Very high prices compared to similar products elsewhere. Only 2-3 employees in the entire store, and none really interested in checking you out. Though not impolite, it was as though we interrupted their conversation and stocking duties. For instance >$4 for plastic flatware here compared to

I purchased a mylar singing ballon and that night it deflated & please be aware that if you purchase theme balloons please know that they are only guaranteed for 6 hours. This establishment needs a more efficient way of providing customer service emphasis on inflating ballons, the staffing is sparse and there is a long wait time after you have purchased your items. The available staff were helpful.

Party City gets a 5 star considering they only had 2 people working but they were holding it down

I went the other day to get supplies for a ice cream party scene we had to filmed and the actress wanted a unicorn theme party, so when I went in there I was trying to find pink, blue and purple colors until I walked around a little further and saw there was a section catered to unicorns!!!!! It was definitely a lifesaver, I just wished they sold ice cream too. 🦄🦄🦄

I was able to find what I needed...but the service at check out...URGH!

Theres no sense in offering curbside pickup if there are 4 associates with an empty store who wont even bring you your order or pick up the phone. Checked in through the link. Waited 10 minutes and nothing. Went inside, they couldnt even find my order. Finally after looking at each other incompetently, they found it. It wasnt even ready on time so I had to sit there and wait even longer. On a time schedule and this put me behind. Poor experience.

Beautiful decor birthday party wedding school colors

They had what I needed but their prices are really high.

Friendly and well stocked.

I loved there selection variety just wish they would have more items of the selections and get more black panther stuff you know he is an avenger as well!! Wasnt satisfied with the pinata very cheaply made it fell apart before the kids could hit it very disappointed

Worst service ever never go there terrible

Horrible customer service. I drove to Opelika because the cashier was so rude. Montgomery needs to do better.

Always find the best things for ANY PARTY, among the aisles of this store.The party.... is at Party City!!!

Had want I needed but wished they had more esp coming from a store that caters to costume/dress-up & etc

Great CSR!!! Very helpful in getting my Cinco De Mayo needs!!!

Always dirty, rude employees who are clearly there only to collect a pay check.

Found exactly what I needed but Customer Service at the check out was not very good. Made me wait several minutes while clerk straighted up some balloons then another clerk came up and started doing something behind the counter all the while I stood there ready to check out.

They need to hire more people to work ..only 2 people on the counter and the line was too long..one was fixing an order and one person cashing out clients..

Personal were very helpful and nice!

Great place for party supplies.

I brought almost 50 balloons for a funeral service. When I went to pick them up, no one even bothered to help me to my car(and they had more than 5 people behind the counter and no line). To top it off the balloons didn’t last 24 hours. I am thoroughly disappointed!

The service here is terrible. every cashier has a bad attitude! The manager on the other hand is really nice and helpful.

Went to get a couple of extra items for halloween. Staff was great and helpful. Will come back again!

Theres a good selection of items. I just wish the prices were more reasonable.

Love Party City and all of the people that work there. Have always had positive customer service experiences here. Love the variety of party supplies and organization of the store. Also love that they offer a military discount.

I had a great experience with the representative the was working. She went out of her way to inflate several balloons for me. She was very polite and cordial and I will definitely return.

We where greeted with attitude! It took forever to get our balloons we went in to the tj max for 20 mins and the balloons where not ready.

Over priced and although the staff wasnt rude, per se, they werent particularly friendly or helpful.But store is clean enough and the selection is solid.

Great place to buy things needed to throw any kind of event. Great staff always willing to help. Never disappointed.

Party city Montgomery al it was good the employees were great alot of good stuff we were looking for

Good selection, employees were helpful in costume selection. Clerks at the register, were awful and disrespectful to an elderly couple ahead of me.

They really dont seem to care in there and have no real order over the teenagers that come into the store and just run and scream through the store and make it their playground, falling and running into customers. The staff at the cashiers are normal and seem to try to their best but they seem to not be in the proper mindset sometimes. Prices are pretty decent however suprisngly (for most items) and things are generally easy to find.

Staff was very friendly and helpful which was most appreciated on my first visit to this store. The merchandise layout could be improved but the store is very clean and well stocked. It offered a nice variety of price ranges in store and free shipping from online.

The store was dirty and not well stocked on items. However, overall it’s an “okay” location and employees were nice.

Good selection of merchandise but the store doesnt seem as well stocked as it was at its prior location, and wasnt as much fun. I visited on a weekday around lunchtime and there was one poor soul checking everyone out. She was very patient and polite. She assisted me in a balloon order and did a very good job of helping me.

