Gates did a great job with my vehicle! They went above and beyond to take care of my issues.They also did an oil change while I was there. They have the absolute best price for a synthetic oil change.I also need to give a shout out to John Janiak, who did a wonderful job taking care of everything and explaining everything!

Everything went smooth!! I worked with Morgana on this claim. Dropped my truck off and they kept me informed! On the final day I was able to leave the rental at Gates and get my truck with no issues.

I absolutely love this place I drive really far just to come here. I love their fast and friendly service and John is the best. I wish I could remember John last name anyway keep up the good work you guys rock! thanks for your service.

We had a great experience in purchasing a suv for my wife!!! Thanks to Isreal!!!!

It was a great experience!! Johnny was so sweet and professional. He answered all my questions and concerns.

Easy to set up an appointment. Kept me informed of service and parts needed. Gave me an up front quote and did the work in a timely manner. They let me as soon as work was finished. At a very fair price for the work done.

Shopping for a new vehicle there was good I wasnt pressured and the salesman Israel was very helpful and friendly. Id recommend others to go there and ask for him.

Brad and the Gates team made getting our car fixed after an accident so seamless! The communication via text and calls was impeccable and helped make a stressful situation painless. Our car also was finished several weeks earlier than expected!

Everything was positivie, and they were honest about how long it would take right up front. I appreciate that.

Check in could have been a bit better. The guy checked in the two ladies before me hollered something about lunch and walked off. Waited about five minutes or so before a lady checked me in. Always happy with the speed of the techs and Kimberly was the friendliest encounter during my trip. So I know who I’m working with on my future visits.

Friendly, prompt service. Faster than quoteed on time. Great value for oil services. Will continue to take our vehicles happily!

I had my breaks go out in my truck due to a recall that needed to be performed. When speaking with another dealership they told me 3 weeks until they could take care of me. I then spoke with Michelle at Gates and she understood the immediate need of having my truck repaired. She promptly got me in the very next morning and had the recall performed. Not only did she do that but when I asked her about another recall that was open on my truck she informed me that she had already had it performed since it was in the shop. Overall amazing service.

Gates Chevy in South Bend was great. Amazingly they were able to get us a new car. The 2022 Trailblazer is fun and gets really good gas mileageOur salesmans Damon was great. Ask for him. He kept us informed during the process and did a great job going over everything

Our salesman Jeff Miller was fantastic, and went above and beyond to get us our perfect truck. The finance department had everything ready for a quick and easy sit down for the purchase. I would definitely reccomend to others and go back for future purchases.

My credit is in the middle, I didnt have any money to put down, or a trade in vehicle. However, Mercedes and Paris were able to place me in a very nice SUV at a reasonable payment plan. Thank you all for working with my circumstances!

I had a nail in my tire which probably had been there several weeks but the service dept got me in without a long wait. Really appreciate the good service. Ive always had a good experience with service dept and would never think of going anywhere else. I love the people at Gates!!

Took my car there to get some work done. I’m very satisfied! Kim was awesome, super friendly and helpful.Rick the shuttle Driver very professional and very nice! Because of them… I will be back!

Very prompt and courteous. Always a pleasant experience with you guys.

Staff was super friendly and helpful. I had called the day before to confirm that they had the vehicle I wanted to test drive. From making the appointment to signing the last piece of paperwork, it was perfect.

Took my Vehicle to get a motor mount replaced. Made a appointment, dropped it off on the day, and got it back within 24 hours. Was cheaper then they first thought as well so saving money is a plus. Great service and staff will keep going back.

Just bought a car at Gates yesterday and was extremely satisfied with all the help from Teri Calvin on this purchase. She is sooo knowledgeable and truly went “above and beyond” in finding just the right car for me! I would recommend her to anyone looking for a vehicle. I was also very impressed with Andrew Richards who completed the financial part of my purchase. He was exceedingly thorough and patient with all my questions and did so much more than was expected. My sincere thanks go out to these two wonderful people! Everyone was so remarkably professional, polite, friendly and helpful at Gates Chevy World that it was a real pleasure to do business there! I will definitely be back!

