Recently bought a 2021 F150. With less than 3,000 mile on it. I am already having issues with the temperature controls. I was told when buying a brand new vehicle that while it’s under warranty I could send it in and get loaner while it’s being worked on. Since this dealership doesn’t do appointments and you have to drop your truck off and wait a week out to get it worked on, I am without a Truck to go to work. I have called daily asking if there is a loaner truck in, and am told every day there’s not. They refuse to call you when one comes in because it’s against their policy. Two months now and I still can’t get my truck worked on. I would suggest buying a truck somewhere else because if there is issues, Rodgers will not take care of you.

SAVED US! We were on a trip across Texas to California and had a break down while pulling an RV. ROGERS Ford, for us in, repaired and back on the road in 4 days.Incredible, since SEWELL FORD, a few miles away told us they wouldnt even look at our F-150 for 4 to 6 weeks!! Thats right, weeks!!

The gentlemen that assisted was very friendly and clearly explained everything thoroughly. He called me to let me know that they would be taking longer than expected. He gave a complimentary car wash for the long wait. Very happy with my experienced.

As a business owner I have to say rhe unprofessional service I received from the service director Jacob and the technician Jody is beyond incompetence. I run 4 businesses and one of the jobs I do is as a warranty inspector. It is a job that sends me out to make sure businesses arent trying to scam their customers. I made 3 appointments to inspect this vehicle and everytime we arrived to to inspect vehicle wasnt ready and tech wasnt there. Today he refused to demonstrate what is wrong with the vehicle which screams that he doesnt know what he is doing. The sad part is thst instead of the director making the tech do his job we were kicked out and threatened.

Peter in used cars, 👍I dont usually give 5 stars, especially because dealers dont give real value for trade ins, instead keeping deep gains for themselves at the publics expense.However, I drove far to trade in and drive back a truck that was priced appropriately, even though the market was going up on used vehicles.The salesmen Peter, definitely took his position seriously as a liason for buyer and seller.He was always available and communication was effective. He kept me informed as to the line behind me and how to ensure I held my place in line for the truck.I would recommend this dealership, and I cant say that for many, but very few. I am happy I can add another good experience to the short list, and Ive bought new from dealerships, including super cars.

Getting my oil changed and said the wait would be about 45 minutes but it was probably 30 minutes. They were very friendly and helpful.

Great service! Very friendly service manager and knowledgeable service department.

I was thoroughly impressed with the Rogers Ford Lube Center. The attendants were very welcoming and they went above and beyond to provide the service and information that I required. I will continue to do business with them.

Gave me a warm welcome at the fast lube section, let me know I should probably come back later in the day instead of sit there for two hours, came back when they told me to and they had it done in 30 min! Great service.

Quick oil change at a good price.

The receptionists keep you informed about the status of the vehicle service. Any additional questions or details are answered by the service personnel.

Always have a great experience here! Would highly recommend going here for any vehicle needs, whether its buying a new car, or maintenence. Great customer service!

Great service and friendly salespeople who treat you like a part of the family. They foumd just what I wanted and gave me a great deal. Mike the salesman was great and I know the general manager too Kelly is a fair and honest man also. Will continue to do business with them in the future as well as most of my family cant go wrong new or used. The picture of the blue escort is the one I bought love it.

Great just wish they would have told me they didnt have the recall part before I took off from work to take my car in... but very efficient otherwise more eager to help than the other

I highly recommend Flip! He has helped my family with multiple vehicle purchases! He is patient and answers all our questions. I do not like dealing with anyone else. He is the best!!

I was greeted with about 4 smiles and a willingness to help me, even though I came in just before closing. It is a shame that all employees in Midland dont get the Doss Rogers training. Wow, what a neat place to do business.

Awesome knowledgeable people I thank them for the quick quality service I received

Great bunch of people working here. Everyone has always been so friendly when Ive visited

Everyone was very helpful and courteous. They always welcome you with a happy voice and smiling face ( even behind a mask). They make you feel like they appreciate your business

Went in for a simple oil change and inspection on my car. They did a great job with that, but found a leak in my tire. Instead of me having to pay for a new tire, they did me a favor and took the time to fix the tire with no additional cost. That right there is good costumer service and shows they care about their costumers. Little details like that go a long way and im very grateful.

