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Envision Honda Of Milpitas
920 Thompson St, Milpitas, CA 95035, United States
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Envision Honda Of Milpitas
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Ja
Review №1

STAY AWAY!Even with the current supply shortages they need to disclose all information (markups, sales price, itemized breakdown, etc) to a potential customer.I had been looking to buy a 2022 Honda Civic Hatchback for months but NO ONE had any in stock, and I looked all over California... Fast forward to mid-October and Piercey Honda had one available or in transit. They rushed the entire process (matter of hours) and never disclosed the Sales Price to me (I asked several times via text and over the phone) and was never told. The sales guy (Markus) told me the interest rate, monthly payment, and loan term over the phone...and never the sales price...even after I had asked. I was at work (Accounting) during all this and went ahead and did my own calculations...and discovered they were hustling me for almost a $15k markup on the car. I didnt see the price/contract until it came time to sign the documents. I even had to ask the nice Finance clerk for the price and to show me the total price as I had not been shown even after requesting it several times. The finance clerk helping me even called his boss to inquire about the matter and his boss said: If he doesnt buy it now, someone else will.I walked away with my money. The next morning the sales guy (Markus) had the guts to text me to try to close the sale. Yeah, right.I was mislead big time!!!Its unfortunate that in these hard times all the crooks come out.I took my money to another brand & filed a complain with the Better Business Bureau.

Ru
Review №2

My Service advisor, John Pham, was great! He oversaw the progress on my car service as if it were his own vehicle. Thanks to John’s meticulous work ethic, he personally saw to it that my vehicle was done ahead of the time promised.John is very professional, courteous, and caring. It was a pleasant experience!Also, just as important, my car is back in top notch working order!

ch
Review №3

This car purchase experience was not overly drawn out and I felt like Roberto and his team were very straight forward and did their best to come up with a package that I could afford. I am pleased with my car and the deal that I received on my 2019 Honda.

Ja
Review №4

I was greeted promptly. The service writer was very helpful. It was the first service for the vehicle. He recommended a four wheel alignment, which I agreed to. Having been in the trade myself, I knew the importance of that. I was able to wait for the vehicle like I wanted, and it was done within a reasonable amount of time. Overall was very pleased with everything, and would recommend Piercy to others.

Da
Review №5

Good dealership, you can expect the same as other dealerships (same building layout, check in/out process etc) my 2 star review is specifically applicable to the service department. i have a well documented case in which i took my car for an intermittent issue and the service department hold the car the entire day without even testing for the specific issue. Their report just sated unable to replicate issue how can one replicate something one ever tested. I will advise you to be careful about the service here. there are more options for consumers.

J
Review №6

You know the same old story you hear a noise in your car but you dont know if its anyting. Thankfully when I took it in, Edward from service also heard it and it wound up being something that would have been big problem. They took it, fixed it, and got it back in less time than they thought it would take all the while being extremely courteous!

Ch
Review №7

I had a great experience at Piercey Honda for leasing a 2022 Civic Sport. My leasing consultant, Thomas, made the paperwork process easy to follow. All representatives were helpful, friendly, and courteous. The interior is super fresh and the exterior is in perfect shiny condition. The car rides smooth and I love driving it.

Xe
Review №8

8k mark up for Honda Clarity on top of 38k msrp: 46k plus Tax/doc.50k for Honda Clarity::::> I passed.Give thêm up and go some where else.

Ri
Review №9

Service advisor (Brian) worst customer service always trying to scam every time I take it in for an oil change unnecessary mechanical fix when the car still new and runs perfect and I requested to fix weather stripping he gave me ok he was going to fix… its still hanging off from the doors when we picked up the car they are lazy only good thing they have there is salesman .

Ol
Review №10

It was a good experience, I returned my leased car(they paid off my leased car) for a financed car. I ended up returning my 2019 Honda civic hatchback for a 2021 pilot, they really hooked it up and everyone who helped us was really nice. Even the finance guy. He was a great help and answered all our questions. I originally got my car out near Santa Cruz for my lease. My intrested rate was low and I put no down payment down, if you are looking to trade your car or get a new one the time is now.

