Ordered a Diesel Tank and Pump and Vent Kit on 6-21, received the Pump Kit the next week. The Tank had an expected ship of 4 to 6 weeks and I received the tank on 7-15 so shipping was as promised. Tried to assemble the pump on the tank and there were no clear directions on the pump or tank, called customer service and the young man that answer the phone was polite but was very little help and had to keep putting me on hold to ask someone else the answers to the questions I was asking. Ive still not been able to fully assemble the pump on the tank because of a lack of sufficient parts. When you sell a pump kit for a tank it should come with clear directions and the correct parts to install the pump on the tank. Product is good quality but only giving 3 stars due to the lack of parts and lack of knowledge from your customer support.07-19, thank you for the reply. One of my points is that you shouldnt sell a tank and pump kit without the proper parts to hook up the pump to the tank. This has nothing to do with the lack of part availability. Your new customer service person was polite but couldnt answer my questions. Ive looked through your online sight and still cannot find threaded covers for the additional openings in the tank that I do not need to use and need to seal.

I have been ordering for many years from JME and on my last order I purchased 3 hi flow nozzles and a hose. One of the nozzle seems to be defective and is leaking from inside. When I called customer service, I was told that I need to call the manufacturer of the nozzle and troubleshoot the nozzle. This is not a computer or electronic system. On a top of that, the customer service representative didn’t even care that I told her that I will never order from them again. Her answer was “ That’s fine”.That’s fine with me too. I will find another place to order my nozzles and hoses, a place where that care about customers.

Had what I was looking for. Was able to navigate without a problem and find item.

We ordered a Superior submersible water pump from this company, John E Ellsworth based on their good reviews. Unfortunately for us the pump came in and did not work. After calling in with issue on Monday by Saturday the new pump was delivered to our home and we were using it Sunday. We have used the Superior pumps for years without issue but it was good to know that all parties involved in the documentation and resolving the issues were on point. All parties especially Grace Hanson with the John E Ellsworth Company and Bart with MichelSales were excellent with their customer service. Thank you, The Moores

I previously posted about poor customer service that I recieved when purchasing my auxiliary tank. Fortunately for this company, they employ people like Grace Hanson who completely remedied my issues. Thank you Grace for coming for your quick response in seeing my tank delivered!

They did a awesome job of resolving my issue. Thanks Again!!

All items from my order were available to add to my cart. After placing my order 2 days later I received an email saying everything is 4-5 weeks out. YOU NEED BETTER I.T. DEPARTMENT.That way people do not waste time shopping, paying only to find out nothing is available

I cant say enough good things about Carolyn and the company she represents. I had purchased an over wing Av gas fueling nozzle for our Phillips 66 inspection. After installation we discovered that it was defective. I contacted JME about the problem. This was on a Friday. Carolyn contacted me, spoke with the manufacturer and got authorization to replace and ship another handle. First thing on Monday, I had the return label in my email box and shipped the nozzle out the same day. In todays environment, its a very rare pleasure to work with an individual and company that provides such exemplary customer service. Thank you Carolyn!!!

I have never had a bad experience buying from this company. The customer service is excellent! On my last call in to place an order I had the pleasure of working with Andy. I had a lot of random products to track down and tons of questions too. Andy was patient and informative. Andy went the extra mile and I couldn’t be happier.Thanks!

Currently work for Jacobs petroleum and being dealing with Andy for the past 3 years in the Pa area and has been great with service pricing and communication with product knowledge and lead time. We appreciate Ellsworth with the the wide variety of products so we can source through 1 vendor and not making Multiple calls to various! Thanks!

Friendly sales personnel, I actually talked to a person instead of a recording!! Awesome. Knowledgeable of warehouse items and shipping needs.

It was my pleasure to deal with this company specifically I dealt with Grace and she was awesome help.!!!

Looks like quality metal drain pan I ordered one month ago, I just wish I would have gotten a email stating the time it will take to arrive or my order status, Still waiting???

Their products are of excellent quality! Very professional welds and quality materials! Pleasure to work with their knowledgeable sales team.

I had a problem with one of your pumps. Miss Hanson was very professional and knowledgeable of the product and reassured me that this was something that does not normally happen and I left her on a very happy note.

Im not one to post reviews but JME deserves a good one. We bought several tanks, pumps, reels, etc. last year from them. Prices were good, transaction went as it should, and delivery was prompt. But the real test of a company is how they handle it when there is a problem. We had one of our 12 volt 20 gpm Fill-Rite pumps quit about a year after getting it. JME and Fill-Rite were both great. Covered it under warranty with no hassle. Gina with JME was all over it and guided me thru the process. Troubleshot it with Ashley @ Fill-Rite then once I got the pics & info to Gina she had one mailed out to us the same day. I dont know how it could have gone any better. Thanks to Gina & Charlie at JME, and Ashley at Fill-Rite. Well deserved 5 stars!

