Had a windshield repaired and now need to get it replaced as the original repair was not done properly and I have water leaking. I contacted the claims rep, then she forwarded me to Mr. Kirk Fouts, the regional service manager, who Ive emailed and called numerous times over the past 3 weeks, but still have yet to hear back.This pathetic customer service speaks volumes to the substandard quality of this company.I would HIGHLY recommend you stay clear of doing any business with them.

Insurance claim was turned in a week ago for a broken sunroof. I was told by a Glass America Rep that they needed to use OEM and a local dealer had one in stock, and was waiting on my insurance company to approve the OEM. Insurance approved and Wednesday....since that time Ive been told several times that a manage would call me and update me if theyd even ordered the glass. Manager never called. They never answer the phone...you have to push 1 to be set up for a call back. On a couple occasions I had to wait over 5 hours for them to call back, and then just got the run around. No one could or would tell me if they ever ordered the glass. I contacted my insurance company and had the claim transferred to a different company.

Wow leo the tec was amazing friendly and really know what hes doing I would recommend glass america To my friends thanks leo your the best willie g

I didnt get a free replacement I got the other one same place 5-14-20 had it for a while,it just cracked that young dude said it had a small nick like a rock hit it .I guess they dont want to replace it So I told him let it go . So I switched windshield shop to fix it hope it last longer then those freaks !

Deep scratch in paint from equipment used to put windshield in and dent in driver side door from installer trying to close the door with hip. (Cabin air pressure on glass avoidance) Sent manager receipt for the dent and was told would have reimbursement check by May 24th. Company has not sent check and is not returning communication requests.

JJ from Glass America came to replace our Dodge Ram windshield! Super nice and informative! He replaced the windshield with a Mopar Dodge windshield! He did an amazing job in minimal time! This company and especially JJ are highly recommended!!!!!

Im not sure why American family would ever recommend this company because like some of the other reviews we too had them scheduled to come out and replace our windshield and had to reschedule it several times due to the fact that twice they just showed up unannounced even though they said they would call before they came. So just go with Safelite like I will be from now on.

I have never used this company!A few months back i wawas driving to work, one of their vans almost came into my lane he would have t-boned my car. The driver was to impatient to wait for traffic to clean and he didnt use the yellow lane to wait. So i beeped at him. This man lost his mind, he was a old with a white beard. He was leaning half way out his window cusing and screaming at me you wanna go bi*ch, ill take you down or out!! I was scared for my life so i tried to get away from him. He tries to run me off the road into the median. He almost cost us our lives. Ive called this company more than once to complain and everytime Im on hold longer than 10 mins. Be careful when we see this van around town. If it happends again im calling the cops.I hope you go out of business soon. From a random person on the street

I have to put at lease a star called my insuy to get the windowshield replaced they got everything set up. The day off I called that the tech called in sick and they left a number to call back to reschedule tried calling it and no answer. So then I get a message in email not a call that the appointment is the next day remind you got that Monday but since no one answered I called my insurance company to switch glass companys. I would not recommend any one to a place with bad customer service.

I have missed two days of work for them and then some reason they cannot come! They have called again saying they have me scheduled but no glass!!! DO NOT SCHEDULE PEOPLE IF YOU DO NOT HAVE THE PRODUCT. You waste so much of our time.