There customer service is impossible to get an agent. They are way way way over priced for what you get. Terrible don’t bother

I made an appointment on line to come in and pick up equipment. I drove 45 minutes to the parking lot and checked in on line. The site responded with, “ you have successfullyChecked in ! Keep an eye out for a text when you are next in line and it’s time to head to the store . “I walked up to the front door to have a look at how many people might be ahead of me and door was locked ! A sign on the store front said they were CLOSED on Wednesday and Sunday .What !!!How to they scheduled appointments and check you in when they’re not even open.Obviously they could not care less about their customers. A tech company that can’t handle technological.

The Internet is down again? Really? AGAIN? My bill is $300 a month and it never works! I left AT and T because it did the SAME THING. And please dont use the excuse, oh the Internet is always like this after it rains, it always rains here, adapt and overcome! I live in Midtown, I know I am not the only one who feels this way.

UPDATE: One month later, I returned to attempt to switch out my cable box. Greeted immediately when I entered the store. After Sha’Miya verified what I needed, she switched the boxes. I was in and out in 5 minutes. She was very nice. I was glad to have this experience today and can now update my rating.Poor customer service. One employee sitting by the door, signing new customers in. If no new customer comes in, that employee sits and does nothing. Another employee slowly walking around, restocking cabinets. Easy for me to see the cabinets didn’t need restocking. Two employees helping customers. One of those customers obviously exasperated with the length of time his transaction was taking. His agent walked to the back to get an item, slower than molasses. Came back with the wrong item.I was the only customer waiting. I waited 35 minutes. After being signed in, I might as well been invisible. No further acknowledgment. No checking in. And the “door monitor” sat and played on their tablet. I had to leave because of the long wait. Not looking forward to going back, simply to exchange a cable box.Very poor customer service.

Worst experience EVER the lady in the front was the most disrespectful gal I HAVE ever dealt with. I was trying to help another customer in line she said oh apparently you work here and skipped me. Said I need to calm down, which is completely out of line as I was trying to help them with a customer who doesnt speak English well! Which I speak both languages she then went sheesh out loud rolled her eyes at me and said sit down. I asked for her name she laughed at me and said Bob my husband is a veteran we came to xfinity because they offer military discount. Awful decision

Your online AI service agent SUCKS at best, and to get to a REAL human is almost impossible.

If I could give no stars I would, you have no compassion for people in need right now, I work and in good Faith I made a partial payment till I could pay my balance next friday after you told me too and my services would be ok, now this morning you disconnected me, I am going to turn in my equipmemt and result to other avenue You have last my business and for Good.

Long wait time to return equipment. Does not offer competitive prices in this market.

Today it was quick and easy I was in and out in 5-10 mins and was approached by 2 helpful associates while in the store

Not professional Not responsive After using them for nearly nine years straight, never late with payment, I was out of town, when they disconnected my line, I couldnt watch my home because my cameras were disabled do to no connection, then they took their time by sending someone, then they couldnt find the cable connection line after they did come out, but took my payment like they did clockwork every month, I told them if they couldnt help me Id go somewhere else, the lady said Okay, just return our supplies, youre on a promotion, youre not on a contract, I asked about my money, they said itll go back to my card, instead, I get another bill because I refuse to reconnect with them, after their agent couldnt change my mind, after I bundled with my phone company, No,,, Id never again recommend them, they dont talk to you on the phone, youd have to go to one of their locations, its not over

UNDERSTAFFED UNDERSTAFFED and UNDERSTAFFED…long wait times to do the SIMPLEST of business. Typical Comcast service…LOUSY

Always freezing up. quick to disconnect service but personally i get tired of paying for service of poor quality. and got the nerve to be high cost

A comcast cable line came loose from my house dropping very low. It is now hanging low across the street causing a safety issue for the neighborhood. I have contacted Comcast, they first said the issue was resolved, it is not. I contacted them again, they said a technician would contact me, that was yesterday, still have not been contacted. Apparently Comcast DOES NOT CARE about the safety of the community. Poor, poor customer service. The worst I have ever dealt with in my life. I have actually had to report them to the FCC before.

Corey provided great customer service to me when I came into the store. I always like to make sure he is on the schedule to work so he can assist me with his great mannerisms and professionalism.

I canceled my old service and got just internet. When I got home the “service person “ did not connect the internet back up after he canceled my previous account. When I tried to call for over 5 hours the calls would not go through. And since it is a 45 minute drive to go back to the store I really prefer calling. I’m going to switch to AT&T they may not be better but they are my only option.

Not too long a wait, helped me with my problem

I am really tired of seeing commercials stating how great your service is compared to other carriers when you dont even provide service in my area. If you are so great expand your coverage.

Workers were helpful and pleasant, but wait was too long.

I have tv, internet, and voice with xfinity. Since March 1 2021 my services have gone out every day except for 8 days. Sometimes 2 and 3 a day. When you call customer service you cant get a real person on the phone. The app sucks my modem had been unhooked by the technician and the app modem test said that it was working with no problems. The technician didnt understand why it said that. I have had my services for 1 year and 3 months brand new house and hook up. 60 trouble calls and 8 technicians my services are still going out all the time. When my contact is finished Im leaving them.

