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Freightliner Northwest
2343 Biddle Rd, Medford, OR 97504, United States
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Freightliner Northwest
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Ri
Review №1

Had a coolant level sensor wire go out on a New Cascadia and these folks were right on the spot with quick diagnosis and prompt repairs. Even let me bring my Boston Terrier into the lounge, which he really appreciated after a harrowing ride in the truck while it was being towed .Got us back in business in less than three hours as I recall, a freaking miracle given how slammed they were. As I write this my faith is restored with both freightliner as a company and manufacturer but also as a service place that is friendly and welcoming to a stranded trucker and his dog. Way to help keep America moving, I salute you!

Je
Review №2

Friendly service, knowledgeable employees. I have them service my class A RV. I dont trust anyone else in the area for chassis needs.Service manager great to work with, would recommend to anyone w an rv or 18 wheeler.

As
Review №3

I have had my trucks in for service and different repairs in a few times and always have a good experience. The gals running the service desk and friendly, nice, fair and knowledgeable. I would recommend anyone to here for service and parts !

Ju
Review №4

Great service. Good people

Br
Review №5

I was en-route N/B Highway #5 passing through Medford when I noticed that an alert was on my dashboard indicating my anti lock brakes were malfunctioning. I contacted Service Account Manager Sidney Smith at Freightliner Northwest and explained my situation. Mr. Smith told me that they were extremely busy but to drop my truck off and they would look at it first thing the next day. The following day Mr. Smith contacted me and explained that a wheel sensor had malfunctioned and they installed a new one to resolve my issue. Mr. Smith went above and beyond my expectations and is an asset to Freightliner Northwest. Thank you Mr. Smith for a job well done and I will make sure to use your dealership for any repairs needed in the future.

at
Review №6

Only working in wiper fluid machine took 6 hrs and the paperwork is on the desk for an hours and the clerk is going for smoking and did not do it yet,

ca
Review №7

I go here for polishing supplies, for fitting & air hose when I’m working on cars with air ride . These guys are always helpful and knowledgeable of their products…They also have been friendly towards me so I shall continue returning

Vi
Review №8

Bought a cap for the power steering reservoir the parts guy was knowledgeable & nice. What is very nice about the place is their truck parking area, very spacious which makes life easier.

Ju
Review №9

The northwest freightliner team is exceptional. Parts department was quick and efficient.

Jo
Review №10

This is by far the best Freightliner center, they will take care of you no matter what is going on and they are always willing to work with you! Even if they dont have a solution right away, they will find one, or they will find the person who can make it happen!

Mi
Review №11

Never had any problems with getting parts here or information from service department both departments are very knowledgeable and professional

Da
Review №12

Came in needing a headlight assembly replaced after being backed into. From the time I walked in, until the job was completed, 90 minutes. Very nice people... Couldnt be happier with the whole experience!

Ha
Review №13

Great job had me in and out in about 2 hours

De
Review №14

Very nice and efficient.

Ge
Review №15

Too long of a wait but awesome employees!!

Al
Review №16

Great people

Ro
Review №17

Prompt courteous service, friendly staff

Kr
Review №18

In and out in 24 hours. Motel 6 right across the street, Fred Meyer 1/4 mile away. Staff is helpful and honest. I spent a few hours in the driver lounge which has half a dozen comfy recliners, TV and ample plugs for charging devices. I had my cat on a leash and everyone was cool with that, he got to hang out with me in the break room. Definitely one of my favorite Freightliner dealerships for warranty work.

Bo
Review №19

Fixed the truck in a very timely manner n Charly was awesome

Re
Review №20

They were quick to acknowledge us. They went the extra mile to find what we needed. Look forward to doing a lot of business with Freightliner.

Je
Review №21

Very helpful, friendly staff. Took care of us out of towners like we were family. Thanks

Tr
Review №22

Extremely helpful... We broke down at the start of a holiday weekend. Got towed to the facility and was able to plug my RV in to shore power and wait the weekend out. At the front of the line on Monday morning and Sydney went the extra mile to find a very rare part and get us back on the road.

Ja
Review №23

Fantastic efficiency, customer service and nearby great amenities.

