Great place to purchase minisplit systems for you home needs.

I purchased a heat pump system from HeatAndCool, and dealt with an excellent sales rep, Yosbany. He researched several items for me that required him to make several special efforts and each time got back to me with the correct answers. This was GREAT service and I appreciate the work involved. And I got a great deal, too... how can you beat that?!!

Rene Parajon - Logistics SupervisorI wanted to express my appreciation for the extensive work you did looking for the manual that was associated to our Klimaire unit. You put a lot of time into researching this data so that we could get this information, it is greatly appreciated! You were very knowledgeable and professional, and the work done was of the highest caliber. Thank you again for helping us get the information we needed, you are the best!

Alex was very helpful in explaining the types of equipment I needed for the 4-zone Klinaire mini-split system.The order came exactly as I ordered it .I would definitely order Klimaire equipment again and a customer since 2012, when I ordered my first mini-split system.

Buying a high ticket item on line is a bit frightening. After purchasing my complete Goodman furnace and air conditioning system, I was more than nervous due to reading some less than complimentary reviews for this supplier. I have to report that so far I have nothing but praise for this company.I called the company several times prior to making my purchase and also several times while I was waiting for delivery. Each time I spoke to the sales department and they were extremely helpful.I ordered the system on January 30, 2021 and received it today, February 15, 2021 via FedEx ground who were also wonderful. So that is a 16 day turn around from Florida to Pittsburgh; not too shabby for such a big ticket item especially during COVID and also extreme weather in our area. I am very pleased.All items were well packed inside boxes except the furnace which had a more open style packaging, but still packaged.They had a good price and also offered financing with Bread.So unless any of these items turn out to be a dud, this is a very happy ending. The company fulfilled the order in good time exactly as ordered.As I have previously stated, I had read many reviews and some were very bad, which had me flagged. However, I can only speak from my personal experience which has been totally excellent. They were responsive in every way and I received exactly what I ordered. I would not hesitate to order from this company again.

Yosbany is the pure definition of customer service. He was quick to respond, address my questions, resolve my issues and prompt to let me know the status. He said what he was going to do and followed thru on all his commitments. He exceeded all my expectations and should be awarded for his stellar service. Thank you Yosbany for the way you handled everything.

Scam scam scam scam...Please to anyone reading this do not buy from this company Im a business owner my self 25 years in the the same restaurant. I have never seen customer service like this. They will not answer your calls or emails they will make you dispute charges with ur credit card company because your not gonna get what you paid for Please dont us this company they are scammers

We ordered a split unit from this company, largely because it said that the unit we were ordering was IN STOCK and SHIPS IN 24-72 HOURS. Its ten days later and I have just been told that It should ship later this week or early next week. Just a blatant lie on the website. The customer service people are friendly enough, but state that they know very well that they try to ship in 7-10 business days as a policy, further illustrating that the timeframe is just a blatant lie in black and white, all over their website. I havnt even got the product yet, to review that. I just have six employees dripping sweat here, that I have to let go early the last two weeks and probably this following one, because I made an uninformed choice based on a lie on this website. Very unimpressed. Be informed, find another vendor, and probably contact them to check their actual availability.

Recently purchased a Daikin Mini Split system. A few hiccups with the order but Yosbany, Rene and the rest of the team were fabulous at quickly getting everything perfect in time for the installation. I would highly recommend working with this company. Their customer service is outstanding! Ive had the system up and running for a couple weeks now and everything is running great! 5 star company!

IF YOU SEE KLIMAIRE ON ANY WEBSITE PLEASE RUN AND SEARCH FOR A DIFFERENT SYSTEM. DURING THIS SUMMER I HAVE CALLED HEAT & COOL 3 TIMES FOR PARTS AND STILL WAITING, GOING ON 3 WEEKS AND STILL NO RESPONSE WITH PRICE AND AVAILABILITY, AT THIS TIME IM DONE WITH HORRIBLE CUSTOMER SERVICE AND WITH KLIMAIRE MINI SPLIT SYSTEM. DO YOURSELF A FAVOR, IF YOU NEED A MINI SPLIT SYSTEM GO TO YOUR LOCAL AIR CONDITIONER SUPPLIER, IF SYSTEM BREAKS YOUR LOCAL SUPPLIER WILL HAVE ACCESS TO PARTS IN MUST CASES THE SAME DAY, NO MORE WAITING FOR PARTS TO BE SHIPPED FROM KLIMAIRE MIAMI.

