Went in to try and switch plans. Was told I had to switch to T-mobile and turn in the phones I have in order to do that. Also, that he didnt think the S10 would work with T-MOBILE. Wrong! I already upgraded all phones with the T-MOBILE Sim cards and theyre working fine. Didnt address any other concerns. Wont go back in there unless absolutely necessary.

Hi. I was in your store last week looking at phones it took probably 20 minutes in an empty store for a gentleman (Nathan) tryed to helped me... Im sorry but this is a burnout he was so high that he couldnt even answer half of my questions and then keep trying to push me into a phone I didnt need. He had very poor people and communication skills!!

Drove 54 miles for a refund for account never used or started, just to walk away empty handed.

I have never been as dissatisfied with a business as I am with T Mobile. Their representatives are pleasure to talk to, but there is no follow through with what they say they are going to do. When you call the robot tells you there will be a wait and the last time it was 1 hour 45 minutes. I have spent many hours waiting, I have talked to so many people and all of them promise to fix it but dont. I use to recommend them to all my friends and family. Now I say try anyone but TMobile. Someone at the top of this organization needs fired or woke up to get in touch with what is going on with this once fine company which has fell into complete decay! I hope the CEO didnt get any bonuses this year!

Employees are nice and helpful, my issue is with T Mobile. I shouldnt have to pay more to update my service to yours. I had no say in this, so why should I be punished for your acquisition of Sprint? Please rethink this policy as Im sure losing customers is not part of your business plan. Thank you.

JESSICA WAS GREAT 0

Don’t got an issue with the store, but the worst customer service representatives and online on the face of this planet.

Dont bother with sprint or tmobile. They refuse to try and retain customers of almost 20 years. They actually told me I would be better off to go to #verizon. So guess thats what I will do.

Gage, Nathan, & Crissy very helpful. Goig in on Wednesday to upgrade to a new phone. Getting Samsung Note 20 Plus. After talking with these guys I now will only come to this store. Also the only corporate store with service techs in the quad cities.

This company pulled about the most Shady stuff a company can pull. In addition the manager was extremely unprofessional

Not going to rate him with stars at this time cuz I guess supposedly some towers are down cant even use my phone in the house and my wife cant either so thats all I got to say for now maybe a better review next time

Wasnt busy and was helped right away and they helped with my problem with phone

I dont have a specific issue with the store itself, but the overall company. Ive been a loyal customer for 10 yrs, and have not ever been late on a payment. I called them today to figure if they can work with me on paying my bill. That werent willing to work with what I able to do, due to not being able to work due to shutdown orders where I live. The only reason I gave a 1 star rating is because of the rep on the phone just doing his job. I wont ever recommend sprint to anyone, and I wont seek services with this company again.

Very good service always work with u

Horrible, horrible, horrible. After waiting 20min, and it didnt look liked I was going to get help anytime soon, I finally got up and left. I realize places get busy, but I have things to do. No matter what time I come to this location, its always a very, very long wait. Its the only tech store in the area, so you have no choice but to give it a shot that it wont be an all day affair.

Its real nice to be able to talk to an actual human being and get your problem solved right away and not get dragged around buy weather automated systems staff is very friendly and helpful

Service is not very good even in town im 3 day over the 14 days return wont take back

Workers were friendly and thorough

Fast and friendly

Kaila was absolutely awesome! Very personable and is willing to do whatever it takes to make your experience better. Very helpful as well. Definitely a people person! Recommend everyone to go see her!

Worst experience ever one employee had no idea what he was doing i asked for a manager hes even worse. Tells me all samsung phons are broken he cant help me that I should leve sprit and go 2 a different carrier hes alreadyworked 4 3 others. When I told him thats Unacceptable he threatened to kick me out of the store. I believe his name was Brenden or something I will b canceling service when contracts end i came 2 sprint 4 customer service but if u dont got that ill go bak 2 version

Very good staff, was taken care of promptly and problems were resolved on the spot. All in all a very good shop. I recommend

Amazing help! I drove almost 6 hours round trip to try and get my daughters phone dealt with. After 2 calls to the 1-800 customer service in the same day, and 2 different outcomes. I decided it was easier to do it in person at a local store by her. Shes in college and had no phone due to a manufacturers defect that put it into boot loop. Can not say enough how much help they were at this store. I fully expected to have an older phone swapped out and come home with the broken one to deal with at my local sprint store. John went above and beyond. Everyone there is very friendly. I feel very comfortable having my daughter go there by herself if any issues arise in the future. Needless to say this is the 3rd generation of an LG G (2,3 &4) phone that has been warrantied. She no longer has an LG phone.

