Made an appointment to come look at a car for the next day, got there and the car was sold. Which happens no big deal, wasnt upset about it. The salesman then told me I should have called before I came. Which came off rude to me, because he knew I was coming to look at the vehicle. He could have given me a courtesy call to let me know it was sold already just as easily as I could have called.

Friendly service staff. Great amenities while waiting.

AWESOME! STAFF! VERY HELPFUL AND PROFESSIONAL STEVE.B THE STORE MANAGER IS VERY PROFESSIONAL AND ROSA FROM THE SERVICE DEPARTMENT IS AWESOME.

Nice friendly people. The staff needs to have face coverings worn properly.

SERVICE DEPARTMENT RATING. I Had a service appointment and was told it would have to be during the week for that repair. I took the day off and brought it in, only to be told they dont carry the part. How did they not know this when the appointment was made? Found another ford dealership that was able to take care of me!

Guy at part department is very helpful. I could be upset that I had to wait a long time for him to finish up with a person on the phone that was looking for parts but took his time with me as well to make sure I ordered exactly what I needed. Appreciated the attention to detail and customer service.

Steve Buckovich and Mike Myers are great salesmen!!! They are not pushy and very helpful... I got a great deal on a new Lincoln and will be buying more cars from them...

As a note for all dealerships- Please do not use stickers on the back of sold cars. We are already buying from you, we already have your license frame on the car, we are already advertising for you.Ive had to deal with dealer stickers before but Art Hill stickers are by far the worst. Trying to get it off took me 30 minutes to do, and caused me to scratch up the car with a plastic razor (we dont have heat guns where I work). I personally wouldnt buy a car from any dealership that puts a dealer sticker on the car, because its not only an eyesore on the car, but because trying to get it off can cause you to scratch up the car you paid them to buy. I hope Art Hill and other dealerships stop putting on these stickers because they are just annoying to deal with.

Great service very professional..Ask for Quicny Q Johnson..

Service Department employees were wonderful! From the moment we checked our vehicle in, checked on it to see if it was finished, and finally, when we picked up our vehicle. The car was returned clean with the recall fixed. 😁

Went for service and they are quick and efficent and just so plesant do deal with. I dealt mostly with Dave and he was upfront and honest. Prices are pretty good for a dealership. Would be great if management stopped being cheap and hired a cashier and more service writers.

Small dealer, but service is great and friendly. I feel comfortable and never feel pressure by the sales team. Oil change is only $55 and got a $10 coupon for my next visit. Had auto start with two key chain remotes installed at $390; had loaner and price is reasonable, but not cheap.

Good selection great cars

Awesome place Steven bukvich is the best if u need any help ask this guy if he can help he will help he helped me and my family well 2 get in a new car its awesome that he helped thanks buk your the best

Nice friendly service

Best car buying experience weve ever had!

Art Hill Ford service is excellant . From the time I walked in, till I picked my car up. The employees are friendly and tell you what the cost will be up front. When I am ready for another car, they will be my first pick. Check them out.

Great service department! i was at art hill ford, everyone was courteous and professional and took care of all my car repairs, reasonable prices, actually the best prices and quality work, made sure my car was safe before my road trip, ty!

We just purchased a new 2018 f150 and fusion. We were having trouble with the auto off and on and needed to be shown how. We explained we had an 1800 mile trip to take to get them home. The woman at the first desk was snotty, being treated as an inconvenience is probably a bad start (if she has a problem sitting there put her further back where no one will be subject to irritating her by walking into the business she works for). Directed to one of the guys the 1st one seemed prepared to help until I mentioned the second problem. Told to go outside and someone would be out. The guy they set easily showed me the first one but had no idea about the other. So, let me get this correct: two new vehicles about to go 1800 with something that didnt work. So, a Ford dealership who refused to help a customer who has purchased new fords since 1993. I think when we got lost in St Louis and Oklahoma city because one of the features didnt work correctly, we have made the decision to contact our dealership AND Ford Moter Co. I think they should know how we were not important enough to help.... Im going to tell everyone I know (they always ask where did you get that new truck) to go anywhere but here.

Cant express the great service here.joe always goes above and beyond for me. Technicians are top notch. Great prices for a dealership repair shop.