Purchased the wrong unit for my application. Their website states 60 day returns. Have not been able to get any satisfaction in attempting to return the unit and purchase what I need. Do NOT use this outfit. Buyer beware.

Wow 😲 Unreal Customer service, Heat and Cool.com did an Amazing Job to say the least. I needed a full system, 3 Ton split, with txv valve, and 50 of insulated 3/8×7/8 line set. I looked on the Heat and Cool web site for an Hour checking the Evaporative coil, and Furnace dimensions. The Coil specs did not add up, I talked to Yosbany. I have 10 years Pro HVAC Experience, and Yosbany offered the best customer service live on the phone, while my Rottweiler was Barking at the mail man. Yosbany answered all my questions, and speced out the Evap coil and Furnace with 2 call backs to confirm in stock availability, even gaining access to a three story warehouse perch to confirm the Evap coil. Yosbany took the time to call me back and Triple check it all. We bought the system. Thanks Heat and Cool.com, Thanks Yosbany.

If you want your unit in a timely fashion, use someone else. If you want any customer service, then use someone else. Unit shipped well outside their expected 7 day maximum. No response to calls or emails. Im a contractor and certainly wont be using these useless lot again!

Would recommend highly. Ordered new furnace and central air unit. The company kept me updated on shipping. Units came on time one small problem with conversion kit. QUICKLY addressed and settled. Again if you’re looking for a new system you won’t be disappointed.

They accidently sent me the wrong AC unit but was very willing and respnsive to the replacement. I was told the unit that I ordered would talke up to 6 weeks to receive but somehow they not only found one quickly but sent it to me in record time. I truly appreciate their service.

I am very grateful to the company because it is sending me again an air conditioning remote control that I bought and I never received. I especially thank Mr. Noel Klimaire for his attention. Thank you so much

Absolutely terrible experience...I purchased a $1000 unit. Shipping was prompt, units arrived in two packages, one day apart (not their fault). I ordered an $80 installation kit, which was never included (of course, this was a Friday). I called on Monday, talked to someone, said someone from their company would get it touch. Never did. Called again Tuesday, voicemail. Emailed Tuesday. No response. Call again Wednesday, voicemail. Emailed again, two different email addresses. Nothing. Tried their Facebook page. Nothing. Ended up filing a chargeback with my credit card company for the $80. Total BS. Just tell me you dont have the part, refund my money, it would have saved me a week. Now I have to buy the kit from someone else and delay my installation even more.Will never buy from you again, and will let everyone know your customer service sucks.

I still have not received the wall sleeve or aluminum grill from an order from July 6th. Its over a month now. I have an ac/heat unit that I cant install sitting here in the July and August heat. I ordered from here because the unit I wanted was listed as in stock on the website and I needed it asap. It ended up being out of stock. They also dont tell you on the website that the wall sleeve and aluminum grille ship from the manufacturer which would be nice to now to avoid being in my current situation. There is zero customer service. No one ever answers the phone or gets back to you in any way. You never know what is actually happening.. if anything. This company is terrible and I will never use them again. I never write reviews online and I will make sure this bad review is everywhere possible.

Easy and nice to work with. Items ordered were delivered in a timely manner right to my garage withno delivery charge and no hassle. Smooth and easy transaction.

My experience was horrible. Do not order from Heat And Cool. I ordered on July 13th and its July 25th and no one can tell me why my order still hasnt shipped! Unacceptable! I have had time to order from another company, install my new AC system and still havent heard from Heat And Cool. BEWARE.

Great customer service and technical support team. Our installer had a few questions prior to purchasing and their staff was completely helpful. They recommended different products and brands. Never knew buying an A/C would be so easy. Thank you HeatandCool!

Ordered on June 13 and no response after multiple phone calls/voicemails/emails. I also happened to have a large fraud charge on the same credit card the day after I disputed my charge with these clowns. Don’t make the same mistake, go somewhere else and avoid these people.

Order a unit on April 14. Tried to contact many times via phone, email and even Amazon store and I couldnt get someone to call me back. Theres no excuse for going silent. We can all answer emails and phones from home. I will have to contact my bank to dispute the charge on my card which was charged right away but unit was never shipped and its May 30 today.

