I needed and even had the mechanics check to make sure that I didn’t need more. I appreciate the good service and honesty with the Lithia Dodge team. I highly recommend them to anyone in search of buying, selling, or service on their vehicle.

Good shop, techs are great. But the low starts are for the corporate policy of no appointments and not able to take the vehicle anywhere without losing your spot in line.this means it ruins your whole day to get an oil change. I sat for 3hrs to keep my spot and they did get me in 30 minutes before the estimated time. It would be nice to be able to use time wisely.

What a GREAT dealership. Great customer service. The minute I drove up I was immediately helped and shown to the car I was looking for. Colton my sales guy was GREAT!. Answered every question I had and was extremely helpful. Highly recommend this guy. Kept me laughing and entertained. The dealership as a whole was amazing and so nice. Even called me for a follow up call on how everything was going. Definitely would come back if I was looking for another car. If I had to make any negative comment on them would be more of selection but thankfully they had exactly what I wanted.

I had really specific requirements when working with the Litha Team (Brett), nuhc of which are impossible with current inventories. The staff were respectful enough to put my interests above their inventory. In the end, we got more than we needed and saved a great deal of time! We will be back and thank you for making this such a pleasant and respectful experience!

Service department always a great experience. They were able to get my vehicle taken care of quickly and great customer service.

Working with Jeff, was a phenomenal experience. He went out of his way to make sure all my questions were answered, made sure that I got a good deal on my car and helped me pick out a car that would be great for me and my kids. We communicated over the phone and text and when I picked up my car the next day, he wanted to make sure that I was happy with my purchase. I loved how confident he was, how he carried himself like hes been doing this for 20 years. WONDERFUL OVERALL EXPERIENCE! My sister just got a car from a local dealer and she said she wished she would have known about Jeff and the team at LCJD Medford before. I would highly recommend Jeff and his team to all my family and friends!

Making an appointment was easy, got my truck in for service the next day! Greg was great to work with and kept me informed of the progress and when my vehicle would be ready to pick up.

Our sales representative was top notch. We couldnt have asked for a better car buying experience. All our needs were met and we were able to purchase a vehicle to our liking at the price/payment that fit us well.

The service that I received was great. Jeff was very informative. Thank you

Weve always had a really positive experience with Lithia all the vehicles weve bought throughout the years have been in amazing shape! Last night i went in with a pre approval from a bank and they said we know we can get you a better rate and better payment and get me into the truck i wanted. They went above and beyond they made us so comfortable, the team we worked with was Josh our sales guy he was so kind and down to earth and didnt pressure us into anything we didnt want, Gerald in finance was great he got us the payments we wanted and really worked out a sweet deal for us, and Tim our paperwork guy was so kind to our toddler and talked with him and distracted him while we signed everything we needed to. Such a great experience definitely wont go anywhere else for vehicles 😊

Worked with Jeff and his team at LCJD of Medford. Jeff was PHENOMENAL and I was very pleased with his work. I loved how he was confident on what he was doing, selling and talking about. He knew my situation and worked the best deal for me and my kids. I talked a lot with Jeff over text message and it made it so easy and convenient! Did everything he could and when I went to pick up my car, all I had to do was SIGN! Jeff and his team worked really hard and fast to be able to make this happen. I will continue doing my business with Jeff and I will always recommend him to my family and friends! THANK YOU JEFF AND BRENT!!

My experience here was amazing! Steve Seuss was an excellent salesman and was able to quickly get me into a beautiful truck! Id definitely recommend their dealership!

Greg in service did a great job and everything was performed as stated. I give him a 5. Gave an overall 4 because I did not receive a print out of my alignment. I would like to have that for my records to see what it was before the leveling and after. All alignment shops provide this and I’m sure Lithia will also. You can send this to my email address. Thanks guys…..Chuck

I traded in my mazda 3 for this cx-7 and I love it! They take care of you at lithia and make sure everything is easy for you!

We purchased a new Dodge 2500. Marco was fantastic to work with. Honestly, it was the easiest and most pleasant purchase experience we have ever had with a dealership.

Just purchased my 2016 Challenger Hellcat last week. Jeff was my Salesman, he was very friendly and didnt play any games throughout the buying process.Everyone involved was helpful and I was at the dealership less than 2 hours start to finish.I will definitely be back the next time Im looking for a car.

Super easy, easily a 5 star experience. Highly recommend.