Di
Review №24

As usual a bit slow like any other shop......over three hours for a oil change and lube

Ki
Review №25

I had my truck repaired here, at first I thought they were great, easy to communicate with and timly repairs. Four days after leaving the facility my truck started acting up again, worse than before they had my truck in. When they replaced the injector cups they put the rocker arm in wrong, there is only one way to put a rocker arm in so the tech who was working on it was either poorly trained or wasnt paying attention. This cost me another week being down for anither shop to repair what Medford Freightliner broke. They did compensate the other shop to remedy their mistake, however their mess up has cost me thousands in downtime.I wouldnt advise this shop unless you have the time and money to be down a while. I am very dissappinted in the work they did, I expected better from a dealership to be honest.

Do
Review №26

Great, well stocked. Shop di good work

ja
Review №27

Had exactly what i was after in stock. Younger guy at the counter was great. The older gentleman appeared grumpy and didnt mumble a word. All in all a pleasant experience.Thank you fellas.

Da
Review №28

Great service fast and friendly

Ne
Review №29

They didnt good job for me

Mi
Review №30

The staff is great And extremely helpful The repairs that I have done and services Are pretty much on time for what they say Theyre always intrested and getting you back on the road as quickly as possible They normally ask me when I need my truck back Depending on the extent of the repair Or service Sometimes drivers just need to remember When you take your child to the doctor you dont ask the doc to Hurry the hell up If your nice to them they will be Nice to you .

Bl
Review №31

Arrived here last Tuesday morning. Im STILL here! Had to replace bell housing and flywheel housing, I located my own parts and was lied to about part # . Service staff is kind but techs screw off A LOT!! Saturday evening I was told it was done but needed a fitting and test drive, NOT TRUE! I havent seen my bill yet but Im sure they will charge me at least 6 hours for which their techs were not working on my truck! 7 out of 10 times I walked back to check on my truck NO ONE was around it!! You are better off to pay a wrecker service to take you somewhere else!

Jo
Review №32

Nice people, good service

Ja
Review №33

Parts department is very helpful. Salesman Chris is very good.

Ka
Review №34

The place has a good team and is now kept much cleaner and updated than just a couple years ago. We prefer it over many other places in the area.

Di
Review №35

Courteous and efficient!!

Mi
Review №36

Its a place I could go every day, friendly staff and easy parts

Wa
Review №37

Great place to get a helping hand. Open until 11:30 pm.

Jo
Review №38

Very professional, quick repair, w ill go again

gr
Review №39

We have had some miscues in the past, but once again the team at Medford came thru in a very thorough and professional manner! Thank you Sydney, Charly and the awesome team of mechanics! I have been to freightliners all over the lower 48 and have found very few that measure up to the staff here! Hopefully the new year will be better to all of us!Greg

Ja
Review №40

Great customer service

Ja
Review №41

Ive been here for both parts and service and have not been disappointed. The staff really seems to know what theyre doing, prices are reasonable, and their hours are great.

ma
Review №42

Charged me extra. they cheat on prices. overnight parking available. no restrooms night time.

Ro
Review №43

Spent two days here in two separate occasions. Professional staff, got the work done. I drive a company truck so Im not privileged to pricing. Truckers lounge has 4 or 5 lazy boy type chairs with flat screen television. Can get noisy depending on how many drivers are there. There is free WiFi. There are close by motels but choose carefully. They were able to back my truck out so I could stay in it overnight.

Mi
Review №44

For me Withams has been the go to place for truck parts for last 30yrs, plus good food!!

St
Review №45

Everyone is super nice. Keep you informed of whats going on. Definitely one of the good ones. Greatful they were here when we broke down

Jo
Review №46

This place was a great help!

Po
Review №47

I got towed in last Saturday, and was promised a quick diagnosis! I called back Monday to check on the diagnosis, and they told me they were pulling my rug in to look at a s soon as they had an open door! I call back that afternoon, Tuesday morning, and get told the same thing! I go in Tuesday afternoon and get told they are waiting for authorization from my company to do anything, even though my company gave the authorization Monday morning! Its now Wednesday morning, and they are still waiting on an open bay! Do they not know how to be honest or professional when they make a dozen promises they have no intention of keeping? I have heard from several people they do this exact thing to upsale parts that are not needed, just to get more money from people and companies! They need to get their S**T together and stop costing me my time and money!

Ly
Review №48

We brought our motorhome to Freightliner Northwest for repair of the air breaking and suspension system. We were very grateful for the excellent service and superb customer service. In particular, service advisor Sidney, mechanic Andres, and shop foreman Dave went above and beyond to make sure that our motorhome was repaired correctly before we got back on the road. Throughout our time there, the operations manager, John, checked in on the progress of the work being performed. We highly recommend Freightliner Northwest in Medford, Oregon.

