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Toys"R"Us
5484 Atlanta Hwy, Montgomery, AL 36109, United States
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Me
Review №1

We had such an amazing experience at this store yesterday! We went to purchase a power wheel toy for our daughters birthday, and had no clue what we wanted or which one would be the best fit for her age and size. We were approached by Hank, and he had a huge personality and immediately made the experience enjoyable. He had so much knowledge about the products, and knew all the specifications without even looking at the information. Nobody knows power wheels like big Hank knows power wheels! That was his motto! he suggested one, and it ended up being exactly what we needed! I have never seen someone that loved his job so much, and that reflected in how he handles himself while working. He was helpful, entertaining, and overall just a joy to be around. I hope he receives recognition for his customer service and how knowledgeable he is about his job. People like him are what creates lifelong customers! Tori was our cashier, and she was also wonderful to deal with. Overall, this was an amazing experience and we will now do ALL of our shopping for things they sell at this location. Thank you Big Hank and Tori!!

Ga
Review №2

Love this store. Everyone very helpful. Items from toddler and baby clothes, shoes for them as well. Games of all kinds for all ages lots of electronics, from bicycles to battery card. The latest DVDs..and the list goes on. Get a rewards tag which is free and use it each time you shop. Very competitive prices.

We
Review №3

This Toys R Us is closing. Clearance sales started March 23rd, but items are currently a maximum of 30 percent off. Clearance amounts will increase over time, although they are not disclosing when they will further reduce prices or close the store. At 10 to 30 percent off, prices on Amazon are better. As items reach 50 percent off or so, this sale will be worthwhile, if people are smart and wait until then to clean the store out.

Un
Review №4

All comments aside about the prices being high because they are totally unnecessary. Shoppers must understand the market. There is competition true enough, but the prices for the quality of the toys were reasonable in my eyes. I stopped going here as I became an adult, however this company has been around for many generations and my family will truly miss. Its sad that the electronics have become more popular than imagination . Im VERY frustrated by this store closing!

St
Review №5

We LOVE Toys R Us!! So very sad to see them closing their doors😢😭We always go for the kids birthdays, and let them pick their birthday surprises! When we went in, the regular staff who have been there for years, were at the counters, to help us 1 last time, to help us check out... And to wave good-bye😢Some of them have been in our lives for 19 years!!! This was a very VERY sad day for us!We want to thank you for all of the memories...for all of the smiles... from the bassinet with the squeaky wheel that we will NEVER forget (It gets talked about every time we speak of bringing home the kids... all of them 🤗I never oiled It! It made me feel good to roll my babies everywhere I went- squeaky wheel and all)- to our last of 4 kiddos who just turned 7... waving goodbye as we left.#PRICELESS #littledreams

Th
Review №6

Incredibly vintage store from the early 80s that is also, sadly, pretty distressed. A small store was very clean and organized inside, had supermarket aisles for product and even still used those ticket slips for video game purchases -- a concept that has been retired from its stores since 1996! Corporate needs to make sure this store stays intact, its got so much character!

kr
Review №7

They used to price their stuff so high but it was so nice to have a toy store that we didnt have to wait for the item to be shipped to us. Its so sad they are going out of business... but their closing sales are great!

Ju
Review №8

Memories of my childhood. Geoffrey dollars and Nintendo. I dont wanna grow up cause if I did I wouldnt be a toys r us kid! I dont wanna grow up dont wanna grow up!

L
Review №9

The store is closing and they have a sale going on. But the prices are still higher than Walmart and Best Buy. I dont get that, but its OK.

Ke
Review №10

Great service made sure i found everything i needed. Always good when I go into the store.

Ju
Review №11

Never had a bad experience here. I will say that I remember when their black Friday sale was everything to me when I had young kids. Now its so pitiful that I cant believe its the same business. But that has nothing to do with this location, so Ill give thus TRU a 5.

