One of the few straight forward, no game playing dealerships out there. No hiding and lying at SW KIA Mesquite. Totally opposite of 3 other KIA dealerships Ive dealt with. If youre looking for honesty & integrity, this is the place. From Sales to Finance, they are as transparent as can be. Means the world these days. Thank you Jacob & Nathan for being up front on everything with the whole thing. 2 thumbs up to all yall at SW KIA Mesquite. It was well worth the drive from Hurst, TX.

I had an amazing experience at Southwest Kia Mesquite. Carter is definitely the sales person to ask for. He made the experience comfortable with no high pressure sales tactics and trying to get me to commit to something I wasn’t comfortable with. The whole experience was wonderful!

Just moved from the Houston area to Dallas so I’m still trying to find places I will patronize most frequently. Since I already own my Kia I only went in for service. Prices are better, service was good, and they had a great selection of coffee and teas I could really appreciate since I didn’t have time to stop at Starbucks before my appointment. The wait was long being that I did set an appointment which I was confused about however I took the time to make calls and handle of business. Over all it was a good experience. They even washed my truck :).

Everyone there is so pleasant to work with. Craig helped me with my car and he was very attentive. If you’re considering taking your car here, make the decision. Great environment

Here at Southwest Kia in Mesquite, everyone is at their A game. For the past few years I have come and had service on my vehicle, the staff has always been amazing. Shout out to everyone and especially a new face for me who I have encountered with while receiving service this past weekend, Craig. You are awesome and I hope your manager recognizes your work! He was very helpful and well respected. Southeast Kia hasn’t ever given me a problem nor their employees. Keep up the phenomenal work!!!

I love Kia! They have taken care of my family needs and worked with getting us into affordable cars. Their customer service has great! We love Heather! Nick has also been very helpful! Thank you Kia for all youve done for our 4 cars.

I purchased my vehicle about 5 days ago. The process was smooth, but straight to the point. No special perks. I did receive some advice on how to lower my financing from Justin. Overall, it was a true personal choice to pick KIA. I did get the model I selected. Nevertheless, I hope my family receives appropriate referral recognition. KIA has improved greatly from past years to provide luxury & sporty sedans.

The service that I received from Justin at Southwest Kia was very wonderful. He was willing to help. It was almost time for closing and he was with another customer, he was willing to attend to my needs as well. He completed the sale with his other customer and got right to us. Made the experience quick, easy and very satisfying. I was very thankful that he was the person to help us. I would recommend Southwest Kia for your car buying experience. Everyone was friendly. Especially the salesman.

Yes, Jerry my salesman asked me a lot of questions to understand exactly what I wanted in my New 2022 Kia Soul! He was Awesome and I thank God for Jerry because he did a wonderful job!

Just got my 2022 Telluride. Super happy with my vehicle and the deal I got. Negotiation was fast and simple, no haggling or anything like that. Cynthia was straight to the point and I liked that. Johnny was the same way and it made everything so simple. They gave me a great deal on my trade in as well. Overall great experience. Would definitely buy another vehicle here.

I set up an appointment with Gina one of the sales people at Southwest Kia to see a used truck I saw advertised. When I arrived she was at the door waiting on me. Welcomed my wife and I and right away I felt comfortable with her professionalism. We saw, drove and ended up buying the truck. Thank You Southwest for a great truck at a great price and thank you Gina, Johnny, Justin & Josh for making our buying experience pleasurable.I recommend Southwest Kia and when you get there ask for Gina!Bob & Sandra

As always Kia takes care of my vehicle needs. Great service and quick service. Thanks for that consistency

Buying a car at Kia Southwest of Mesquite was so easy and stress free thanks to Jacob Dabbs! He was by far the best salesman I’ve ever dealt with and I’ve found my dealership for all my future car buying needs and will recommend them to all my family and friends.

The sales guy Kelvin was super cool, and patient. Nate was amazing, very helpful, patient, and knowledgeable. Big shout out to the manager John most of ALL! Thanks Kia

Ask for Stephanie shes really nuce but actually helps & trys her best to see how she can get you your new car. I went to different dealerships but her professional attitude is what got me wanting to keep trying with her. 😊

I had a wonderful experience with Charlie, I had a good time with Stephenie she was the best in helping me with sale to the credit union .Thank you all very much.I wish you all the. Best in sales the rest of the year.