Great customer service. Not pushing at all but you can make an oppointment to test drive with no hassle. I recommend this place for great running cars

Was very pleased with the service department .Thanks so much.

Do fear the experience has been great. Professional staff and attentive sales people

GREAT SERVICE FROM ROSA IN THE SERVICE CENTER

I always go to the salesman John S. Never had a bad deal.

I received a letter to bring car in to fix something that was for the coolant..I was out in 45 minutes. Plus they washed my car...All car shops should do this..

We had an excellent experience at Art Hill thanks to Bryce! If youre looking for a nice no pressure salesman, hes your guy!

Great service, never disappointed with any issues with my vehicle. Always glad to help.

Communication is lacking here between the service writer and the customer. Updates and timely commitment are a challenge. Ridiculous pricing structure. I get the fact that you are a dealership, but pricing structures like these are what drives customers to alternative venues. You want good CSI SCORES, over communication is key. In order to play that CSI game you have to have customers to come back to you. Give them a reason to say Art Hill is where I take my vehicle and here is why. I have been involved with FORD for 20+ years from wrench turning to service writer and service manager. Set realistic goals, make and create long lasting relationships and give that customer a place to feel welcomed.

Amazing people who are knowledgeable about their product. No hassle salesmen will never buy another car anywhere else.

No pressure sales guys really nice.

Waited forever before ever being acknowledged by a service writer and poor communication.

I was treated like a queen these guys here are very good

Got right on the repairs, and let us know when we could pick up our vehicle

Went in for a recall and oil change, felt like they were pushing me to take a loaner car instead of letting me sit there and wait. After about 30-45 min they tell me the box for my recall part is damaged and they have a loaner car for me and theyll call me when my car is ready. Im fat and drive an SUV. They lent me a matchbox car. The seatbelt was digging into my hip the entire ride home. Before I left I asked to switch it and they told me they didnt have anything bigger, but Im the first person to drive it! Like thats supposed to excite me while Im getting a bruise from driving this thing. And while Im truly hoping they werent lying to me about the part, it was extremely suspicious that the entire time I was there they kept asking if I wanted the loaner car. And if the part was damaged why didnt they call me earlier in the morning and just reschedule my appt? The whole thing just left me ill-feeling and if it wasnt for the recall Id go elsewhere.

Always a pleasant time visiting while waiting for maintenance repairs

2nd car Ive purchased at this dealership. Helpful sales personnel.

Terry helped me find a part for 1998 that no-one had!!!!

Pushy salesman. Kept pushing a truck i did not want.

Got the car I needed for less than I expected, and George was incredibly friendly and accommodating for me.

Not as impressed with Art Hill this visit as we have been in the past. Service person was telling us they may not be able to find whats wrong with the car without looking at it first. Pay $150 to have it diagnosed and they dont even print on the ticket what parts were needed since Ford no longer makes one of the parts, and we were going to have to figure out how to fix it ourselves. Had to wait for service person to hand write out what was needed. If we were paying premium for a diagnosis, the least the could do is print it out on the ticket. We lucked out, and only needed to replace the windshield, which was leaking on electrical parts under the dash.

Need a car go to ART HILL AUTO. WE GOT A GREAT DEAL ON A 2018 FUSION..

Keith and his service crew are amazing. I started taking my rx8 there because theres not alot of places that can work on rotary motors and they won me over immediately. Seriously they could charge me an arm and a leg like other dealerships but they never do. They always look out for you and explain what needs done now and they go over all options with you. I recently brought my totyota 4runner in to get looked at because my 4wheel drive wasnt engaging. Keith fixed it and didnt even charge me for it only charged me for the oil change. Good clean shop and very reasonable with what the charge for services. Highly recommend them!

Not a great Ford experience certified Ford dealerships are supposed to work on a warrantied for vehicle theyve been avoiding me for 4 weeks have not got a call back for loaner spend four weeks three messages and numerous attempts to try to get ahold of somebody I just keep put off. Not customer friendly

Awesome dealership to do business with, very nice work workers, great service department

Great place to purchase a new Ford. Friendly staff, great deals!

