Kyle was great, general manager showed interest in my deal and financial manager was terrific. Especially good experience with no hard sell only helpfulness. I will be back!

Very friendly. Nice waiting room and facilities. Service done in a timely manner. Overall perfect.

I had a major concern with my suv and I was able to get an appointment for the next day. I was kept updated on where things were and the staff I worked with was amazing

It was great! Fast and direct to the point. Nothing unnecessary was done until needed. The test-drive route was big enough to enjoy the car. Also, the salesperson (Sam) was really helpful and enjoyable to talk with.

For starters, I called to schedule an appointment for an oil change and tire rotation. The person that answered informed me they were 2 weeks out, which I thought was a bit extreme, but I still scheduled my appointment. Dropped off my tuck at 0830, and told them when I scheduled Id plan to pick up around 1330 or 1400. However, when I sent a message at 1350, I was told it would be another hour and a half. My truck wasnt complete until 1530. Since I had a ride at 1400 I sat at the dealership while they finished my truck. I received a text stating that additional services were recommended. When I checked the text, it stated I needed an alignment. This was extremely concerning, considering I had an alignment when my truck was serviced in April. When I went to the counter to find out what was going on, the person stated, the technician is new, and probably just over looked it. Well great, so hes throwing his other team members under the bus, and giving me the impression he doesnt pay attention to detail. From being 1.5 hours later than anticipated, and failure to look at what services Ive actually had completed, how much attention was paid to the actual service I had on my truck. All of my previous experiences have been good, but this one has given me a LOT of concern on if Ill continue to have a GMC service department continue to service my vehicle.

Very quick, friendly staff and nice lounge.

My first time bringing my car in for the free oil change, tire rotation since buying the car. I had a later appointment and I called to see if I can move it up and Jesse in service was helpful in doing that. Once I got there Jesse greeted me, talked about the appt and showed me the waiting area. My car was done ahead of time and the car was washed. This is my first time buying a Cadillac and if they continue to employ great positive employees like Jesse, I will be a long term Cadillac owner through Gurley. I know it sounds corny but everyone has suffered waiting for your car to get serviced but very rarely you get it back ahead of time, explained everything and washed the car. Im a happy customer! Someone at Gurley better recognize his positive attitude!

Efficient, knowledgeable, on time delivery…Wherever Rocki goes I go! Best in the business for sure.

Always a good experience this is my third new car purchase. I like it the final process doesnt take hours fast processing of paperwork great customer service make you feel like you not just a number but you are part of the Gurley Lee family. Great job to you has a company for your great Customer Service.

UPDATE: I bought a Honda from Bosak Honda in Michigan City. No problems and it runs perfect in everyway. In regard to the response about reaching out to us from the Gurley Creeps. I did that. They car was a piece of SH*T and you knew it and sold it to me anyway. Ill never buy anything from you again and everywhere I go I tell this story to defer anyone from thinking of spending money at your dealership. Bought this 2015 Honda Accord EX-L with low miles from them. It was pulling to the left a little bit and the steering wheel was not perfect so no big deal Ill just fix that myself some place else. Also discovered that on some smooth roads there is a wheel hum coming from the drivers side rear tire. After 4 tire balancing and rotations, 2 front end alignments, then finally replaced 2 of the already NEW tires with 2 more NEW ones no change. I found out last a few days ago the car was side swiped on the driver side that would explain the noise coming from that side of the car and more than likely why it pulls to the left. Sales manager Scott insulted my wife. They were dishonest. I wish I could give zero. They should of disclosed this to me prior and I would of not bought it. I got ripped off.

At this time of covid-19, order was placed for my Buick Envision a gearbox, this item was on back order. I was able to be scheduled asap with the help of Jason. While having service I was able to have my oil changed. A 2 day job turned into 4 but Jason stayed in contact with me. I was able to have a loaner vehicle during this time. Thanks to Jason excellent Customer Skills, I left with a smile! I know his job is very busy and detail oriented, he owns the responsibility that comes with his job, no complaints from me.

I went in for a scheduled oil change and they immediately told me I had 2 recalls on my vehicle. They took care of everything while it was there and had it all done quickly

I had some service work done on my car and Jesse was great at keeping me updated on what was going on with my car from start to finish.

I do not feel that my issue was resolved. I tried to get in contact with them again and have yet to hear from them. I was to have another matter resolved since purchasing my vehicle and also have just gotten the run around!