I had a great experience buying my first car from a dealership. The staff was very friendly and very knowledgeable about the cars. I would recommend this place because they treat you like family.

David was my salesmen and he was wonderful! Dan in finance was really great too, super positive experience. Loved the big guy they brought out to help me get the numbers I needed. All around a great experience.

Love the Honda Accord I bought from Lithia. Brittany and Brent were the best. Friendly, helpful and like a part of the family! Best experience I have ever had buying a vehicle. Would definitely refer every one I know who is looking for a new or used vehicle to them.

Just purchased my first ram truck at this dealership. All I can say is, a great experience from start to finish! I special ordered a truck from Steve and the process was extremely easy. He was very helpful and informative. When my truck arrived the paperwork and delivery was by far the best I’ve ever experienced. Everybody in the sales department, finance and the service department made me feel very welcome and part of the Ram family! I will definitely be recommending all my friends and family to come here for all their future vehicle Purchases and Service needs. Thanks again for a wonderful experience!

My husband and I just came to Lithia dodge in Medford to buy a turning indicator. We were informed they are wanting to charge $140 plus the part, to change out the indicator. Criminal. You sell a dodge durango knowing you have to take the front bumper off the change the indicator and YOU Lithia are going to charge the customer 140 dollars. NEVER again will I or anyone I know purchase from you.

Typically take my vehicle to the dealership for repair work.Called to schedule appointment several months in the future for recall work. Asked for loaner vehicle since it will be there for most of the day (and I still need to get to work). Was told “all of the loaner vehicles are typically out so you probably can’t get one (?)”. Was told there was no way to reserve one even though the appointment is several months away….Will limit future visits to recall work only. Can’t imagine paying money for repairs with this type of service.

I had to replace my radio in my Jeep, which is actually a slightly complicated thing. They helped me get a new one, and you leave and helped me get my anti-theft code. And a return to my core charge within 5 days. Overall they were professional and helpful and made the whole experience relatively painless

Just purchased a new 2021 Dodge Challenger. Michelle was amazing to work with and took the time to explain things really well. I received great service in a quick fashion and felt I was being heard throughout the process. They even detailed my car and filled it with gas which prior dealerships had not done. I’d recommend anyone working with Michelle as she made the process quick and painless!

I have had the best service a customer can ask for.

It was a great experience. George never pressured me nor did it take up my entire day as in past experience buying a car. He was kind, understanding and a Joy to talk to. At the end they even gave me some advice on what I can do in the future to get my credit in order for lower rates. I will never buy another car from anyone else! LOVE THIS PLACE!!!!

Brett was Our sales guy at Lithia Dodge in Medford, Oregon. We bought a 2021 Jeep Cherokee L. I want to express my thankfulness to Brett & the Lithia Dodge Team for making our 2nd experience buying a vehicle easy, no pressures and great trade in value offered. We appreciate you all!

Our daughter went alone to make her very first “big girl” purchase from them. She did. She also purchased the extra warranty, after being told that she could change her mind at any time and receive a refund. She did just that on the first of March. They told her that it would take 4 to 6 weeks for the refund. At the 6 week mark, they told her that it would be 10 weeks. At the 10 week mark, they had to fill out all of the paperwork again….having lost it. We are nearing the end of September, and now they have just stopped returning her phone calls. I have to say, I question any business that operates like this. It is shameful that a business would take advantage of a young girl this way.

My wife and I had a wonderful experience. Steve Seus goes above and beyond any salesman I have ever encountered. I have bought 6 vehicles from Steve over the past 20 years. Every time he has made us feel welcome and worked out fair deals. I am sure I will be back next year to get my new truck, knowing the best pricing has always been given to me at Lithia of Medford.

I went in to the dealership knowing what I wanted. The salesman I dealt with, Abe, was very helpful, straightforward, and not pushy. The experience was pleasant and fast without a lot of back and forth BS. This was the best experience Ive had purchasing a vehicle.

We bought a Jeep Gladiator, the experience was smooth and the customer service we had was AMAZING.

I would never in the past have given this place or any other car dealership more than probably 2 stars if that. They always have rude people and are pushing you into things. But I will tell you that this time they made its easy, fast and had an amazing group that I worked with. They all explained things to me so I understood and made sure that I got everything I needed. I highly recommend them. I worked with Jason, Justin, Josh, Mike and Dan! Great set of guys to have work with you!