Worst company ever. Ordered a part on >January 6th< that they had IN STOCK or marked in stock online. Then get an email saying it will ship on the 18th...called and asked about the shipment being late and they said there was an error on inventory...no biggie but not happy...then they say order will ship out 25th...getting ticked off now because I have work to do and now have to build my own ramps instead of the ones I ordered from them - call today to check on shipment and they are still being liars and pulling out excuses. Bottom line do not rely on them- maybe if you can go into their store and buy something might be okay but the salesman who lied to me to get off the phone is doing such poor customer service. Do what you say. And this company is full of lies.

They are running behind a lil on shipping no big deal. They have a great customer service and will definitely buy again. 👍🏼

They do not send the order complete.. is been one month and i dont have answer from them.

Purchased a diesel transfer pump, dealt with Andy, fantastic customer service, quick shipping, quality product! Would absolutely do business with again!

I ordered over the phone, they had exactly what I needed in stock, at extremely competitive prices, picked up in person, was in and out in 3 minutes -- perfect.

The 46 gallon auxiliary tank I purchase arrived approximately a week later than what was projected and I had ended up having to call the company since I had not been sent any status updates. After I called, the company did send me a status update. Once the tank arrived, I noticed both of the bolt down wings on the tank had been bent in an upward position (possibly occurred during shipping). I have attempted to bend the wings back so that I can secure the tank to my truck. Hopefully the tank itself was not damaged during shipment and will not have any leaks.

I ordered some suspenders for my fire gear and they did not fit. 25% restocking fee along with paying my shipping fee and I basically paid for them!! Dont order anything from this company that you might need to return. You are better off using a company with a respectable return policy.

My shopping experience was great with your company. I can tell that there are dedicated employees that are ready to assist everyone. Thank you all for being so understanding. I will be ordering aging from you all because I love it when ordering is easy. Eddie Jean at Miss-Tenn Transformer Company in Greenwood, MS.

Web site is clear and easy to use.I actually found the exact part and reviewed installation guide.More helpful than other sites with limited info.Thanks Mick

I ordered a 50 gal fuel transfer tank and 12 volt electric transfer pump, hose and pipe to screw onto pump and extend into the furl tank. Upon receipt I filled the tank with gas and headed to my cabin in the north woods 60 miles from anything with the plan being to fill all my equipment there for the summer season. I put all the stuff together on arrival and discovered the pipe going into the fuel tank is about 5 inches too long so cant screw the pump on the tank, and therefore cant fuel any equipment. I called the company to tell them of the screw up and get a pipe that fit and was told “we dont pay attention to pipe length. If its too long cut it off. Problem is it is heavy duty pipe that cant be cut without special equipment. so Im screwed. Would be nice if they alerted buyers that pipe being sent with tank and motor might not fit! Wont be ordering from them again.

I am more than happy to order products I need from an veteran owned business.

I would give a better rating if they gave a better experience.i ordered on May 23rd and on May 28th, i have not received my order nor any communication indicating shipment or when it ships, no tracking information, so i logged in on their website and found a notation on May 26 that says awaiting shipment! what does that even mean? dont they understand what makes amazon successful?COMMUNICATION!!!

These guys are so helpful its amazing. They seem to take genuine pleasure in providing customer service. Its really refreshing and unexpected.

Horrible, very unprofessional. Slowest place ever. Customer service is non existent. Waited for ever and could not place order. Been trying to contact them by phone, and it rings for ever without anyone answering.Will buy from Amazon from now on......

Customer Service at its finest! A very reliable vendor especially for my area, SE Michigan which is a hotbed for Standby Generator Service & Repair. Stan Sarzynski - American Generator Sales & Service. Waterford, MI

I’m in the process of upgrading several pieces of equipment and went to the JM Ellsworth website at the recommendation of a colleague. The website is very easy to navigate and I especially like the interactive product guide. I will definitely be placing an order!

I was under the assumption that I would get set in just a few days. Now Im told that it will be much longer, why is that? That is all I have to say to you that think it is just wonderful and every thing is good. Carl Pruett

Ben and Andrew were very helpful in getting the parts I needed...I will do business with them again

Andrew is a Topp performer! No pun intended, he went above and beyond to keep me informed of my order. Ive always have had a great experience with JME!