I will NOT go to Gurley-Leep GMC service for anything. I purchased a 2020 GMC CANYON ALL TERRAIN ON Saturday July 17th. At Gurley-Leep Dealership in Mishawaka. The next day I was driving it and the REAR END STARTED TO LOCK UP, SHAKE AND SHUDDER .On Monday morning I called the sales person and told her our problem and that I was bringing the truck in for service. When I showed up on Monday the service man told me I could not get an appointment until Thursday at 10:15 AM ...Keep in mind I just Purchased this truck 36 hours ago. And my check didnt even clear the bank yet...Service Dept.??? When I brought my truck in for service on Thursday morning at 10:15 AM. I asked how long would it take to fix? The service tech told me they would like to have it all day, as they werent even going to look at it until after 4 pm. Then why did I have a 10:15 appointment?? That did not make any sense to me. I live 45 minutes away and had to call for a ride. The service tech informed me that Gurley-Leep Does not have a Vehicle loaner program Even for a car you just purchased and was under Warranty. The service dept. had my new Canyon for 2 days could not find anything wrong with it, Keep in mind they put 3 miles on it checking it out...I picked it up on Saturday morning, the service man told me they couldnt find anything wrong with it. I drove it the next day on Sunday the 25th and after it warmed up, the same problem occurred.. On Monday I took my New truck to another dealership in Plymouth, IN called Auto Park GMC. They went on a test ride and told me the problem right away, its a common problem with the 2019/2020 GMC CANYON ITS CALL SHUDDER. AND its all over the GMC web-site. GMC DOCUMENT ID; 5753906 The service advisor at Auto Park GMC in Plymouth, IN knew what they were doing un-like the service techs at Gurley-Leep.... I will NOT make any future purchase or have any service work done at Gurley-Leep in Mishawaka Indiana. Save yourself a lot of grief and stay away from this dealership.

Beyond horrible, horrible customer service. I made a reservation with Cadillac Service twice within the last 3 months and and both times the services I needed were either forgotten about or unavailable. I was also told both times I could have a loaner car and both times the request was forgotten. Very disappointed and do not recommend! There was no apology or follow-up from the service technicians or anyone in management. Its too bad the owners are choosing to run their business in this way because its reflective of their operations.

Adam Cizewski was a great sales rep. Extremely knowledgeable and caring of my situation. Bobby Likens also showed genuine care and compassion. The entire team went above and beyond to help get me just the vehicle I wanted at the price I wanted.

This isnt the first time I have had an issue with the dealership. While the car was fixed correctly the overall service I received was the issue. The last time I had my truck in to be serviced I asked them to check out a tire that was losing pressure. I was told, Sure no problem! When I picked up my truck I asked what was the issue with the tire. I was told, Let me check with the Tech. and then It didnt lose any pressure while it was here. In other words, we never looked at it. I had to fill my tire with air shortly after that visit and have it remounted by someone else to stop the leak because obviously your dealership didnt want to deal with it. This time I worked out a date with the Tech to have my wife drop her car off. She is a physician and cannot be without a car. He stated that she would have a loaner car waiting for her when she arrived as long as she showed up after 4PM. My email confirmation of my appointment even stated that a loaner was to be present. She rushed over to the dealership after working a 24hour shift to drop off her car and pick up the loaner. When she got to the dealership there was no loaner available. We were later told that the person who had the loaner was supposed to drop it off at 5PM but never did. Well if he was dropping it off at 5PM, why did the Tech tell my wife to come at 4PM because there obviously wouldnt have been a car available for her to drive. It then took over a week to get time for her to get back over and drop her car off to be repaired. While it was repaired quickly and correctly, it sure left a bad taste in my mouth about trying to get service. I purchased her car from the dealership and it has been the only place it has been worked on or serviced. If things dont change, that may not stay the case.

Well at first Brian in the service dept gave poor customer service. But Kevin cleaned it up so for the most part I was satisfied and will consider revisiting

Great buying experience - from start to finish! Treated right and fair. Had the exact car we wanted and made it stand tall at delivery. No issues!

Steve, did a great job getting vehicle through service, vehicle had a tire recall and I thought we were going to be there all day, after a couple hours all was done in and out in about 2 hrs, Steve thanks again, and thank the service for me as well, Good Job Everyone!!!!

Process was very easy, team at Gurley Leep made it fun. Go see Travis McCavitt for a no hassle buying experience!