Ub
Review №11

I wish I could rate lower but... please do not buy your vehicle here. I called looking for a Honda Clarity Base which retails at around 33k, they marked up the price by $10,000!!! $43,000 for a new car? Thats Acura level money!Way better options in the area so please do your research before buying. Avoid this dealer if you can.

ab
Review №12

Don’t even try here, every time I make an APPOINTMENT for service i specific mention my wait will be a the dealership, more than 3-4 hours wait for just an oil change when I ask about how much more time their answer is we though you left we’re about to start you vehicle and other excuses, That’s so disappointing! take your Money somewhere else but here, sure there’s many more Professional and serious business that’ll be more than happy to help you $

Ra
Review №13

Good: friendly staff.Bad: pricey work. Imposed extra things/job and confusing answers when asked for explanation. Took a long time to finish up with inspite of appt, Id expect atleast accurate ETA for appointment based clients.I guess thats the norm around bay area bow tuat Ive tried a few company (honda) service centers.

ja
Review №14

I worked with Sam .He was exceptional. He was patient and listened to our needs. He put us in the car that was perfect for our needs. I could not have asked for a better experience

ti
Review №15

My partner purchased a 2020 Subaru Impreza Sport . The staff was amazing . Finance process was very streamlined. My only heartburn, the vehicle sound system (speakers ) do not work . I can’t blame the dealer . This is a result of a software (firmware ) issue by Subaru. I just wish they would have attended to this before offering the vehicle for-sale. It’s inconvenient to make a reservation with a Subaru dealer two weeks out to get it corrected . But over all both of us are extremely happy and recommend the Piercey brand . 👍🏼

Je
Review №16

With having my family grow. I was able to get the car I want and need along the way. Tuan the salesperson was very helpful, without him and his team I wouldn’t be able to get the car I need. The GSM that was on duty, wasn’t able to meet him in person. Thank you sir for your help and able to give me the car at my pricing I can afford. You guys have been very helpful to me and I gladly appreciate the help!

ar
Review №17

Service advisor kept recommending services that were done just a year back when the maintenance minder showed up. Check out your cars service history (can also be checked on carfax) before opting in for the recommended services.

Ha
Review №18

Highly recommend! Sam went above and beyond to make everything go smoothly! Car is amazing

Ki
Review №19

Edward took the time to look up my previous service history at all Honda dealerships. He reminded me of what was skipped last visit, made recommendations for this visit. When I said no to a service, he didn’t make me feel bad and was quick to let me know when it’s best to complete it by. I waited for service which was promised in 2hrs and it was completed on time.

Ha
Review №20

Service advisor ( John) was very helpful, and supportive . The car was making some noise from the front dashboard which was very annoying. John helped to have a technician check, and perform test drive to duplicate the issue. The technician was able to locate the issue, and was able to fix the problem. Overall I was very happy with the service. Due to the attitude, and willingness of the service team, I have been bringing my car for service at Piercy Honda, and will continue to do so in the future.Great Service.

Li
Review №21

Exceptional Customer Service!!Manolo really took the type in helping my sister purchase a vehicle . He is very kind and helpful in all the ways possible.I would definitely recommend this car lot for 1st time buyers!

Gh
Review №22

They were very helpful during the experience

ka
Review №23

I bought my honda 2021 accord from. Great service didn’t feel rushed. Friendly staff. The sales man Sam who helped me find the right car for me, he went overboard in helping in everything made sure the whole process went smooth. Definitely recommend. Will come back here for my family and friends cars aswell

Se
Review №24

Great service and great communication. You cant ask for more. Weve bought our last 2 cars from Piercy Honda and we will buy our next cars from them as well.

Ro
Review №25

Very good service with nice staff. Highly recommended to everyone.

Am
Review №26

Great customer service for my first service on my vehicle! Thank you Bobby Nguyen for your help, patience, & great customer service :)

Io
Review №27

I had a great experience with Johnny Nguyen about the recall of my car. He was quite friendly and his response to my inquiry was very quick. I appreciate I could complete the repair promptly.

A
Review №28

Rosalie was great. Came right out without me waiting. Greeted me. Very friendly and happy. Asked what I was here for and gave further recommendations. In all, a great experience.

zh
Review №29

Sam is my salesperson and he is very considerable for the customer as well as being professional while introducing the cars. I was able to buy a CPO 2018 Accord with all the features I wanted and less markup than I expected. Overall, Sam and all other advisors are very helpful and I would definitly recommand this place!