Emailed them about a price match and still have not heard from them. They take entirely to long to answer your email and I understand with the issues we have today but a week or more to reply. really?

Great Online purchase, getting ready to install until next weekendGreat customer serviceHugh Hartgraves

Excellent Service even during Covid Shipped within 24 hours of order well packed Definitely Recommend them highly

Update:I finally got in contact with them via the chat feature on their website and they were very helpful.I purchased a mini split but got the wrong length of install kit tubing. I sent my first email to try and get a replacement over a month and a half ago and have still not been able to get a response from these people. It seems they have abandoned their business.

Do not use!!!! I ordered a unit from this company that had conflicting information in the website. the website stated the unit was multi position but turned out to be vertical only. after bringing this information to heat and cool the manager called me a liar and said it was my fault and i was responsible for paying for the replacement. after i hung up they decided to change the website to add the word vertical. when i confronted the manager with this information he denied that they changed the website and said it was my fault for ordering the wrong unit. (please see attached screenshots) . luckily for me Goodman came to the rescue and offered to pay for the cost of replacing the parts necessary to make my unit work with my configuration. (THANK YOU Goodman FOR CARING ABOUT YOUR CUSTOMERS). bad news is that even with Goodmans help Heat&Cool has still not sent me the replacement part necessary after 2 weeks since i sent the wrong parts back to them. Also i noticed that many folks on this review board have had similar experiences and i wish that this review had shown up when i was looking at Heat&cool initially, however the google reviews for heat and cool dont seem to show up for some reason and i wish they had because i would not have used them. hopefully this review can spare someone else the same fate. in conclusion i followed all the right steps, i went to the manufacture website to verify who was an authorized dealer and found heat and cool that way, also the website at first glance was well put together and seemed professional, however after making the purchase i soon found out that nothing was what it seemed to be.

I have lived in South,Florida for the majority of my life, with that said I have had my fair share of A/C issues. HeatandCool has been the only company who has promptly and expeditiously resolved my A/C necessities. They are the example of World Class Customer Service, Great Prices and attentive to my wants and needs when it comes to staying cool in South, Florida !!!!

I was not able to find things quickly on the site. I had to call in but got to sales, guy knew what he was talking about and they were able to do the sale over the phone.. I think that they are based out of florida.

Buy the A/C unit they said its in stock and ships in 24 to 72hours its now almost 3 weeks and have not shipped out yet! They not truth full and dont think i will buy again from them.

I had been shopping online for the best price but this site not only had great prices, I also saw that there is some product search thing that makes it that much easier to find products. These guys were available at 10PM with a chat service that answered literally all of my questions, great job

Wow, these guys take unprofessional to a new level. Put an order in on the 6th, a week later I hadn’t heard anything about ETA so I started emailing and calling them. I sent them at least 5 emails, and called them as many times. Never got a single response, and never got thru to a human being in customer service. I finally had to cancel the order two weeks later as I had no idea what was going on with their end of things. I couldn’t even get them to acknowledge my cancelation and had to open a complaint with PayPal.What a waste of time!

We live out of the county and needed to buy the unit remotely. I got the unit bought fast and hac did the install. Great job guys!!

I didnt even know that you could get these systems online until my buddy showed me this site, never thought to get these systems online. I purchased a firepit, natural gas, and its better than I expected. I then bought a split system Goodman 5 ton for my summer home. Running great!

Website was extremely simple to navigate! I really appreciated that. I will definitely have them in mind!

I have not receiving the ac unit before i place the order i was toll they have 3 in stock a week went by when i made a call then they say those been ordered and that will take a few week they didnt know when it will be for delivery for sure. Very Disappointment.

Good selection of models and brands. But not timely.

I find that buying things online can be cumbersome. I found the site to be super easy to navigate through. Shipping is included. Take about 1-2 weeks to get the product.

DO NOT ORDER FROM THIS COMPANY. DAMAGED MERCHANDISE, NO ONE RETURNS CALLS. VERY UNPROFESSIONAL!!!!

Great website! Easy to find products and very competitive from a pricing perspective. They were very helpful when I called.

I actually found out that there were a bunch of companies trying to do the same thing. I first saw this company on Ebay. Looked reputable, but I will say that the site is legit. I had an issue with a dented fan and they took care of my right away. Spoke with Yosbany, awesome experience.