Had my truck in for a squeeling noise.possibly a belt. They replaced 2 hoses that they said were leaking even though I had no oil spots on driveway and the serpentine belt. They also ordered a wire harness to fix a tail light out. The squeeling problem was not repaired. When the harness came in They charged another 160 dollars and said I wasnt charged properly the first time. So it ended up costing over 500 dollars to repair 1 tail light. Not very happy

I asked them to check the back up camera and all they said was they didnt see anything wrong with it. I dont believe they checked it because I asked the previous time. the camera has a certain view when backing up and will randomly change when backing up. also I asked for them to wash my truck while it was there. the guy said sure. they didnt there was dirt everywhere on the truck.

Salesman Sam was Great, he had vehicle ready for me when I called and asked to see that specific vehicle. Got it detailed, (although it didnt need it) but had it touched up before we left with it. I would highly recommend him

Rocky is amazing. Customers are a priority but just a great person!

Jason was awesome and was very knowledgeable. Called while Jason was out and the other service writers were clueless and worthless.

Our experience was great, not stressful, very professionally handled. From the beginning when we were greeted by the finance manager at GMC until completion with John Sims, sales person, everything was handled Very respectfully and friendly. John was exceptionally informed about the vehicle we ended up leasing.

I have always owned Ford vehicles. My Expedition was coming off lease and unfortunately for the second time in 3 years I was having a horrible experience with the salesman. I drove by Gurley Leep on my way to work and a Yukon caught my eye. My husband and I decided to go for a test drive. Adam Cizewski met us at our vehicle and from day one working with Adam was the best experience. Hes very personable. Hes not your typical pushy salesman. He was very respectful of the fact that I worked nights so he would communicate mid afternoon. He was quick to respond to questions or concerns and if he didnt know the answer to a question he would find out in a timely manner. Cant say enough good about this experience! You have a gem with Adam and we will definitely look forward to working with him in the future. Thanks and I love my new Yukon!

My experience was very good and I am thankful for information about financing work on my car. But in the future I would like to have access to a loaner vehicle especially when work is going to take days and I live in Michigan.

I felt valued and appreciated as a customer/returning customer. My questions were answered and I felt that they gave their all to help get me approved and get the vehicle I wanted! It was a great experience

My appointment was for an oil change and it did take about 1 hour and 15 minutes. The rep did apologize for the time taken.

The entire process was phenomenal. Rocky, Sunshine, Bobby and Scott were all fantastic to work with and they have a customer for life. Cheers to a great buying experience!

I forgot the gentlemen’s name they took care of me in service, but he was awesome! He saw me struggling a little. Pulled my car all the way in front of me, I mean he backed all the way up, so I didn’t have to take another step, thank you so much ❤️❤️

Repair seems to be done right, but dont trust the shuttle service provided by Uber, after getting pick up delayed for / rejected by uber the service manager provided the shuttle service. There used to be on staff drivers for shuttle service, bring back this service, Uber is not working.

The service department was ready when I arrived for my appointment. We reviewed everything that I wanted done to my vehicle. I have a service agreement and we reviewed the coupons that I would be using toward payment.I waited in the service waiting area--everything was set up for our protection--due to the covid 19 crisis. Everything went smoothly and quickly. Absolutely nothing went wrong. Great appointment.

It was Pleasant visit, got me right in

Great service was in and out in less than 1 hour

I bought a Sierra 1500 in November, it’s March and it’s currently in the shop for the 3rd time.... if it be happens a 4th time, I’m not calling you I’m calling a lawyer.

Justin was very friendly, informative, and accommodating.

Erwin was my contact at the bodyshop and was very helpful. Easy to contact with questions. The job was done exactly as we had discussed

I was in the market for a 2020 Cadillac XT5 Sport and contacted Gurley Leep Cadillac. Justin responded immediately and provided me with the information I was seeking answering all my questions.I later had the opportunity to converse with Rocky the G.M. and he too was great to do business with.I live two hours away from the dealership and there are many Cadillac dealers available but none were as responsive or as engaging to earn my business as Gurley Leep cadillac.Based upon my interactions and the professionalism displayed i would highly recommend Gurley Leep cadillac for your new car .Bob

Jason was friendly and handled my service needs in a timely fashion

Prompt service

Steve was really good to work with. He and the rest of the folks did a great job to address my vehicles service issues.

