The customer service is awful. I dropped off our picture to be re-mounted. Amy, their framing employee. suppose to call when the material arrived. Nobody called. We had to call and they said the material is in and to bring the frame in. The frame was suppose to be ready in a day or so and they would call. Again, no call. The framing department needs new people. — people like Amy are not cutting it. Amy would care less if I was a customer!! The good news is that they have a new manager, Kathryn, who seemed to show some interest and was apologetic.

In all honesty...I find shopping in your store very frustrating. Your stores are undermanned therefore it is hard to find items. The stores are very large with a ton of products but usually only 2-3 employees. Ones on the register-ones cutting fabric and one is in back doing whatever. Im not shy and usually ask a customer if they know where something is located. They almost always have the same feelings. Frustrating to get help.

Michaels has slipped quite a bit from being my go to general hobby store. The prices are not longer competitive and the selection leaves a lot to be desired. Hobby lobby is better priced and typically has a better inventory in my opinion

Great clearance sales, from 60% to 80% discount, loved it. Very clean and nice customer service.Thank You

Like every Michael’s the are well stocked. I returned a few things with no issue .

Everything I need in one place. Download the app for good discounts!

Curbside was a joke! I waited 20 min and still had to walk in to store. There was a girl in space 1 before I arrived to space 3 and she also had to wait. At 15 min I called the store and asked them what was going on. They said someone would be out shortly. Then someone pulls up curbside in front of me, and when I decided to get down I see an employee walking to that car. Absolutely ridiculous. I asked the manager why her order got filled before mine when me and another person have been waiting for 20 min and her response was that they were understaffed. That makes no sense. Absolutely, a joke! Will never come to this store again.

I found the spray adhesive I was looking for. I also found an inexpensive set of fabric glue. I looked around for cloth tape, which I didnt find. So over all, it was a successful shopping trip.

Thank you Michaels! Your collection of cricut accessories is amazing the photos are of some shirts and pants that I did and iron for football season for my two daughters!!!

Overall great staff, great framing selection, great paper isle, great basket selection. :)

Clean, well organized store BUT they need more checkout people

This store is stocked, clean, staffed. Not crowded. 80% off sale. Got this fountain for $8.00 (next to bottle for height comparison). Love it

I am not much in to artist stuff wentFor a friend. Thats why I only gave it 3 stars.

Good selection of jewelry beads and friendly service.

I was so pleased with my experience at this Michaels location at 25462 El Paseo where I was helped out by not one but three employees with smiles on their faces. In the current challenging times we live in I left the store feeling good and cheerful. The first girl took the time to hear me and listen for what would best suite what I was looking for, and when she wasn’t sure, she got help from yet another friendly helpful person. When I got to the counter the girl operating the register was also nice courteous and helpful while I looked for my coupon. I am not use to this kind of service and was blown away by how professional all three of these girls were. I should have gotten their names to mention them here. I had gone to a Michaels at the Commons earlier that day and dealt with heavy set blonde sales lady who literally told me “yeah, yeah it’s over there” pointing to several lanes. When I had further questions she acted rude as if I was bothering her. So I am taking the time to say “YES” come to this Michaels were you will be given great service with a smile. Thank you again. I told my whole family what a great experience I had here!

Had exactly what I was looking for. Not crowded at all.

Clean and very organized

Very happy and plesant employees, always willing to help you out!

Very clean and organized. Staff is very helpful and respectful.

Amazing place for your crafting supplies, a great place to take a friend or family to look at all the nice decorations in stock at amazing prices. Also look out for amazing sales

Terrible customer service. I bought a helium tank here that was defective so I tried to exchange it and they said their policy was to not allow returns or exchanges on used tanks. I explained that I wasnt even able to use it and they still wouldnt let me exchange it. What a waste of $50.

(Cabbot store) Sarah at the Aarons Brothers framing section provided my daughter and I with one of the best customer service eaperiences we have had. I would recommend asking for her. Thank you Sarah.

This store relocated a few years ago and now it is much larger and cleaner! Better lighting too.

Clean store, friendly associates that knew where everything was, and a lot of good art supplies. Felt like an old fashioned art store.

Employees are always so helpful in finding items. If they dont have theyll check other stores in the area or suggest ordering through the website.

Wonderful place. Staff very helpful. Great products and services

Busy store, in the way of so much stuff! Not alot of boxes ornaments like theyve had in years past, but did have alot of $1.99 ornaments. Their individual glass ornaments from $9.99+ are very picked over. Line to get in goes fast. 20% off coupon on thier website!