The Sprint team was super helpful and speedy! I came in with a cracked screen and left happy with a perfectly repaired galaxy s8+. This is probably the best store in the QC!

Fast friendly service

The staff is very helpful

Normally love this place but i guess bad timing. 20 minutes waiting and not one new guest was waited on. Employee getting off shift emptying trash. Come on manager, dont let employees go home when u have a store full of guests that have been waiting around a half hour.

I was lucky enough to get in and out but the service there is always exceptional.

They are nice at first, then trap you past the 14 days when you see your bill is $60 more then it was supposed to be. Telling you they are wanting for someone to look into it. Then tell you it is $3,000 to cancel with them. Then you find out they have lied to you about their referral program and $200 in credits you are supposed to receive. 10 months to go and can not wait to be done with them!!!

I pay my Sprint bill monthly at this location and have no complaints. Back around the turn of the century, the store was newly built, but was always too busy. Nowadays, its a well oiled machine. The staff is generally courteous and knowledgeable. The parking lot is tiny and cramped; however, its connected to a much larger one that you can use, if you dont mind walking a few seconds longer.

I would give no stars. The only person that was really trying to help. The company needs better products. Ive had 2 phones that overheated so bad I cant touch them. Then the other one dropped calls. The warranty would charge us 245.00 per phone to fix. No thank you!

The associate that assisted me was very helpful and knowledgeable. He even told me about a program that gives me a $50 rebate for each phone if I have a credit union. The original salesman I talked with on the phone never told me about that.

We were greeted while walking in the door. I made my appointment online so there was no wait. They were very helpful giving me all the options available for my situation. Well worth the drive to Moline over Davenport.

Great service. Had to wait a little while until they got to me thats the only reason I gave 4 stars. Came in because of LTE connectivity issues on my Galaxy S10 Plus. Turned out to be a hardware issue. They promptly ordered me a new phone to remediate the issue. Love the variety of accessories they have to look at while Im waiting and they always have good music playing on one of the speakers.

Went into store when they were not busy and spoke with the store manager Matt--he struggled to smile and was not helpful at all. While he made me wait for over 10 minutes and not ending up helping me in the end, I watched him interact with another customer and he was less then pleasant. His conversation with the customer ended with him threatening to call the police. He obviously has no people skills. Another employee ended up helping me after he ignored me. Sprint needs to hire better people!!!

Because of the poor service at the Sprint stores, I have switched to Boost Mobile. I have just as good if not better actual cell service. However trying to find a Boost Mobile store that is actually open during their posted hours is difficult. There is one gal that is in the South Park store that is excellent but usually they have there gate closed even though the hours are posted that they are open. It doesnt make any sense. I will say however, that the service is just as bad as Sprint but I get a much better price and the service is comprable for the phone. I would not recommend Sprint but would recommend Boost Mobile as far as cell service and price. I was sad to hear that they are merging. I hope it goes well.

Excellent customer service and friendly staff!!

The location is nice. Very clean and modern looking. Efficient handing of customer needs. Unfortunately, Sprint still has a long way to go to improve their network in many places. Data speeds in the Quad Cities are substantially slower than either AT&T or Verizon, and in too many places, expect to drop down to painfully slow 3G. 4 stars for this Sprint location, 2 stars for Sprint wireless service.

They will stretch the truth to sell you a phone or service. But the phones and service do work, just not as advertised. I sometimes lose reliable service even in downtown rock island. Also the phones do come with plenty of bloatware some of it can be deleted. They will turn off your service and try to extort money from you before you even get your bill. Assuming you actually get it that is. And if you have more then one phone through them they can never seem to figure out after being told desiccation times that the important account messages are going to the wrong one.

Dont bother coming here without an appointment, its worse then the dentist!BONUS they did have snacks (so they know youre going to have to wait!) 30 mins still waiting. If this were pizza it would be free!

Terrible customer service. I understand a little bit of a wait to be assisted but calling all day with no answer, resulting to going on there and waiting for close to two hours with not one person coming up to assist me or even greet me is completely unacceptable. Would not recommend.