I have not received my iParts yet and in the website its been saying awaiting order for 3 weeks. Its paid for and i been emailing them and nothing..

I went to their website not knowing exactly what I needed. They were able to answer my questions and give me the correct product. If not for their support staff I would have purchased the wrong items.Thanks.

Was able to locate item need quickly

Just ordered the product so cannot comment on that yet, but the online chat option was awesome and Brad S, the associate, was very helpful in answering my questions and solving my issues. Very favorable experience. Would order from them again.

Great Experience! Keep up the Good Work

Easy to follow ordering instructions. Will use the online feature again!!

We order many components for our marine fueling system and service department from JME and have always had excellent customer service and reliable delivery. 5 stars!

Quick and Easy Online Ordering.

Great site, they have all the items I need and have ever needed for my business. The prices are great and customer service is very helpful.

Consistent positive experiences with the JME team. Highly recommended supplier for everything petroleum.

Extremely poor customer service. I called and ordered a few hoses over a month ago. A few weeks went by and I never received them. I called and spoke to Juan in customer service. He checked and said the parts for the pump just came in and they would ship out the following Monday. Again, the hoses never came. I called again and was told that there was an issue with the credit card so I updated the card information ( that issue, I realize was not their fault) I was told by the receptionist that the hoses would be shipped immediately. That was two weeks ago. I called again and was told that I would be getting a call back because they would have to check with shipping. Three hours later no phone call! I called again and finally someone named Chris said that it would be shipping today he said that there was a problem with the card! I stated, that it should have been resolved already right? He said, yes now it is. Like the whole thing was my fault!!!! The staff there have no idea what they are doing. I am extremely unsatisfied and will never do business with that company again!

I had and issue that needed to be handled immediately. Andrew was professional and handled my situation with urgency. He even followed up with me within an hour to give me an update and then again the next morning! You just dont get service like that anymore. Very good experience!

Good customer service. Answered questions about the product I was considering and offered suggestions about alternative products that would do a better job, Prompt response. I was pleased.Dan Wiggers

After placing an order for almost 3,000 dollars and waiting a week for a product ship update and requesting an itemized accounting of products ordered and their ship dates I have not gotten a callback. I finally get through to Robert who offers to help me figure out exactly whats going on 5-10 minutes into the conversation and still only 20% through my problem Im told that I need to hurry up! Im not asked if I can be called back because of high call volume, but told Youre going to have to hurry this up . I will be taking our business elsewhere and sharing my experience with the companies and individuals I work with.

Website is good, but dont call, the people they have on the other end of the phone dont have a clue about what they are selling.

These guys are really good. Very quick response to my question and got me the product I needed. Preciate it guys

Andrew Topp in Customer Service went above and beyond with my concern for a delivery deadline. I received a call back on my cell phone and a follow up email the next day regarding the status of my order. Couldnt ask for better customer service.

I ordered a pump from this place and was quoted one price and got billed a much higher price. On top of that the shipping took a week longer than told at the time of purchase. When the pump arrived it came with a nice big dent on the gas tank. This will be the last time i order from them.

Doug knows his stuff! Great pricing fast shipping

Shopping on line was easy enough. It’s the time it takes until shipping that i have a problem with. I placed an order on July 10, 2019, i received a shipping date estimate get this its for July 31, 2019. I find that crazy that it takes that long to ship out an item. That’s 21 days just to ship. It ’s not like it was a special order item or anything. If they cld get their shipping part a bit better, i might consider changing my opinion. I just dont think it shld take that long to ship and then once it does ship, there will probably b another week shot. So if u r not in a hurry then it should b fine but when i order something i kinda need it. How can amazon prime do it?

Low price and excellent customer service. Easy to use website

Brad S. was helpful in assisting me to find the right kind of adapter based on pictures of an IBC tote / valve, I appreciate the customer service here!

I ordered parts for my Gas Boy gas pump from JME and the parts man was very friendly and helpful, explained every thing plainly. got my parts far sooner than expected. After dealing with companies on the internet, it was a real pleasure doing business with these people.

Great company, Andrew in customer service went out of his way to help us. Thanks a bunch!

Locating product and checking out was easy. HOWEVER WAITING 2 WEEKS UNTIL SHIPPING A SIMPLE PART & NOT INFORMING YOU UNTIL 45 MINUTS LATER ---- UNACCEPTABLE.....

