Used this business years ago and service great. Today not so much. Nice lady at front desk welcomed me when she finished phone call. She was great. The same cant be said about the young lady that was instructed to help me. She came out, sat at her desk and ignored me. Made a phone call, talked to a guy in the back, talked to managers, I assumed sent an email or to but didnt acknowledge my presence. She didnt even look into general direction when I left. Im gonna assume its just her bad service because Ive been here and referred other to her because they were great.

Missing bolt not using oem parts and I have to return on the first time I inspected and was missing gasket and bumper not even alignment. One month later is making noise and they didn’t put a bracket for the front bumper and missing plastic covers. Please never bring your vehicle to this place.

DO NOT USE DESOTO COLLISION!! They are not a body shop and terrible at what they say they can do! I would give them ZERO STARS if I could! My bumper fell off about a mile after I left their shop because they didnt put any clips or bolts back in it and it took them 4 days to just put the bumper on! They wont call you and give you any updates on your vehicle like they say they will then when you call and check on it they act like they have no idea whats going on! After waiting for 4 days they said it would be ready after 4pm so I showed up at 4:05pm of course its not ready and had to sit and wait for another hour just for my bumper to fall off!! DONT USE DESOTO COLLISION!!!

Definitely not a Collision Center more of a scratch and dent repair. Waste my time and money. Had my car towed to this company and they never even gave me an estimate. They literally sat in their chair and looked at my car out of the window and said my car needed to be totaled. I sent my car to a REAL collision center and they quoted me a price and time. Definitely do not recommend this company: Specifically the one located 7601 Hwy 64 Memphis, TN 38133.

Highly recommended collision experts!! They go above and beyond forging a relationship with clients. They are trustworthy and affordable, do excellent work and above all, they sincerely care about their work and the people who work for them and their clients. -Gia G.

From start to finish, i was kept up to date on all issues pertaining to my vehicle. Mackenzie made sure communication was open. Final results were amazing!! Looked brand new! Thank you DC!

Desoto is literally the best collision center in the Memphis area. I have used them twice and they are always so nice, and helpful, and reasonable as well. McKenzie is the sweetest and they seriously make you feel like family. If you need somewhere to take your car that you can trust, they will get the job done!

Great service and customer service from all staff members. When I got my car back they even cleaned it up real good for me as well as repair and replace what I needed.

Mackenzie was very nice and very professional, and she kept me in the loop every step of the way. They were very fast with the work and my car looks great! If I need work done again in the future, I will definitely be going back!

I don’t recommend this place. They need to hire a different paint person ASAP, because their paint guy does a lousy and terrible job. I recently brought my car and car parts there to get painted. I brought it back like 3 time already because of clearcoat runs, dust particles and yellowing on clearcoat. I will never be back here again. Don’t waste your time and money here. Warning ⚠️ ⚠️⚠️⚠️⚠️

I went to this place thru Geico, i had an appointment at 8 A.M but i went there prior to my appointment and i was served with no questions asked. They had all the paperwork setup for my case and didn’t took too long to give an estimate(roughly around 10minutes). Employee handling my case is so kind. This is way better than service king in terms of cost and service.

I was really pleased with the repairs that were done on my car. I have a 2016 Nissan Altima and by the time I got it back, it looked brand new! Richard Moore was in charge of making sure all of my repairs were handled accordingly and I can truly say that I am extremely grateful for his supervision. I have absolutely no regrets and if my car was damaged again, Id definitely revisit this location and work with Richard.

Dealt with Richard. He made sure everything was taken care of that needed to be, kept me updated until it was ready to ge picked up. Will definitely go back for any other work I may need. Thank you so much for everything Richard!

Excellent job Desoto on hwy 64. Front staff was welcoming and friendly. Actually, had me laughing and in a better mood after walking in from my vehicle being in a wreck. When I picked up my truck it looked perfect. They even cleaned it up and also helped take care of something the insurance would not pay for.

My car was placed in the shop there on 4/13/ 19. It had damage to the front bumper and headlight. The same color that was on the front bumper was on the door.The adjuster said it was unrelated to the accident. She went around and marked things on the trunk and passages side of the car.I come to pick it up after a month of being in the shop and the door still has the dent in it and the color of the object that was ran over.The shop said that it was unrelated to the accident. Dam lie!!!Not only that while in the shop my rear quarter panel got bent and scratched.I paid the deductible $$$$ and still got a car that looks the same as it was when I came in.DSC sucks never again!!

I would recommend Desoto Collision Center in Cordova, Tn. I was able to get the best Tech to work on my car and I would recommend to use him as well. They did an amazing job fixing my car after it was in an accident. They would constantly keep me informed on what was going on with my car and I wouldn’t take my car anywhere else.

I love the service they awesome.

I never write reviews, but this place needs a great one!I was rear ended on a Saturday and began the claims process on my Jeep through the other persons insurance on Monday. I called her company for 3 and a half days leaving 7 voicemails that were never returned. When I finally got to the adjuster that was assigned to my claim, she was the rudest person Ive ever dealt with. Their customers car was already in a body shop being repaired and I was told it would be 7-10 business days before they could get to mine. I was told I had to have them an estimate in their hands before I could get a rental car and was hung up on. I called Desoto Collision because they were recommended by 2 different Jeep dealerships. Lexi answered and was wonderful right off the bat! I told her the whole story and she told me that it was unacceptable and that she would get it handled and give me a call back. Not even 15 minutes later, Lexi called back with a reservation for a rental car and all the instructions on what I needed to do to bring my Jeep to drop off after hours. She went above and beyond customer service handling a problem that Id been fighting for days. HIGHLY HIGHLY RECOMMEND!!!!!

I was rear ended and was referred to DCC. the Experience was awesome. Lexi and the staff are polite and caring. my car looks amazing like brand new.