Al
Review №30

SHADY SALES PRACTICES, we had a horrible experience at this dealership. Just to begin with their inflated MSRP, that is just a bad start. Think twice about coming to this dealership, for sure you will overpay. If you want a fair and straightforward buying process don’t come here, they don’t care for you as a customer. Sure the inventory is low, but there are plenty of other dealerships out there, choose the one that treats you right. And run away from that square sheet!!!

Ma
Review №31

Do not buy Gap coverage from this dealer as these people are scammers. I refinanced my car last year, so they owe me the refund for the gap coverage I purchased from them. I called the 1000 times, but no proper response or call back. Its been 18 months I have been waiting, but not yet received.

Va
Review №32

This place is awesome. They were able to find the car I wanted in the color I preferred during a time when the inventory available is limited (because of Covid-19 and production slowdown overseas.)

St
Review №33

Overall disappointed in the sales people. They are using the covid excuse to raise prices, when ironically its preventing them from selling vehicles. After much and forth, and a bit of arguing, they finally gave a reasonable price. But it was too late, my wife did not want to do business with them. They are aggressive, and think because its a sellers market they can do whatever they please, including charge $4-5+ extra for common cars, and use the general excuse of supply and demand except demand hanst changed much per various articles.They are not the only dealer pulling this during a time when everything is in chaos, between chip shortages and other factors. Hopefully come 2022 it changes, and they drop the extra fees to cover a non-issue, and treat people better.

Ja
Review №34

Great experience all around! Arrived at my appointment and was attended to I’m immediately. Francis Le helped me out and was able to get my car service (recall passenger air bag) done within an 1hr! Amazing! Overall, would come back again for my car service. Everyone is very nice, helpful, and efficient.

Ju
Review №35

Prompt and customer friendly from the service representative to cashier/rental - a difference compare to other dealer service

Vi
Review №36

Great Service facility and Friendly Staff! Very much satisfied with the service. Would definitely recommend to my friends

Jo
Review №37

Updated star review. Had a wonderful experience with our salesman Thomas Battles, and did not feel pressured in making our purchase to a new Ridgeline. He needs huge recognition for his great customer service and kept me in the loop throughout the entire process. Anyone need a new car, ask for Thomas.I dropped the 5 star review to a 3 star review ONLY because their finance team made the whole experience uncomfortable and were very pushy. Once the finance manager came in, the whole experience was ruined because i kept asking for clarification and he kept repeating the same thing. And he was more focused on attempting to poach me as a technician to work for him and showing me his Snap-on tool box. Neat. Just trying to buy a car here. Stop attempting to poach me. Anyway, with everything said, sales team i give them a huge 5 star rating. Finance team, solid 3 stars. 👌

T
Review №38

Piercey is professional, personable and patient. I am so pleased that my first ever used car purchase was shared with Piercey! I had been seeking a very specific Honda for about 2 weeks. I live out of state and discovered the vehicle I wanted online. I contacted Piercey and straight away I received an answer from Charlie. Even though I live on the other side of the country, I felt that I was treated as a local. Marcus helped me to feel confident and guided me every step of the way. Aaron in sales was very helpful and easily accessible for information. Thank you Piercey for making the process simple and rewarding! I wish Piercey continued success!

Ji
Review №39

Loved servicing my Honda here. Good staff and quality work too 👍👏👌

Ab
Review №40

I went on a Wednesday morning for routine oil change. There was no rush or line of vehicles but everything was moving very slow.Normally in a service center in Stevens creek or elsewhere they check under the hood with you and around the car to see any first glance changes required but that does not happen here.Anyways, the service person only emphasized on the preventive changes with a estimate of more than 1000$ and not what is actually required and needs urgent attention which would have cost 250-300$.The estimate did not have any note about engine air filter change and then post service note contained a note saying it requires attention but I declined it.There was definitely a lack of effective communication here which I have not experienced in a Honda service center in bay area.My cars warranty had expired for 80000 miles and I wanted to extend it and was told multiple times the finance department will call me but no one called, I can only imagine how a car dealership makes less profit if it does not want your business.I was called at 12.15 pm that the car was ready and I am still here at 2.00 pm and the car is not out here.I am not sure if these service center do not want new customers or are they overwhelmed with work that they care less but the decision to come here due to it being near to my new home was a BAD decision. I should stick with Honda at Stevens creek, big mistake on my part there.