Was here for routine maintenance… always a great experience at SW Kia in Mesquite. StaffMembers are always courteous and make me feel comfortable while I wait. Craig in serviceAlways returns my phone calls, and he makes sure I am scheduled and is eager to respond to any concerns I might have. Prince was very kind and explained in detail the services they performed. Thank you SW Kia…I LOVE my Kia Soul!!!!!! I tell everyone about this dealership….

I always receive EXCELLENT service here! No complaints, no issues always a pleasant environment. Heather Stallings is one of the BEST service advisors.!!!

I had a great experience, it was easy to drive in and out. Nice comfortable waiting area. Flat screen TV, wireless internet service and charging stations. Nice, clean facility and nice service people. Detail review of services performed by friendly, knowledgeable. Service people. I give them a 10!Thanks, Mr. Nathaniel

They had the vehicle I wanted and they were willing to sell it to me for what I wanted to spend.

Crooked dealership. I had a pre approval from capital one they said capital one “didn’t approve the loan” went to another dealership capital one approved and left with a vehicle that day. Pretty sure they only tried with their own financing since that’s the only thing that’s showing on the credit report. Will never return to this dealership. Stephanie was nice though

Timothy Allen at Kia Mesquite was exceptional. He listened to what I was wanting and helped me every step of the way to achieve it. He was very friendly, knowledgeable, and even helped me during his time off from work. His dedication to his customers is top notch!

We had such a great experience with the service department. We werent sure if our vehicle could be fixed. Were so relieved! Thank you, Craig!👍🏼👍🏼

Kia Service center saw me early without an appointment, took care of my oil change in about an hour and answered all my questions. Heather and Michael were great. I highly recommend Kia Service Center in Mesquite, they are the Best!

The Team at Southwest Kia, especially Ashley, were so amazingly helpful! I took my Kia in for a replacement part and it was on back order but they rushed things and got it done in a week! Great job, sweet Staff and really quick! Ashley again was the one who got things done for me!

I Was looking to purchase my first car, and Marcos helped us out. He made sure to ask a bunch of questions and really get to know me so that we could find the car that best fit my needs. As a young female adult looking to by a car there are tons of people looking to take advantage of you and leave you very stressed, but Marcos and the team at Southwest Kia walked me step by step and made sure I fully understood the process and everything that I was signing for. Thanks Marcos!

It was my Husbands car that was repaired in which he is grateful but not happy at all. The recall was on the engine in which they put a lesser performance engine in its place that was just the biggest problem that he talk about. I which there are more also with Kia Finance but he didnt want to do the review. He loves his service people but it out of there hands on what they can do that is right for the customers. I hope this helps.

Had regular maintenance performed (oil change, 26 pt inspection) and completed within 1 hour and a half which is good based on the number of people that were there. This time I did get a car wash and vacuum!The only thing I wished was that the employees wear masks for covid protocols. I noticed the majority of the employees did not wear a mask. I understand it is difficult to wear masks all day but I believe good business practice would be to at least wear the mask when approaching customers as I noticed several senior citizens there so lets do all we can to protect each other otherwise this would have been a five-star. Thanks

Customer service and care was exemplary Craig help us get the services we needed done faster than the time quoted and also he informed us of future things we need to do on the next visit. Craig also showed great customer care by keeping us informed on the appt process and where we were in the visit

My wife and I had a pleasant buying experience at Southwest Kia in Mesquite. We did our homework with Ms. Richardson the online associate. Jerry the sales associate was very nice, professional and no hassles. Nate, in the finance did an very good job getting the warranty coverage that we needed.Thanks to God and all of these associates the experience was very pleasant.Thank you,Larry and Veronica Johnigan

I bought my last 3 cars from Southwest Kia Mesquite and have always had all servicing completed here as well. This past week my car would not start. It needed a jumpstart after turning off...Everytime! I took it to the closest corner oil change, inspection, mechanical shop to see if it just might be the battery. Easy fix I thought. Nope! I was told that I needed a new battery and alternator and it would be $1,000. I declined the service and drove straight to Heather Stallings at SWK. Without an appointment, she let me drop my car off so it could be looked when it fit into their busy schedule. This was a Saturday at 10am. Within 4.5 hours my car was fixed and only a battery was need. No alternator issues were found. This is the service I get every time I take my car to Heather. The mechanics are knowledgeable and timely.The service is customer service focused. I will keep coming back to SWK with a service center like this and HEATHER. SHE IS A KEEPER.Thank you for always keeping my families safety in mind with each service completed.