Re
Review №49

Friendly enough, but work is shoddy. Had an injector replaced, along with engine harness. 52mi after leaving shop, entire engine system shut down! Now, major damage done and lengthy repairs! Not sure if I would even attempt to call this a qualified shop for Freightliner repairs; they can sell new trucks, but shop is quick to destroy any heavy truck they touch. Pay the extra tow charges to go to ANY other truck repair facility!DO NOT ENTER should be permanently on display at their shop entrance.

Ch
Review №50

Only go here unless it is an urgent issue..Long wait for express assessment, even though says 1 hour, we waited well beyond that.Service technicians seem to fix one problem but create 2 more in the process. Dont keep basic parts in stock I so gave to wait for parts to be shipped in, so if a weekend plan on staying in a hotel.The service gal, Chrly, was wonderful to work with, but she is the only one.Drivers lounge very small with poor heat and cooling, but do provide tv, free wifi access, device charging station, free Coffee and popcorn to snack on.

Ra
Review №51

Quick Professional service done in a reasonable amount of time

Vi
Review №52

Never kept the time of completion. We got a tractor drive into the shop on 11/11 noon and was told they can work on that. But they closed at 4:30. The best thing they did was to tear it apart, and close the shop saying it would be first thing on the following Monday the 13th. So ur folks stayed two nights there and On Monday the 13th, they tractor has not been worked on till the evening. Then promised Tuesday morning the first thing, again. Till Tuesday evening, they said need to order parts that will arrive Wednesday in the afternoon. And can be put in by 11:30 estimated completion time. By 10:00, I called to follow up, they said another part is broken, so have to order and parts will arrive the following day (Thursday) afternoon and tractor can be realeased Thursday pm. Now let’s see what else is going to come up then.

Ro
Review №53

Called to ask if they could look at a leaking hydraulic levelling jack on a motorhome. They said yes, so I drove it over. Went to service and told them what I needed. They said they couldnt do it. Thanks. Ill spend my money elsewhere.

Is
Review №54

They used to be great dont know what happened

Ma
Review №55

I was gotten in and out and repaired in a timely manner.

Ar
Review №56

Very good customer service and very intelligent mechanics work there

Al
Review №57

Freightliner Northwest treats me outstanding

Ja
Review №58

Carries pretty much everything you need

Ke
Review №59

Towed in for radiator, clutch and various other parts. They gave inaccurate repair completion time and dates had to give up two loads because of this. Truck left the shop with one fuel tank valve shut off with the valve arm disconnected and a brand new scratch across front bumper and fog light. Receipt wasnt ready upon departure was promised to be emailed nearly two weeks later still hearing they will. For any owner operators who take every aspect of their business seriously avoid these people they wont take you seriously

Pa
Review №60

Sydney goes above and beyond. Excellent service.

De
Review №61

The people are great and keep you informed on the progress of your work

Ha
Review №62

Night service people are very friendly, day service people not so much, clean, not cheap.

Do
Review №63

Great service and the job done.

ak
Review №64

They lie to you and say sorry we made mistakes. I am stuck here for 4 days

Ja
Review №65

Clean and friendly

Kh
Review №66

Great service

Ad
Review №67

I will only stop here for an emergency issue only, dont recommend this place they take a long time parts and service,

Ev
Review №68

Incompetent staff in the service department

Ch
Review №69

Quick service

Bi
Review №70

Great place

Mi
Review №71

Excellent

Ja
Review №72

Busy

Ja
Review №73

Very good excellent service

Ja
Review №74

Great expeditious service

es
Review №75

Excellent I loved itThey have a small area but good to rest👍👍👍👍They have an area to leave the trailer while they fix the trocke 😍 😍😘😄😄😄😄😄😄There is a serquita restaurant about 13 seconds away 👍👍👍👍👍👍👍👍👍👍👍👍

Information
29 Photos
75 Comments
4.2 Rating
  • Address:2343 Biddle Rd, Medford, OR 97504, United States
  • Site:https://freightlinernorthwest.com/truck-dealerships/medford-or
  • Phone:+1 541-779-4622
Categories
  • Truck accessories store
  • Diesel engine dealer
  • Diesel engine repair service
  • RV repair shop
  • Truck dealer
  • Truck repair shop
  • Used truck dealer
Working hours
  • Monday:7AM–11PM
  • Tuesday:7AM–11PM
  • Wednesday:7AM–11PM
  • Thursday:7AM–11PM
  • Friday:7AM–11PM
  • Saturday:7AM–5PM
  • Sunday:Closed
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
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