Make sure on your delivery date because apparently first off if you try to contact Quinn he will never call you back so then you get a hold of another sales man he tells you two days for shipping what they mean is actually a week for shipping and that is a guess at best first time doing business with this company very disappointed in the company and will more than likely take my business back to dultimer sales they may have a little higher price on shipping but at least they know what they are talking about.**EDIT 10-4-2021** so we had an issue with a device we ordered through JME here is my edit. After some ridiculous issue with warranty I wont even get into that but we finalllllllllllyyyyyyy got the part ordered and the invoice came via email under terms it says DO NOT SELL TO all because they gave poor service and I gave them a poor rating lol. I will buy a new device before I do business with this company ever again. DO NOT SELL TO all because of a poor rating because they refuse to do anything about poor customer service SMH

Andrew and the staff are very courteous and efficient.

Had a small problem checking out, sent message and received a very prompt reply, However the problem had already resolved itself.As always great service from the Ellsworth people.

Straight forward ordering and shipping- I had my order in 48 hours. Very helpful sales staff.

Sales staff are very knowledgeable, courteous and very helpful. Top notch company!

I ordered a booster hose reel for my Fire Dept. When it arrived it didnt have an item we were expecting it to, I called and spoke to Jaimie in Sales and she explained the item was an optional accessory. I was frustrated but Jaimie was pleasant and worked to resolve the issue with us in a manner that we found agreeable. She also followed up to have the description updated on the website to avoid confusion in the future. At first I was pretty sure I wouldnt be doing any more business with JME but after working with Jaimie, I wont hesitate to contact them again and look forward to doing business with JME in the future. They were honest and fair.

I ordered a tank level indicator online Monday at 1:41pm ct. I received an email on Wednesday that my order just shipped. What?!!!!I paid 27.05 for second day air so I would have it on Wednesday.This company didnt process the order until Tuesday even though their business hours are until 6pm ct. The sales woman told me I probably ordered it past the cutoff time, typical comment from someone who doesnt care about doing their job in a timely manner, I ordered it at 1:41pm, you have 4-1/4 hrs. left in the day to process the order ( they close at 6pm ct.)!!!! She told me she had to check the order and call me back.She called back and told me I ordered second day air delivery, I said yes I did. She proceeded to tell me it shipped on the second day and was confused why I was upset. I told her second day air means I get the package on the second day not that the package is shipped the second day!!!! Why the heck would I pay extra to have the package shipped 2 days after I order it!!!! Im out $27.05 and I dont get the part I needed when I expected it. These people are soooo clueless!!!!

Great service, Paul helped me figure out the size of buttress fitting I needed to connect to my IBC tote, saved me lots of time, Thanks Paul!

Had a little issue Quinn worked it out quite to my expectations, which are high. Good outfit.

Excellent experience shopping at this place..Will certainly be doing this again soon

Process of ordering was very efficient.

EXCELLENT CUSTOMER SERVICE AND EASE OF NAVIGATION ON YOUR WEBSITE

Great service and fair prices on LP Gas equipment

Bad customer service, long shipping wait.Charged our account a week before scheduled shipping . A week to return money.Any 4 or 5 stars are a scam !

Knowledgeable and helpful customer service. Huge product selection, and great prices.

I ordered from this company 2 times in 3 months both times different items. And on both occasions within 5 minutes of my order being paid for and the confirmation saying the items would be delivered in 5-7 days the company calls my phone and says Oh by the way the items you just paid for, they will not be shipped for at least 2 weeks, and the other time was over a month. Why do they mislead the customer into thinking these tools will be shipped sooner and take the money for them then when you are done they drop the bomb that they can not deliver. I know why CROOKED LIKE A S HOOKScott Schlicht

Always received great service and competitive quotes. Never had an issue.

Scam company advertises, sells, accepts payment then emails that they need $50 more on $100 order. Stay away

Found what i needed and was easy to navigate

After placing an order for almost 2,000 dollars and waiting a week for a product ship update and requesting an itemized accounting of products ordered and their ship dates I have not gotten a callback.

Almost cancelled my order because of shipping costs

Great place to buy chemical hose!

Quickly and efficiently helped with my questions

You change the price after I Paid

Quality service, fast response, good people

Had some issues but they were seen to.

JMEs Customer service went above and beyond when ordering a gas tank from them.

Great service and great products.

Thank you Pattie for the above and beyond service when we really needed it!!

Fast shipping and great products

VERY GOOD

I still not recieved my order

Excellent pricing!

Slow shipping and bad customer service

GREAT COMPANY

Purchased a FillRite fuel pump from JME had a warranty issue -Gina at JME and Logan at Tuthill pumps got me a new replacement unit in 4 business days - highly recommend both companies.