I love this place. They have such friendly employees. When I needed help for anything I got it right away. I will always go there. I want to thank everyone that works there....

Im from wisconsin and came out here for a trip. Stopped here and the staff was very friendly and extremely helpful. Everyone should be proud that works here. I would give it more stars because of the people that work here

The 2 elderly gentleman were very friendly and helpful. The 40 to 50 yr old guy on the machine that took down our hot water heater could learn a few customer service tips from the older associates.

It is amazing how much variety they have.

Rudest staff. These people are are absolute zealots with masks. If you do not have the proper one they approve of they will rudely kick you out. I wouldnt support these zealots with a penny of my money.

Looked everywhere for s 99 cent wooden handle wire brush and honestly I have bought them there before...It was pretty cool because everyone working there was looking right along with me...One of the guys was even punched out for the day...thats a great batch of Menards representatives in that store..Top Notch Costumer Service...thanks for the help

No one wants to help you with anything. they dont even acknowledge you

Terrible customer service, let alone had 6 items including a bathtub, 2 different cabinets, flooring pieces all broken. Had to drive back to the store 5 times to replace all these items. They refused to deliver anything or give at least free shipping on reordered products

Menards was pretty good today, busy but still got a question answered- employee walked me over right to what I was looking for. I appreciate that very much, nothing more frustrating than knowing youre close but cant find it.

Id would have rather gone to Home Depot or Lowes

I walked all the way from the front door all the way across the building to the back where the building department desk is located. I asked the guy at the building department desk for an order sheet for a few 2x4s (definitely not a big order). The guy at the building department desk asked me if I had a mask. I didnt just claim its medical, I informed him that I have a doctors note stating that I can not wear one. He seemed to understand and printed me up the ticket for the lumber. Keep in mind the city and state dont even have mask ordinances. I make my way back up to the front of the store to pay for my order at the cashier. The cashier starts to ring up my order sheet when two other employees begin to make a scene about me not wearing a mask. The first one makes the cashier stop processing the transaction while telling me I have to wear a mask. I explained to all three of them, like I did with the guy at the building department desk, that I have a doctors note stating that I cant wear one. The second one tells me it doesnt matter if I have a doctors note or a medical condition that prevents me from wearing a mask, I still have to wear one. The cashier then offers to sell me a mask. I tried explaining to cashier that its not a price issue; even if she gave me one for free, I still cant wear it. The cashier repeated the price of the mask as if that was going to make a medical condition disappear. I just politely thanked them, told them that Id just take my order sheet and leave.I went out to my vehicle and thought, maybe I can just pay for it over the phone and then go into the outdoor lumberyard where they dont require masks. So I called the store, explained the situation, and asked if I could simply pay for it over the phone. I was told if I paid over the phone that they would charge me an additional delivery fee even if I went into the lumberyard and picked up the material myself. It sounds like discrimination based on a medial condition by either A) forcing me to wear something that I physically can not wear without getting sick, or B) charging me an additional fee. Do they require people with seeing eye dogs to pay an additional fee for bringing their dog into the store? I hope not.After the phone call I decided it wasnt worth the time or hassle and decided to go to one of the local lumber yards in town and even ended up saving a few bucks anyways. I was surprised to find out the local lumber yards are cheaper than the big box store anyways, plus they have better quality material, and a knowledgeable staff.I will NOT ever be going back to Menards, a store that discriminates against people. Instead I will be taking my business to local lumberyards and hardware stores.

Always a good day when I get to visit mitchells menards

The worse one Ive ever been in. Apparently no one works there especially to help people.

Menards requires the wearing of masks and if you dont have one they will supply you a mask for $ .50. Can you believe they are making money off the masks that they are requiring you to wear. The masks they are selling, you can purchase on the internet for 100 of them for $10 or $ .10 each. Time to shop elsewhere, where if you need a mask they give you one for free.

Very nice people. I left tool box on ground and they brought inside and held it for me

Its my husbands favorite place to go

All you need to fix er up. 2020 was 11% off, what shall 2021 bring, better or worse? Time to plan those Summer jobs.

Service is not great at this store. Certainly employees are great, and I’d honestly say most are grumpy all the time. Front check outs are slow. Lumber never has a barcode on them, so you have to wait for them to find someone to confirm the price, which holds up the line.There is a lot of room for improvement. Hope this review helps out in some way.

Between Walmart, Runnings, and local businesses I dont think ill be back to Menards. The way they withhold your property and “make you” wear/buy a mask is unrealistic and then they refuse to let you purchase whats in your cart. They are not only wasting people’s time but they are also losing good business. I dont know if they are just ignorant or the workers are on some type of power trip but how they follow and harass you should be unacceptable.

Place is a huge joke, dont like shopping there. More worried about masks then business or helping customers

Didnt go in, i will go elsewhere unless nowhere else has what i need. Im no sheep

ALWAYS A GREAT PLACE TO SHOP

Got door & shims. In & out quickly

Great selection of items, fair prices, helpful employees.

Wearing a mask should be option not a demand. Where is our freedom to choose?