Li
Review №41

Bonnie and Bobby gave excellent service due to the fact my appointment was never to be found even tho I made it on April 13-14th not sure what date it was since I had a horrible experience with prior agreements with the dealership. Bonnie and Bobby both turned it around a little. My service was excellent and tinted windows came out beautifully.

Al
Review №42

Went in to fix a recall, and they disconnected my keyless fob, and then when I went to let them know the next day they wanted to charge me $192 to make a diagnosis, when it clearly was that they disconnected it, because it was working perfectly fine before ! $192 + wtv they were going to charge me just to connect it again ! Don’t go here to fix your recalls!!!! Bad customer service !

tu
Review №43

Phu Pham is very helpful service advisor at Piercey Honda. I am very satisfied and trustful to bring my car for service at Piercey Honda

Ma
Review №44

Great experience all around! Arrived at my appointment and was attended to I’m immediately. Adward Olivares helped me out and was able to get my car service. Amazing! Overall, would come back again for my car service. Everyone is very nice, helpful, and efficient.

Ar
Review №45

Bought my car here over a year ago (little difficulty with the Finance Dept but were good now) and the members of the Service Team have really come through time and time again, for every maintenance order since then, and made the whole experience worthwhile. They always take the time to explain the work the car needs (without adding unnecessary tasks), what work theyve done, and how you can help keep the car working at its prime. Special shout out to Kenny Tsui for coming in clutch today and helping me find a discount for the service I needed. Kept me on the road, and kept me from breaking the bank. Always a pleasant experience.

Ra
Review №46

My husband and I went to inquire about the CR-V. We had called earlier by phone and someone from the dealership had asked us to come in and that the CR-V was available for test drive. When we went to the dealership, we were told everyone was busy. When we requested for a test drive they started jeering by saying we can test drive if we pay 5K above MSRP and sign that day. They said a few other things which I really dont feel like mentioning but seriously they were trying to insult us and make fun of us. There were no customers there apart from us and I wasnt surprised- if this is the type of customer service they offer. We just stopped considering the CR-V after this and proceeded to buy the Venza. Hondas brand name is getting dented seriously.

Sh
Review №47

Been coming here for service since I bought my Clarity. Prompt, polite service.

Wa
Review №48

I was a long time customer for Piercey Honda (since 2012) and have used them for most of my services. I did notice a significant change in their customer service since early 2020 as most service advisor are mostly a salesman now(not sure if its related to the pandemic). Our Honda Odyssey had a fuel cap warning sign come up and we since we have purchased an extended bumper-bumper warranty, I took it in for a check-up. The service advisor stated that they will charge me a diagnostic fee of $199.98 to root cause this issue and there is a chance there might be no issue found. A bit surprised with his response since the fuel cap warning sign was triggered multiple times, I noticed Piercey Honda takes competitor coupons, I searched and showed them a free diagnostic web coupon from Capital Honda (also valued at $199.98) but they wouldnt take that (even after an escalation to a service manager) and ask me to book an appointment with Capital. Again, disappointed with the advisors response but I took on his advise and have scheduled an appointment with Capital Honda. I am hoping Piercey Honda will be back to be customer focus dealership soon as it used to be an amazing Honda dealership. .

Jo
Review №49

I was amazed on how everybody was super nice. Kenny was extremely nice and helpful. I’m so impressed with the text updates throughout the process and the detailed info on what was done with my car.

Sr
Review №50

Worst car buying experience ever. The salesperson gave me a quote for civic sedan 2022 ex trim for 32,000 usd whereas msrp is 24,700. He argued a lot and blabbered that its calfornia and its the cheapest rate anyone can offer. When I started to walk out, he then gave me deal at 26500. Seriously? If someone new for buying car, please avoid the dealer. You will be easily deceived by them. For example, he also offered me a low lease for honda accord, but the total cost of car is way high. No ethics. Without car being in inventory he wants me to pay deposit, do credit score check. Huhhh.

Me
Review №51

I came in just to talk pricing and numbers one day and had no intention of closing on a car. My car salesman (Adrian) was super helpful and dedicated to helping me literally any questions or concerns I had. He made what would be the biggest decision I have ever made go really smooth and less nerve wrecking for me & for that I am very grateful. I loved my experience with Piercey Honda & I love my 2020 Honda Civic even more. Thank you guys for everything!!

