They were awesome. Emily went above and beyond, exceeding my expectations. If I have one criticism, it would go toward Whirlpool. Weve had the range for around 5 years. The inside of the handles were plastic. $30 each to replace?? At least the new knobs have metal vs plastic. IMHO, Whirlpool should issue a recall on the defective factory knobs and make their dealers whole along with their customers.

My Viking fridge wasnt cooling. I called the authorized Viking appliance company in this area and their tech came out to see what the problem was. After looking at it, he said no freon and $3,000 to fix it.So I called A Plus Appliance for a second opinion. Glenn came out, on time, and called me 30 minutes prior to let me know he was on his way. Very professional, knowledgeable and he got right to it. After replacing the defrost timer which certainly needed to be done, he diagnosed low freon (not no freon), charged it up and put it all back together for $250.I cant heap enough praise on A Plus Appliance and Glenn Brooks (the service technician). I would recommend anyone to use this combination if you have appliance repair needs.

One of the worst customer service experiences ever. Called them and they had a washing machine part I needed, a bit more cost than online but it was worth it to get it sooner, so we headed from Olive Branch to Bartlett. When we realized we might be a few minutes late getting there before they closed we called them and let them know and offered to pay for the hose via CC over the phone and even told them they could just leave it outside. They refused. We arrived at exactly 12:02 (they closed 12:00) while they were locking the door and instead of helping us spent the next 5 minutes giving my wife a lecture on how “we” were being unfair and disrespectful. I WILL NEVER DO BUSINESS WITH THEM AGAIN. We called another shop in Senatobia, MS that was extremely helpful and they were happy to wait until we were got there, which was about 15 minutes after they closed. Such a difference when you deal with good people that actually want to help you. A Plus should rename themselves to F Plus.

Very nice folks to deal with. Prompt service. Will definitely do business with them again.

The diagnosis was completed fast and the trip charge was waived. I will use them again.

My dryer wouldn’t heat and after calling another place in town and being placed on hold for over 10 minutes I called A Plus Appliance. They told me to bring my heating element in and they would run a diagnostic test on it. I brought it in and they extremely friendly, helpful and honest. They had the parts I needed that day and we’re willing to work to give me a good price! I would definitely recommend them if you’re having issues with an appliance!

All my bulbs in my refrigerator went out. I bought a bulb from them to see if it was the a bad sensor or maybe a power surge blew the bulbs. The bulb didnt resolve the issue, so I made a service appointment. It was a long wait for them to come out, but was worth the wait. It turns out it wasnt the sensor, the manufacturer had the wrong bulb listed as being compatible. The technician went quickly to get the correct bulbs. He cleaned the bottom of the fridge showing me how to do it using a wire brush, they sale at their store. He told me what was causing an issue with my freezer and how to remedy it myself. They are very honest, helpful, & a great value for the service I received. They will be who I will use and recommend to all of my family & friends in need of appliance repairs in the future.

Knowledgeable technicians and fair pricing. Highly recommended.

Friendly asks fast curbside service. Plus they had my part IN STOCK!! The ONLY place that did, I might add!! I totally recommend A Plus Appliance Repairs and parts.

I have used this company in the past for parts on my appliances that I was repairing myself and they were very helpful. This week we used them to come to our house and repair our dryer. Their technician, Gerald, arrived on time and was very professional. He diagnosed our issue quickly, gave us a repair price before repairing the dryer and then repaired it quickly. He also cleaned the dryer out on the inside but also cleaned the laundry room floor where dust and lint went everywhere while he was working on it. He was very nice and went above and beyond. We would certainly use them again if the need should arise.

Excellent service!! On time, very professional, and explained everything to be done.

The receptionist was friendly and knowledgeable about my range parts. I was running late that day, but they stayed opened for me so I could purchase my part. The data entry clerk was so sweet and she knew all about parts, too. I have one more part for my electric range.... They will be seeing me soon! Thanks A- Plus Appliances and Repair.

Glenn was fantastic! Very professional and friendly. Great service!

I have used A Plus Appliance Repair for years. They are the onlyappliance repair company I will use! A couple of weeks ago, I noticedwater spewing from my under the counter ice machine. Water wasall over my wood floor and spraying my cabinets. I called A Plus Appliance Repair. They were great! Chris came out and found theproblem and repaired it. He was so nice and explained what hadhappened and even walked me through the cleaning process of theice machine. I have always been treated nicely by A Plus Appliance Repair! They really care about their customers! Over the years, they have repaired several different appliances for me. I will continue to use only them! I highly recommend!!

The clerk was very patient and helpful i will definitely be buying my repair parts from there

As a business owner of a property management company, Enterprise Property Management, Inc, I am so unbelievably grateful for A PLUS Appliance. Their care and enthusiasm for their customers and my companys residents is unparalleled. Even in the midst of COVID crisis, theyve taken great care of my tenants and clients whom we represent in our real estate transactions. PLEASE use this company if you care about professionalism, communication, knowledge of appliance repair both legacy and modern, promptness and accuracy of repairs. Great warranties on their work, and they will SURELY tell you if an appliance should be replaced rather than repaired. These people are as honest as the day is long. You will not be disappointed.

Anytime I have ever needed parts for any appliances I have been able to get them even for old appliances even if they had to order them it was only a couple days. They answer your questions to assist with what ever the repair is and have quality service tech that can come out to do repairs. I would recommend them to anyone who needs quality repair assistance or quality parts. Their customer service is truly customer service.

Always do great work and always seem to be honest with you whether you need a repair or a new unit.

I spoke with Lyle about my washer. He was honest and very helpful. He gave me a rough estimate of the repair cost after a bearing went out, having not seen it yet, and straight up told me it was probably not worth repairing. He gave me expert advice even without a service call. He will definitely be my go-to guy for future repairs.