I called when I made my appointment to get my headlight changed to inquire on price. I was placed on hold and told the man was checking with the parts department. He told me it would be $60 which was $15 less than I had been quoted by another place. So I decided to make an appointment to have the bulb changed. Once it was done the invoice I was given said $130. I told the man what I was told on the phone and he didnt understand why I was told $60. He managed to give me the price of $80. I am very disappointed that I had to pay more than anticipated. I dont think I will be back when I need another repair because everyone is not on the same page with costs.

Received excellent service!

Kevin and team were friendly and efficient as always. Thanks!

Everything went well!

Everything went very well and the service tech was honest with me

Very friendly atmosphere and service was awesome

Steve is great to work with!

This was hands down the best car buying experience! We worked with Jimmie Huffman and we couldnt have asked for a better sales professional. He was very informative and personable. I absolutely love my new vehicle!!

Great service. Quick and professional.

I went there to look at one car, but it wasn’t exactly all that I wanted in my price point, so the finance manager personally sat down with me and talked over everything I wanted in a car; not only got me a brand new car, but gave me more on my trade in to help

The service itself was good, I left my car there and in a reasonable amount of time, the car was ready. The HUGE problem that I have is that NOT a single ONE of the employees that I saw was wearing a mask and only like half of the costumers were wearing one. We are still in the middle of a pandemic and I happen to be in regular contact with people that are immunocompromised. I am not willing to risk the lives of my loved ones to get my oil changed. I delivered my keys as far as my arm could reach and I got my keys the same way. If the people that are the face of the dealership are not being careful, what can I expect from anyone else working there? I felt so anxious about this that I drove home wearing a mask just in case there was some lingering breath from whomever drove my car while at the dealership. The GMC website mentions that the company is compliant with CDC regulations and GMC is even manufacturing facemasks, yet not a single one of the employees was wearing a mask nor I saw one (mask) on their person. I love my car and I have so far been very satisfied with everything GMC has done up until that last visit. At the very least, employees that have direct contact with multiple costumers per day MUST be wearing masks and sanitize their hands in between customers.

Quick easy. Jason answered all my questions

I go to pick up my vehicle after our oil change I had a coupon for $49.99 and my bill come out to 57 something didnt know that was that much taxes and then they always wash my car my car was not washed I had to wait 20 to 25 minutes to get my car washed

Jason was very kind and helpful.

The service I received from Gurley Leep for my car repairs were excellent. Kevin was awesome taking care of me. I live out of town and it was more repairs than what I thought so, Kevin gave me a loner car until my car was done the next day. Love Gurley Leep!

In on time, out on time.

Sales guys are super pushy. Constantly bombard you with calls even when you let them know you arent looking to buy a car today. Very rude and unprofessional - literally said I was wasting their time. If I do decide to buy the cadillac, it definitely wont be from Gurley Leep.

I always need a loaner car as I understood my Cadillac Purchase would provide at any dealer. After a week of waiting I made other arrangements. I am now waiting for two weeks for a loaner so I can bring in my 2018 Cadillac ATS to repair the phone which is has not worked for at least 3 weeks. I may have to return to Lexus for my 2020s, if this is the level of loaners I am going to receive.

Outstanding

I never had an issue that wasnt resolved. Gm parts are better and made to last.

The shop-click -drive online is to bait you into coming to the dealership. First of all, I made an appointment using this program. No one called me. When I showed up, no one was prepared and no one even knew I was coming in. So, of course, I had a bad feeling from the start. Test drove the vehicle, asked for the numbers and they were over $4,000 different. I almost walked. I showed the shop click and drive deal I had printed and was told nobody has EVER brought that in before. The delivery fee and taxes are not included is what I was told. I would not recommend this dealership to anyone. I only ended up purchasing because it was the only place within a reasonable driving distance that had the vehicle the way I wanted it. Just a simple inquiry online at other dealerships and they are ready to roll out the red carpet for me. With such an large purchase, this is what I would expect, but here I was just another up.

Tyler was an amazing salesman!

I was going to be in the showroom looking at another vehicle and the service department was able to squeeze me in so I didnt have to make another special trip for an oil change on another vehicle. My car was finished on time and was washed and ready to go when I was done on the showroom. The service agent even brought the keys and paperwork to the showroom so I wouldnt have to go through the trouble later on. Good job!

Jason was great and service was timely!

Lt was bad

Fast easy and very helpful

My service experience was handled very efficiently and within timeframe projected. The service to and from my office, under very bad weather conditions helped me stay on track at work as well. This has been consistent with all of my service experiences at Gurley Leep Automotive Service Centers.