In October 2017, I purchased a pre-owned 2014 ford mustang. When looking at it I noticed a small patch on the rear quarter panel wheel well. I asked both the sales associate I worked with Slobo, Steve Nunez, and the used car manager if the vehicle had any damage or accidents, both in person and in text. They both told me the vehicle was clean, showed me a clean carfax, and on the ad it clearly stated clean carfax and accident free autocheck. I have retained a copy of the ad and the text messages. fast forward to roughly a month ago I was looking to trade it in for a newer vehicle, as my credit had been built up. When I attempted too however it was brought to my attention that there were two police reported accidents on the autocheck and damage on the carfax that were reported on the vehicle. I contacted autocheck and confirmed they were reporting this prior to my purchase of the vehicle. They also attempted several times to auction the vehicle in the weeks before my purchase to lack of any result. I of course was not to happy with this discovery, as it set me back almost $4,000 on the car, when comparing the price they sold me it for compared to its actual damaged value. I went to Art Hill that night and spoke to the used car manager and at first he pulled up the carfax which only showed damage. He denied there was any accidents on the vehicle repeatedly, so I asked him to pull up the autocheck and he saw 2 listed accidents and immediately asked me what I wanted them to do. I told them my requests for how to correct the situation and was told to meet the General Manager, Steve Bukvich, the next day, which I did, and up to now I will say he has been very helpful and professional. I have been working on this matter with him the entire time. But my issue has still not been resolved, They offered to put me in a new vehicle and give me more for the trade than what Ive been offered, but are not willing to negotiate anything that is more of a fair resolution, and I have offered many forms of remediation, even though I am currently at a heavy loss. As a result of this as well I have several more inquiries on my credit with no approval or fruition. I have asked to speak with the owner and COO, but have been declined. They have also again denied any knowledge of accidents in the autocheck and on the vehicle. I am not at liberty to say whether or not they did know, but I do know autocheck was reporting the accidents prior to my purchase, and both the salesmen I spoke too and the ad made clear mention of an accident free autocheck. It has now been almost 4 weeks of delayed negotiation on this matter. I know these things take time, but it is getting excessive. I am normally not a confrontational or heavy handed person, But this amount of time is unacceptable in this situation, I have notified the Attorney General and if that does not bring anything into fruition I will be pursuing legal action. This is not just written out of spite, or to get what I believe is fair per se, but because deceptive practices should be brought to light to let others know the risks when buying a vehicle, and to take everything stated with a grain of salt. Thus I am heavily inclined to leave a one star review, with them gaining that one star purely based on how helpful Steve Bukvich has been, and nothing else.

Went there to file a warranty claim. They informed me Ford declined claim. I called Ford they approved it on the phone with me and gave me a claim number. I went back to the dealer service center. They said Ford denied the claim again?????

Staff is great service is great value is there I have purchased several cars there

People drive extremely insane through the parking lot, extremely insane

Great and friendly service.

Great experience, maintenance crew rocks and they really care.

Omg the best auti group in town

Very good service and pleasant workers

Great place to buy a vehicle.

Pushy sales people. They like to tell your business to other coworkers.

Great service dept and sales staff

Nice dealership, friendly staff. Ask for Charlie White!

Great car buying experience.

Best Ford dealership in Northwest Indiana

Great

Best Ford dealership around

Dropped car off for warranty repair and it took 2 days to replace an air bag

Great service, very polite and prompt

Need to get some deals going with no money down that everybody has a a bank account filled up with money to spend but could definitely make the payments didnt like that points

Great customer service

Brought car for service checkup but wow what a crappy wash job windows car all water spots it was worst than what I brought it in.

But they wouldn’t let me test drive because I was 16.

Very friendly. They cleaned my car inside and out, even the seats.

Fast service and friendly.

Awesome sales people

A friend purchase a car but, it took to long

Bought my 2017 f 250 FTX there..

Their service department is wonderful

Decent service department

We were treated well

So far they have treated me well in service department...will shop there when ready for next car

Possible communication issue regarding not enough info..we needed to know. Hence a untimely delay in service. Plus the weather was like -6° burrr! But fair considering.

Great place to buy a car

Nice people to do business with

Great people great products

Great dealer and service

Great Service Dept

Its ok.

Borce was great

Ok, cars made by Ford suck!!

Checking out used cars.

Need more types of finances

Excellent !

Wide range of clean cars

Waste of time.

Bought a truck here

Nice

Auto dealership

Not for me

Okay