The service was Great. Craig Greene was my service Advisor&although i was given a time setting of 2hrs. For my transmission flush it was way under that time&at pick up Craig brought to my attention other work that was needed& all service Advisor is not that honest with you . Thank you Craig& Thanks Kia. Also i must mention that when i arrived Craig was busy Bit another Gentleman comes over with the quickness& ask have i been waited on i do apologize i dont remember his name But he was on point and very nice. Thank you. Craig Green for answering my Call& thank you mechanics& Thank you Kia for a job well done.

The service I revived at the mesquite Kia was excellent. From the quick check in to the time it took to deliver my after service was quick. Heather explained everything in detail and made sure I understood before I left the lot. Keep up the excellent work.

Very good service Craig is very helpful and professional.

Heather was very friendly and got the job done as I needed because I had other things going on for the day and My wait was very efficient. Got it done and even had time to wash it before time. I would recommend if you need a great car buy a soul. There very roomy n Ive never had any problems with my car.. you never see a Kia on the side of the road or I havent. This is our 3rd one. Me n my hubby bought us both 2021 just different colors.. see Jerry hes a hell of a salesman. He takes good care of you..

Had a set appointment time.Arrived on time and had to wait a little while.Was greeted by a friendly employee and was asked what I was there for. I explained what service my vehicle needed and I asked if there were any recommendations that my vehicle needed. He pointed out a few things and I appreciated that he did not push for me to have them done.My next visit I’ll have the suggested items addressed and taken care of.They washed my vehicle which they usually do and it took about 2 hours total.We’ve had sets of Kia vehicles since 2015. We will continue to purchase Kia’s because we’ve seen they are reliable and worth the price.Until my next service! See you again soon Kia!

It was easy to drive in/out of the facility. Had a clean and comfortable waiting area for me and my son while we waited for my tire to get fixed.

I found the car I wanted on their website and liked the numbers shown. Seemed too good to be true, so I talked to three people at their place and asked Are the prices shown, including trade-in, actually true? Will the numbers the the same if I come in for a test drive? They said yes. Their advertising says the same thing.After the test drive and while we were finalizing the paper work, the manager changed the trade-in from 16,000 to 14,000. I protested. He claimed that there was a surplus of Honda Civics and that he couldnt get much for it.By then I had a case of new car fever and went along with the deal. But the manager was lying. He promptly put it on the market for $20,000.I love the car and other aspects of the dealership. But I regret that the manager was untruthful and feel ripped off.

SERVICE REP LIED TO US!!! My adult son took my Kia in for service and when he got there he had to call to ask why the car was scheduled. They did not know it was for an oil change.A while later son called and said they are recommending a coolant flush of both the battery and engine. While I was on the phone I had him ask when the last coolant flush was done. The advisor, Nick, said it looked as though it was never done so I said okay, do it.BUT, since I was at home with my files I decided to double-check because it did not sound right. Sure enough, a coolant flush was done AT THIS VERY LOCATION in January. He didnt even bother to look at the file when asked. If I hadnt been home to check, I would have been out the $159 for a coolant flush I did not need. I cancelled the service and called back requesting to speak to the manager, Jason. Of course he did not take my call. Now I cannot trust them at all and the whole situation has made me physically ill. I expected better from a Kia dealership. This is so shady.