Ad
Review №52

This dealer is so much reaping you off. We got our honda civic hatchback more than 6k of the msrp (31000) last Jan 2021. Only reason is slow stock and from england? They also put alot of charges like 3000 more in insurance. Sekurit and Gap. And giving us too much APR. 10APR…

Lu
Review №53

I love Piercey Honda sales and service. I have been going there for 3 years and I am very pleased with the service they provide.

Qa
Review №54

Very nice customer service and clean environmentFelt comfortable talking to the salesperson and the manager!Thanks to both!

Ch
Review №55

Piercey Honda has consistently provided excellent service for all our Hondas in our household over the years.My most recent service visit was consistent with excellent service once again.Further, the dealership runs a very smooth operation during the pandemic which helps customers feel safe and well cared for.

Ra
Review №56

The service was good and fast. Washed my car nicely, probably included in the price. This review is for service, not buying a car.

Wi
Review №57

Cameron took great care of us. He wasn’t pushy and came up with a fair price without our having to haggle. I appreciated that.

De
Review №58

Recently came in to have my Honda Fit serviced after missing a couple of the necessary minder services over the past few years. Kenny was my service advisor and he was not only professional but also very personable. He made sure to apply the appropriate coupon to my service and I really appreciated it. Always a pleasure coming in to get my car serviced here.

Ja
Review №59

I was very happy with the way I was treated by Bobby Nguyen. He kept me informed of the work needed. Unfortunately the first repair did not take care of the issue I hadI was in the trade myself for 35 years, so I understand that happens sometimes, so I understand that. But I am pleased with the way I was treated, including the courteous cashier. I would recommend others to go to Piercey Honda for servicing their cars

Ni
Review №60

THE WORST CUSTOMER SERVICE EVER!!We went here to check out the Accord Sport 1.5T. The salesperson who came up to show the car was Waheed.After showing the car, I made it clear to him that Piercey Honda was the first Honda showroom were visiting and we wanted best price for the car so we can decide to buy it towards the end of the month.He called us to his desk to give a quote of the car he told us that hell reduce and give the best price.He made us wait for over 20 mins to get a quote of 1 car and that too was for Accord Sport 2.0T which was not of choice.The quote he showed was $43K whereas the MSRP was $33K for 2.0T.I asked him the quote for Sport 1.5T he then rudely dismisses it and asks as I quote, Will you buy the car today or not?I reminded him that I was looking for a best quote, after this he started talking in rude tone. He asked what price are you looking for? I told him somewhere near MSRP or little more than that but not $10K more than MSRP.Now, he just got up from his chair and then said as I quote him again, THE DOOR IS THAT WAY, GET OUTWe were shocked at these words of his.We were in a hurry so we just left from there.Next day, I go to the supervisor and tell him about the episode. His first question, why would you quote MSRP? we never sell at that price, we wont reduce even a dollar less than the price we showThen, I pointed out its not about the price but the behavior of the salesperson then he started to laugh and ignored as if its common for them to interact with customers rudely like this.If the store supervisor himself doesnt care about these incidents then theres no one to approach on the site for help when it happens.I hope someone responsible takes this issue into consideration and act on it. Ill make sure to tell people not to visit this place and there are many other Honda showrooms around which have better customer service.

Cl
Review №61

Had an excellent service experience with Phu Pham in regards with my A/C not blowing out cold air. Amazing service!

An
Review №62

Sam got me a great deal on my CR-V and helped me through every stage of the buying process. The entire staff is very courteous. Excellent service!

Jo
Review №63

Came in for service and was instantly greeted. Kenny and Eddy are great service advisors and truly enjoy working with them. Will definitely be bringing in my S2000 and Type R back to them. Thank you guys much!

Ab
Review №64

They tried to sell a damaged car to me without letting me know about the damage. There is a accident reported on the car and the car even has a dent. The person who showing the car tried to hide that and didnt mention about the accident reported. Once I figured out the damage they tried offering me more discount . But I dont trust them anymore so I didnt take the car.

me
Review №65

Received great customer service here at Piercey Honda.

Ro
Review №66

Excellent, cut to the chase service - Not for a second pressured into anything beyond the oil change required.