Rachel Kieler gave me and my wife Barbara exceptional personal service in the last month and one half in both the purchase of new LG phones and follow up help when the screen protectors cracked. She remembered us, our interests and our needs at meet them with genuine pleasure in serving us. She should be rewarded and cloned as a model customer service representative.Ray Stanford, consultant engineer.

Josh Huber was great went over all the charges in great detail I knew what all my charges would be and i got a deal on a new iphone XR

Staff was friendly thru dont try to push extra things you dont need on you. The rep Elijah that I had was awesome 10 out 10 took his time made sure everything was done right and wee understood everything he is everything you want in a sales rep

Not impressed

Excellent service!

They were no help and we wasted our time there. My wife got a new phone in February and she cant recieve phone calls, she can call out. So between Sprint and Samsung they both suck.

I have a s7 phone i bought few years ago they sold me a screen protector that had a life time warranty, it had a few cracks on it so i went to get a new one few days ago and they said they dont have any! SCAM

I just switch provider from Tmobile to Sprint for 5 lines in Morton Grove. I have two daughters who are in the group, one is in New York and one is in Rock Island. I mailed the phones to them and when they got the phones each of them went to Sprint store. My daughter in New York just asked me the code so they can activate the line and everything was fine. The one in Rock Island went to this nearest store and they did not activate the phone because accordingly they can not do it. They gave my daughter a hard time and ended up she was the one activated it by herself! What is this store for? Just to sell phones and not help Sprint customers? SPRINT company you should fix this problem!

Marcus helping me was very rude. To worried about wondering and talking to others instead if helping me. Then try to tell me they couldnt do the buyback and the email was wrong. Funny went elsewhere and they did it. Also, the management left the office door wide open with cash register with money laying right there so anyone could have taken it.

This store had HORRIBLE customer service. Had to call 14 times before anyone answered the phone during business hours. Because we had moved away from this location they were not willing to assist with fixing my wifes phone, which was a manufacturers defect. However, they did offer to sell us a brand new phone instead for the low low price of $600.00. After over a decade of being a Sprint customer, we may switch carriers. Sprint needs to take a hard look at their policies and procedures.

Broke the side of my note 8 screen. They got it replaced and looking amazing. Thanks!

If I could give them a 0 I would. They over charge. Service sucks. Ever could get any service.

The guy that helped me was great. Very knowledgeable and kind

There isnt enough associates to help everyone not Im not waiting all day. I will go to Bettendorf location instead. Make an appointment only. Ugh. Smh.

Super friendly and helpful staff. Willing to help with all Issues you may have.

I was out for my yearly jog and I stopped in the store, expecting it to be a pit stop for runners. Instead of getting hydrated I was sold absolutely trash internet.

I usually go here the service once you get waited on is great it did take quite a lot of time to get waited on.

Their service was terrible and their employees have the social skills of Nazis. I would never recommend this place to anyone and even if they were my worst enemy. Worst service ever worst employees ever never ever go to the store for anything.

Lord, help me, please! I have never met such furballs in my life My phone has a natural curve in it and doesnt AND NEVER has sat flat. From day one I have never got good reception...but that is the root of my problems. I just stood there and said REALLY!

Terrible. I mean TERRIBLE phone service and company DO NOT GET A PHONE HERE!!! I will be returning my phone after work.. I havent even had my cell through them for a month and they are already sending past due notices for bill. Their internet is the worst I have ever had. Absolutely the worst possible choice for cell phone service. Going back to verizon. these jokers and their unlimited data (which is no good if it never works....) are a borderline scam on consumers. USE ANYONE BUT THEM. I should have listened when my friends told me how horrible they are. Save yourself the headache.

DO NOT USE THIS STORE!!! We brought a phone in for repair that was hardware related. They called 20 minutes later and said to pick it up. When we went back, there was exterior damage that wasnt there before and they claimed it was moisture damage. They then wanted to charge a $200 replacement fee for whatever they damage their technician did to it. Theyre either crooked, completely incompetent, or both.

Great job redoing my phone.i I couldnt have fix this problem by myself. Very friendly

Pretty incompetent people once they get to you otherwise they just walk around wasting time.