Customer service was very good; I was treated with respect, and the representative was very nice. I was happy with the service on my truck and the time it took to get it done. It was a pleasant experience.

From our initial phone contact to closing the deal, our experience was amazing. Our sales rep Michael Smith went above and beyond to make sure we were and are satisfied, definety will recommend Gates to anyone looking for an automobile!

There the only people i trust with my vehicle. They always give updates on the maintenance of your vehicle. Fast and friendly service. Best dealership in Michiana.

This was my second purchase this year. My first purchase was for a used vehicle for my son and the second was for my personal use. My family now has 2 quality vehicles that are sure to last! I received the same friendly, fast and experienced customer service each time! I will most definitely refer my friends and family to Gates. I got the vehicle I wanted at the price and terms that I wanted. No pressure. Simply fast and friendly service.

Excellent!! We were originally confused and unhappy with trying to purchase. However when they called we let them know. They had us come back. Treated us respectfully and kind. Apologetic, and after a few hours we got EXACTLY EVERYTHING we were looking for. Couldnt be happier, thank you. They also handled our trade easily. I hear horror stories of them dragging payoff and messing up credit. Nope. My trade was paid off beautiful. My new car payment was exactly what and when we agreed. No issues. Really easy process. Great car too! We love it.

ALWAYS GREAT FRIENDLY SERVICE!!I CAN ALWAYS TRUST THAT WHATS BEING DONE TO MY CAR IS NECESSARY AND THE PARTS/SUPPLIES USED ARE TOP QUALITY!!I WOULDNT TAKE MY VEHICLE ANYWHERE ELSE!!

My husband passed away in June of 2020 and before that he always took our vehicles to Gates. I now k lnow why. The service guys are kind and explain if additional services need to be done and give us the option. I feel like they are honest and very reliable.

Ive bought two cars at Gates. Also had vehicles serviced every so often. The whole experience has really been great. Even better than I expected. Gates is a full service dealership that also has competitive prices. The value is there for sure. I plan to buy more vehicles from Gates in the future

When my husband dropped his car off ithe customer service gentleman remembered my name from when I made the appointment and my husband Sam was very impressed. He was impressed that by the time I dropped him off at work an hour & half later Gates called Sam and told him his car was ready. We will always take our car to Gates due to there service is fantastic.

Glenn, my sales rep made it feel welcoming, he was respectful friendly and very professional with everything. Showed me different options i could choose from and worked me. Love the customer services from every one.

It was a great experience with the service department. They fixed my warranty issue quickly and efficiently. Everytime I talked to anyone on the phone they were always pleasant and gave me straight answers. Thanks everyone.

Best car buying experience ever! From start to finish. Austin was so great to work with. From our casual initial drive by through the final steps of the purchase. Somehow Austin was able to convey that this car was going to go fast, without pressure, ensuring that I was able to purchase the car if its what I really wanted. I appreciated the straight forward conversation. He was readily available for my questions and was interested in helping me find the exact car I wanted. I felt like he was assisting me, not selling to me, and offered me many different options to suit my needs but also brought up options I may not have thought about, which is important for both sides of the sale. This was good relationship building. He gave me a great overview of the features of my car before I drove away and I truly appreciate it with so many available and great features.Andrew managed the financial transaction details and he did a very great job of explaining all details related to the purchase. He paused after every topic to ensure I understood and was great about answering all of my questions. Overall, I would highly recommend Gates Chevy. I actually had fun with my purchase and this is coming from someone who who would rather do anything else but walk into a dealership.Thank you for the great experience!

My new Silverado broke down(go figure) as I was passing through town on a holiday weekend. They were able to get my truck in first thing when they opened and fixed a few hours after that. Worked with Michelle she had great communication through the whole process.