Everyone there did a great job getting my RV back running great and faster than I imagined! Thanks for bailing us out of a jam! And at a reasonable cost also. The technicians and the Service manager we had were very friendly and did a great job! You have a GREAT TEAM!!!I would highly recommend this dealer if you need service.

Best sales team Abdul and Daniel Boyce always take good care of us when we go to purchase a new vehicle we recommend them highly

Excellent Service. Zack Deboe was helpful & knowledgeable. Provided great info for my next visit!Impressed with floor cover, full seat cover, and even steering wheel cover :) Everyone wearing masks also appreciate! Thank you

Abdul worked with me, and made sure I found the truck that fit my every need and want.Daniel also worked hard to make sure that all financing steps went smooth, and kept me satisfied.Would HIGHLY recommend working with them.

I’m leaving one star because none is not an option. The service department is the worst I’ve ever had to deal with. We have called several times for updates, wait on hold, only to be told our rep is unavailable. After being asked to leave a message, the call is never returned. This has gone on for several days and is the second time it has happened. Please do yourself a favor and take your business elsewhere.

Had a recall. Very professional. Not a bad experience. Not perfect but not bad.

Very friendly, quick and everyone wore masks so I was comfortable. Used points towards service so didn’t have to pay so that was awesome. Clean facilities with coffee, bathroom and three tv’s on different channels!

Great service! Fast lube department rocks!

These guys are on the ball! Made the whole transaction buying online easy and even delivered the next day. Courteous, professional, efficient and most of all, there was no game playing like most dealers like to do. Highly recommend them!

Bought a new truck and it was time for the oil change.Went in and they got to me real quick!Fast lube!Great work Ford!!

Definitely would go here again! They work with you to help you find a vehicle that will best fit your needs. I would highly recommend Rogers to all my friends and family!

Do not go to Rogers Ford Fast Lube at this dealership. They give your contact information to third parties for marketing purposes. Sirius XM is now emailing me daily and wont stop because I went to this place for an oil change and inspection.

The Lube Service was fast and friendly

We bought a brand new Fiesta from Rogers Ford and it had an overheating issue. The service department worked on it maybe 5 or 6 times over the course of almost a year. They always provided us with a loaner vehicle and made sure to keep us informed of the repairs. Nevertheless, the car was a lemon and the overheating persisted. With few options left, we were forced to buy another, more expensive car. Rogers did their best to get us the best deal possible, given the circumstances. Recently, we brought our new 2020 Fusion in after a strut was busted when we hit a pot hole. The repairs ended up costing us around $2,600. When we went to pick up our car, they hadn’t completed the work they said that they would do over the phone. I felt that the car was unsafe to drive and I couldn’t believe they attempted to let us leave with a vehicle in that condition. The car pulled terribly and it was almost impossible to control it over 40MPH. I couldn’t believe it. After a whole year of repairs on the Fiesta, now this??? When I brought it back, they completed the repairs and now the car is back to normal. Given the amount of time and money we’ve spent on our vehicles at this dealership, and the inconvenience caused by the unreliable vehicles we have purchased here, I was tempted to rate this dealership with one star. However, Callum, in the service department was always there for us and was eventually the only person we wanted to deal with. It is because of his customer service and willingness to help us during this year and a half of vehicle issues, I am rating Rogers with 4 stars.

Purchased a used 2018 Lincoln Navigator. The experience with salesperson Mike Johnson and Arnold was smooth and problem free all the way. I flew in to Midland, they had someone pick me up at the airport and take me to the dealership. They took the time to go over the vehicle with me and answer all my questions and when we discovered some small damage they made it right. I am totally satisfied with the vehicle and the way i was treated by the personal at Rogers!

Anthony Brown is the best!

I gotta say buying a car can be stressful and hectic, but Rogers Ford made it easy & enjoyable they have a great professional staff 5 stars all the way!

Took my car in for a hardware issue and a thumping noise. Returned with the same issues. Had no idea what they were doing. I asked to explain and show the technician when dropped off I was told no they look at our notes, when I had called back to get info on my vehicle they had no idea of the notes! Waste of time! Do not recommend ANYONE averting their cars fixed or anything from this place.

