They canceled our order with out telling us and then rented the trailer out. They had no other trailers available and the lady helping was very rude stating we should have know better as their appointments are like a doctors office and if youre late by 15 minutes they will cancel the appointment. I paid ahead of time to reserve it. Regardless of when we showed they should have held the trailer until my reservation was up. Will not be using the avenue of the cities location to rent again as this was a horrible experience and threw a wrench into our moving plans we had set up 2 weeks in advance.
Rented a U-Haul the night before I needed it off their website. People were nice, service was quick. I prefer to still hand the keys off to a real person then the drop box. Had no issues with anything.
Rented a truck from this place and two weeks later checked my account and noticed an additional charged. Went in person to the store and was told that the additional charge was for not returning it with enough gas!!! I stopped by the Hyvee gas station to fill it up on the way ther. They told me it was off by 1/8. I put $10 worth of gas for the 11 miles I used it for. They charged me an extra $25 service fee and $23 for five gallons of gas. It doesn’t take that much for 11 miles.
Friendly staff, Great location, and clean vehicles. Made my moving experience wonderful.
U-Haul treats their customers as unpaid employees and forces them to self-check their own vehicle upon return. While this is advertised as convenient to the customer, this policy is the complete opposite of customer service, as the customer is servicing himself/herself.If this policy is still in place when my family needs to rent a moving truck in the future, I will not be selecting U-Haul to help with the move.
Gave me a truck with no gas. Then charged my credit card 60.00 for gas! I returned the truck with more gas in it then when they gave it to me!
I was moving from East Moline to California, and Kelly made the process so much easier with her professionalism, amazing personality and assistance. My family and I are so appreciative of her service. Sam, and the rest of the employees there were always amazing as well, this location has the best staff PERIOD!!! So if you are looking for a uhaul I highly recommend this location!
Very helpful employees. Good prices.
Good staff and very nice phone service I recommend them
Older lady up front really had the nerve to lie to me and tell me since I didn’t make an reservation I couldn’t get an truck locally. I had to go to Iowa to pick one up, I then went online and there were many selections and available trucks in moline today. She lied to me for what?
Customer service was truly great and they were very helpful in helping me choose a right truck
I’m extremely unhappy. I will never use UHaul again, and I have used them 3 times now in 2 months. I use to like them. They are extremely unprofessional I was told I would be charged a certain amount I look at my card balance the next day and they double charged me. Now I’ve been trying to contact the manager since Monday. I’ve never received a call back and it’s been three days. I know I spoke with someone on the customer rep and they told me that they’ll just have to send a message to the manager and they should contact me in 48 hours to see what they could do to “please me”. I’m just disgusted with how unprofessional the call center reps were and the workers. I Was falsely charged an amount that was unneeded and the customer service rep stated that whoever put in my bill so that I used it for two days which is ridiculous because I actually only used it for not even five hours and I stood in a line and waited for about 30 minutes just wait for someone to help me I’m so unhappy.
Good service. The milage is a bit extreme. 79 cents per mile but they came though in a pinch. Good for emergency situations but definately shop around if you have the option.
The staff member who helped us was very friendly and knew exactly what we needed to get the job done.
Absolutely the best staff! They helped me through several hiccups! I really appreciate their hard work and great customer service skills! I highly recommend this location!
Extremely accommodating. Ashley was awesome. Very helpful, friendly and professional.
Always go in person or reserve online. The dispatcher over the phone messed up my reservation but it all got straightened out in person.
Reasonable prices!
Good Customer Service & Explained Process Well.
This location is a pleasure to do business with. They were more than helpful and I completely appreciate them helping me out in a jam.Rick Powell
Great customer service.
The Lady who answers the phone is rude
Slow
Awesome