As always, Gates Chevy World out does itself! My buying experience was excellent. They located the perfect Blazer RS for me! Glenn Walton was my salesperson and he took the time to show how to use the features in my Blazer. Greg Wolff was great in handling the finance part. Anyone looking for a great customer experience, go into them. Ask for Glenn Walton. You will be will taken care of!!

I haven’t lived in South Bend for over a decade. But I know if I want quality fast, friendly, service in a safe space !!!!! I know Gates Chevy World delivers that and so much More. I called the dealership for the particular make and model of the vehicle I have for and oil change they quoted me double from What Gates was charging. Thanks again Ladies and Gents I’ll be back on my next visit for service .

I bought my Charger GT 2018 from Julio Perez, and I was extremely satisfied. Not only with my new car, but with the customer service provided to me by my car sales man. And just the hospitality given to me, and also how he went above and beyond to get me a good deal. I would recommend Julio Perez to other people. He’s a great cars sales man. Thank You, I appreciate your hard work. Keep up the good work.

All of the employees are friendly and professional and John Janiak (service consultant) is the greatest! He went above and beyond to help me while I was in the nearby area for a family emergency and needed service for my Cadillac. The service department worked with me to figure out the problem, got a part and did repairs (cost was great) in my stressful situation. Gates Chevy is the best, dont go anywhere else you wont be disappointed.

Glen was our sales person and he was AMAZING. Very knowledgeable and friendly, but knew when to step back from sales and be a person. Dan helped with our paperwork and again, we were impressed with the friendliness and knowledge. Everyone made us feel welcomed and VERY comfortable taking our business to them. ALSO the extended warranty they offer is AWESOME!!

Service department is great, always gets us in and out with prefect work being done at a fair price. Great communication and follow through. The SALES guys that sit out front like vultures are terrible though. You can not even get out of your vehicle with out one of them approaching you. Gates needs to reel those guys in and not allow them to stalk you when you arrive. The other day when i stopped in for service, there were 6 of them out front in the main drive in the rain. I had to honk at them when I left to get them to move out of the way so I did not hit them.

I appreciate the staff. They always treat me with kindness. Brett always takes the time to explain the situation and get it done right.

1st time I arrived for an express oil change, I was informed that it would be a 2 hour wait I could not wait. So I made an appt but the soonest appt was 2 weeks out. So I got up really early and was in line by 7am to get this work done. Each trip was 50 miles round trip. Not the happiest.

Johnny in the service department was so helpful and the service was completed in a timely manner! We will definitely be using Gates for our services again!

We were on our way from Illinois to Toledo when our Tahoes warning lights and loss of power forced us to pull over. After reading the great reviews for Gates Chevy, we headed straight for this dealership. So grateful! They diagnosed the problem, had the part in stock and got us back on the road in just over an hour. Amazing service and dog friendly! Thank you!

Bought a car from Gates and a short time after purchasing it had some trouble. No fault of theirs, but luckily, they were willing to regroup and make things right allowing me to return the car and pick out something else they had on the lot. They’ve been helpful and I would highly recommend them for your automotive needs!

Out sales rep, Teri Calvin, was great at helping us find our newest vehicle! We have been loyal Gates customers for the past 30 years or so….. and likely will return again!

Everyone was friendly but the wait was still over an hour even with my appointment. Not sure of why that was, as no one discussed any issues with us.

Gates is a wonderful Local 93 Year Old Business that is FANTASTIC. I have both Personal and Business Relationships with many Gates People and it gets no better.Thanks, John Foster

Service dept. is very courteous, skilled, and helpful. Very accommodating. Repairs are always well done. Great place for oil changes as well with the best prices in town. Body shop also does great collision repair. Highly recommend both.

Julio did such a great job with my car shopping process. I wasn’t expecting to buy a car but ended up getting exactly what I wanted. he went over and beyond to make sure that I was satisfied and that I greatly appreciated. I would recommend gates to anyone who is looking for a good service and a good quality car.

