Worked with Bryan Walker on a recommendation from a friend to purchase my new Mazda CX-5. Bryan was awesome to work with he was extremely friendly and very through with his explanations with all the functions of the cars he showed me. Ended up looking at several different cars (Mazda 3/6, CX-5, used Honda Accord) and he was very patient as I looked over each car as I hadnt looked at a Mazda or Honda before. The rest of the Mazda team was very friendly and helpful as well. Overall the experience was extremely good and surprisingly smooth for purchasing a car. Highly recommend. I am looking forward to a continued relationship with Classic Mazda and recommending friends and family to them after Mentor Mitsubishi went under during Covid. So if you are looking for a new car I recommend coming here and trying out a Mazda very nice cars and I also recommend Bryan Walker as a sales rep as he made the experience easy and smooth.

Daniel Pavilonis appeared to my wife and me as we exited our Cadillac to search for a new car for me. The first car I drove became the one I drove home 7 hours later after visiting every dealership in Mentor. He was the reason I drove home a beautiful blue mica 2018 Mazda 3 Sport with low Low LOW miles (the same price as the identical car at the neigboring competitor that had THREE TIMES the miles on it). Mine is Certified Pre-Owned with extra warranties to boot!!! Thanks Danny!! I recommend all to Classic Mazda in Mentor Ohio, and this consummate sales professional, as the experience was truly memorable. Danny and the finance team were truly elated as I made up my mind to take this beauty home!!!

I purchased a certified pre-owned Mazad3 two weeks ago, it is a great experience. I located this car online, got replied very quick. James J. is extremely professional and knowledgeable, explained everything about the car. If you want a Mazda car, I highly recommend Classic Mazda in Mentor, call James.

I am the proud owner of a 2021 CX9 Carbon Edition Mazda! I have to say from the moment I walked in the door I was treated with such kindness and warmth! From our Salesman Jesus, Finance Manager, Service Manager, to the GM our experience will be one that will not be forgotten. We have never owned a Mazda prior to now and I am so pleased we mad this choice. Jesus took his time to explain every aspect of our vehicle and assisted in programming it to my cellular device. He was so patient and explained all the details with such kindness. They certainly made a huge impression on us. We will refer other family members here and hopefully they will have an equally amazing experience. Thank you all!! Warmest Regards, Dr. B.

My husband and I just returned from purchasing a beautiful CX5 Grand Touring and an extremely positive, painless car buying experience at Classic Mazda with Jon Black, Brandon Knott and Jeff in service. Additionally, all other employees that we came in contact were very professional and pleasant. By far my best car buying experience ever! Following a not so good experience at different dealership. Finally, just not a fan of social posting, so I never do, but wanted to extend my appreciation to them and help other shoppers.

Not only my salesman, Phil, but everyone at Classic Mazda was so helpful during my experience. This was the first time I was purchasing a brand new car and they made the process so smooth. I told Phil right away that I was looking at other brands outside of Classic and he was not pushy in anyway for me to purchase from him. He was able to explain all of the features and benefits of my car with full confidence. It was easy to see he truly believes in Mazda and the CX-5, which is he vehicle I purchased. Every employee welcomed you like you were family. They made it comfortable to ask questions and gave you real answers and shared their real opinions. I will be recommending Phil to anyone I know whos in the market for a vehicle.

I am impressed by and grateful for the professional care and friendly response to an out of town Mazda owners need for immediate service. I called to ask if they could squeeze my car in because the engine light had just come on (mile number 466 of a 784 mile day on the road) and that I was on the road heading home with many miles to go. After a quick check with the service manager, they said to come in as soon as I could get there. My car was in a service bay within 10 minutes of arriving and the manager could not have been kinder and more supportive.The dealership itself was clean, provided a spacious and comfortable waiting area, and had fresh fruit and beverages for customers. Everywhere I loooked, the customer experience was kept in mind. I am so impressed by this dealership!After a minor fix, my car was all set. I was able to continue on my long journey home with the peace of mind that it had been serviced and checked by a quality facility and teamI have never had a more positive dealership service experience! Kindness matters in life and this service team earns the highest marks!!!