My order was Ready for pick up when I got there

EXTREMELY dissatisfied with my experience. Please see the attached images for my full review. Be sure that someone from Party City Corporate reads it ASAP.Thanks

Loooooooong waiting just to pay. Unbelievable.

I visit as a vendor, so i get to see the store staff in action. Knowledgeable, caring. friendly, organized

Staff unfriendly and very unhelpful.

It appears there is no such thing as good customer service anymore. Went in to purchase an item that I found online for $9.99. Found it at the store, went to pay and it rang up $12.99. Showed the clerk the online ad and she gave a bogus response about the website has different specials and stated she couldnt change price. She didnt have a friendly disposition to start with so I guess I shouldnt have expected to receive semi- decent service from her. If I could find what I needed elsewhere in the time permitted I would do so and not support this place.

Great selection and choices but the employees obviously do not like their job and could care less about customer service. Manger ignored long line of waiting customers and never offered to help. Ended up leaving and decided I will order online from now on!!!

This use to be a great store. Recently, I am not sure what has happened. Csndy bins are not filled, everything is disorganized but the prices are still sky high.

I love it here it can get a bit up there in price but it is the costume depot !

One of the most unprofessional places ever! Male Manager was so rude we didn’t feel welcomed. Only 1 register was open and no employees bothered to help. Employees were rude! Other than that, good quality merchandise.

I love the store and the items one can purchase. What I did not enjoy was the lack of cusrltomer service. All three employees we encountered today moved at snail speed and one told us he wanted to be like the other employees and get paid but not work for it. He just wasnt feeling it. To pay a higher price for costumes a customer should not have to work so hard.

All was good in this store. I found just what I was looking for. Customer care was very good thank you.

Overpriced & the employees!! Attitude city.I cringe having to buy anything from here mostly because of the cashiers.Again I only purchase from here if I cant get it off Amazon quick enough and I ABSOLUTELY need it.Oh and God forbid you need assistance! Good luck finding an employee besides the 1 cashier.

I did an online order. They called and said that they didnt have what I ordered, so she was going to give me something else in the place of it. Which was fine, I put in the order to be picked up today. They only gave her one item that I purchased. Sad excuse for a company.

Had everything I needed! Seemed understaffed when I was there but the employees were attentive and doing a great job under the circumstances. Will definitely be visiting again, especially for specialty balloons and color- and theme-specific decorations I cant find elsewhere.

Im having a book signing and I was able to get just about everything I needed, from my photo booth props, decorations, confetti and banners. My colors are black and gold, and they had a huge variety for me to choose from.

Great place....Staff was friendly and helpful..If theres something you need and they dont have it in the store, you can order from their online store there and theres a huge selection. No way the store could stock it all. We ordered some stuff online before going there and it was delivered to our home fast.

Great service

Just visited this store trying to purchase items for my mother in law 80th birthday. I was visiting Montgomery from.the DC area. This has to be the absolute worst Party city I have EVER been to. The inventory was horrible. The employees that work there were beyond horrible. They did not know anything about anythingI was trying to get some information about certain items and instead of helping me they were talking to each other about how they like having a virtual manager completely ignoring the fact that we were standing there. Do yourself a favor and go some place else. The doors of this store should be closed.

The staff was very rude did not care to help and would not honor the prices that were clearly marked on and or above the product. If you want to buy something thats in the clearance section dont come here because that price will not be honored. There should be a rate of 0 stars that because I can only rate it was one star I had to. Will not be going back and recommend not to even go. Great product bad service equals dont buy never come back this is why online shopping has been preferred nowadays.

Store was kept up well and has plenty of variety for all ages. Ordered balloons and they were ready on time. They also sell Funko products which i didnt realize. Found a chase variant of Black Panther :p

Poor customer service. Employees were very rude and very nasty. They would not allow me to use a coupon that was previously emailed to me that following day. The manager had an attitude as well but hopefully the next time I visit to shop for my child’s party the service will be better.

Store is very well stocked. You have to be careful picking up so much stuff. You will definitely overspend.

The store was going through inventory, so it was a little bit of a mess. The cashier was very friendly and helpful as we were letting our kids learn how to pay for themselves and count change. The bathrooms were very gross.

Nice staff but you have to pay for bags for you balloons. 2dollars for plastic bag come party city this aint California. In you have to pay 10cents per bag anywhere like Walmart. Craziness...