I didnt catch his name, but a worker in hardware section asked if I needed any assistance finding something and helped me. Great customer service.

Clean and well lit👍 Helpful, friendly staff willing to help you with questions. And giving helping pointers to see you through your projects.

My contractor Son, who, like many local contractors, spend a lot of money there. He was over charged $400.00 on some spindles for a job, he bought many items that day and in checking receipt that night, discovered the error. Management would only give store credit. With covid and work slow, plus big family, this has caused a bit of a headache for him! Shame on Menards! It was their mistake and should have refunded him his due, money!!

The staff is rude. They harass customers to wear a mask in an open state. They follow you around, high prices and low customer service

This store has everything!!! It is always very clean and well stocked. I even found paint texture that I didn’t know existed. (You can add it to a gallon of paint to avoid the messy spray texture getting all over woodwork etc.) Thanks to a helpful lady in the paint department.

Great place to shop.

I got gummi bears so like 10/10

Lots of stuff. Usually find what I need.

Employees need training for customer services, not very helpful.

Awesome place to shop

One word: discriminate

Tired of the mask rule,

Makes u pay for a mask when it should be free and a person with asthma shouldn’t have to wear one

Great selection of items and helpful staff!

We found kitchen small appliances in addition to our projects list. Halloween arrived in seasonal! 🎃

Its good but I dont appreciate not being able to breath just because they want to force everyone to wear a mask or some kinda face covering. its rediculis.

As a contractor, I appreciate the large product selection and extremely competitive pricing that Menards offers. However, there is nothing more frustrating than a trip to the store. Because I live a distance away, I try to make good use of each trip and when store employees cant find things and are unable to think for themselves, everything takes a long time. Assume that you will need at least 2 hours or more if you need to load from the outside yard.

Ok

I have spent a lot time in here for many home projects. Most every time we have had great customer service. They even let us exchange a gallon of paint after we realized it didn’t look good on the wall. The staff is knowledgeable about their areas, and able to answer our questions about our DIY projects at home.

Very helpful and friendly front desk when you walk in. Same with pretty much all the workers. Great selection, great prices. Easy in and out.

Was told to buy their mask was not allowed to use a personal mask. One lady did not know where any chain equipment was and overall just rude experience.

Bring a mask, but best Menards around.

Never saw a menards before, wish we had one in the south! Great store with everything you could need. Clean friendly knowledgeable people. 10 stars!

This is where I get all my material at

Great.service and selection!

Sheila (cashier) and Amy (customer “service”) are the rudest employees. Won’t be back.

Helpful and friendly employees, but very dusty. If you have allergies to dust and trees, then you should make sure that you took your allergy medicine before going. Other than that, they have a good selection of items you need or didnt know you needed.

Helpful locating products.

2 employees unfriendly, wont come back going to local hardware store even if I have to pay more

This Menards is very rude about making you wear masks

It was ok until check outThere wasnt a bar code on the drainIt took about 5 minutes to get a price it was just like a fiasco

Its always busy there always a line of people

I would normally give you a better score, however my last visit made me question if I was in Menards or Wal Mart! After spending considerable time finding what i needed and a few things I just picked up because they were a great deal I found myself ready to check out...ONLY 2 LANES OPEN!!! one was 6 items or less the other a long line with 2 different people needing managers to help with price checks....the young man getting the items and doing the price check was walking so slow if he went any slower he would be in reverse! He acted as if not a care in the world and he would get to it in his own good time!! Both lines were all the way to the isle you walk towards garden center! I know you were not understaffed because there were associates in every other isle. My question is ...why in the world when we are this close to Christmas and stores are very busy....including yours, you would only have 2 lanes open!!??? I can usually get checked out fairly fast so I plan accordingly if I have another place to be. This was poor planning on your part and in my eyes really not concerned with us the consumer. I waited in line well over 15 mins. I was frustrated with how the lines were handled ( I was not alone) so I pushed my cart aside and left the store! This is the first time I have ever had a bad experience in your Menards and I do hope my venting will help your management consider US THE CONSUMER!-/

Best place in Mitchell for all things carpentry. Good prices, and huge selection. Plumbing, wiring, remodeling, and appliances; everything you need is there.

Great place. Plus 11% off.

Over wearing mask.

Awesomeness.. great store.. a bit of everything you need.. great staff.. very helpful and courteous. One of new favorite stores.

You dont ever want to work there. They are holding my sons w2 because he owes them 20.00. It is my understanding that is against the law. Will contact my attorney to confirm.

Vary vary rude and impolite.

Large store with very complete selection on just about everything you need for your home from patio furniture to fence posts. Big selection of custom order doors, windows, siding, decorative stone and finishes. Delivery to Huron. Big garden center in spring

Does not follow ADA guidelines, I will never go here again if it was the last place on earth that sold wood.

The only concern I have is that the employees dont obey the social distancing rule.

They have good service and they showed us the place where we could find a air mattress and explained which one was the best

Not very helpful.

Great place for all my home projects

One stop shopping

I people help alot n their nice n friendly

Great store to shop in

The employees were friendly and helpful. They helped me find what I was looking for. Prices were great.