This is by far the best car buying experience I have had. James Joseph was our sales person and he made the experience very easy for us. We started the process on line on a Wednesday evening and we ended up driving 4 hours to test drive the car on Friday morning. The last car I purchased took close to 4 hours to complete the process. We arrived at the dealership at 9:30 and were gone by 11:30. Thank you to Classic Mazda and James Joseph for a great experience.

Phil Albert was a fantastic salesman. I purchased a CX-5 this past weekend and he made sure that to answer any/all questions that I had. He was very thorough and made the process very easy and painless. I’ve only had my car for a few days, but the overall buying experience was great!

Such a great sales experience! Phil was great to work with, very informative, responsive, and I didn’t feel like I was being “sold” anything. I love my Cx-30, and felt like their advertised deal was very fair considering the current market.

I reccomend anyone that needs a car to go purchase at Classic Mazda! Ask for Dan Pavilonis! He made sure to give me the most pleasurable car buying experience. Very laid back, and very helpful with any questions I had. Also, it wasnt an all day event either. In and out within a couple of hours!

Daniel Pavilonis worked hard to make sure I got a fantastic deal on the car I wanted! Dan and the guys at Classic Mazda will go above and beyond for you. Even beat other dealerships by $4000 on my trade in value too!

Buying a car is never fun, but I had a great experience with Daniel Pavilonis. I recently purchased a vehicle from BMW, a top service provider, but I thought Daniels service at Classic Mazda was far superior. He actually listened to what we were looking to purchase, quickly identified options and gave us a great price. Daniel listened to what we wanted, helped us find the vehicle and was a pleasure to work with.

Phil Albert is an awesome salesman.He took his time with me explaining the 2021 CX5 inside and outside. He is the type of salesman that dealerships should have working for them. He is not pushing or doesnt make you feel pressured into anything. The car was ready when I got there.Kevin the financial area that did my paperwork was very nice.Best part of Classic Mazda is your service department. Jon Phillips and Tom are the BEST.The best in all the Classic dealerships

We drive just about an hour to do business with Classic Mazda, and even more specifically with Phil. Are there Mazda dealers closer to us? You bet. We’ve been to them, and none of them come even CLOSE to the quality of service we get at Classic Mazda. We always interact with Phil, and I am being honest when I say, we won’t go to anyone else. He feels like a friend who also happens to sell the cars that you like, we actually look forward to seeing him when it’s time to come in. He’s patient, honest and practical, and answers any question you could have about the car you are looking at. He is full of knowledge regarding the cars, you feel like you are just making a better car buying decision with his help, and he just makes the process FUN (hard to believe, but true). Gold star, all the way. Phil, you’re the best. You make Classic Mazda for us. Thank you for all that you do.

The only reason I gave two stars was because the general manager was great, and professional. Nick crea, on the other hand, way unprofessional. I honestly wasn’t gonna write a review until he copped an attitude with me. I had been discussing selling my car (21 CX-30) for roughly a week, give or take a couple days. I decided to do it, when I went into the dealership is only when he finally mentioned it would take time for you to get money for selling your car. I went ahead anyways; at the end I told him just for future references you might want to mention to sellers ahead of time they won’t get money same day. After that he had an attitude with me. So sellers beware, if you’re expecting cash the day you sell your car, I’d go to a different dealership, Nissan gives cash same day, so does Kia in North Olmsted. I will say they did get my check fast, though.

I am totally happy with Classic Mazda and Jeff B. since he very receptive to my needs! I did not have a lot of time to get another lease which makes me wonder why I went with Nissan for my previous lease. That will not happen again! I found my next dealer for the future. They were not high-pressure sales which is great for a consumer like me. On top of it all, they advertised and leased the car the same price. So no lies or loopholes which is almost unheard of at a car dealer. So bottom line ..... I have found my dealer. Jeff B. was very helpful which which is what you would want from a salesman!