I HAD A GREAT EXPERIENCE BAXTER AND MICHELLE AND RON AND DAN MADE IT SO EASY FOR MY NEW TO ME CAR PURCHASE. THANK YOU FOR HELPING ME ACHIEVE SUCCESS ON GETTING IN TEST DRIVING AND GETTING THE FINACING FOR MY CAR WHEN IT COMES TIME FOR ANOTHER CAR I WILL BE BACK TO GET ANOTHER ONE....

Bryce was great. Got me In & Out (not burgers)

Bruce in the service department helped me get my car fixed and was very professional. The shuttle driver was also nice. I would go back there again. I always get good service and when something needs they make sure it is done right the first time.

Brittany started helping me via email and got all the information with which car I wanted or was interested it which made going in a lot easier. It was less nerve racking going in already looking for someone. When I got there she had the vehicle pulled up and ready for me to test drive with a sales rep Josh. He was very knowledgeable about the vehicle I was looking at which made me comfortable with my purchase. Highly recommended.

The gentleman were very nice and informative and had my vehicle done within an acceptable time frame. My vehicle was in the same condition that I left it in, even the seat position was correct (Im very short, so I know they had to move it...lol).

Got help right away, really friendly staff.They can answer any questions you have.You will love their inventory sure you’ll findThe car you are looking for.

Yesterday they stepped right up... I drove in with an intermittent problem. Katharina Ainsworth heard me when I spoke... she grabbed her reader can connected it to the computer quickly... getting the code. Set up my appointment and now ill get my intermittent problem fixed.

I just had my car maintained by Lithia Chrysler. Greg Janky is very helpful. I trust his suggestions for maintenance of my car. Excellent job. Tom Fischer

I was helped quickly and treated courteously throughout my entire visit as I brought my car in for an oil change and scheduled vehicle maintenance.

Went in want to look at one vehicle, wasnt pestered with wanting them to show me something else. The lot gentleman, Colton, was super easy to deal with, nice and polite. The finance guy was super cool, fast and knowledgeable. Great experience

Sometimes it’s not just about the car but how you treat the family Steve S. Your attitude soured the experience. I’m sure you’re doing well at the dealership but don’t forget how you got there. Remember kindness.

The folks at Lithia are so helpful and kind! I recently purchased a Jeep Wrangler, and was having a hard time letting go of my previous car. Rob Aaron, and Dave were so understanding! Rob helped get everything I wanted in my agreement and made sure my payment was where I needed it to be. John and Jared in financing are also amazing and helped get all the paperwork figured out and got me an even lower interest rate. You cannot get better service than these guys!

Really great experience they work very hard to get you the best deal great job Dave ✌🏼✌🏼

Justin the sales manager is awesome! I would definitely buy from here again!The only issue I did have was once I got home and showed my kids they pointed out a couple issues, the passenger side mirror was broken and you can tell it had been broken, someone tried covering of the scratches that lead to the break on the mirror, the car’s battery kept dying on me, and I had a missing lug nut on the back tire… but as far as the service goes, the customer service is great! They did not sound like they wanted to fix the mirror though which is why this isn’t a five star, they will fix the batter and put the lug nut on… the service department should have found these on their vehicle inspection… anyways I do recommend this place! Just make sure to really look at the car, if you are like me you are excited and miss stuff… and then the sales person questions you… we will see if they fix this issue, if so I will update this post to a five star.

Truly one of the best car and truck dealers that I have ever dealt with. I have 2 vehicles that I bought from them with no regrets. I use there oil change service all the time with no problems and highly recommend it. I want to give a special thanks to Greg Janky. Thank you Greg for all your help.

Greg, in the Quick Service Department, was professional and courteous! Took care of me quickly and called me as soon as my truck was ready. Wish I could get that same care from the Service Department!!!

Super easy and fun experience buying from Lithia Chrysler Jeep Dodge. Hayden was awesome sales person with knowledge and no pressure sales. I recommend.

George and Gerald were great! No pressure and quickest car buying experience!

We are getting ready for a trip and are taking my wifes Cherokee. I was checking it out and noticed it was overdue for an oil change. I called Lithia Jeep/Dodge Express Lube to make an appointment, and discovered the only appointments available are weeks out. Greg recommended I come in at 0630 to get first in line. I did that. I had to wait for an hour for them to open, but it was worth it. Greg and the staff did a fantastic job.

Steve Seus and the rest of the team did a great job getting the exact truck I wanted ordered and delivered. Big thanks for all the hard work getting all the incentives, rebates, and discounts to meet the price I wanted to be at.