As far as service, Heather Stallings, as always showed gold medal 🥇 service each and every time I’ve brought my car in. She’s right out there, either on time or early to greet me. Heather always makes sure if I’m staying, that the shuttle can take me home. And if it’s going to take some time for my car to be done, she makes sure to check on me, let’s me know where the water and snack machine is. Isa very good service technician 👩‍🔧.Thank you,C. Norfleet

I hardly ever leave reviews but this dealership deserves all the praises. They were so patient with me throughout the whole process of getting my brand new Kia. Jerry and Nate are top tier at what they do and I had the best experience overall. Highly recommend!!!

This is the only location I have visited since 2012,had an amazing salesman that year. Have always used this location for my service needs, have had no issues. I do miss some of the technicians that are no longer there but service is still good.

Stephanie was great, she got us into a new 2021 for my son, she was friendly and very easy to work with. If your ever in the market for a new car stop in and see her, and have (Great Nate) finance manager close your deal. Thanks Kia of Mesquite.

I have been a faithful customer for years! Great customer service 👏 Reasonable pricing!

I have been dealing with SW Kia in Mesquite for about 3 yrs. I love the way they treat their customers with respect. I will not be going anywhere else & I recommend them to everyone!

Nicholas from the service department was friendly and able to assist with my oil change that I needed. Service was quick and smooth. I definitely will recommend.

They have always taken good care of me & answered any questions I may ask. I love my 2020 Kia Soul

So my dads car came in for a recall for fuel rail. When I got a call saying that my fuel line was damaged but the recall was done. Funny how there were fresh cut marks on the fuel like, BUT its not the dealerships fault. Good, honest kind of business you are running here, nothing crooked at all.

I LOVE KIA!! I had Estefania P. as our sales consultant, and she was AMAZING!! She answered any questions I had, she explained everything detailed so that I understood, she took her time and made sure I left with something I loved. She was super sweet, professional, and easy to talk to. I love my new Seltos, I will miss my optima but this upgrade is amazing!!! I recommend it!

Jerry was great with everything! The whole process went smooth! He also was very patient with my daughter while she was with us!

I must say I absolutely love the service department here! I purchased a 2020 Kia Soul from a different dealership, and had severe issues not long after purchase. That dealership was unable to diagnose the problem, and for nearly a year it was a struggle. Finally went to Southwest and they got my vehicle sorted (turns out it needed a complete new motor) and back on the road with the best of service. I have continued to go back for maintenance and am always pleased with the experience. Everyone is professional and courteous, they get all the stars!

Service was great! Garrett is a true professional and I was blown away by his professionalism, attention to detail and willingness to seek a solution that was fair to me. Amazing service!

Ashley & Rhylan are both awesome! They make a fantastic team. I brought my Kia soul in for service. I was informed it would be at least 14 days before they could diagnose the problem. My car was unsafe to drive, so Ashley arranged for me a shuttle home. To my surprise, Rhylan was able to diagnose and repair my vehicle in one day. He suggested some additional work, which I had done also. Ashley again arranged for me a shuttle to be picked up and brought to the dealership. I was back on the road the next day after I dropped my car off. Unbelievable! My sons birthday is on Friday. Thanks to both Ashley and Rylan I can take him out to celebrate. 10 out of 10 for service and customer service!

They gave me excellent customer service on this unexpected visit. It was Saturday afternoon, and my car was overheating. Initially, the Service Advisor (NicholasConey) said that they couldn’t do a diagnosis, but he found someone there who could. I was very grateful and Nicholas kept me well-informed about the situation. Unfortunately, the cooling fan wasn’t in stock so I will have to go back tomorrow for its installation. More to follow… Reed Clark

Carter Macey really helped my wife and I through the whole buying experience. We bought a used vehicle. That always seems to be more involved than buying new. I love my new-to-me Honda Pilot. With any car-buying experience you should plan on a three to four hour block to allow for looking at their inventory, test drive, paperwork, etc. Also Nate was very helpful with the financial elements. I don’t like to get the after market coverage, but with a used car, it’s the only way to have a little extra protection when the warranty is no longer available. An important note: Southwest Kia does not have commissioned salesmen so they really do give you great service. I’d go back if I needed another car.

Nick took care of me today.. Thanks again Nick!! hey doesnt matter what you drive Southwest kia service will take good care of you.. Keep up the great work and I will keep coming back.. going on my 4th year.. 💚

Southwest Kia of Mesquite have great customer service. I also referred my friends and family there. Whatever your needs for your car they will help you.