Ge
Review №67

Stuff are nice. They are one of the best Honda dealer in the Bay Area.They have the car you need and price you want.Special thanks to our Sales: [ Thomas Battles ]He knows cars very well, He knows every details, from Horsepower, leg room, to the detail of Honda Sensing technology.He listen your needs and use cases. Then recommend the car you will actually want.We appreciate his help during our visit. And I sincerely recommend Thomas if you are new customer to this store.

Re
Review №68

I got my Fit Sport from this dealership. My salesperson, Marcus, was pretty responsive with his emails. Made an appointment to check out the car. I decided to buy and Bryan from finance helped me out with the all the paperwork and patiently answered all my questions.Before leaving, Marcus told me to email him if I had any questions or if I needed any accessories for the car. A few days later, I realized I needed a cargo cover so we emailed Marcus. Never got a reply. I guess the customer service stops once they get your business.In addition, I filled out their parts request on their site and no one emailed/called me. Get everything taken care of while you’re there.Overall, they do a good job taking care of you while you are there.

PR
Review №69

Thank you to Emmanuel the Sales Consultant who help me on my new 2021 Honda Insight Touring and to Finance Dept for making the process so easy!

Pa
Review №70

Avoid this place. Used to be good when it was south bay Honda. Now everything is expensive. Super rude staff. There are better honda dealers out there

Ve
Review №71

Came to buy a Honda Civic Hatchback at 9PM on a Friday, and Manolo Ríos was the first one to great us. He was very direct to the point, no hassle and was willing to work with us. That’s the kind of service any customer wants, but especially with the kind of service that makes you feel welcoming as if you were at home. The simple gestures of offering coffee or something to drink, those kind of manners that sometimes there hard to find when buying a car. Buying a car can sometimes feel stressful, well let me tell you that’s wasn’t the case. If you ever in need of a car feel free to stop by at Piercey Honda and ask for Manolo Ríos, he is bilingual so if you need someone who speaks Spanish ask for him or feel free to call.

La
Review №72

Great experience, thank you for the excellent service and speedy process.

Ri
Review №73

I was very satisfied and greatly impressed by the service and professional attention that your vehicle salesman (Thomas Batles) gave me in order to complete the purchase of the 2021 Insight for my son remotely, the purchase was quick, uneventful and very smooth. The vehicle was ready for my son when he flew from Virginia, so he could go to his new school and job in California,Thomas always gave us the personal service throughout this transaction and handed all the way, he personally out the keys and explained the features of the vehicle to my son when he went to pick up the vehicle.The service has not stopped there, as he has been doing follow up calls and answers texts sent out to him.Great service is about people who are willing to give more than expected.Thanks!

Jo
Review №74

My service personnel, Adrian Cruz, is very helpful, friendly, funny, very comfortable to discuss with. This kind of personality is the one customers need the most. I’m happy to work with him. Thanks!

H
Review №75

I called about a car, they had it priced $5,000 OVER MSRP. That is criminal and shows what type of sleazy dealership this is I can’t believe they had the balls to even mention it. Peace, if I was you I wouldn’t go near this place.

In
Review №76

They are selling civic car at 6k mark up. And when I tried to negotiate they started disrespecting. Like do you want car with or without wheels, you can’t afford a car etc etc.Bad experience…

Yu
Review №77

The staffs here are very unprofessional, the Asian manager is very very rude!!!Won’t come back again and this dealer deserves zero star!

Ry
Review №78

Went in for my second oil change, as the car is brand new. 16,000 miles. Sent my wife in to get the oil changed. Advisor explained the necessary things for the code that the car pulled up. Told her to sign and they would get started. They said they are also going to do a alignment because its recommended wife called me asked if that is ok. Told her no on the alignment because car is brand new, drives straight, and we never hit curbs. Goes back to the advisor her name is Rosalie Tran. Tells her I only want an oil change..... after they finished we got a bill for $337.33??? My wife tells me that the oil change was $337.33?? After looking at everything, they gave us more than an oil change. Differential service. My wife said ROSALIE TRAN never told her that this is going to be more than an oil change. She also would have called me to make sure we wanted to go with that option. I told the advisor to have her manager call me. I had to call the next day and told ROSALIE that I can come down there if she prefers. KEVIN the service manager who I know personally as I have worked at the dealership before finally calls me. Basically didnt believe what I had to say! Told me that is not in his Advisors character to do that. I explained to Kevin that my wife would have never agreed to pay $337.33 for an oil change. She was not told the price Kevin, your prices arent even in bold on the work order. Only on the invoice when you pay the cashier. I wont be coming back, nor will I ever recommend this business.Customer is always right

Kr
Review №79

Assuming the people dont change, I will continue bringing my car here for maintenance even after the warranty is gone. Thanks so much for the great service!!