I love it

I cant say enough good things about this place! A deer hit the side of my car on a Thursday night. We were supposed to board a cruise in NOLA on Saturday morning. Desoto Collision made it happen! I called my insurance and by Friday morning my car was dropped off for repair and we were in a rental headed to our cruise. When we returned my car was good as new. The customer service was amazing as well. Desoto Collision definitely went above and beyond!

Very friendly people! Even with people out sick they are super helpful.

Richard is the best at what he does. I’ve never had adisappointing moment whether it’s big or small. Whenever I have collision services that need to be rendered my thoughts are never to go anywhere else but Desoto Collision on Hwy 64 to see Richard. I’m always sending referrals because I know they will be satisfied with the services rendered. Long term commitment to the “Best”. One of a kind, business professional, straight forward and always aiming to please. Go to Desoto Collision on Hwy 64, you want be disappointed. Thank you Richard, my family and I greatly appreciate you and all that you do:)

Took my car to Desoto in the Wolfchace area on stage road. Completely a good experience for me. Helpful and knowledgeable staff. Lexie handled dealing with my insurance company and got me set up with the rental company. My car looks amazing. Most of all honest, I left some money in there and they called me to come get it. I hope I don’t have another accident but if I do I’ll be back!

I had my car fixed here and they did amazing work! My car is perfect! They also had someone take me to get my rental car and picked me up when my car was ready. They washed and cleaned it. My car was ready in a week, which impressed me due to the severity of my wreck. I definitely recommend!

Shotty work. Lost my antenna to my car then expected me to drive 30 mins to pick up a new one. No...ship it to me, thanks!

Excellent service..Matched the paint perfectly on my 2015 GMC Sierra and looks like it had NEVER BEEN DAMAGED

Great service and personel.

Excellent customer service. They worked with me to help me do what I could afford. Even offered to install a certain part for me for free. Will be returning if I need any future collision repair services!

The staff here is great, professional and always quick with an answer. Sometimes when Im calling a place I feel Im being a bother just asking for an update on something but every rep I spoke with was more than happy to help even if it was a question I had asked them only a few days prior. Once I got an update from my insurance company that my car was going to be totaled the rep I worked with at Desoto helped me get my tag and my the last moments with my car fun as well as memorable. I will certainly offer my recommendation to friends/family who need work done since Desoto clearly prides themselves on going that extra mile to make the experience efficient and pleasant.

Very friendly professional clean place. They called me multiple times for follow up and did amazing work.

I highly recommend Desoto on stage road. My Benz was so damaged from the wreck but Desoto saved the day. Very thankful for the Desoto staff. GREAT work at a great price!

The insurance company had Desoto Collision on their list as a good shop to do repairs. Im so glad I used them. They did a terrific job on the side and front of my vehicle. The black gentleman, I can’t recall his name, and Lexi made me feel so comfortable when I walked in. There was a delay with a couple of parts that were on a special order but when the parts did show up, Lexi told me the painter came in on sunday and painted everything. My car was ready on that monday. When I got the call I was very impressed. Plus they washed and cleaned my windows. Really pleased.

-5 stars I would NOT recommend anyone to Desoto Collision on 64. When I dropped my vehicle off, I was told I would get 2-3 day updates. Well, NEVER once heard from them, I had to call and get my own updates and some of the time they couldnt even locate my car. I call a day before my vehicle is SUPPOSED to be done. The guy asked if I was calling the RIGHT location?!? Strike 1, now I am thinking my car is lost or someone is just joyriding it. Which is totally NOT okay!! Okay, so my car is finalized and waiting for insurance to view and release it. Guess what?!?!? They forgot to put on, what I was told from Geico, 1,000 brackets were missing. Strike 2, are you or are you not a Body Shop. How do you miss that?!? Wait another week. Here we are another week later and Desoto says they are done, waiting on insurance again. Well, Geico Rep comes out and there is a parking light malfunction. STRIKE 3!!! Here we go waiting even MORE days. WORST experience ever and I do NOT recommend anyone to go there. I was told 2 weeks and here I am a month later just now receiving my car. Talked to the supervisor and that didnt go anywhere.

This is the best place for collision repair in the whole city! Great staff and facility! I wouldnt reccomend anyone else!

Reliable

The customer service is the best Ive ever dealt with, went above and beyond to help me through the process in a timely manner. Would not hesitate to bring them future business!

Great work and amazing customer service!

Very good workmanship as well as friendly staff.

I am going to have to take my car back my bumper looks like it is not completely fixed

DO NOT USE THIS PLACE! THEY WILL NOT CALL YOU FOR A FOLLOW UP ON HOW THE CAR IS DOING! THEY WILL LIE TO YOU AND TELL YOU THAT EVERYTHING IS FINE WHEN IT IS NOT FINE! DISRESPECTFUL!

Not real happy about auto body work. Did not repair everything that should have been fixed. Part of a responsibility is Geico insurance but body shop did not repair everything, wheel guard rubbing tire and side traffic warning system not working. Other problems could be the fault of Geico but do not think DCC did enough

These people will lie in a heartbeat to get your business very unprofessional. They will not keep there promise date took them over 10 days from promised day still not finish picking up our vehicle will take to another body shop.

Wayne you should learn some manners boy.

Ok

Best car sellers anywhere

They repaired my car after a accident and there is noise in the tire area they repaired.

Check your car repair well they use old car parts an ruin your cars interior with apoxy glue smell an say t hats what your insurance tells them to do

Horrible Geico adjuster they have their go somewhere else

John is fantastic!

Nice an friendly

Excellent

Did poor work. I was very clear on what I expected and was told it could be done. Well they didnt do it right and didnt call me about any problems.