Dropped of my 2017 Miata RF to have a new FOB registered. The previous owner had lost one of the FOBs and I had tried to have a Mazda FOB registered by a locksmith and it set the Keyless Entry Malfunction indicator lamp. I told the service representative (SR) about the issue and they stated since my new FOB was purchased from an online Mazda dealer (much cheaper than purchasing from Classics Parts Department) they couldnt guarantee it would work, even though it was a 100% OEM Mazda FOB. For this service, the SR quoted me $98 for the programming/registering of the new FOB so I scheduled an appointment.Fast forward to the service day, and after the service department had my car for 35 minutes, I am told by the SR that it will now cost me $140 instead of $98 for the programming since the technician had to delete my old FOB key code from the start-stop unit (SSU).Really, $140 for a few additional key strokes within the Mazda service software?Deleting the old FOB key code should be required anyway since the old FOB was lost. Why would Mazda not delete a lost FOB from the electronic SSU as part of the normal practice since the old FOB (if found) could be used to steal the car...It seems a 40% increase in quoted fees after the fact is way overboard for a simple keystroke to delete the previous key codes and then reprogram/reregister the new FOB...Needless to say, I am very weary about having them perform any work on my Miata RF on my own nickel since they are so free with my wallet.

As a first time NEW CAR buyer the team at Mazda made my experience so comfortable and exciting rather than nerve racking. Daniel my sales professional walked me through all the differences between the available Mazda 3 sedans with integrity, honesty, and fairness. I was treated like a person making a major life decision rather than a dollar sign. While Mazda typically doesn’t come down far on sticker price, I found that the particular model I walked away with was actually underpriced compared to if I built the same model with every feature on Mazda USA. Furthermore Bob the sales manager helped me to negotiate a final offer that was even better than sticker. And Kevin, boy oh boy Kevin my financial advisor not only did he help me find the perfect 100,000 mile major component warranty at an amazing price, but he saved me a massive headache by showing me ALL the fine print. Ask for Kevin and you’ll know what I mean! All and all with 1.9 APR and the amazing team at classic there’s a reason there are now FOUR yep count em 4 Mazdas sitting in our family home driveway. I couldn’t be happier with the features I have making my commute to work something I’ll enjoy for the next 10-12 years at least! Thank you Classic Mazda!

Great experience!! I was able to get the car I wanted in really good timing and everyone was nice and polite at the location. A really nice and clean location. Will definitely but from there again

Excellent sales staff. Felt like I was appreciated.

I couldnt say enough great things about the guys who helped me out from Jeff Boulden, Bob the manager, Kevin the finance guy! Jeff explained everything about the car, extremely knowledgeable, they all treated me with the utmost respect!! A+++++++++

PHIL ALBERT IS THE MOST KNOWLEDGEABLE EASY GOING SALESMAN I HAVE EVER DEALT WITH HE HAS TAKEN CARE OF SEVERAL FAMILY AND FREINDS OF MINE AND EVERYBODY LOVES HIM

Great buying experience close to home. I should’ve gone there first. I was looking far as Bedford and Streetsboro. The car and dealership I wanted was here all along. Randy was personable and easy to work with. Kevin explained the details of available warranty options. I could tell he wanted me to be comfortable with my car and not worry about future expenses.

Always a great experience at Classic Mazda! This is my 3rd time buying a car from them with Bryan Walker. The service department is also excellent! I highly recommend!

I live in Reno, Nevada. Due to the chip shortage, it raised vehicle prices on the west coast to record highs. I looked nationwide on Cargurus and found an amazing deal for a 2017 Toyota 4Runner TRD at CLASSIC MAZDA.Leland Velazquez was my salesman and he did an amazing job and was very professional. Purchasing a vehicle site unseen was very nerve wracking but he made the process very smooth and answered all my questions. I was able to get detailed video, photos, and a CARFAX report all over the phone. I definitely would recommend Classic Mazda, especially Leland Velazquez, to anyone looking for extreme professionalism and customer service; nationwide or local. Thank you Leland for my dream vehicle!!

Took forever but job was dine to my satisfaction.

