The wife & husband team are friendly & very helpful & have decent selection & offer value not expensive toys.
Been coming here, since 2013, when working in the area, and its been all good experiences.The place is small but they have very good selection of scuba and snorkeling equipment and gears. The staff is very helpful and accommodating to what we need, even let us return air tanks after hours. They also offer scuba diving lessons at this location, Dive pool is in the back building.
I went there to rent tanks and asked their prices. The teenager that attended me was friendly and informed me that they have rentals for $15/day. I live 45 min away and didnt need the tanks for another day so I was looking for a multi day rental. I called up the other scuba shop in town (Prime Scuba) and asked their prices. They mentioned they will do 3 days for $25. Instead of driving over there I thought Id see if this place would price match. So I asked the young man if theyd price match the $25 for 3 days and he thought about it and said sure . The woman (I assume his mother) brought out the two tanks as the boy registered my info on his computer. She then quoted me the full price for two days and then the boy told her he price matched for 3 days for $25. She was very rude and short with me after that treating me as though I somehow took advantage of her or the teenager and showing outward hostility toward both of us for having made the deal. Very uncomfortable transaction and terrible customer service, especially from a small mom/pop shop. I will not be returning.
Went there to have my tank filled for my snuba system, the woman there doubted the legitimacy of snuba and said i needed my c card. Rather than giving me information on getting certified she became very nasty and told me they where in the business of selling gear not air and then refused service. All in all I was very turned off by the whole situation.
Ive been going to Middletown Scuba since I was a kid with my father. Im currently enrolled in there diving school to advance my knowledge and skills as a scuba diver, the owners, workers and instructors are great. They are extremely knowledgeable and enjoy teaching us how to dive the right way. There prices for classes and gear are very reasonable and they have gone over and beyond to help make things affordable to fit into my budget. I do a good amount of emergency salvage diving in my local lake for sunk boats and what not, I could have got all my gear off the internet and saved a few dollars, Ive price matched everything Ive bought from them and the knowledge, help and personal experience far out ways the few dollars I would have saved. When the phone rings at 8pm for an emergency dive and I need something gear related there are few shops out there that will open there doors after they have closed to help you out, and your computer mail order is useless at that point. That just goes to show what type of ppl you are dealing with. I cant speak to some of the problems of the other reviews but I can say in the countless times I have been here Ive never seen anyone from this store be rude or unhelpful.
Extremely knowledgeable and friendly!