Awesome people at this dealership!!! I felt at home with the way I was greeted and how the people that I talked with listened and took time to show they cared. They are as good, if not even better, then some of the high end vehicle dealerships I’ve visited. Absolutely phenomenal dealership that I would recommend to everyone.Thank you to all that exceeded my expectations and provided great service to me and my vehicle:):):)Look very forward to the next visit!!!

Brett, is amazing. Really enjoyed working with the Gates team to get my wifes car ready for vacation.

Do not take your car here unless you want them to break something and then proceed to tell you that there was no way that they broke it and basically tell you that they will not be fixing it.... The service manager I spoke to completely rude and had no intention of hearing what I had to say, just a oh theres no way we did that sorry thanks alot

All in all was very good besides having to wait 2 days in a row for my vehicle and a issue that did not get fixed as of this time that was talked about and written down

Gates went above and beyond to make sure I got my truck back from the body shop in an expedited manner. The excellent standard of service will keep me come coming back. Thank you (Morgana)for making my life easier.

John in the service center was great. When the car was finally ready, John was on vacation and Andy Brown took over and made a smooth transition at check out.

I’ve had nothing but great experiences with the Gates team, They got my vehicle in for diagnostics fast in Elkhart and set up the repair work in Mishawaka just as efficiently. The estimate was two days and the Denali was ready for the road by lunch on day two. Great people, Great service. They’ve turned me into a Chevy fan. Thanks

Sam did a awesome job. They listened to what I needed in a car. I was in and out. Ethan was also helpful explaining warranty and getting paperwork done quickly.Love my new car. Wish I would have started there first. Thank you.

Went for an oil change. I was able to get right in and out in under 45 mins. Friendly service staff also. I will be returning.

Michelle is the best. Always easy to get ahold of and gets you in and out.

So I just purchased a new vehicle from Gates on McKinley and I am so excited!! I absolutely love it! And the service was amazing. The staff were all very friendly and not pushy. Andrea Higginbotham worked with me and helped me pick out the perfect car. It took a lot of her time but she made sure I didnt leave until I was happy and got what I was looking for.

Very professional but with a comfortable atmosphere. Top notch service.

Bill Alter is the type of salesman where you are part of the family. No hassle and get you what you want kind of guy. I have driven several months looking at the Equinox and had a specific list of things I wanted. When the one I wanted came in, Bill called me that day and I was able to acquire the total vehicle with all of my requests in it including the specific color I wanted. I have referred several friends to talk to Bill about what they also were looking for, Billy was able to accommodate their requests as well. #1 salesman in my eyes!!!

Great service, would have been a 5 star, but both times I have been there, my dash cam. Has been unplugged. I dont know why they need to touch it. If the tech that is working on my car doesnt want to be on it, thats fine. Just plz plug it back in. Would hate to get in a wreck and see that my cam has been unplugged... update make that 3 times. Time to go check out Tom Naquin.

The staff is very knowledgeable, very upfront and honest for service! Thank you Gates for taking care of me! Knowing my needs and going above and beyond to reassure me I won’t be stranded on the side of the road ♥️

I had a side mirror replaced after hit and run accident. Replacement took 15 min, no big deal. However it took close to a month to order and paint the part! I think the main issue was vacations and not having someone else follow up. My biggest concern was I had to call repeatedly to get updates. Every time someone would promise a return call with info - no one ever called back.

I have been using Gates services from past 5year and the lady named - Michelle she is my go to person and takes care of all the services I need for my vehicle anytime I call and respond to it promptly . She is great person to work she is very knowledgeable and gets things figured out and provide best services every time I go . I would highly recommend her and Gates for auto service repair as they are economical and never cheat you .