I visited Classic Westside Mazda and Ray Hammette was wonderful!! He kept in constant communication, but not at all pushy and he was so nice to deal with. I highly recommend them. Excellent service. Im very happy to have made my purchase with them.

I have just purchased my 2nd Mazda CX5. I would like to thank Mr. Lee Velazquez, sales consultant for the extra time and effort he spent working with my trade-in and purchase of the new CX5 2020. I do not live in Ohio, I drive one+ hours to reach Mazda Classic in Mentor Ohio. I have done this for 4 years and it has proven I was not wrong on their commitment and respect for their customers. I want to mention Mr. Jon Phillips service consultant. I am 75 years old and have purchase many many cars in my life time. Jon Phillips is one of the most respectable and honest service managers I have worked with. Thank everyone at Classic Mazda Mentor Ohio.

Great Team at Classic Mazda, especially salesman Phil Albert

My family and I had a wonderful experience here. All questions were answered, the employees were nothing but helpful, and the car is fantastic. Bryan Walker assisted us and couldnt have been more knowledgeable or helpful in our shopping experience. If you are looking for a new car, Classic Mazda is a great experience.

Test drove nice Ford F150

Bryan was very helpful! He let me decide my options with out any pressure and was very patient. He told me every detail bout the car and i cant be any happier. The paper work was very easy thanks to him!

I brought my 2012 Mazda CX-9 to Classic Mazda for service and couldnt have been more pleased. Everyone was welcoming from start to finish. Most importantly communication was flawless. I worked with John. He continuously kept me informed on the status of my vehicle throughout the entire process. I greatly appreciated how thorough he was in explaining everything to me. I also was provided a loaner free of charge while my vehicle was in the shop. I got my vehicle back in better condition than it was when I dropped it off. Customer service goes a long way and Classic just gained a life long customer. Thank you John and everyone else that worked on my vehicle.

I worked with Phil Albert to transition out of a lease and into a new vehicle. Phil was very supportive throughout the process and was motivated to make sure I left as a happy customer and in a new vehicle. Financing options were phenomenal (0.9% on a 2021 vehicle), and I felt comfortable working with Phil even walking into the dealership by myself as a 20-something who had not purchased a brand new vehicle before. Phil worked to make sure I was comfortable with the numbers, and our transaction. It was a pleasant experience working with the Mentor dealership, and Phil. I’m loving my car (2021 CX-30)!

Superb staff. They were able to get me into an amazing vehicle when I wasnt sure it was even possible. I highly recommend them, ask for James.

I found my dream car online at Classic Mazda. I called the dealership and talked to James Joseph. I have never in my life had such a positive, informative, happy experience while buying a car. My salesman was absolutely perfect. He handled the sale and the paperwork and made it very easy for me to get my car. Classic Mazda should be proud of such a great salesman. If youre buying a car, call James Joseph, Classic Mazda in Mentor, Ohio.

Top notch professional service by Bob C. the sales manager. He was able to get me on the road in a beautiful pre-owned car. I highly recommend Classic Mazda.

RETRACTING MY EARLIER 5-STAR RATING TO A 1 STAR RATING:I still stand by my review regarding the car salesmen. Awesome. However, Ive decided to change my rating from 5-stars to 1-star following two recent experiences with the receptionists.I called two weeks ago to schedule an appointment, as my car currently has three separate recalls on it. A younger receptionist answered and tried to transfer me to the service center, but they were unable to answer at that time. She took my name and number, and promised I would receive a call back. That never happened.I just called today (6/4/21), and an older receptionist answered. I began by saying, Hi, I called two weeks ago about a recall on my car and--, however I could not finish my sentence. The receptionist rudely cut me off saying, YOU SAID RECALL? IM TRANSFERRING YOU TO SERVICE. She did not let me finish my sentence or even all me to say thank you for transferring me. Service answered and was very helpful, and finally got me scheduled for an appointment.While this may seem like an insignificant point to bring up, customer service is everything. Someone answering phones should not be rude and off-putting, as they too, represent the company. You may be having a bad day, but each customer should be treated how you would like to be treated.Ive worked in libraries and restaurants, so I know the importance of customer service, as well as the difference between good customer service and very poor customer service, which is what I received in this instance.To all of the wonderful, professional people I interacted with at Mazda in the past--Im sorry one person has to ruin your Google rating that you work very hard to maintain.---ORIGINAL REVIEW (Oct. 2020)If youre looking for a new car and dont know where to begin, start here. Once youve been to Class Mazda in Mentor, its highly unlikely youll go anywhere else.Ask for Jon B.: hes very knowledgeable and flexible, and will do whatever it takes to get you the best vehicle in your price range. He also goes above and beyond to make sure you understand the vehicle and are completely satisfied with your purchase before driving it off the lot. An important side note for someone with a busy schedule: Jon is very responsive to emails and is extremely flexible if you have something come up and have to reschedule.I highly recommend this dealership not only for its incredible vehicles, but for the kind and professional staff that let you take your time and dont pressure you into buying a vehicle.