The sales rep Gina made the experience smooth and easy. I was in and out the dealership within a hour and half.

Southwest Kia Mesquite did an excellent job relative to the engine recall replacement. Nick, my Service Team Manager/POC explained that one out more factors might affect when we’d receive our Optima.He mentioned the nationwide chip shortage, engine availability, and the effects of Covid-19.The total time my vehicle was in their possession was 15 July through 17 September 2021.I was thoroughly satisfied with their service and attention to detail. In fact, on receiving our vehicle, it appeared they’d waxed it and Nick apologized for taking so long. The service team went above and beyond to deliver a very nice car to us.

They always roll out the red carpet anytime I go in .. super nice people

Kia souling nowBut the stinger gt niceSalesman was cool definitely would go back .

Thank you Craig for assisting in getting my oil changed, tires rotated and balanced in an hour.

One of the best dealership in DFW. Employees are friendly and professional.Heather, is my favorite. She always goes above and beyond to accommodate you and make sure you leave satisfied.Thanks.

They were running short staffed when we went there so the wait was pretty long. The salesman we talked to was very personable, but left without making a deal because of dealer ad-ons on the used car we were looking at. Was most concerned that they were adding a fair market charge to their new cars of up to $9,000.

Heather is my service person. She does an awesome job getting your vehicle in and out a timely fashion. Jerry is my salesman and came in and said hello to me.

Only went in to compare vehicles in person. Didnt think o would qualify for a car even though I had been working on my credit for over a year. Ended up in the car I actually wanted. Could have gotten a better deal on the same car same year. . . But I would have had to wother go to Austin to get it or have it delivered here for a fee. I think they did a pretty good job.

Courteous, honest,professional service from top to bottom.

I went in here to trade my newer vehicle for a couple year older GMC Yukon. Overall the price they gave me for my truck was less than at another dealership but considering what I was looking into and factoring the cost and everything I decided to go here because other price they had for the Yukon. Overall Cynthia was my sales rep and she was pretty pleasant personally I wish she would interact more or talk more but that wasnt going to be a factor in me buying a vehicle or not. The only reason I gave it a three star however is once we got to the finance while me and her were talking she stated I could get a 2.99 based on my credit and her manager confirmed the same but once I got to finance it went up to 4.2% and the term got cut down from 72 months to 66 months which almost killed the deal for me but in the end I wanted the vehicle because it was a dream vehicle for me and considering the fact that I could still make the payments I went ahead and took it but that is the main reason why I dropped it to a three-star other than that I would have given it a five-star. Overall the experience was pleasant unfortunately I was the first customer dealing with their new system upgrades so I had to spend more time than usual but it didnt bother me Im already familiar with what happens when a transition or merger happens I was just happy to get the deal done at the end.

Great experience the car salesman took care of all my needs.

I purchased the 2021 Kia K5! I had a great buyer experience! Luckily, they had a color I favor, white, and the car was brought up immediately. The car is fantastic and I was shown all of the features, which were compared to my 2019 Optima. Excellent service! Ms Stephanie Olguin is a five star sales representative!! Once I decide on the purchase, she set up all controls in the vehicle for me. The calculation for down payment and car payments was smooth and the paper-signing even smoother! Southwest Kia is a superb dealership, truly friendly, the manager gave me a firm handshake and I drive off a very happy customer! 👍👏🎉

It was the most amazing buying experience! My husband got me the New Kia Carnival! Joseph Castliglione was the best sales team person I have ever worked with! He was so helpful, friendly, and was enjoyable company throughout the buying process! Thanks Joseph and Southwest Kia for helping this mom find the perfect vehicle!

Thank you southwest Kia, thank you Gina and Justin!! The entire process was smooth and seamless. They won’t stop until you get the best deal possible on a car right for you.

Great location with vast selection knowledge staff and fast friendly service department who always take good care of you and your vehicle! Love how they stay in communication with you after the sale to make sure you keep your purchase in top running shape. Definitely glad I chose Southwest Kia and will be looking forward to doing future business with them

Southwest Kia @ Mesquite has handled my past appointments quite well. I believe he’s a supervisor but he was amazing and tended to my situation with consideration and understanding!