This is the first Menards that the staff could care less about helping you. Every other Menards the staff couldnt do enough to help you get everything on your list. I am very disappointed.

Reviewing the Paint Department, we have been buying a lot of painting this summer and the employees have been doing a great job at helping us. Thanks you Paint Department!

Zero help! Had to hunt people down, nobody willing to help with loading. Is customer service even a thing?

Easy to find what you need, very nice place to shop!

Employee in the paint department basically told he didnt have time to help me in a unapologetic and rude nature. If there was a Home Depo here they would loose all of my business. Considering driving 100 miles to the closest Home Depot. It would be worth the trouble.

I love it here

Everything you need at great prices and rebates.

Its pretty cool...I got whatever I want

Ran in to get new sump pump so we have a spare, had plenty to choose from. Quick check out all was good.

Didnt have the parts I was looking for, and it was nearly impossible to get help promptly.

Just like all Menards, great friendly people, fast service.

Mask required = no money from me.

Good prices and most of the staff is very knowledgeable.

As of 7/13 Menards is requiring a face covering to enter the store

Always helpful and willing to answer questions with good advice.

Very rude and impolite

Sweepstakes kiosk down again

Good prices

I will never shop here again. We ordered tile, and we quite clear about which tile we wanted. The store associate ordered it for us, and when we went to pick it up, it was the wrong tile. They charged us a $30 restocking fee to send it back, and reordered the correct tile for us. An entire month passed since placing the new order, and we still hadnt gotten a call saying our tile was in, so I called the store to see where it was, and was told, Just wait a little longer.. So I did. Next week, I still hadnt heard anything, so I called again, and was told, Well leave a note for the manager. .Again, no one calls me. So I call again the following week. This time, they transfery call to the flooring department, where I am again told Well leave a note for the manager. I wait another week and still no one contacts me. So I call again, and am again transferred to flooring, and am again told a note would be left for the manager. This time I say no, I want to talk to the manager in person. He says hell send an email to the vendor. I say fine, but I have waited patiently for two months and when I call back on Monday I want an answer. He says, it might take longer than that to get a reply. I am pissed. So I the vendor (Mohawk) myself, and while they couldnt give me any information without the stores order code, they informed me that there was no reason the manager couldnt make a phone call rather than wait for email. I get off the phone and am about to call Menards again, when FINALLY they call back all on their own, and the manager says, Oh, yeah, I looked into your order, and the reason the vendor isnti shipping is because they dontd make that tile anymore. .I am PISSED. I demand to be transferred to the general manager, where I complain, partly that no one would return my phone calls or look into my order beyond huh, thats weird. .But also to complain that I bought a product off the stores shelves, paid money for it, and it DOESNT EXIST. (This happened to me on their website as well - I had found a cupboard I wanted, brought the webpage into the store, said I wanted to order it, and they said, Oh, we dont contract with them anymore.. Then . . .why has the website not been updated?!?!?!) .But the general manager says, Well, there is no way the tiling department could have known that Mohawk quit manufacturing that particular type of tile. .I personally think thats a pretty serious problem that needs to be solved, but no apology was offered. He did agree to refund me cash for the tile, as well as refund the restocking fee for the previous order. However, when I went to the store in person with my receipt, I was treated quite rudely by the customer service department (Lauren - or was it Laurel? Was absolutely awesome and sweet, but her manager, Marla, was it? Was really snotty with me) who told me they could only give me store credit because the receipt Id brought in was a receipt paid with store credit since the first tile had been returned for store credit rather than cash, and if I had the first receipt they could refund me cash, but not like this, and no, they couldntc refund me for the restocking fee either. So I asked the the general manager again, since he had agreed to reimburse me. He came, and said, Oh, no, we cant do that after all, I guess.. I said I didntd want their store credit because I planned on never shopping with them again after this fiasco, and couldnt he, as general manager, somehow override the system? And he said no, and they sent me on my way. I was SO angry I was crying. I have a seven month old baby at home, who is about ready to crawl, and our floor is all ripped up and nothing but plywood. We have been living in this house, getting slivers in our feet, for two MONTHS waiting for someone to do something, being brushed off again and again, and now we have to go some where else to order our tile because THEY sold us an imaginary product, and cant even give us our money back? You take a chance ordering tile from Chance.

Great service, helpful employees

Worst customer service there is; building materials area has the laziest workers-unless youre looking to talk all day and not help anyone. Store overall lacks product variety and availability. Cashiers are nice. If it wasnt the only true hardware store in town I wouldnt go. Horrible store, but then again thats how Menards is because they dont pay worth a darn. I bet for every 20 employees there, youre lucky if you get one who knows their stuff about their department. Sad. I will take my business to another lumber yard and pay the extra $$, at least ill get what I need and get some customer service while Im there.

Amazing place! So friendly!

Very nice and helpful people would recommend Menards to anyone

Menards has good prices, most items are very good quality. Dimension lumber requires sorting, I have shopped at Lowes and Home Depot, I am very happy with Menards.

Very helpful employees and good selection.

They have almost anything a girl needs!