The only thing that wasnt great as usual. I got skipped over in line for an oil change. But the service writer took care of it quick and got me done and out. Always great service with yall.

I had a great experience with Rogers Ford, very professional and they did everything they can to insure I was happy with my deal and vehicle. Abdul was great to work with through the whole process and it did not take long at all from start to finish.

I had an after hours emergency with a loaner vehicle Rogers Ford gave me...the sales manager Beau Moore took time out of his schedule to make sure that I was taken care off!! I appreciate Rogers Ford not only for the quality vehicles but the service afterwards!!

Always fast friendly service. Emily is always on top of it!

Always do their best to give their best service and options they can

I must say I had hands down the best experience ever! Randall was my car salesmen an he was absolutely fantastic! He honestly deserves employee of the year!

Best buying experience ever! Our salesperson, Randall, went out of his way to be helpful and was very knowledgeable. Would definitely recommend this dealership if you’re in the market for a new vehicle.

Took my truck to get the turbo replaced and got it back full of oil all over the engine bay from where the mechanics were working on it. I took it back and I couldnt even get a rental because the truck was a 2017 model and because it has 70,000 miles according to them when it is a few thousand under. The truck has extended warranty for 100,000 miles and I have rental insurance coverage on the vehicle as well I hope they can make this right for me!

Friendly and timely.

Very friendly and helpful with my search with a used car. salesman knew the car i was interested in very well and explained all the options the car had. it was a pleasent experience buying a car there.

I dealt with Mike Johnston in used sales, and I must say this was by far the best car buying experience Ive had ever.Sales and finance worked around my hectic schedule, got a great deal and interest rate.Highly recommend and will refer anyone I know to Rogers Ford and Mike. Other dealerships in this area should take lessons. Ive been looking for a truck for 2 weeks and was seriously disgusted with sales and management of other dealerships. I cannot say enough about how pleased I am.

I losed my 3 hours for change oil.

One thing that i really appreciated was when one of the service technicians came back into the customer waiting are and found me and asked me if i wanted to have the cabin filter in my vehicle changed. For, he did not take a chance and assume that i did. instead, he came and asked. I also appreciated the customer service from your reps at the customer service counter in the Fast Lube. The young lady near the entrance door was especially kind, friendly, and very helpful. Andrew was also helpful. They helped me remove the My Key speed control settings.

The parts department was no help and shared no interaction with me. While I struggled to get the part number i needed. Smh wow!!!! Lowsey

They got me the truck I wanted and made sure I understood all the new gadgets and gizmos that I have never had before

Vanessa The sales lady is an amazing person, Helped me and my wife pick out the car of our dreams . Honestly best Car buy experience by Far . Highly recommended.

Always willing to help when we cant figure out to access a program on our phone for our vehicle. Tony and Doug helped today tremendously.

I was employee but i did all my work for my mentor while he sat down doing nothing but i loved that job

Awesome nice people and beautiful cars

Excellent experience at Rogers Ford. Marco Carrillo was a very knowledgeable, courteous, and patient salesman. He listened to our needs, answered our questions and made sure he provided us with exactly what we wanted. The finance dept. was just as great. Explained every detail of the contract and all about the extra warranties available to us. No pressure. I would highly recommend Marco Carrillo and the staff at Roger’s Ford for your next shopping car experience. They will not disappoint.

Uncommon excellent customer service in West Texas. With the oil boom, one thing you can count on in the service industry is a shortage of workers and lack of customer service. That is not the case with Rogers Ford! Great companies take care of their employees and keep them happy. Its nice to work with a company that cares

I went to Rogers Ford and they were absolutely amazing and helpful in me get a better vehicle! They were polite and friendly and they were so wonderful in their service and care to do all they could to get me into a vehicle that day! I would recommend for anyone to go and talk with Sid about your next vehicle and see Bo for your financial services! Great job guys!!!

Great dealer easy to work with.

Great place...

Personal was helpful and questions snswered

Quick courteous service.