I love my car and had a great overall experience, and would recommend this dealership to anyone - also, the Kia Forte is great!First of all, ask for Stephanie O because she was FANTASTIC. Kind, caring, listening and present throughout the experience (and in the days after.) I came late in the afternoon to buy my car, but she still stayed until the end (after closing) to congratulate me on my purchase and even offered for me to come back in to give me a run-through of the car! Thank you! Even the finance guy, Nate, was a delight, leading me through the contracts and documents with a sense of humor and kind words.The A/C filter needed changing so I just came back the next day and they switched it out in about fifteen minutes, no questions asked. Pain and hassle free, with very friendly service guys!This was the first car Ive bought and it went better than I had imagined. A+, thank you so much!

Always a pleasant experience dealing with the Service Dept. The Service Advisor Craig Greene is professional and knowledgeable.

I was excited at first that I finally found a car I really liked after months of searching, it was used, but that was okay! However, they dont tell you that the 2 dealer options arent really options! The pricing was too fishy and made no sense; taking out those so-called options should lower the price, not increase it just to make sure they get the full sticker price either way! Needless to say, I wasnt going to do business with this shady bunch and I dont recommend anyone else do business with them either.

I loved my experience here at the southwest Kia in Mesquite!!! I was helped by Stephanie her customer service was immaculate, my experience was great, and I was in the car of my dreams at the end of the process!! She went over all of my needs and wants to only fit me with what was best she took the time to make sure I was satisfied! I would definitely recommend this southwest Kia!!I got the chance to speak with the sales manager Johnny Yanez he was awesome A++ to him as a manager was there to ensure everything was smooth sailing from beginning to end!! Very welcoming establishment and they will put a smile on your face every time!!!🤝

Kia Southwest Of Mesquite has treated me well with the satisfaction of service on several vehicles owned within the past 7 years. I give them a wide 5 start.

They are always fast and knowledgeable I rather go there for my oil change you dont have to wait 2 hrs like going to Walmart

Craig got me in and out..he explained everything and was very nice

Ashley was my person appointed to my car for my services and she was AMAZING! Very nice and professional and got my car in and out quickly, fixed and washed :) highly recommend!

My sales rep Cynthia Mendez was the best she explained everything to a T and made sure I wasn’t pressured into a decision I would highly recommend them

This was the BEST CUSTOMER SERVICE experience my husband and I have ever had buying a car. They truly care about getting to know what you are looking for and your needs. They don’t try to sell you something you don’t want just to sell the more expensive one. You also don’t have to go back and forth for hours trying to get a payment you can afford. They care more about making you happy, than selling the most expensive car. If you go to Kia, ask for Kelvin Peoples!

Great service as always. Friendly associates.Heather was helpful as always.Thanks!

Very welcoming, Kelvin met us at the door. He was very helpful showing my granddaughter the car she wanted. Nate was very helpful in helping with the financial part. Great service and great people!!! Our experience was great!!

Everything went well it was faster than what I expected customer service was very courtesy I appreciate that and they did a wonderful job on my car and I really really appreciate that thank you all for your help concern and consideration I really appreciate it you guys were as awesome Southwest Kia in mesquite

The service area staff are always pleasant! They’re mostly efficient with performing services in a timely manner and providing great value.

They always provided professional service and the people are pleasant.

STEPHANIE OLGUIN is the best car dealer at this lot. Not only did she get me the EXACT car i wanted at the EXACT rate that i needed she treated me like a friend and made the process that much more enjoyable. And i know what some of you are all thinking that most car dealers try to befriend you just to make a sale.. but this was not that she listen to my wants and needs and made me feel great about my vehicle. If i could give her 1000 stars i would she made me feel like i was buying a car from one of my homegirls lol. My father and boyfriend that helped me choose & get the car loved her as well. Being that we traveled all the way from Amarillo to buy a car and almost getting scammed at other car dealerships, she definitely made it worth it. Great buy, great place, great experience!THANK YOU SO MUCH STEPHANIE I LOVE HER (NOVA) MY NEW 2018 KIA OPTIMA!

