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Dover Pools
1055 N Walnut St, Milford, DE 19963, United States
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Dover Pools
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Va
Review №1

I visited Dover Pools Milford location to purchase a pool vacuum to replace the one that had stopped working less than six months after I bought it at another Dover Pools location. The clerk, after waiting on me researched my purchased and offered to return the faulty vacuum back to the manufacturer and issue a store credit since the item was still under warranty. What service! Unexpected and very appreciated. Saved me the trouble!!! Exceptional service!!!

Re
Review №2

All the Parts and All Chemicals you will need for your Pool/Spa. With Knowledgeable Staff to assist you with any questions you have about your Pool/Spa

Da
Review №3

I was able to source a replacement pool pump motor on short notice when no one else had the motor. Sales personnel were extremely knowledgeable recognizing the distinction between the above ground and in ground specs for this particular pump motor

Ja
Review №4

Dover pools of Milford are friendly and knowledgeable about my pool and spa.The service is 1st class as well as the chemicals they carry. I highly recommend Dover pools in Milford the go to place for pool and spa relaxation!Jim B.

Wi
Review №5

Great place to buy pool supplies. Knowledgeable and friendly staff!

Do
Review №6

Personnel very knowledgeable, they answered all of our questions. Great staff!

Ni
Review №7

Dover Pools tested my pool water, sold me all the chemicals I needed and explained how to disperse them in my pool. My pool looks Fantastic

Sh
Review №8

They are very knowledgeable, friendly, will take time to help you when you have questions. Jen is an extremely nice person and considerate.

Di
Review №9

Stopped in to get ready for Spring by purchasing chemicals. I was greeted immediately (which was nice), then escorted to the correct department. I was able to get all that I needed, the service was great, and the staff was knowledgeable.

Jo
Review №10

Waited on promptly and had help carrying purchase to car. First Rate!

Da
Review №11

Great people to work with. Bought both pool and hot tub from them. Milford store manager Jen is knowledgeable friendly and helpful. I feel she is looking out for customers. Its always a pleasure to go there. We have water tested often and they just do a great job telling us how to get chemical balance just right. Pool and spa are crystal clear.

Ca
Review №12

Josh is always pleasant and efficient! Thank you!

Ta
Review №13

Always enjoyable shopping here and getting our water tested. All the employees are really knowledgeable too. Lauren is super nice and gave me a lot of tips.

so
Review №14

Found non chlorine and non bromine additive for my hot tub . recived a 10% discount which was helpful

Sa
Review №15

Very helpful with fair prices

Fr
Review №16

Very friendly and had everything I needed to enjoy a pool for the summer.

Da
Review №17

Professional, quick, got me everything that I needed. Very nice and clean !!

Bi
Review №18

Awesome company for all your pool needs! They will rock you! DBPromotions.com

Re
Review №19

Very helpful with all my needsTom

Gr
Review №20

Pools are an expensive addition to a home. Ive found the staff here to be helpful, and suggested ways to cut the cost of maintenance.

Ja
Review №21

Excellent service. Friendly and very helpful.

Ch
Review №22

Had the water tested 3 days apart, the tests were totally different. !!!???They were annoyed when I questioned why.

bo
Review №23

I was in and out. Fast service.

Do
Review №24

Jennifer is great, always helpful and pleasent.

Di
Review №25

Great staff, very friendly & helpful!

Je
Review №26

Very friendly, large selection, and good prices

Sh
Review №27

Great people to work with

ja
Review №28

I called the store before I drove 10 miles to see if they had an item. I explained what it was right down to the measurement, 2 inche and that There were 7. I was put on hold and then was told that yes they had the product. I get there and they didnt have it, the ones they had were about 8 inches. I guess the young man has no concept of 2 or 8 inches. So, I drove all the way over there because they told me they had what I needed and then when I get there, oops they didnt. Not the 1st time, either. They dont listen to what the customer says. They are always a last resort. What a waste of time.

Wi
Review №29

Extremely helpful and polite

Bo
Review №30

The staff is friendly, knowledgeable and helpful

Ke
Review №31

Very Friendly and Helpful..

Fi
Review №32

Always helpful and professional.

Bo
Review №33

Dover Pools in Milford has been helpful to me for years. I do not get the same attention or prices at the competitor down the street. Jen, the manager, is especially helpful. She was able for me to get the thermal cover for my in-ground pool at a price less than online. Just awesome!

Ja
Review №34

Friendly staff and always assist when needed. Part prices are good for a stand alone company. Chemicals are a bit high but compared to off brands it is worth the price since it last longer and works better. ThanksThis applies for Milford and both Dover shops. Ive shopped at all 3 which is convenient while running local errands.

Do
Review №35

I love Jennifer. Shes so knowledgeable and explains everything just right.I cant believe she can take care of so many people and still make me feel like Im the only one in the store. I come back because of her.

Ma
Review №36

Ive used Dover Pools in Milford, DE for many years with great success in maintaining my pool. Jen, the manager is awesome! She really knows pool maintenance and my pool, under her care has been maintained in perfect condition. I highly recommend this business!