This is the worse service I have ever received. If you are thinking about using this service dont. You can never get to an agent, Ive been trying for 2 hours and all I get is the their answering service telling me to unplug my modem to troubleshoot. Im trying to upgrade my service. This is the biggest mistake I have ever made. DONT DO IT.

Internet works. It’s not great but not bad. However the new streaming service and box are horrible. Remote takes over 1 min to actually work. Just blinks over and over. The screen is always changing. It is not user friendly at all and you cant watch a lot of stuff.

If I could give no stars I would. My bill was due and now during this storm they cut my cable, you are sorry for doing this to me and my Family, My contract has ended with you and I am turning in my equipment, you show No compassion or Heart for a family that has no way of keeping up with the storm. GOOD BYE AND GOOD RIDENCE.

Weve had terrible reception since September 2020! 4 technicians have come out at different times during those 6 mths. Each one has reported that the issue in the lines in the area. Wind blows or rain & it slows, pixels or nothing. Neighbor across the street having the same problem & her tech said the same thing! Ive made so many call & told the story so many times that I finally canceled cable. They always go through the same thing with reboot then technician if that doesnt help. Got somewhat of a credit but not enough for what Ive paid for that hasnt worked much in 6 mths! As soon as we get the fiber optics in the area, Im canceling internet too. Roku & antenna is working great as long as the internet stays up.

Can not talk to a person when you need help. Hurricane cane in they went home. No help. Wont talk to you. This is no esy to do business. Trying to talk to someone for 5 days.

I went to pay my neighbors bill and the sales associates were very helpful showing me how to use the kiosk every step of the way.

Everything was great. Didnt have to waiting as all.

I spent 20 min. talking to a computer about something other than what i needed, then just to have the computer tell me good bye. What kind of service is that? Seems like no service at all. I think I will switch services and maybe find a company that cares.

Hard to get help. Sales people are rude. Just WIFI is way too expensive for low income with grands learning remotely

Comcast has the worst customer service fromIt’s front line people both on the phone and at the door. IF you can ever get past there, maybe they can help. It has taken me a month to have service disconnected from a house deemed uninhabitable by hurricane. After jumping through major hoops to get paperwork they said I needed over the phone... the guy at the front door actually would not take it unless I stayed there and actually told me he would just throw it away. Really?

Cable/internet hasn’t worked properly in over a month, and I’ve been a loyal customer. When I called customer service he said I was wasting his time!

In a time when wearing a mask is so important to everyone my husband and I went into our local store to exchange some equipment and make some decisions about our account. We were not both allowed to come into the store though we were the only customers there, 30 mins from closing time, and wore a mask. He and I are not social distancing from each other to say the least. Since this is not the hospital, dr office, emergency room, or anything of the like I am FURIOUS that Xfinity has taken their leftist idea of freedom and implemented such ludicrous rules. We buy groceries together, dine together, and even attend each other’s doctors appointments. To have such a purely ignorant policy in place infringes on our rights as Americans and further exposes the mindset of those in charge of decision making at Xfinity. Perhaps you should take another look at the constitution, Xfinity Management. My next step swapping equipment but service!

Kevin Smith was very helpful.

I have Covid-19 and have been sick. I have tested positive 3 times and am still symptomatic. I have called in several times since last month trying to get a supervisor to call me about my account and no one ever calls back. I have not received any unemployment yet and never got a Stimulus check. Today they cut off my account. Now I am stuck at home with nothing to watch and cant even go online now to handle my business. Xfinity...you can change your name but you are still the same Comcast with terrible customer service.

Fast service. Friendly staff.

This is day 3 my Wifi isnt working, I do alot of my business online. Ive been calling and calling, sill havent gotten any help at all. LET ME KNOW SOMETHING!

Cameron was amazing and knowledgeable. He answered all of my questions! Thank you for all of your help.

Complete joke and waste of time. for anyone struggling to find their phone number its 1-800 XFINITY, took me days to figure out how to get that number. Good luck getting a real person to talk to. No internet for 2 weeks is UNACCEPTABLE. 3 crews doing the same thing and not listening to me isnt service. It shoulndt take 3+ appointments to get the WIFI I pay for. Should i finally get a person via chat, facebook, or phone Ill be making appointment #4 and demanding a refund for the time I have spent without service. What a sorry excuse for a company.

Cameron is AWESOME. He stayed late two days in a row so we could make sure I transferred everything I needed from my Android to my new IPhone. So patient and knowledgeable about the phones they sale.

Always excellent customer service!!!

No in my area yet need it please come to calvert 166 lang dr 36513

We will be moving to another state & its not serviced by XFINITY/Comcast & they are wanting to charge me an early termination fee.

Absolutely amazing service. Everyone here is so friendly. I am even more happy with my switch to Xfinity Mobile

Cameron at the Mobile store was absolutely no help to me. I presented to the store a week before a payment was to come out of my bank account with an email stating that is was arranged. He told me there was not going to be a payment taken out. Hmmmm.....guess what it was. Even after I went one week before they still did me this way. Please dont do business with xfinity. They care nothing about the customers.