Bryan asked me lots of questions to drill down the search and landed on the perfect car for me, my budget and my vehicle needs. Strongly recommend!

I had a great experience with Classic Mazda. Salesman J. Joseph was very helpful and quick to respond. I located the vehicle online. Joseph sent me photos of the car described it perfectly. I traveled an hour and a half to do the deal. Which was quick and easy. I was very impressed with the Classic auto group multiple brands in a area that you could literally walk to. Joseph was probably the best salesman I have ever dealt with. I will be back for my next car.

Bryan Walker and the rest of the team over at Classic Mazda were awesome! We talked back and forth a bit before deciding on a 2017 Mazda6 GT Premium, and it was ready for me when I got there the next morning. Competitively priced and an overall pleasurable experience. Thanks again!

Leased my third car from Classic Mazda this year. Always a great experience working with Lee Velazquez (Thank you Lee!) Classic staff is fantastic. Financing was no pressure, reception was patient with me (trying to remember how to write a check), and the Service dept. goes above and beyond every time I bring the car in.

Jeff was TERRIFIC!! He showed me everything about my Mazda CX-5. He was more excited than I was about this particular car and all it had to offer. It was a wonderful experience! Ill continue to deal with this dealership

I had a wonderful experience purchasing a Mazda 6. James was the person who helped me through the process. He gave me a detailed description of the vehicle, was very genuine about the car, and did not rush me with the purchase. Im very happy with the car and would like to thanks James and Classic Mazda for the car

I felt this dealership provided excellent service with a focus on the customer. Bryan Walker made the entire experience pleasant... There were no surprises, no high pressure sales tactics. Highly recommend to work with Bryan and this dealership if youre looking for a Mazda.

Great experience from start to finish by whole staff. After stopping at several lots in the area searching for a safe vehicle it was Classic Mazda that offered the best customer service and stress free experience. The facility is professional, clean and they went out of their way to ensure you felt safe during the current pandemic. Lee handled my purchase with outstanding customer service and his team members from all departments helped make sure my purchase was hassle free. Thank very much Lee, I look forward to doing business with you again in the future.

I had a great experience with Phil Albert at Classic Mazda in Mentor on Thursday, 5/21. My lease was coming up on my Mazda 6, and I wanted to look at the Mazda 3, since my daughter has one and I enjoy driving it. I love the new design inside and out on this car, and its fun to drive. All the people there that day that made this happen were very professional and friendly. I have worked with Phil for several years - this is my third Mazda and my husband drives one too. I highly recommend Phil Albert and Classic Mazda.

My husband and I are loyal Mazda customers and just purchased a new Mazda. If you are in the market for a new Mazda head over to Classic Mazda and ask for Lee Velazquez. He greeted us and we found him to be very knowledgeable of the Mazda cars. He patiently answered all our questions and was very professional as we worked through the purchase.Also of note - Lee and all his colleagues wore masks and maintained a safe social distance from us which made us feel very comfortable.