Jerry Tonubbee was awesome and very patient with us. We drove from Oklahoma to see a specific car that had been moved to another lot. They went over to get the car we wanted. Smooth transaction and strongly recommend. Worth the drive from Oklahoma. Thank you.

When they took my vehicle in they got to it right away. after trying to find a leak for about 80 mins. they came out and told me that they could not find the leak and recommended that I make an appointment to bring it in which I did. Knowing I use my vehicle in my work and my income was jeopardized I think he prioritized fixing my vehicle so I could get it asap. They discovered that it was not due to a warranty failure as I had thought but that it was due to an earlier accident occurrence putting a small crack in the radiator that had gone unnoticed by the repair shop.At this point the service manager made an extraordinary effort to deal with the insurance co (Progressive) to get the bill taken care of. Which was amazing. If not for his help I wouldve lost a lot more income than I did I am most appreciative!

Purchased a brand new 2021 Kia Rio S right off the lot with 18 miles, from me test driving, crazy fast. I was always informed that purchasing a new car would take hours upon hours, however it was extremely quick, and Kelvin P., the guy who made it all happen was absolutely amazing at getting me and my new car in and out. Great place, great team, amazing car!

Great purchase experience. Team works with you to get a good deal. Kelvin is amazing and works with you and provides a great purchase experience. No pressure to purchase

They was so very nice, they taken very good care of me it was absolutely great 👍, Jerry is the man.

Staff was really nice, efficient, and courteous. I would recommend them to anyone. Great job Southwest Kia Maintenance Dept

So I want to say 1st that I like Kia as a car. Theyre a good deal for the price and not too mechanically complicated. Im trying to help my disabled and retired mother who cant seem to get anywhere with this dealership. Car was bought new from same dealer group but in Austin. Has been a good car. Then my mother hit some road debris that damaged the undercarriage. It happens in Dallas sometimes. So then we take it to be repaired. After 3x in this Mesquite service center, with countless delays, no help with rides, and over $1500 in bills later, this is what it looks like. The service manager Jason Croy, wont return my emails. The online chat never had a rep call as it stated. Jason Croy also never returned my mothers voicemail. Thats 4x in 3 different ways weve tried to contact this... guy. When I call the dealership to get in touch with his supervisor, Im told nobodys above him. Apparently hes owner too? Totally feel as if were being stonewalled. Not sure if we need a lawyer or if someone responsible there will see this and take the reigns. I have my own stuff to deal with and wish I didnt have to work so hard to get this done properly. All photos taken after last repaired.*UPDATE 8-7-20*Three days ago after I first wrote this review, I popped in to see service manager Jason Croy unannounced. He seemed like he was ready to solve the issues Ive posted about. Apparently a manager over him DOES exist and I thought everything was finally going smoother. The car was towed by them back to dealership shortly after we spoke. That was Tuesday afternoon. I Left Jason Croy another voicemail yesterday (Thursday) afternoon inquiring about the car. I dont believe I should be in the position to have to track people down ever, but especially under these sort of circumstances. However, I will do whatever I have to do for this to be right for my mother. So I guess get ready to see me pop up again, Mr. Croy. See you soon!*UPDATE 8-8-20*Car was dropped back off at our house after my pop-in. I wont bore you with the details, but Ill ask if any of you would be happy with $1500 bill for some brand-new swiss-cheesed panels held up with zip ties? O but the zips are warrantied? What a joke. Plus SOMEONE ELSES Sedona key for the cherry on top! I have a vacation to prep for thats been scheduled since December. I will update when Im back but heres some more pictures for now showing someone elses fob and awesome zip tie art. I will release the key to GM or whoevers above Mr. Jason Croy if/when contacted.

Outstanding Service from Nick. I will bring my car back for more services.

Jacob was professional and helpful getting our new car! Buying the car was faster than expected and no hassles. I highly recommend Kia in Mesquite Texas! Great staff! We love our new car! Thank you guys!

Southwest Kia is always a pleasant experience when I bring in my Forte for my scheduled maintenance. They do it right.