They gave me great service sales man Eluid was very honest and really want to thank him for having us wait to get the truck of our dream. I have bought 3 dodge trucks parts service are great and oil changes are done with no problems I really recommend Burns motors especially financing thank you so much

Easiest Purchase with Excellent Customer Service!Xavier is the best salesman ever. No pressure, no haggles and was just a call away. Christina, wow what a finance manager. She went above and beyond. Purchased the vehicle we have always wanted and were not disappointed. Thank you for everything. We are on cloud 9 with our new baby! Merry Christmas!

Just an oil change in the Express Lane, first attempt they told us a 3 hour wait (not so express). Next visit 1.5 hour wait, really didnt take that long, but nobody tells you anything, like where to wait or if theres a bathroom, when the car was done where do I pay or wheres my car. Not a bad experience just need a bit of practice in the customer service/hospitality area.

Excellent service. Great customer service.

Probably the easiest time I ever had purchasing a truck! I call and had the truck pretty much ready and got a great deal on a Cummins diesel. Sales associate Jesus Martinez was straight forward and did a terrific job on the deal!

Terrible management. No follow up from salesmen. They make you feel unimportant.

Got a text from the finace manager not to bother him

Very nice answered all questions I had

While most car buying experiences are tests of patience, the staff at Burns Motors almost seem to take extra steps to make the experience even worse. From extraordinary long waits to address paperwork, to having only one finance manager, the process tests anyone patience. After being onsite for hours awaiting bank approval, our sales man was asked at 620 when should we hear back, he replied, oh the banks close at 6, on top of waisting a considerable amount of time getting the application to the finance manager prior to 6, here they are allowing people to wait, after banks have closed. Furthermore, as other clients are walking out, hearing the sales associates talk very negatively about individuals finances, appearance, etc.. does it hallmark attributes associated with a experience that values customers or customer service. Unequivocally, Burns motors should be avoided at all costs.

Worst dealership ever, they don’t even deserve one star. Neither the salesman or the manager have manners. Very disappointed the way they speak to you the way they try and handle the situation. The salesman name is Alex Hernandez he works in the burns motors of Mcallen he had the audacity to tell me to leave from his office and racing his voice. Spoke to his manager and he had a face that he was lost. The manager didn’t even showed a face of concerned when I told him his salesman had told me to get out of his office. I can’t believe that a company like that can have those kind of employees. If I were you I would not even buy in that company that doesn’t care for the customers.

Great and friendly staff. I had a great buying experience. If you need a car ask for Joe Fig! Hell take care of you.

Extremely good. Rep was so courteous. He spent so much time detailing costs and driving us around. Considering, but not ready to commit yet.

Good place to buy Dodge Truck and lot less money than buying here in San Antonio. I got a A Dodge 1500 Ram for 10.000 less this my second Truck that I have got their

Worst dealership ever with advisor that don’t know mr Matthew Leal and management that don’t care are only there to get paid Mr. Strouts and General mananger Mr. Richards even worst .

Once they sell you the car you pretty much lost all of their attention

Not happy at all. Taken my van in it was in a flood. They keep telling me they would get around to looking at it. It taken my husband and I to go talk to the main boss of the service dept to get anything done. I was without a van for 5 weeks. Im disabled and I really needed my van. After all was done they totaled it. Im very disappointed in their service.

Great customer service from Jesse Martinez!!! Thanks for everything

Good experience on purchasing and trading in our vehicle. Sales rep was very helpful and went out of his way to assist on every step of the process.

Was there on a Dealer Trade for Southfork Dodge!

Didnt have the truck I was looking for but good salesman.

Great service.

Bad sales team

Bought a new Jeep

Looking for a part

👍

Grest