Very nice sales and service people. They worked with me to find the car Im looking for by asking good questions and offering advice. The service area and show room are very clean, and theyve recently increased safety measures to continually clean and sanitize all traffic areas.

I had a wonderful experience with buying my car! I dealt with Eric and he made everything very stress-free for me. I found a car online that had recently been a trade in there, I showed up to check it out and we started the paper work that night. The process went nice and fast. I couldn’t be happier!!

Classic Mazda in Mentor is a first-class organization, very knowledgeable and helpful. I have transacted multiple vehicles with them over that past couple years and they continue to give me reasons to come back!

Excellently maintained facility! The employees were very polite and courteous .

The whole crew at Classic Mazda is amazing! From the sales people to the receptionist everyone is friendly, professional, efficient, and so knowledgeable! James was willing to work with my schedule and even bring the car to me during my lunch! The entire process was so smooth, quick, and easy. This is the 2nd Mazda Ive purchased from this location and it surely wont be my last!

Professional staff. Nice waiting room. Quick and thorough service. Highly recommended.

Very friendly. Service Department is extremely thorough regarding COVID precautions, including wiping down interior of car before and after service. Plus, I was shown how to change the battery in my key fob so I could do it at home with my spare fob. Free coffee (including decaf!) and bottled water, as well as bananas and oranges.

I had a good experience at the Mentor Location. I didnt expect for them to be able to beat a rate I found elsewhere, but the team came through. Jeff Boulton was a pleasure to work with. He was kind and trustworthy.

I bought a pre-owned certified mazda6. The experience could not have been better. They were not pushy. They even let me leave to check out another car. They were honest about the benefits of Mazda and they were right. I love the car and would highly recommend classic Mazda when looking for used cars.

Classic Mazda made my buying experience incredibly smooth. I was a little nervous, as I live 3 hours from the dealership. Most of our conversations were over the phone/online, so I did not see my vehicle until the day I bought it. I arrived at Classic and the car was exactly what they claimed it to be. Very satisfied.

Team stayed after closing to close my sale!!!

Wanted to charge me $290 for a compression test and $130 to diagnose a problem with the car alone. A lot of money.

Nick and John were amazing! Buying a car with them was fun and enjoyable. They did not pressure you into a sale. Highly recommend Mentor Classic Mazda for a new or used car. Make sure to talk to John.

My experience with Classic was one of the best I’ve ever had with a dealer. They were upfront about doing business (no b.s.) and they were willing to work with me. They were not pushy at all. The dealership is beautiful and I felt very comfortable there. Thank you Classic!

My son just purchased a used Mazda today. We were very impressed with our salesperson, Mr. Black. He was professional but very friendly and knowledgeable. I would recommend this dealership to anyone.

Great experience buying a car here. Patrick Lauriano was my sales person and he did an excellent job helping me with the purchase of my car. Id also add that he was quick in responding to all my queries over email or phone and even came in on his off day since it was the only day available for me to come into the dealership. He was well aware of the car offerings, and give me a walk through for all systems available on the car. Dealership itself is designed in a modern contemporary way with plenty of cars to chose from. Overall good experience with Classic.

Jon Black got me into the car that I wanted for a very reasonable cost. He was professional, easy going, knowledgeable, and friendly.

Great experience with Classic Mazda in Mentor. From beginning to end, it was seamless. I walked in at 9:00 AM and did not have a clue as to what type of vehicle I wanted and with the assistance of Mazdas sales staff, I drove away in my brand new car by noon! Thank you Classic Mazda of Mentor!!!!

Lee was a great person to deal with at the dealership. He knew exactly what I was looking for and it didn’t take long at all and we stayed in my price range. I will continue to lease from there.

Bryan Walker is super nice and knowledgeable!

This place is a shady dealership they sells cars that do not work at all. I was at the dealership recently and they try to sell me a Honda when the air condition compressor was not working also the rotor need to be Replaced . Do not shop at this dealership. They are very shady and not honest. The mechanics at this dealership do not look at the cars. The car they try to sell to me Need about 3000 dollars of work. they sold it to another customer without telling him the problems with the Car.