I will never go back there I was told 2 hours for screen repair and they would call if they get it done before I go back after 2 hour and 15 min they didnt bother to let us know there was a delay starting it was going to be another 30 min left and we came back 45 min later it was done they never call as the repair guy promised he would and when the guy went to get my phone he told them my last name and the guy was sitting there making fun of my last name and laughing that is s o rude and unprofessional

Always have a long wait. Staff never knows anything,and had to have a phone sent away for problems. Supposed to take 5-7 days. It took two weeks. Phones never last long. And they are never honest about how crappy the phones are until after you buy them and come back in for a repair/replacement.

I HATE SPRINT AND CANT WAIT TO GET AWAY FROM YOUR COMPANY.

I would rather have my feet caned, then forced to march 5 miles than to ever set foot in this store again.

I wouldnt even rate sprints service a one star!! They have the worst staff, very rude and very UNPROFESSIONAL, my phone was overheating took it in and they falsely diagnosed my phone with water damage ( I know falsely because I took it somewhere and they confirmed that there in fact WAS NOT any water damage) sprint lost out of two very faithful customers, switched to virizon yesterday! I would not recommend this place at all, not to mention when we told them we were switching the manager simply said ok and did not try and keep us as a customer.

They were very helpful solving an issue

Horrible. Was misled on purchase and paid for screen covers on returned items. Will be looking into other carrier for service.

Terrible service, they couldnt or wouldnt do anything to help us. Spent hours on the phone after they messed up our account in the store.

It has now taken me 5 trips Into this store and one to the Davenport store to get my insured phone replaced and have spent at least 6 or more hours and and I still don’t have a new phone. They tell me someth g different every time

Clean, fast and friendly staff that deliver high quality hair cuts at am affordable price.

Friendly, knowledgeable staff. Wait time is hit or miss.

Act like they dont give a damn about customers. Staff ignores requests for help.

Ginny was so helpful.

Constant problems since I moved from verizon to sprint. Charging me incorrectly and not telling me all the information on how they will be paying off my contract at verizon. Now I am stuck with a 650.00 dollar bill owed to verizon until I get approved for the pay off which is up to 15 days. Just not happy with them, never had any kind of problems like this with verizon. On top of that they dont really seem to care and tried to say maybe I didnt hear them tell me that. BS, I was in there THREE different times just to get my phones moved. Nice Customer Service.

Always willing to render assistance

This sprint store is stupid. They make you register in. Then the machines dont even work. Their employees cant even wear pants jeans that fit. I just got mooned.

I brought my phone (HTC evo 4g) to see if they could do something with dust under the screen, they look at it for maybe 10-15 seconds and told me they couldnt do anything because it was cosmetic damage, I have gone in the past to a different sprint store for the same issue and got the screen replaced, so I wonder why I got a different treatment in these storeRegards,

My son took his HTC EVO 3D into the store to have the charging port looked at. Suring the diagnostics the tech broke the phones screen. The technician them claimed the phone was water damaged and he needed to get a new phone. My son was crushed, he had saved his money all summer for this phone. On further investigation after he got home, we noticed that the screen was cut from the inside. When we asked the store about it we were lied to numerous times, and the manager cannot remember when he is in the store.In filing a BBB claim and going through every corporate loop I could find, they finally sent my son a refurbished phone, but demanded I get insurance on it.AVOID this store like the plague!!!! When our contracts are over we are gone from sprint, only 12 months to go!

Very great customer service

Wail too long and see worker walk around and talk yo each other but do good

Theres not enough people working in the store. Its always a very long wait to be seen. Their customer service is horrible. I cant even get anyone to answer the phone and when they finally do answer the phone, i get told they have alot of customers in the store.

They take forever to do a simple task.

Great fast friendly service

Very disappointed with the lack of information even after spending 2 hours and asking nonstop questions. Wish I would have stayed with USCellular!

I have had Sprint for 14 years and have no not been happy for the last 3 months.

Kalia and the rest of the staff were very friendly.

10 out of 10 from abby nelso

Very quick and the service was great

Kayla was extremely helpful!

Rude customer service about teady to switch carriers

I have new phone they answered my questions.

If you have any problems talk to management.

Marcus will rip you off just like the rest of the employees will!

Waited an hour to pick up my phone from repairs YESTERDAY and am home now on my wifes phone, without mine and looking at other providers. Rude service people, poor information and communication. A complete waste of a store.

Very kind staff.

Employees and techs are great