My daughter & I, along with a friend, stopped by to get $$$ for a commuter car for my daughter. I had been looking, mostly dreaming, and had on-line priced a few models. While my daughter was busy finding a car in her price field, I found the car I had wanted right down to the color. Marco Regalado gave me the needed information about the car, with no dealer preasure! The whole experience was fun!!

I would highly recommend Lithia CJD of Medford! I worked with Benjamin and it was the smoothest car/truck buying experience I have ever had. I gave him a list of things I needed to happen for the purchase to be a success for me and he exceeded my expectations and parameters I set. When my wife is ready for a new car we’ll be going to see Benjamin at Lithia CJD of Medford again 100%! The rest of the team I worked with during the process was professional and courteous to my children and father the entire time. I’m looking forward to working with them again in the near future. Benjamin you are the man!! Thank you for your service 😎

I got great service from the sales department. They were fantastic answered all my questions and even went above and beyond. Trying to get through to the service department to get the air conditioner fixed on my car that was not working when I bought it has been a nightmare

Kate, Jeff, and Tanner gave excellent service when my Jeeps battery died. They managed to squeeze me in during a very busy day, and treated me with professionalism and kindness. I am very grateful for their top-notch service.

Very friendly and easy all around experience. Would highly recommend.

Was helped with 4 recalls on my Dodge Truck. Bryce in Service Department was helpful and friendly. Flexible with drop off and pick up for my busy schedule. Nice job!!

Michael, Josh and Jerald were amazing to work with and made the car buying process easy. They were no pressure and just wanted my family to get the car that was best for us.

Great service ... we have approximately 15 Chrysler products in our fleet and personal rigs. Trevis Burns and his team of mechanics are second to none always doing a exemplary job in a very timely fashion. Thank you to the Lithia group for taking such great care of us.Jeff HurdJ. W. Hurd Fabrication Inc.

First off in sales.... Brittany, Jose and Brent were tremendously helpful in our purchase of a Jeep Gladiator and a Ram 2500. They made it so easy and pleasurable to do business! They then introduced my wife and I to Bryce in service who scheduled a lift and electric running board install for our Gladiator right on the spot. The truck turned out beautiful and we couldn’t be more happier. Thanks so much!

It has the worst service department in all of the automotive industry. Called 11:00in the morning no call back so called back 11:00 the next morning someone actually answered the phone in the service department rare occasion. Got big long story. Have purchased 12 new vehicles over a 18 year span. Never again. They got to big for us little people. Sad

Have bought 3 cars from Litha Dodge and at 78 years old I feel I have finally found some place to buy a car and Not get screwed….by the way I feel the service department is top notch.

We had a painless car buying experience. Our sales lady Brittany Blake rocked. Super friendly and very funny. I would not buy anywhere else. Brittany is my new sales gal for all my future purchases.

Greg Janky was great. He worked my in on an already busy day, and took care of my cars needs quickly. He communicated well so there were no surprises about timing. Will come back again.

Fair honest group to work with. Communicated very well and were a professional group to work with. I would definitely work with Howard and the Lithia Jeep team again.

Service is always great, I have owned my Dodge since 2008 and bring it up for routine service regularly. Greg ? has always been great to work with and I look forward to more great service on my NEW pickup. Thank you

Very professional! Gary was great! Very knowledgeable. Appreciate all his information.

Everything done well. Getting in is main problem. More help is needed in service to get the job done. Dodge is flagship dealership. Focus on getting good customers in quickly should be priority. None of this 6 hour wait time.

Great buying experience!! The guys were super nice and made the process easy!

I dealt with Kat on the service for my 2015 Ram 1500. I had what I believed to be an exhaust leak either at the manifolds or somewhere close. I spent the day learning that some of the hardware had broken and needed replaced along with the exhaust manifold gaskets. Kat made sure the parts were in stock and it got fixed. A few days later, Kat called me to make sure the repair was still good and if I had any other problems. I was good to go and I dont miss the exhaust leak. Thank you to Kat and her team of mechanics behind the scenes.