Service is great. John Janiak is the best

First time customer of the service department. Oil change and tire rotation routine maintenance on my GMC Sierra.Service writer showed me the recommended maintenance but was not overly insistent. There are 3 separate customer waiting areas, service was prompt and a great value.. I will be returning for all my service needs

Gates Chevy world its a good place to get an oil change the people there and the staff there are very kind and theyre very responsible people if you have a problem with your vehicle they will find out what it is I trust Gates Chevrolet you guys have a blessed day

Matthew was the man to do my oil change and I just wanna say what a fine young gentleman you have working there. He was so very great with me and I would highly recommend giving him a good old pat on the back.

Great customer service! They took care of my needs in a quick and timely fashion. Couldnt ask for a better place to get my car fixed.

I had my vehicle towed to the collision center for a deer hit claim. Morgana responded in a timely matter and was so very professional. Thank you Morgana, you are awesome!!

Julio Perez! Omg, amazing job at everything. Very friendly and professional at what he does. The service was just great! I purchased the truck of my dreams thanks to him and his help. I highly recommend gates.

Very nice and easy! Although I knew exactly what I wanted, it was not in inventory. Teri Calvin worked with me and ordered it. It delivered within four months and I could not be happier!

The staff in the service department provided me with excellent professional service. JB in the Service Department is soft spoken, but he is a beast at taking care of business. I appreciate the service, commitment to excellence and the care provided to my vehicle.

Well I posted on the Gates site yesterday that this is the third time there is grease on my floor mat from the mechanic after my oil change. Ive complained twice. They offer me to come back and they will clean it. I dont have time to make trips back so I clean it myself. I thought it was automatic that they put something down on the floor to prevent that from happening? Or maybe its noted that I dont like grease on my floor mats, so they are messing with me. I think 3 times is enough. I will find somewhere else to get my oil changes..

Service was excellent! Got in and out with no doubt!

Salesman was sweet, only thing was he said he call when it was ready for pick up but he didnt. Also said paper plate be on and ready to go, wasnt. No gas at all in Trax. Thought wed get free oil changes or something, not. Nobodys called to set up undercoat, all tire pressures different. I wonder if it was even inspected and if so I want a print out.

Everyone i encountered was wonderful...im so glad to have my car back in a timely manner! Thank you all again.

Great customer service and answering questions. There for a oil change and done within 30 minutes of arriving! Then set up appointment for another vehicle while I was there. Thank you Gates Chevrolet Team!

Eric and Daniel were great help. Eric was honest about the cars we looked and got me a great deal. He also was understanding that I needed to get to work and we got the paperwork started and Daniel had them finished before I picked up my new car the next morning and all I had to do was sign the papers and go. So far Gates Chevy World is the best dealership I have been too.

Saturday morning, We were traveling from Il to South Bend for the Notre Dame football game. About 20 miles from town (and our tailgate spot) we made a quick pit stop. When we got back on I-80 the car wouldn’t accelerate and the check engine light came on. I pulled over and turned off the car. About a minute later I started it up and we were able to get on the road. We made it to South Bend and noticed a lot of noise under the hood. We did a quick search online for a Chevy dealership and headed the way. I called the dealership and John (JJ) answered. I told him our situation and for a brief moment he made it sound like they wouldn’t have time. And then his tone changed - he told me to bring it now, where to park, who to ask for and they would get right on it. We got there, pulled in and JJ was ready to get things moving. He took my name and info and told me “get to your tailgate” (we took Uber). Because of John we were able to enjoy the tailgate, the ND victory and have our car ready to make it home. So a big THANK YOU to John and the service team at Gates Chevy World. Outstanding job!

This was my first experience with the service department here and I was very satisfied. After our regular mechanic had a 1 week wait to try and get my car in, JB in the service department told us to try and bring it in that day and they would try to squeeze me in. There was no way I could go a week without a vehicle so this was a so nice of him to offer that. He did say they might not get to it until the next day, but not only were they able to get to it that day, they called us within 2 hours with the diagnosis. Less than 24 hours later, my car was done and fixed! I will definitely be bringing my car back from now on. Thank you!