Always good service.

Highly recommend A Plus! Friendly, honest, excellent customer service. They came out a day earlier than scheduled because they had a cancellation (which was awesome because our refrigerator was completely nonfunctional). Our technician, Gerald, was quick but thorough, professional, and friendly. He was very upfront that we were better off replacing the fridge and did not try to charge us a bunch of money to fix it. We were only charged a very reasonable service fee. Really appreciate a local company that does business like this. We will definitely use A Plus again in the future!

I am bad at remembering names, but to the whole staff Thank You. I had a dryer issue and all of the folks there went above and beyond the normal customer service.I have used this company many times in the past and I have never been disappointed with the quality of customer service I have received.I would much rather give my business to local companies because of the face to face interaction which is very good here.Thanks again.

Very friendly and responsive, the gentleman evaluated our problems, gave us options for repairs and did an excellent job. I highly recommend and will definitely use on any future appliance repairs.

My refrigerator started leaking water and I called A Plus and because they had just had a cancellation, they were able to get out within the hour. Cory, the technician, was very professional and diagnosed the problem right away. He completed the job very quickly and I was very surprised at how reasonable the final bill was. They are now at the top of my list to call when I have any problems with any of my appliances.

Great. What I requested was not available, however I was given multiple options on possible solutions to my problem.

We had an issue with the refrigerator dumping water in the main compartment and ice maker not making ice. Cory made the diagnosis and repair. He was friendly, respectful and efficient in his work. He called a day or so later saying that there was a part that he wasnt happy with. He discussed with the owner and was okd to ordered it. I was told they would replace it at no additional cost to me. Cory came back and installed it. Then called a couple days later to make sure everything was good. I appreciate the fix, the service and the follow-thru. Outstanding customer service. Hats off to A Plus and Cory for going that extra step to make sure the work was done right.

Super friendly and very helpful! Great place to buy or order appliance parts. They also do service calls. I havent used their repair technicians, but I have dealt with store employees and they are great!

Incredible service! I drove there at 8:30am rather than call. They took the information down about my dryer situation (no longer heating). They said they come come now if the time was good for me. It was perfect! Jerald replaced the heating element in my Samsung dryer quickly. He is extremely professional and polite. I would highly recommend them for appliance repairs.

The people there were not very helpful i would rather use a more service conscious company

I want to preface this by saying I make a lot of my decisions based on online reviews, yet I never write them. After doing business with A Plus, Im compelled to sing their praises. They answer the phone quickly and quoted me an accurate appointment time. Tommy was the utmost professional and clearly communicated to me what the issue was and what needed to be done to my fridge.Fast, efficient, professional staff and fair pricing. Dont hesitate to call A Plus. They will fix it right the first time for a reasonable price.

These guys are now my go-to! Our tech, Jim, was outstanding. Super nice, knowledgeable, honest, and helpful. Treated our home as if it was his. Dont hesitate to call these guys... will be referring them to all my friends!

Was greeted as I walked in, a place to find parts for your appliances or they can order them.Very friendly staff and very helpful.

The first contact with the office was very pleasant and they followed up with a reminder call the day before. Jerald called me to let me know he was on the way and arrived shortly after his call. He was very professional and efficient in assessing the problem!I will definitely use this company again.

Quickly ordered the part I needed and had it available for me in less than 24 hours. My repair was hassle free!

Very professional! Upfront with costs and procedures. Honest and easy on the pocketbook. Thanks so much Tommy for the work and ability to fix our machine! Highly recommend!

Great service, very helpful will go there more often

They really care about their customers ! Very professional and fair pricing!!

I could have gotten the part cheaper online but the value of the advice given closed that gap. Will be back...

Emily at A Plus Appliance is AWESOME!!!! She is a true asset to this company!!! Emily saved me about $50.00!!! I will DEFINITELY recommend this place to ALL my friends, FAMILY and those that I do not know!!!!! This place is top notch!!!!!!!!!

They had my washing machine inlet valve part I never knew they had a client store out there its a good one thank you

Excellent service

Called another repair shop and the girl just kept saying over and over im not a tech. But i can put a work order in. but here they were willing to chat and made a few suggestions i could try at home first before paying for a service call. As a first time homeowner i veru much am pleased with their helpfulness. I know who to call the next and who to avoid!

Fast, efficient service. Jimmy, my technician, was knowledgeable, articulate, and friendly. Great job and service.

Chris and Glenn and the team are great. Top notch customer service. Highly recommend A Plus.

Amazing service, amazing customer service, and very knowledgeable luv them

Great service would recommend to everyoneHonest company

Knowledgeable friendly helpful staff and they gave me a used ice maker part that made my ice maker work again. They helped me get the parts I needed to make my dishwasher work as well.

Good service and price.

These people are very knowledgeable, and glad to share also. All parts were on hand and reasonable prices.

Courteous, honest and prompt. Great service! Would definitely call them again.

Wonderful service from Jim every time!

Great service and proffisonal team .They have a replacement parts for appliances as well.

Very friendly staff

We approve this company for repairs! We have referred alot of folks and all have been happy!

Fast and honest people! They go above and beyond ! Will be back for anything I need.

Always has my parts

Very friendly, very helpful: I had called in the morning to confirm they had the part I needed, when I came late in the afternoon, they had the oven igniter in two versions ($ and $$$), provided instructions on how to install it, addressed other concerns I had. Stellar!

Professional with Awesome customer service. Not overpriced like competitors.

Very honest and professional technicians. They will most definitely be the first company I call for future maintenance issues.

Emily was extremely helpful.

Had the part i needed at a good price

Extremely helpful and nice too.

Its A One on my list

Great customer service.

Rude