About a month ago our AC broke down so my husband and I called a technician. The technician said that we needed a new AC and was going to charge us an arm and a leg for it. We found HeatandCool online, and the prices were the best. We called in and spoke to a young lady who assisted us and we bought the air-conditioner. It came on time and we installed it right away. I never knew could buy an Air conditioner online, this company was the best and had the best prices, I will definitely recommend this to all my family.

Worked closely with their team and this a great company. They value the HVAC business and have a passionate people on staff!

Good prices, and Excellent customer service. Resolved an issue I had within one business day.

Alex is the best. Loyal customer... 3 purchase in 2 years. Thank you )) will recommend to everyone

This is my third time purchasing from Heat and Cool over the last four years. The product is performing flawlessly, the customer service is excellent too, technical support is always available and willing to help with any concerns. I will be purchasing a mini split unit next year for my garage. A++

Website easy to navigate, reps are pleasant and knowledgeable. Excellent experience and would highly reccomend to anyone

Purchased a mini-split. Broken! Keep calling to get help and sent from person to person then sent to VM. Emailed company and cant get a response

Working through a ton of possible places to pick up a ductless unit. Found a unit 25% cheaper

I’m going to recommend this company to everyone. My ac broke down and I needed a new one right away. I called HeatandCool and they gave me an amazing deal. My new ac is installed and it is cooling the whole house. Great company.

Horrible customer service and warranty!!! I bought a split unit less than 6 month ago and now there is no hot air!! I called more than 10 times and the customer service transfer me to warranty and the warranty people never answer...I left them more than 10 voicemails and still no response back...I already spend so much money getting people to fix it and still didnt work...I have warranty put those people dont want to do anything about it...Worse experience ever!!!

The Five Star Rating is only for your Customer Service Representatives that I had the Pleasure to deal with!! They were all AWESOME!!!! I dont know who controls your shipping department, but it is a frustrating department to deal with. I dont have enough room to let you know all the problems I ran into.

I have no idea how to buy and air conditioner and I found these guys on google. I called and spoke with Alex, he had been a tech in the past and got it done quickly. The only thing about buying these things online is that they take a while to get here. ACs need to come from these freight companies and they are all over the place. So be aware that you will need to speak to the freight company and not HeatAndCool or whoever you buy your AC from

DO NOT BELIEVE THE POSITIVE REVIEWS- Most of them are paid! The real truth are the ones that say its been over a month and still no item or response from this company! Some people have had there credit cards cancel the charge- or challenge them. Were still waiting- $,2000 later and over a month.... DO NOT BUY FROM THESEEEE PEOPLE!

Highly recommend these guys for air conditioning. Their price was reasonable and low.

I bought a 1.5 Ton Goodman 14 SEER Central Air Conditioner System for my home. Got here in about 8 days. I spoke with their team and it was easy to order. I had a problem with the shipper but It wasnt really on HAC, shippers problem. They spoke with them on my beahalf and got it done

I recently purchased a goodman unit from these guys, I got it within 7-10 days. Quick install

Highly recommend these guys for air conditioning. Their price was reasonable and low.

When I contacted heatandcool I was happy that I liked that you talked about choosing a new HVAC system with a good SEER rating to be sure we’re getting a good one. I want to make sure that I’m getting what I pay for when it comes to a new HVAC system, and I would love to be able to get a great SEER rated system!

Had an issue with my delivery but they were able to resolve it, great job

Typical online retailers are tough to get a hold of but I have to admit that it was pretty easy to get through to them. Walked me through their process, I wasn’t too sure about shipping but because it’s LTL it will be delivered by a shipping company

SCAM Alert. It has been a month! NO communication. I am contacting paypal to dispute the transaction

The customer service was horrible, James Norman was very rude and inconsiderate on the phone. He was not able to help me with the issue I was having so I actually had to call the manufacturer and get the answers I was looking for. I would not recommend buying products from this company because if you have any problems you might be treated poorly and not get your answers.

Purchased my first mini split system from HeatandCool. We had no idea if it was a good or bad investement. Being new to mini splits we were completely nervous. After a few hours of installation the HVAC installer was done. I was in complete Awe! The system cooled and heat to our needs. Goodbye Central Air Conditioners! Thank you HeatandCool!

I purchased a rain cap, but it was the incorrect size. I need to return it (unused), but the company has not provided a return address for me.