Brian is an awesome salesperson, helping us identify the correct vehicle with all the specifications needed. Our process from start to finish was simple and easy,without hassle. This is our second new vehicle in two months, and i could not be more pleased.

My experience buying a new car was so quick and easy! Jose was a great salesman and took care of us. Its definitely not like other dealerships!

Troy Barber as always been very good to us with his customer service skills and professionalism. We have been dealing with him for 5 years now and will NOT have it any other way. He is prompt and get us what we need always and every time. Rogers ford is very fortunate to him as a sales person. We have been through various dealerships and we cannot seem to get any better deal than Rogers ford. There is no hassle on pricing with them especially when it comes to our fleet units. On paperwork side of things it was less than ten minutes and we were finished, Armando thank you sir for your prompt and swift work. They always give us fair and excellent trades ok our tra-in. Amber did an excellent job and was quick about the appraisal. We would recommend Rogers ford to anyone. TOP NOTCH

Great selection of vehicles. Salesman Anthony made sure we found just what we were looking for. Was the best car buying experience I’ve had out of many.

Flip always makes everything a breeze. He’s always ready to help whether I’m just there to look or ready to buy. Highly recommended as he never makes you feel pressured and is very organized and fast when you’re buying

Worse customer service I’ve ever experienced. Went to pick up some parts and everyone was on their phone, didn’t even acknowledge anyone walking in to give them service. I would never get parts or buy a vehicle from this place with zero courtesy or customer service

Customer service rep was extremely professional and friendly. Everything went great; there are no comments for improvement. It was perfect.

They always have excellent service! You may have to wait a little bit longer but they always are upfront with you and take care of things that you didn’t even bring your car on for. Very thorough and always willing to answer all your questions! I don’t go anywhere else is Midland.

Rogers Ford fast lube was quick and on the spot. I went in for a oil change and tire rotation, and while they preformed the work I had a Recall pending and they took care of that as well. Thanks to Jacob Klein and his staff for the quick and accurate service Job Well done!!!!

Thanks very much for taking care of my daughters car. All people involved were so helpful and great. Service department was so great, Ryan, Thanks. Most of all thanks to the Commercial sales manager Brian Swiniarski. He went way above and beyond to help us out. If you need a Ford go see them. I love Ford and Rogers. Thanks again if I forgot anyone, you know who you are, thanks!

Excellent experience from beginning to end and the price was very fair.

Am very unhappy with the Ford dealership in Midland Tx off of Wall Street . The dealership is aware there were vehicles recalled in 2015 for their doors not closing and my vehicle is a model year vehicle that fit into that category but yet when I took it to get the issue fixed they don’t want to fix it unless I pay for it out of pocket. I’m not gonna pay for a defect in the vehicle that should’ve been recalled in the first place. I will never purchase a vehicle from them and I will make sure to tell all my friends and family too not to buy from Ford and I know a lot of people here in Midland since this is my hometown.

Always exemplary service.

- star was being generous - 2 vehicles in 1 month taken in for service - low tire pressure lights on one - “ma’am everything checks out fine sensors just need to be retrained drive for a few days and they will go off - few days goes by and it’s still in - hit the reset it’s just the weather hot to cold and cold to hot it will go off” 2 more days still on - go out of town for the weekend - come back and 2 flat tires - go straight back to Rogers Ford and both wheels and tires are ruined will be few days cause we done have in the warehouse and has to be shipped in - how does this get missed and then act like it’s my faultSecond vehicle goes in for service - engine light on and so is low tire pressure light - gets serviced pick it up drive off and lights are still on - take it back - “everything checks out” give it a day of 2 - few days later still on go back and sit 4 more hours to wait - glad this is rocket since or brain surgeryWhat they don’t get is that it’s costing no one here time and unnecessary money by doing more damage to the vehicle but me because they didn’t care to fix it right the first time - have always bought my vehicles from here - won’t be in the future that’s for sure

We used the Quick Lube for our Dually and they had our truck in and out in less than 30 minutes. Everyone was pleasant and helpful.