Ev
Review №80

Prompt service as always.

Ja
Review №81

VERY Disappointed!!!!I made a reservation to see the Honda certified used car which is Odyssey 2018 through the official Honda website. I went to Honda Piercey spending 1 hrs with my family, but they said the car was already sold out this morning. Problem is I didn’t have any message from Honda before I left my home for there. Honda was supposed to give a message to me. I was really frustrated how Honda worked like this. Honda is not tiny used car store. It is HONDA!!!! No system for customer service!!!!! Very Disappointed!!!!

Ky
Review №82

I had a pleasant experience working with Thomas. He was super friendly and very helpful with purchasing my car. Thank you for making it such a easy process !!

Ma
Review №83

Adrian, my service provider, was great. Responsive, timely and with energy.

Mi
Review №84

Never buy a car from them. Neither new nor used. Needless charges for unnecessary things. And if you ask for refund they wont even care to talk to you.

Yo
Review №85

I received Excellent customer service at Piercey Honda. Staff is always professional and friendly😀

Th
Review №86

I have had a good experience with this dealership. 👍🏽

Jo
Review №87

Great service and friendly staff

Gr
Review №88

Piercy Honda was super helpful and easy when it came to getting my car serviced. I was assisted by Bobby Ngueyn who was very nice and had everything taken care of which was great!

Vo
Review №89

Servise was quick and professional

Ch
Review №90

Service staff was very responsive, good communication for the repair status and I got my van back within a day and also got car wash as well. Thanks

Ef
Review №91

Great experience. Friendly staff and help from Francis Le. Waited in a clean and well kept facility. Keep up the great work.

Ch
Review №92

They always manage to keep us for 2 hours onsite just for paperwork....

Vi
Review №93

Piercey Honda is Pricey Honda.Service was very good!

Vi
Review №94

Adrian Cruz, Honda Maintenance Advisor did an excellent job of getting my first service done on my Honda Accord. He and all the other Advisors deserve a 10 out of 10 on ALL categories of Customer Service.

Er
Review №95

Hillary Ramos is a superstar! Well professional and knowledgeable in all manners, she even bought pizza for my family while waiting for me doing my paperworks. She really assisted me and make sure that I am well satisfied in the car I chose. Definetely recommended!! Loving my Honda Civic Coupe 2019 from Piercey! Thank You..

La
Review №96

Thank you to Mr. Dakila for helping me on my first new car Honda CRV 2021...Great expirence and customer service are verygood...Thank you Piercey Honda..

D
Review №97

Say they do work on your vehicle but when my service report says the spark plugs were changed I expect them to be changed. Upon further examination they were not changed and also got my vct actuator fixed and after 10k the part was faulty again. They dont do the work they claim they do but they want to get paid..

P
Review №98

It took 3 hours to just change the oil and no explanation or apology after that. Staff is pushy for services you dont want to do. I do not recommend servicing your car here.

Ja
Review №99

Dakila de Guzman one the best sales ref. We met we highly recommend him very reliable person honest and transparency and friendly.

Sh
Review №100

I had an appointment today for Alignment, i am very happy with the service that was done on my vehicle. Special thanks to Adrian the service advisor.

Information
100 Photos
100 Comments
3.9 Rating
  • Address:920 Thompson St, Milpitas, CA 95035, United States
  • Site:https://envisionhondaofmilpitas.com
  • Phone:(408) 324-7400
Categories
  • Honda dealer
Working hours
  • Monday:8AM–9PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–9PM
  • Saturday:8AM–9PM
  • Sunday:9AM–9PM
Service options
  • Delivery:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Car hire:Yes
  • Car wash:Yes
  • Oil change:Yes
  • Repair services:Yes
Crowd
  • LGBTQ+ friendly:Yes
Payments
  • NFC mobile payments:Yes
  • Credit cards:Yes
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