The only reason I did not give 5 stars is because they scheduled my appt for noon which this time slot was available online and when I get there they tell me they cannot get to my vehicle until 1pm. So the vehicle sat there for an hour before being serviced. Lunch times should be staggered and not everyone should go to lunch at once. That would be great customer service. I work in a profession where the customer comes first despite breaks. Also, need hours on weekends for working people that cannot always get there during the week. I am not sure if this location has weekend hours or not.

Kevin is awesome!

Everyone is always friendly and courteous

I scheduled an appointment, took it in a day early so there would be no issues. 2 days after my appointment date I called since it should not have taken long for the service item I brought the vehicle in for. They could not find record of my appointment, my truck or anything about it.The service writer I spoke to called me back after doing some leg work. He informed me my truck was in the parking lot and no one had touched it. They lost all info on the truck. Luck they didnt loose the truck as well.Very discomforting experience with this company and not the first bad experience. I purchased a new GMC Sierra from them, $55,000.00 dollar truck. I found out a year later that it had been wrecked and they never informed me. They said if it was not over $5,000.00 they did not have to notify my before purchasing. Who knows how much damage it really was since they did the repairs and would not share any of the paper work on it after the fact. Even if they would have how can you trust them.

Even though I did not purchase my 2018 Chevy Traverse Premier through Gurley Leep Cadillac, I felt comfortable taking my vehicle to them for service, due to my past experience of having purchased a Buick with Gurley Leep. I was pleased with how my Traverse was taken care of and appreciate the level of service that Gurley Leep Cadillac provided.

I came in for a routine oil change and tire rotation. My Acadia has less than 26,000 miles on it and I was told I needed brake pads and rotors, both front and rear. I declined the service for brakes. My husband took ourAcadia into Zolman that very same day. He was told the brake pads are a little worn but do not need replacement at this time. The rotors are fine.I was also astonished to discover you have no record of the extended warranty we purchsed from you for $2,600.My Acadia had several greasy fingerprint marks on it left there by the mechanic that worked on our vehicle. There was no car wash performed either.

Working with Jean Green was incredible. After being in an accident and needing to get into a new vehicle on a short timeline, Jean brought in my dream truck from out of state. If you are in the market for a vehicle, go see Jean, she will take care of you!

Everyone is very nice and accommodating

Went in to try to buy a truck. Combined my wife and I make over $117000 a year with paycheck stubs for proof of income. We own 2 brand new dodge chargers, and an older truck we want to upgrade. We were told in order to trade in our current truck and get a new one we would need a cosigner. Whaaaaaat? Easy to see they dont want your business here. Take it to Michiana Chrysler, theyll actually make it happen.

The staff was very courteous and kind considered to all my needs answered all the questions that I had to answer it was a family environment I will truly go back there and buy another vehicle thank you very much I love my truck

Always fair prices and fast service!

Amber is very helpful and considerate of my schedule.

Always top notch!!!Kevin is the greatest!!!

I bought a used Cadillac, at the time the car only came with 1-set of keys, and I was told by the salesman that he would order another set and have them shipped to me. The key NEVER came. Only did I realize this at a much later date when I locked my keys in my car that I never got that second set as promised. I called into the dealership and was told unfortunately they cant do anything about it because its after 30-days, and the salesman at the time should of taken care of it. I asked if they sold used Cadillacs with only 1 set of keys, and was told No. If this is the type of friendly family oriented car business this place promotes then all Americans should be deeply sadden by this and refuse to purchase cars from this public disgrace. A previous occasion I went into have my car serviced and was given a quote of $1,250. I went else where and ended up paying $325. This place is filled with crooks and thieves that have no respect or honor for their customers. The people who are responsible for such poor customer service I wouldnt give a loaf of bread to if they were starving.

The service advisor was ready to take my car on time when I arrived for my appointment, and it was ready before the estimated time of completion and had been washed as well. He also arranged for a shuttle van that took me to a local business while I waited for the car to be completed.

I was very pleased with John Sims. He was very nice and helpful. Explained everything to me in detail.

Kind and professional.

They didnt let me know that my warranty was over.

Nice and courteous

Awesome employees and service!

They take the money but service department DOESNT check all vehicles before selling

Everyone was helpful, friendly, professional and polite

Routine service always takes hours to complete- I’m usually there about 2 hours. Last week I was there for 2 1/2 hours 😬

Jimmie was amazing!

Everything went very well !

Good service....😀