Mike, It was a pleasure to work with you and your colleagues yesterday. I felt very welcomed at Rogers Ford!!! And I will have to say that this was the easiest/smoothest purchasing of an automobile that I have ever had... truly!I am very excited about my new vehicle. It is so comfortable and I like sitting higher. It is a real treat to own such a luxury vehicle. Thanks so much for checking on me.Patricia​

Very professional and courteous

No hassle and straight forward. Will use again. T.J was great, Thanks!

Jose has been amazing to work with. He really goes above and beyond to make sure you get great service. I will definitely be going back to Jose at Rogers ford for all my trucks from here on out.

Very satisfied with service I received from Rogers Ford from setting up the appointment to have my car serviced until the time the car was returned to me. Very friendly and respectful staff. Thank you for a pleasant experience as a new customer.

I have only used the Fast Lube so this is my opinion of that service. Jake is an absolute pleasure to deal with. On top of things and honest and up front about everything. Greets me by name when I come through the door . Sometimes the wait is long but thats a small price to pay for quality service...and there is a reason the wait can be long. They service all my vehicles, not just the Ford, and I highly recommend them.

Troy (TJ) is the man! He has done amazing job of taking care of my family. He has sold us 2 cars in the past 2.5 years and we will not shop with anyone else. Keep up the amazing customer service!Thanks Troy and Rogers!!!

People - ExcellentSystems - Room for improvement, especially in their communications. Extremely hard to reach person you need to speak to. Switchboard and persons answering phones in departments very under trained. In our oilfield environment they’re still head and shoulders above their competition

Just can’t beat it: fast, honest, great people. I bought my Lincoln from out of town, and I dropped it off for some unusual issues. The service team there handled it like a champs!!!! I love this dealership so much, even though my vehicle is only about four months old, I think I want to trade it in and buy a larger one from them!!!

I’m not sure if it’s incompetence if they’re crooks but switched out my tires for much smaller tires and tried to get away with it. Called them out on it and had to go back to prove that they put 265’s on there and threw my good 285’s away. Also much longer wait than anticipated. Stay away if possible.

Roger’s Ford made some much needed changes. The service advisor counter helped greatly. Waiting time was cut down, and they kept me informed on my truck. It was so bad at one point I told myself that I would never go back, but I did give it another chance and I drove away a satisfied customer.

The oil change service center is always courteous, fast and thorough.

Oil change part of Rogers Ford is awesome. Omar and Eve took great care of me Thank you

Anthony Brown is awesome he has sold us several vehicles and is always the most courteous.. helpful and honest person anyone could be.. if youre going to buy a vehicle you should deal with Anthony for any of your needs

This was the easiest automobile purchase I have ever made. Found exactly what I wanted and salesman was more than helpful explaining all the features in this vehicle. I drove my new truck off the lot with all the information I needed to operate everything inside. The financing was done painlessly. I am very impressed with Rogers Ford and expect to go back for future vehicles. Thank you all for my beautiful new truck.

Provided a loner car. Found the issue, so hopefully car is fixed. Washed my car and cleaned the inside. When talking with me, rep was professional and polite.

Rogers Ford has been the best experience for us. From buying the truck to service to any other questions we have had. Everyone at Rogers who worked with us have been knowledgeable, polite, friendly (not fake), never pushy and honestly want to help you find the best vehicle and best deal. We love this dealership.

Big shout out to Casey in the service department and the techs for getting my f150 in and out within a week and a half on a entire transmission replacement. She was very nice kept me updated and was always 100% upfront with me! It was a breeze working with these guys after the service department at sewell ford wouldnt go down on their price per shop hour in order for my warranty to fix it, Rogers picked it up without a blink of an eye and got me fixed up in no time. Just because sewell built a brand new store doesnt mean they have to price gouge people to pay the bills.

As always great service and good people.I am a service manager in the heavy equipment industry and i know how hard it is to provide good quality services in times like these..so that being said great job Rogers Ford quick lube...will definitely return and tell everyone..Thanks Again .

Lesley Ray is the sales man you must see he is amazing he goes above and beyond to take of his customers. I live in Odessa he came out from midland 2x and that was before i purchased my 1st truck.7 mo later i bought another vehicle from lesley. I will not buy any vehicles from anyone but Lesley Ray and Rogers Ford in midland.

Flip is a very good professional car sale man . He his very helpful I will definitely keep on shopping at ford .