My wife and I had a very good experience at Classic Mazda. Bryan Walker found a car that met our needs and he did not just try sell us a car . He was very professional and answered all our questions with patience.Working with Brandon on the financial end was quick snd efficient also.

Great experience. Jeff Boulton and Nick Crea were terrific. Everything went smoothly and quickly. Very professional. And I love my car!

Came in for a recall on my CX9. They always do a good job! They all had their masks on. They had the plastic barriers up at counters. Employees were regularly wiping door handles. Great job to protect employees and customers!!!

Excellent experience. The dealership was very busy when we arrived, but we were treated as if there was no one else in the showroom. We worked with Jeff and Anthony Fitica; both of whom were very knowledgeable, no pressure, and easy to work with. We were very impressed.

Wow! What a great experience. I admit I was a little nervous. Major purchases can be daunting. However, from the moment I texted James Joseph and requested to test drive a vehicle Classic Mazda had advertised online the entire process was seamless. Mr. Joseph met me at the door and we were on our way. During the test drive he answered all my questions and showed me what the car had to offer. Back at the showroom, he teamed up with Anthony and Eric and together they made the transaction quick and painless. Finally, someone made buying a car fun again! Thank you Classic Mazda!

Find Jeff Boulton, he is hilarious and informative. Best of all he will get you the exact deal you want.

James Joseph was great from beginning to end. He was very thorough and made the car buying experience a pleasure. Reach out to him if your in the market for a car.

The sales persons are really knowledgeable and friendly. The process to decide on the final numbers, that is the purchase price and the trade-in was fair and reasonable. The dealership is clean and simple yet contemporary and appealing enriching the experience. The lot had a plethora of cars, hundreds of them so selection was ample. The financing experience was troubling as they really pressed the up sale warranties on you. Asking thousands more for new car warranty is ridiculous - unless the car is lemon. This really took the wind out of my sails, until I got in the new car and my excitement came back. My new cars were prepped nicely and properly. I would buy from Classic Mazda again but would make it clear that I do not want to be pressured about extended warranties.

Bryan, our salesman, clearly explained pricing, was patient and thorough in answering our questions about the SUV, offered us refreshments, made us feel comfortable, met the appointment schedule, provided accurate information, was friendly and pleasant, informed us of options, and told us that we could contact him before and after we took delivery if we had questions. The price was fair, the vehicle was ready on time, and it was well prepared. The showroom, parts area, and shop were orderly and clean. The entire staff was pleasant and friendly. There was no pressure to speed-up the process. The overall experience was excellent.

I purchased a 2018 CX-5 Grand Touring SUV from James Joseph. James was very informative and helpful. Nick Crea handled the final paperwork. Both made my buying experience easy. I would recommend Classic Mazda to anyone looking for a new or used Mazda.

My husband and I bought the new Mazda CX 5 today.We are absolutely amazed by the service of the Classic Mazda.We worked with Lee Velazquez.He is very polite and knowledgeable about Mazda cars.He answered all our questions very patiently.We really recommend Classic Mazda for your new car.

My car was recently totalled and my husband recommended I look into Mazda. Bryan Walker was extremely helpful with every step of the process and found my dream car at an affordable price and helped me through the entire process. I highly recommend him and Classic Mazda.

Great and friendly service! Cameron Mascella was our sales consultant and very helpful and able to provide answers for all of our questions.

I had a wonderful experience! Everyone that helped me through the process was a pleasure. Phil, my salesman, was patient, understanding and fun.

I had an awesome experience leasing my first car here thanks to Lee Velazquez. He was so kind and helpful, extremely knowledgeable and made the whole process enjoyable. I highly recommend Lee’s expertise in the car leasing/buying process and Classic Mazda in general.

I recently purchased a 2017 Mazda3 Grand Touring from Classic Mazda. The folks there are fantastic, really! Theyre friendly, not pushy. They made car shopping a lot of fun - which is what it should be. I got what I wanted for my trade-in and a great deal on the Mazda3.My wife and I liked it so much that 2 weeks later she came back and traded in her Honda Civic lease for a CX-3 Grand Touring. The same great crew (Michael Yamane, Tony Skrtic, and Anthony Fatica) helped her out.Were part of the Classic Mazda family now.