Be
Review №37

Cant speak highly enough about the folks here in the Milford location. Jennifer helped me decipher what I bought as a used pool. I, of course, went to her when I was ready to order. She walked me through everything, while her team covered other customers and helped put together my supplies. I could have paid less on-line, but I chose the comfort in Dover Pools knowledge & protection. I am a customer for life...ty.

Ne
Review №38

Was not there

De
Review №39

Salesperson was superb!! Wish i could remember her name. i believe she said she lives in Lincoln. You could tell she likes her job

Fr
Review №40

Purchase went well, Install was an unpleasant process. We purchased and payed in full a 24 above ground pool on April 18th. Coordinating the contractors schedules of when they would be in the area with the weather was the first difficulty we ran into. They delivered the boxes and the boxes sat out in the weather (including rain) for approx 2 months. We attempted to schedule approx 8 times. During 1 of the scheduled times, the contractors truck broke down but we never received a phone call. The second major difficulty was that the water truck could not make it down our drive-way and did not have a hose long enough to reach the pool. We had to use our personal water hose to fill approx 14,000 gallons of water into our pool. Our water had to sit stagnant until they could send someone out to cut for the skimmer. Then we were instructed to bring a water sample to Dover Pools so they can tell us what chemicals we needed to put into the pool. It is now June 19h, the weather is the 90s with a heat index feel of 100 degrees and the pool is filled, but no chemicals. I just went out to the store and bought my own chemicals and will test and adjust the water myself.

Ke
Review №41

Always helpful. Keeps me informed regarding their services and new pool care technologies. The 10% discount for frequent customers helps to keep the cost for care and upkeep down.

Ni
Review №42

I have a 20k gallon inground pool. It is very old and I rebuilt the system myself and Dover Pools in Milford helped me every step of the way! Awesome place and even better people. do free water testing there and make sure you have everything you need and tell you what to do step by step before you even leave the store! They have made my pool management a whole lot easier.

jo
Review №43

Good service. Knowledgeable employees. Overall experience was good

Jo
Review №44

I bought a new spa from the Dover location and the staff at the Milford store were very knowledgeable and helpful testing my water and explaining the startup chemicals and @ease sanitizing system. They really know their stuff!

ro
Review №45

A very helpful and friendly staff. A well stocked store for your pool and hot tub.

Ha
Review №46

Wanted a product that was only in the Salisbury store, the staff was kind enough to have it shipped to the Milford store. very helpful and pleased

Ri
Review №47

Always helpful. Friendly. accommodating well stocked.

Ja
Review №48

Great place, I get great service when I go in, happy with my purchase of my jaccuzi.

Ke
Review №49

Excellent customer service before, during and after I purchased my spa.

Ja
Review №50

Bought our first pool from Dover Pools and they couldnt have made it easier from install to getting the water right. Any issue I had was taken care of immediately. The filter drain cap was leaking right after install. Called expected the typical run around but nope they just replaced the cap end of problem. The whole team at Dover Pools in Milford couldnt be nicer. Jenn even saved a pool float for our girls they picked out the first day we came in to look at pools to give to them as a present after install.

Ge
Review №51

Great and very helpful place to shop! Highly recommended

Ma
Review №52

Very good service with very knowledgeable people.Great pricing. Makes pool care easy.

Jo
Review №53

Always has what we need, friendly service.

Ma
Review №54

Good service. Parts for your pool, chemicals for your hot tub & pool .

Ju
Review №55

Dover Pools in Milford is our go to store for our pool products, testing pool water, and advice. The manager is excellent!

Ri
Review №56

Everyone at the Milford store are extremely friendly and helpful.

J
Review №57

Great products, great people great service!

Re
Review №58

Very helpful and informative personnel.

Pa
Review №59

Always so helpful and friendly!

Em
Review №60

Knowledgeable and pleasant all the time.

Na
Review №61

Purchased a hot tub 2013 and have received excellent service.

De
Review №62

Very helpful staff, friendly!!

Bo
Review №63

Prices r a little high

Wa
Review №64

Very knowledgeable and friendly staff

De
Review №65

Excellent service, thank you

Sh
Review №66

Great people very help with pool troubles,

Ke
Review №67

Love these guys !! Always there to help you !!!

Th
Review №68

My go to store for pool supplies and water testing.

Wi
Review №69

Great but expansive

Su
Review №70

Excellent customer service

Cr
Review №71

Great customer service

Ba
Review №72

They are friendly and helpful

Ke
Review №73

Excellent service

er
Review №74

Very helpful

Jo
Review №75

Always got what I need!!!

Ja
Review №76

The best

Jo
Review №77

Nest service around.

Information
9 Photos
77 Comments
4.8 Rating
  • Address:1055 N Walnut St, Milford, DE 19963, United States
  • Site:http://doverpools.com/
  • Phone:+1 302-839-3300
Categories
  • Hot tub store
  • Swimming pool supply store
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:Closed
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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