Where do I start? This place has gone down hill, I went yesterday and it was a horrible experience. They should fire every single one of their sorry employees; especially whoever is hiring and managing the team. I had to pickup several items that could only be found locally at party city, going forward I will plan better and order from Amazon as my experience in store was awful!The employees at this location are killing this store. None of them have ANY sense of customer service. While searching the store I saw 4 employees, not a single one greeted me or offered to assist. When I got to the registers there was one employee helping another customer with balloons. The other customer was very indecisive and I stood there waiting for what seemed like at least 10 minutes. While I was waiting another young employee with long eyelashes came walking through the registers, looked at me and the other customers waiting and proceed to walk off. While waiting I noticed all the employees had headsets on, where they can call each other, from what I could tell they never used them.Finally, after there were 8 people waiting in line the young girl with the long eyelashes returned. She had to get another woman to get her logged into the register, I assumed she was a supervisor or maybe even manager since she was the one to log the other team member in. I hate to say I wasn’t shocked when, with 8 people in line this supervisor didn’t get on a register, didn’t call the other employee that was decorating, but instead just walked away...leaving 8 customers to wait...I guess she was too important to run a register...not sure what was so important she couldn’t help customers searching for items or check them out...guess it’s my fault for expecting a little bit of customer service from a retail establishment. Party City should invest in Self-Checkout registers, they would be more helpful than their current employees!Being the only game in town with no competition has made this Party City lazy and complacent. I hope I will never have to shop in this store again... if I could have left zero stars, I’d have chosen it, one star is far too generous.

I only wanted balloons, but the selection in this store was sadly lacking. Also the balloons that were there were outrageously pricey imo. I found a better selection at the Dollar Store. Maybe I went at a bad time & they just were not stocked well, but I had hoped for more.

Went with a friend.

Little pricey, but great color coded selection and fun items

Lots to choose from. Great prices. The line to check out was very long and only one cashier.

Great cards & other party items & reasonable prices.

I found what I needed at an affordable price. Cashier was nice.

Had most needs.

Its a great place to find party supplies....

Didnt have what I needed but the store was nice in cleaned in good customer service

Nice store with rude staff. Store would be a great place, if staff received better customer service training & leadership.

Friendly staff, very knowledgeable of product placement

Nice store for all your party needs. Staff is helpful when you can find one.

Half the store was in buggies and no one to help you with finding anything. 2 cashiers both taking balloons orders with line of about 8 people. No product selection no employees to assist you.

I love the selection at Party City! However, customer service needs some work.. I asked an associate a question in regards to a costume & she just kind of stared at me blankly like I was an idiot.

This place has helped me with costumes and parties for my daughter. Great place.

Alot of help and a nice store

Good staff thats ready to help and good variety

Store always looks half empty. Checkout line always takes more than half an hour to get out of. Employees seem friendly, but also as if they dont know what they are doing.

The cashier was very courteous and helpful.

Unbelievably poorly managed store. Store mgr and regional need to be fired. 2 employees working on a Saturday. 2 hour wait. 45 minutes just to check out.

Best place to go to for all your party needs.

I take my kids here on sundays to get candy. 10 for a $1🤷‍♀️

Loved it

I love this place. We have been going here for years

Horrible service. Dirty store. Wish I would have never gone! 1/2 eaten suckers in the shopping cart. Candy wrappers on counter. When my associate asked for help she was told she would have to wait because they had to run next door to TJMaxx!

Customer service was good even though it were very busy getting ready for Halloween

Great place for party items

Good selection but service could be better

Great place to shop for costumes

Well stocked for Halloween. And lots of accessories for just about any party that you can think of.

Ok, when I need party supplies

They are a little high on their accessories but often have great deals on costumes.

Very clean store store. Very well stocked .

The employees were very friendly and helpful!

Order something at 12:30 Online. At 4 o’clock I haven’t heard from them. Went to the store and it was like a zoo and nobody knew where anything was and where my order was or where I paid for it. Had to be across town by 430 so I had to cancel my order I needed. And I always takes forever at Party City in Montgomery but this was the worst.

It is the only party store in Montgomery. The staff is rude, unhelpful and the store is stocked subpar at best. I prefer to order off line than to have to go here.

They had just about everything.ended up getting pennywise chapter 2

Didnt have size costume i needed

Buyer Beware!! Customer service was horrible!!!! Very little choices in costume! If you can find somewhere else to spend your money do just that!!! One of my biggest pet peeves is customer service! And they fell short on everything.