Purchased a 15000 Btu 9.6 EER Klimaire Ptac Air Conditioner with 5Kw Electric Heater, purchased the install kit. Came in the mail 6 days after order.. Homerun thank you Heatandcool!!

Website easy to navigate, reps pleasant to talk to, would call again.

I BOUGHT MY MULTIZONE AIR CONDITIONER AND HAD IT INSTALLED, ITS HAS BEEN COOLING WONDERFULLY, THE CUSTOMER SERVICE ASSISTANCE WAS BEYOND EXPECTATIONS. I WILL PURCHASE MORE UNITS FOR MY OTHER PROPERTIES.THANK YOU!

Horrible! Never buy from them. Unit was broken and all I got was a run around. 5 months later and a summer without AC I was finally FORCED to repurchase the unit that was broken in order for the entire system to work. I was told multiple times that a replacement would be sent but it never was. I was lied to over and over. Worst customer service ever.

Outstanding service all around, highly recommend this company, great price and professional service

1 month shipping, no one is picking up the phone, emails...

I needed to cool an add on room that I recently added to my house. I called Heatandcool for advice and they told me to get a 9,000 btu for the space. I bought it and it works perfectly.

Very knowledgeable staff, great product for the right price.

I can only say I bought mine from Alpine Home Air products due to so many bad reviews. Alpine is #1

Do not buy from this company they will send you a unit that does not work then do not return your calls and will not give your money back. I have to take them to small claims court just to get my money back.

Terrible customer service. Conversation on return/replacement proved this business cares only about getting the customers money.

My unit works great. I had some confusion over what parts I needed to make it wifi ready and the customer support I received was very helpful.

Bait and switch site. The advertise one thing and ship you junk. Even the customer service know this. Hope they go out of business. Show what you sell and sell what you show. Horrible company

I ordered 3 units, I ask for 2 upgrades to one of them. I was billed for the upgrades, but did not receive them. My invoice shows that I paid for the upgrades, but the packing lists show they were not put in the box. They pretty much called me a liar on the phone and said that I had to provide pictures of the products that arrived. I did that and now I have not heard from them. I do not think I ever will. I needed a 4th unit which I bought a Senville instead of a Klimaire. I wish they would have all been Senville units. I think it is sad that people and companies have to make a killing instead of a sale. They can keep the $80 or so, I will not be buying from them again. I am a contractor and will be installing many more mini splits over the next few years.And besides Senville was rated higher in the reviews than Klimair.

Awful to get in contact with i am having to report them to my credit card as fraud to cancel an order that they wont answer phones to get and update or confirmation on anything. No tech support, no customer service. Nothing!!!!! They are always “unavailable”.

Julio refuses to replace brand new air handler, because we didnt take the actual cover off the air handler and inspect inside of it with fed ex still here.. there was no shipping damage, all internal. Julio and the company are crooks. The handler is brand new and beyond repair and they wanna charge us shipping fees and restock fees when all we did is purchase it form these low life crooks

Noel was an absolute pleasure to deal with very professional.

DO NOT Purchase here from this site!! Putting my order #6049 on here so they cant try to say i didnt purchase in their reply. Also will post emails confirming i bought from the if needed! The Product looked fine when it came in, had an HVAC Certified Tech install the unit, then it did not work with only the operation light coming on and blinking twice. They referred me to Tech Support and tried calling at least 35 times with my technician present and also emailed them with NO repsonse! After calling many times as mentioned, finally got Tech support and they were not helpful at all, and actually had NO idea why it was doing that and could not help at all! Went back to the company and they tried to only give me a return with 30% restocking fee an of course tried to reip me a new one with $486 in shipping charges! Wow, what a sham! Ended up disputing the charge on my credit card and will see how that goes even though their website says NO HASSLE returns....lol....right...you mean no hassle for them! they end up refunding couple hundred dollars for nothing. TERRIBLE product and TERRIBLE people to deal with! No customer service skills at all, not worried about anyone after the sale obviously since im in Virginia and they are in Florida!

Excellent customer service.

DO NOT BUY ANYTHING FROM THIS COMPANY! I ordered a unit, the unit was two months late, and broken! Now they want answer the phone or return emails!

Great customer service!

Ordered a unit two weeks ago, they lost it. And no one is willing to help!!!!!! DO NOT ORDER FROM THEM!

Purchased a fan unit with CC . Item was not received, no response from their customer service no reply to me email, CC was charged.Reported them to the credit company and will file a police report.