Israel Martinez made the whole process of purchasing a new vehicle so easy! Very honest and patient which are qualities you don’t often get in a salesperson! Wonderful service from start to finish. Highly recommend Israel if you’re in the market for a new vehicle.

Decent priced oil change and the gentleman at the desk was excellent! I wish I had only gotten his name. Just a warning plan to drop your car off is usually a hr or longer wait

Not sure if the salesman was new but we went in just to look at 2 specific used vehicles and we were made to sit through what seemed like an interrogation for nearly an hour before we were able to drive one of the vehicles. The other vehicle was supposed to have been taken there from another lot for us to drive but it wasnt there. The salesman climbed in to the van with us when we went for the test drive which hasnt happened to me since I was a teenager then talked about what a great van and value it was. Our time was completely wasted, we will not be going back.

My AC in my 2018 Silverado stopped working on a Monday evening, and I called Gates Chevy World on Tuesday to set up an appointment. They were able to get me in on Thursday morning, so I dropped it off the night before. Kim from Gates called me Thursday at around 9:15 am to let me know my truck was repaired and ready. I was extremely pleased that they actually had a part in stock, and I didnt have to take the truck in a 2nd time once an ordered part had arrived. That rarely happens! Thank-you for the great service!

Always get friendly oil change and tire rotation service at a good price.

Had a recall and warranty repair done on my 2017 Volt. Work was completed correctly, and on time. The service manager was easy to get ahold of and stayed in contact along the way. Excellent work!

Glenn was amazing helped every step of the way. Went above and beyond for our family. So happy with the care that everyone gave us.

Very polite, quick to get to the problem if there was one, they take the time to explain things too, not like other places... Im very pleased with my service there, an will continue using them.

They always do a good job! I never have to worry with them. Also they have shuttle service. Makes everything convenient and smooth.

I needed my weather strip from my door replaced and they said they would call me within a week after they ordered it. I called them 2 weeks later and they said they would call me back within 20 minutes and I got no call. I called again after 3 weeks and spent 40 minutes on the phone talking to different people and finally got it fixed a month later. I have been a Gates customer for years and I have never had this bad and un professional service.

What outstanding service. My wife and were travelling from the west coast to albany NY when my 3500 silverado diesel dually broke down. The gates guys took my truck in on the friday before labor day weekend without an appointment. They diagnosed the problem and over nighted the parts and had the truck fixed on Tuesday. They also provided a place to store our 5th wheel camper while they had the truck. They were tremendous. I highly recommend them .

So impressed with the work performed by the service department! Not only is it top notch, but I feel they genuinely care about their work and do their best to help the customer every way they can.

I was passing through town and had a flat on the bypass. Was able to change it to the spare. Unfortunately the spare would only take about half the air needed to be safe. This was mid-day and busy at the local tire shop. I had to he back to work as soon as possible. Feeling like this was going to be a rest of the day issue In pulled into Gates service. I work in the rv industry and know its usually hard to get fast service at a dealer as a walk in. To my surprise the service writer was very welcoming..courteous..fast at getting things going. I was in and out in 30 min or less. Excellent experience.

Erik Resendiz found me the perfect car! 2020 Toyota Camry with the perfect miles! Kept me in the price range that I was looking for. Great customer service he was kind and also he wanted to give me the best possible deal for the vehicle that I was buying! I 100% recommend

Kadi did a great job finding me what I was looking for!

Excellent service! Very quick to get you in. 2nd time Ive had to take my car there and both times Kim has helped me out and found the problem. Fixed that day and called to allow pickup same day! You wont find better service and can trust them with your vehicle. I had no clue what was wrong with the car besides possibility same issue as last time ($800 roughly). Called and said hey found issues, $50 later. They dont feed you nonsense and do a great job. Highly recommend their service department and Kim. She needs a raise.