This Michaels is super organized, the employees are nice and very helpful.

Pick up a recent newspaper(50 year old rolling stone)i had framed and they did a other great job(thank you very much tomoko).,it was handle with care and looks great,and drop off a other poster to be frame because I know they would do a great job,very courteous and profession,and reasonable prices with discounts to be had,thumbs up!!!!

Great selection on Halloween decor and everything was 40% off. Love Michaels!

I like the new store. I wasnt going very often in the past because the store was just kind of gross but the new store looks great and I found some things and thats awesome

Love this new store! More room, organized and great service! Worth the extra drive from Margarita location!

Remember to google for coupon at the checkout--theres always at least one good one!

Always a great experience

Pretty big store, well stocked and clean every time I am there

My mom, sister, and I went to this Michaels to get some pictures framed. While looking, I got an employee to help me find the correct size. After 2 minutes she told me she had to help another customer. Instead of helping another customer, she was just talking to another employee. We then decided to get our pictures costumed framed. The employee at the framing counter was very unclear on prices, not helpful at all, and kept saying she had to go to lunch. We were going to spend about a $1,000 on frames, so we were going to take a bit of time to pick our frames. We told her she could go to lunch and that we will be here when she gets back. After about 20 minutes of looking and matching colors and styles to pictures (and no help help from the employee) a guy comes in to get some of his own pictures framed. The employee then tells me and my family that due to social distancing we had to leave. My family and I took our pictures and left. On the way out we stopped to tell a manger what happened. The manager just had a blank expression on his face and gave some terrible excuse for his employees behavior . I dont think I have ever seen such poor customer service before. I will never go back there again.

Fun... wish their paper selection was better

Luckily I found what I was looking for on my own, the young ladies at the front of the store were too busy talking about their personal lives to ask if I needed assistance.

I could spend forever in Michaels as it is, but this Michaels is always super organized and has a super friendly staff.

Typical Michaels, picture frame variety is lacking.

What can u not find here if you have hobbies here is were you will find the things to make them

This store is large, clean and has everything you need to make just about any craft! They have great sales and they always have at least one great coupon available, so I really recommend downloading their app to be sure you get all the coupons! Friendly service too!

I visited Michael’s the other day, and while the products and service are always top-notch, one of the managers, Laura, publicly berated and belittled one of the teenage employees. It was awkward to listen to, and I felt bad for the employee to be treated so disrespectfully. She was clearly upset. I felt uncomfortable being there, and I feel that this manager does not represent the values and standards of Michael’s stores.

Always able to find what I need. Thanks for keeping the store so clean!

Nice newer store with great customer service. Right next to best buy and Cost plus World Market. Three favorite stores in one spot.

They have really helpful associates. The store is huge and is always clean and well stocked.

I love this new Michaels! They have great people working here. The size and selection is reduced though compared to some other bigger Michaels stores, but it still has your major things. They have cool classes. Ive been to about a dozen and Im hooked!

Love 💘

This Michaels location is so nice! I was bummed when I saw the other Mission Viejo location had closed, it was easier to get into, but Im glad this one is here. Its super bright and clean, very inviting. Its a large store with plenty of space to move around and not be crowded. They also have almost anything youd ever need for crafting at decent prices, and they always have sales or coupons available so take advantage!

It huge so youll find plenty to do

Love this store, they got everything!

Omg I can spend 10 hrs here, BEWARE!!!

I just like the name

Very pleasant staff

My wife is an artist and Michaels is a one stop shop for all her needs. Quality at reasonable prices.

This Michaels is in a former SportMart, and therefore in a much bigger box than most Michaels stores. It is essentially an extreme remodel of a nearby store it replaced. in It has a lot of selection and is laid out in a nice manner. Compared to others in the chain I visited, this one is the best.

Followed all around store then had to wait for someone to find the price on my item cause they obviously thought I was lying cause the male cashier said shes saying its only $4.99

Very nice Michaels store with helpful staff and organized shelves. Need i say more?

As soon as I came in there was a guy that helped me out to find what I was looking for without wandering in the store.

Dont forget to bring a coupon. Never a reason to pay full price when there are coupons online and they can just scan your phone. Lots of options for any of your crafting needs.

This Michaels is better than the Aliso one in my opinion. More cleaned up and spacious. Find what I need here. They have a large selection of The Happy Calendar and accessories.

So many bargains! Bliss zone for creative people of all ages.

Its not as stocked as the one in San Clemente

This is an amazing place for ...everyone... everyone as in everyone, whether or not one is an artist or not. Too good.