Mr. Joseph is down to earth and gave me tons of info about the car. He replied about my online inquiry in minutes with a phone call. Many dealers shut me down but he gave me a positive outlook on my situation. Super nice guy!

I just bought a 2020 Mazda 3 from Classic Mazda and was extremely happy with my purchase. My salesman was Patrick Lauriano and he did an excellent job helping me with the purchase of my car. Patrick was very sincere, and I never felt like I was in a high pressure rushed into the sale situation. This is the 3rd car Ive purchased with the Classic group, and I could honestly say Ive always had very good experiences.

Lee and Nate were great to work with to help get me a new car after an accident! Incredibly knowledgeable and trustworthy-highly recommend for an easy buying experience!!

I wouldn’t go back to this dealership under any circumstance. The service from the finance Dept has been a nightmare. Instead of apologizing it was my fault. Unbelievable

Buying process was very easy. Jeff was very knowledgeable and did a great job in the delivery process

I had the pleasure of working with Bryan Walker, hes very personable and friendly and willing to help in any way he can. I love how he kept in contact with me through every step of the car buying process, I was never in the dark like you are at some dealerships. Love Bryan and Love Classic Mazda.

This was our third purchase from Classis Mazda and we are also repeat buyers from our salesman Lee Velazquez. Lee has been a pleasure to deal with and we feel he treats us honestly and fairly.We also couldnt be happier with Tony the Sales Manager who is professional and pleasant. We would highly recommend Lee and Classic Mazda to anyone.

Excellent Team, very friendly & fantastic customer service!! Thank you.

I am not one to write reviews due to lack of time, but I had to make time to share what a great it was to go and buy from Classic Mazda. Aubrey Anderson was wonderful. She was friendly, attentive, courteous and knowledgeable! And although we went shopping with our toddler, Aubrey was happy to provide some entertainment for her, so my husband and I could get all the information we needed about the car. Tony was also such a nice sale person. He was very knowledgeable and helpful as well. We cant express what a NICE and awesome experience it was to buy a car. There was no pressure, no misinformation nor bad gut feelings. Both my husband and I were surprised at how great a car dealership can be. Other dealership should learn from Mazda Classic. We will continue to buy from them in the future! Great job Aubrey and Tony!!!

Had a great experience, Internet salesman James Joseph really helped us out in all aspects of the buying process...thanks so much!

Had a fabulous experience At Classic Mazda in Mentor. Patrick and Bob were amazing with great customer service. Patrick was amazing and spent hours showing me a couple vehicles to make sure I was choosing the right one and happy with my purchase.

Ive bought about 30 cars in my lifetime and have to say that my purchase of a used car at classic Mazda was the best dealer experience I ever had. James joeseph was the most down to earth salesman I ever met. I purchased the vehicle over the the phone on his word and Im very happy I put my trust in him. I recieved a reply in less than 30 minutes of inquiry, pictures within another 30 minutes along with his honest review of the car along with what the mechanics had to do to it to make it safe and up to classic Mazda standards for sale.AWESOME !!!!!!

Staff is excellent at customer service! They went above and beyond to get me the vehicle I wanted from out of state at a reasonable price. Salesman Mike Y. was very professional and knowledgeable about everything. I will definitely be a repeat customer.

Went to get 4 recalls on my car fixed. Got my car back 2ish days later with a huge scratch on my door. I think a tech opened the door too far when it was on the lift. However no one reported it. The dealership tried to make it right by buffing it out and offering a free detail. The scratch is still there a good amount. However more scratches appeared on my car after this second visit. I’m angry at this point but am just going to cut my losses and get it repainted on my own dime. Giving 3 out of 5 because the service staff was nice and accomidating, trying to make it right. However hire different techs who respect people’s property. I work in a shop myself, and we always say, honesty is the best policy. You scratch my car, let someone know. It’s not hard.