To make a long story short, I was having trouble making Citigroup understand my plight regarding an interest payment theyd dropped on me on my current statement. I knew the interest should not have been active yet so I made my way to the store to speak to anyone who could help. Nathaniel from the magnolia store was nothing short of stellar. Not only did he fix the accounting error, he made the deal sweeter than it had been before. This is the difference between dealing with an inherently rude and emotional customer care rep on the phone and dealing with someone in person who values your business. This man is representative of everything a retail experience should be. Thank you.

It took over six months to finish my room!!! And its still not done!!!!! They also ordered the wrong drape for my glass door and would not make it right due of some liability. Ive asked to speak to a manager on multiple occasions and never got to speak with one. I dont blame the salesman nor the guys that installed the equipment, but the upper management and customer service is the worst Ive ever dealt with. Here is just a few things that went wrong, I could go on and on.I would highly recommend using someone else from another city.From Midland, Texas

I will make it short.I bought a Rel Acoustics T9 subwoofer it cost $1,200, paid also for extended warranty for four more years, the Subwoofer only lasted three years. I took it back and they didnt honor the warranty, the manager now, and the previous manager did not honor it. The amp went out which should have been covered. I spoke to the new manager and he told me he was sorry for my previous experience and said he will work with me.

If your speaker ever stops working, make sure you take a picture of the inside before you hand it over. They will damage it for you and say you dropped just so they wont have to fix it. It is also pointless to get the extended warranty.

There warranty sucks! THERE SCAMS!!!

Extended warranty scammers