First time here, and it is clean and well organized. They have a good variety of all things for arts and crafts.

Clean and easy to find things

Love the new layout of the store. Seems like they have more product as well. Better lighting and parking.

Good variety. Dont forget to find/bring your 40% off 1 item coupon.

Great clean well organised store with very good prices and very helpful staff

Great holiday sale that starts before Christmas (70% off)

Great clean store.

The new location is great. Well laid out, bright spacious, and well stocked

Home away from home.

Love Michaels of course!Only wish theyd picked up more of the fine art stuff from Aaron bros closing...theres nowhere to go but online now. :(

Amazing store!! I have been to many and this one is clean with very helpful staff. Very knowledgeable !!

It would be great if just one or two of the staff ever did a craft in thier 17 years on earth. This leads me to assume the staff is paid poorly. The service is not familiar with anything except POSSIBLY the lication of said item. Anything beyond THAT, you need to investigate online prior to or on site. I could be on FIRE in any aisle and not be found for hours.

Love the new location! Its all set up for Fall right now and my daughter likes visiting to see a giant scarecrow they have on display :)

Great Fall supplies.

I spent about 15 minutes inside the store.Pros:Clean environment - The aisles were clean and the items were in their places. It didn’t look like a bunch of moms showed up with their kids to wreck the place. Then again it was just noon.Variety - They had everything I expected them to have plus some items I hadn’t seen before. Mainly, I was there to see what the sketching/painting section looked like and had to offer. The usual selection of items was present such as fine and broad-tipped markers, paint markers, oil-based markers, acrylics, etc.Cons:At the time that I walked into the store, I was given a rude and creepy look by a staff member. I walked in and noticed him standing to my left behind some items supervising the floor I think. I managed to catch him looking at me in a rude manner while he said something but I couldn’t hear him so I took off a headphone and asked what he had said. He repeated that he had said “hello” and how “I was doing”.I responded politely and even asked about supplies for etching glass but I was told that the supplies were illegal in California and that they did not carry them. I said “thank you” and continued inside.As I made my way around looking for the paints section, I noticed this particular guy following me around. He was white, chunky, shorter than me at about 5’6 blue eyes and scrappy looking. I felt a bit uncomfortable but I figured that maybe he was just doing his job and I may be overthinking things.I finally found the paint section to the right side in the back of the store. As I was browsing and checking out the new items, old nostalgic ones, and still looking for that etch cream that I suspected they still carried, I saw him still around me trying not to stare too hard. Everywhere I went I looked and sure enough, he was close behind. At this point, I became annoyed.I looked around, found the etching cream and felt it was too expensive considering I was babysat, disrespected, and the bottle cost $32.00 on top of it all.I left the store and looked on Amazon and found the exact same bottle for $17.00 pretty much immediately.Conclusion:I’m not a big fan of Michael’s. The quality of the items inside is good but honestly, Amazon and online competitors have the very same thing for much much cheaper. Regardless, I had every intention of buying the etching cream because it’s a gift for a friend that etches projects and I will be seeing him today but the experience itself completely made it all too expensive to be worth it. I won’t be coming back. Customer service does matter.

The only store open by South Mission Viejo. Great selection.

Love the fact is closer to my house now!!

Low on lots of supplies for art. Some decent sales, but limited quality inventory.

It had a good variety of stuff and they send out lots of coupons

Associates were very helpful and with a genuine smile. This Michaels is excellent.

Good to find stuff for projects

They had everything I needed for a DIY project I was doing. Sales staff super helpful leading me right to acrylic spray paint, mason jars and corks.

Sometimes a bit overwhelming, but for craft-ish items, they have everything!

Amazing selection of any kind of art and/or craft u are into or envision yourself stepping into. This store is SO much fun, I could spend all day in just one aisle!New location on El Paseo in Mission Viejo is immaculate, well-organized, and nestled into a convenient shopping destination which includes World Market, Bed, Bath & Beyond, Krispy Kreme and Dairy Queen.Breakfast, shop, shop, lunch, and close the afternoon at Michaels. Save the best for last!

Fun place and good selection of items ...

Great store and great selection of craft supplies.

Great, favorite store

Nice, clean and not a busy shopping area

First time at this location. Its a nice store and clean.

Easy checkout at this time

You can always find something fun to do at Michaels

Best Michaels store ever ! Great variety and awesome customer service ❤

Nice new store with all the arts and craft essentials.

Very clean and organize. Good customer service and you can use coupons

#1cashier5managers :)

Good place to buy anything artsy and decorative items