3rd vehicle we bought here for my wife. Check engine light came on when salesmen went to fill up before we took possession, was told it would be taken care of. Have screen shot of codes returning days later. Took to local lithia and issue wasnt fixed, now salesman, General manager and cooperate are not resolving issue or calling us back. Wife and kids driving a vehicle with an issue and causing more gas consumption. They expect us to pay $400 to resolve an issue that was covered under the 60 day warranty and happened on day one they didnt fix on the scheduled appointment they argue with my wife and tell her its out of warranty now when the issue was happening on day 1 of ownership and we were promised it would be fixed. Disappointed with the care and communication after the sale

Lithia CJD of Medford Service Dept rocks.....so their customers can roll!! Thank you to Trevis Burns for working so hard to get my vehicle back on the road!! All around great dealership, great people to work with!!!

Great people to work with. Mario was an outstanding sales person, takes good care of his customers.

I can’t say enough good things about my experience here and Jaxson who helped me buy my car. It was scorching hot outside, he ran from one end of the lot to the other without complaint, went over every vehicle I wanted to look at, and was helpful every step of the way. The Mr. McCurdy in the finance department made my first buying experience so easy and painless! Overall, my experience was great and I would definitely recommend them!

Place is a joke they dont wanna help with anything and give you the run around. I would avoid this place. Dave was pretty cool though.

Bryce and crew where great. Was worried that as I just moved back to Oregon and had not bought my Gladiator at their dealership I would be treated poorly. That was not the case, they where friendly and I felt like I was still part of the Jeep family.

I just bought my 3rd truck from Lithia in the last 6 years. Jackson was the sales associate that I worked with and he was a great kid and a pleasure to work with. I’ve had nothing but great experiences with Lithia-Medford.

Thank u David Gods for finding me the perfect truck

Allysa Watkins is THE BEST!!! Helpful and sooo knowledgeable and nice.We had an issue and she immediately jumped on it and solved it.She is quite impressive.Ask for her!!!

Every body there were very nice and friendly! No dragging things out, was cut to the point how we like. We would definitely go back. Great experience 👍

Hayden was very attentive to the process and Lithia was accommodating to my needs that I got to drive off in a new Promaster with zero stress

Bought my dream truck here and the staff was awesome!

Brice is a top notch service advisor. Explained service items well and kept us posted on our Jeep’s progress throughout.

Legit had really good experience there. Michelle was helpful and really pleasant to to deal with. I’m referring her to everyone I know. Thank you

Excellent service with salesperson Michelle Bisson. Thanks again

I love that my sales guy was a believer in the lord. He was kind and not pushy, he allowed me to take my time. So that i could make the best possible decision. God bless.

Overall a good experience, our salesman Mike did a great job with us.

Just had my Fiats oil change done. It helped to make an appointment. Thanks, Greg, for your good work!

Very easy to work with David. He was responsive and without me having to reach out he would give me information and updates automatically.

Miles did a great job! He made the process quick and easy. World class customer service!

I like this place overall to buy a car. I bought 2 cars there and they gave me a good deal and good interest rate. They have a large selection of vehicles and I think if youre looking for a vehicle you should at least check it out. They usually are able to find and fix any problems I have on my vehicle though when I need a repair, so they seem to have good mechanics. The only reason I didnt give them 5 stars is because I bought the oil change for life, so technically my oil changes are free, which is great, but for some reason every time I go they are too busy. Maybe its just my timing but I havent had much luck.

I wanted to hop on here because they did a great job fixing my Trailhawk. I was really confused and it was doing weird things but they found a simple fix in the battery that corrected the entire electrical system. They worked with me during the challenges of the pandemic and ownership transfers at Lithia in the local area. Grateful for the warranty on their used vehicles under a certain mileage and overall glad do business with them. Thanks. 🙏🏻

2016 Dodge Ram warranty work. Jeff was awesome to deal with. Once the problem was diagnosed he made sure it was done in a timely manner. Unfortunately their were other issues that was unknown to me but was covered under the warranty. Jeff made sure everything was fixed before the vehicle was returned. Best service provider I have ever dealt with.

Buying a new vehicle is always a stressful experience. The staff at Lithia Dodge made our experience as good as it could be. Our salesman Mike Noonan was super helpful, getting us what we wanted and working out all the details. The entire staff was very helpful

I had a great experience!!! Mike Noonan is the best and he got me into a vehicle I needed and was straight forward with me which I loved.

Took Xavier a special care of my Durango a trip make sure all the warranty parts were ordered ordered and installed timely timely without hesitation with the extra mile for me appreciate it

Brittany made buying a new to me truck easy and seamless. The truck I purchased via on-line was as promised. Once I arrived at the store, it took a relative short time to conclude my purchase.