Comcast is great when it’s working but when it goes out it takes day to get someone to help fix it. So frustrating!

Contacted 18 customer service reps in a month because my internet goes out 5-6 times a day and not a single one actually helps. They just say reset your router again and again. I asked for a technician to come out because weve have the problems for a month and they hung up on me.

The set up due to covid is quite annoying, its too darn hot to wait outside for checkin, while employees sit under shaded tent taking their time 🙄

Customer service is AWEFUL! Watched the guy lock the door as I was walking up to pay my bill. I’ll be making one more trip out there to return my receivers.

Cable box has been out for 2 weeks and have not had a return call. Service is bad. I am going to switch to ATT.-... still waiting .. terrible service

Comcast Business is the worst business phone and internet service. Had old business account # and changed over to another plan. They continued to bill me for 6 months. Everytime I called in they said they would take care of it. It still is not right. Very frustrating and time consuming. Once out of this contract, I will be going with Bubbas Phone service before using them again.

Cant speak with a live person. Internet says store temporarily closed cant get new equipment. Havent had on demand in months. Poor service and expensive.

Patricia did her darndest to help find an affordable cable add on to my internet package. Unfortunately we werent able to find anything within my price range, but she did a great job trying. Manager Ben was also helpful and funny. So much improvement compared to the service center! Thank you, guys!

Can not ever talk to a person. Can not call local store to get info .

The people are very nice. The service is not....

I was assisted by Cameron J. and he was the best! Helpful, polite, informative,and actually there to help!

Worst Service EVER! I would not recommend anyone to them!!

This is the most horrible location for this business, doesnt even make sense to me to be tucked back behind/beside a restaurant in a shopping plaza.

Worse business ever. They leave you without service and still charge you even though you went a month with no internet or cable. They talk to you any way they want. The techs always show up on drugs. Dont have to worry about me finishing my contract.

I went to Xfinity Store to cancel my TV service, because I kept getting the run around online and on the phone. While I waited in the store Spoke with another customer that liked their service except for price. Then I was approached by customer service representative Mya Clark to assist me with my cancellation. Immediately she was combative and rude when I ask questions about seeing my terms and agreement. She insisted that I was wrong and would have to pay a cancellation fee. So I asked to speak with her manager and was correct in the understanding of my contract terms. As I spoke to my fiancee about the conversation I was having with Miss Clark,Miss Clark decided to interject her opinions so I told her this was NOT HER BUSINESS AND TO BUT OUT. MYA CLARK IS THE WORST CUSTOMER SERVICE PROVIDER EVER!!! This is the 2nd time Mya Clark has waited on me,the first time she LIED, LEAVE AT THAT.

KJ deserve a promotion. Got my router replaced in less than 2 minutes.

The experience very good all 2 hrs everyone was so patient in talking me every stage of my connection 👍🏾👍🏾

We have been with comcast since 1989 and the Las year has been nothing but a nightmare poor poor service. We loose cable a least 1 time a month.

Good had to pay bill

I called to upgrade my internet because of overage charges. I was guaranteed I would not lose my channel lineup and they lied about it. Now they claim I cant get the lineup I had before because they dont have the codes available. Bad customer service!

I have been on hold for OVER on hour and twenty minutes waiting for a representative to answer my call😳😡I finally hung up again and requested a call back. They called back and put me on hold and NOW I AM STILL ON HOLD AND IT’S ALREADY ANOTHER 15 minutes!This is beyond unacceptable and highly inconsiderate customer service!!!

Extremely friendly and great customer service! Im so happy Ill never have to go to the sub-par Spring Hill office again!!

The reason for the rating of 4 is with in one week i have called xfinity 3 time sun july 28th my internet speed went from 180Mbps down to 1.Mbps not good they sent out a tech on july 31 the first thing he did was swap out the modem cut a cable then left HE DIDNT DO HIS JOB he didnt check the signal or the taps.So Aug 1 had another tech come out this guy DID everything right he checked line inside he hooked up his dodad to check the signal went outside checked the tap GUESS WHAT! the problem was. It was the tap. So we now have to wait for bucket truck to come fix it My WIFE LOST 2 days of work {she works from home} and the best tht you Xfinity can do is a $30 credit an 2 free months of starz my WIFE lost $160 in pay and thats the best you can do for a loyal customer--------the Representative i spoke to did everything right ------- the problem i have with xfinity isnt the Reps fault

The worst service ever.have to wait forever to speak with a live person

Service rep handled and took care of my issue

Seems comcast is awful everywhere.

Sooo aggravating trying to speak with a actual human being!!!!!!

No one to greet you at the door. Youre just standing there looking awkward.

Cant get anyone on the phone

Unacceptable service for a paying customer!!

The video program buffered every few seconds for the entire service.

Slow service

KJ got me in and out thanks for the help

Very nice staff

Str8-up

Very poor customer service

Nice and Easy