Ki
Review №12

So sad they are closing down. I was a TOYS R US Kid and so was my precious sin Dylan. It is the end of an era.

ki
Review №13

I found the things I needed quickly with the help of the employees,I was indeed vary satisfied.😀

Wi
Review №14

Clearly this is a good place to go, if not I wouldn’t be taking my time write something up. They are good with their customers and their inventory is pretty vast.

Ma
Review №15

Its a very depressing store. I walked in and immediately got sad. Not really much of a toy wonderland. They have a good assortment of stuff, but the mood of the environment is just empty.

Ch
Review №16

Great selection of toys. No doubt. 5 stars simply because the customer service was wonderful.

Am
Review №17

It was a great experience around the holiday season. Lines move quickly!!

bl
Review №18

Going out of businees sale? Toys are still cheaper at Walmart. At least you get Krispy Kreme to ease the pain of disappointment.

Ra
Review №19

This review is not for a physical store but for the online store. I purchased a digital movie, and the service was discontinued. Instead of issuing me a refund on my credit card they sent me an E gift card. I hardly shop at Toys r us, and just now went to use my card, only to find out that it was slightly expired, by less than a year. They refused to look up my original transaction and give me MY money back. So not only do my kids not have our movie, but our money was stolen from us. I will never shop at this place again and am so angry at the companys failure to provide customer service.

de
Review №20

Great service,always there to answer questions!forever a toys r us kid

Br
Review №21

Not very well stocked. I will say that the staff is very helpful though

Ti
Review №22

They are closing in June. They are having some good deals

Ch
Review №23

Rest in peace Toys R Us I will always remember you

Ju
Review №24

Amazing staff and management! Always super nice and efficient!

RA
Review №25

Great toy store hate theyre closing

Jo
Review №26

Great store but no match for Amazon

Ma
Review №27

Still lots of great toys available.

As
Review №28

Really sad to see it go. Went to the liquidation sale. Not much of a percentage off yet, but the staff is awesome.

Ca
Review №29

Too bad its going out of business. I always loved this store

Jo
Review №30

Highly overpriced and very rude employees. To be going out of business their “sale” prices barely cover the sales tax.

le
Review №31

I grew up with this! I DONT WANT THIS TO CLOSE #savetoysrus

An
Review №32

The store itself is alright, but it looks very run-down from the outside. A little work on their parking lot would go a long way.

Kr
Review №33

So sad its going out of business. Most everything was 30 and 40 percent off some 50

Sc
Review №34

Great place kind staff!

L.
Review №35

So crowded. Its hard to find what you are looking for, and the prices are at least $10 to $15 more than Wal-Marts.

Al
Review №36

I loved this place just hate to see it going away.

Or
Review №37

With 11 days left, there is not much on the shelves. RIP Toys R Us.

Th
Review №38

Just need to close already. Pathetic.

Re
Review №39

Sorry it is closing and NOT honoring gift certificate s you have.

An
Review №40

Staff is helpful and friendly.

Kr
Review №41

Sad to see you go :( But I had to shop one more time.

Li
Review №42

My first time in and it wasnt even organized inside the place..

An
Review №43

Going out of business sale prices are still too high.

Mi
Review №44

I hate they are going out of business and closing.

Me
Review №45

I hate that there going out of business.

Je
Review №46

Im so sad that this place is closing!

st
Review №47

Got my WWE belt for the low

Em
Review №48

Very family friendly😍

Fr
Review №49

Sorry to say they are going out business .

Pa
Review №50

Its going out of business :(

Gl
Review №51

Great Customer service...

Al
Review №52

Paid for a layaway on line at 1143am,went to pick it at 7:35pm and it didnt show up paid in there system even though I showed them my bank records with toys r us name on it,they said it was nothing they could do about it.

Aa
Review №53

Going out of business it will be missed.

Br
Review №54

Sad to see you go

tw
Review №55

Hate to see all these are closing.

Al
Review №56

Gonna miss it...

de
Review №57

Place is pretty much picked over.

Vi
Review №58

Customer service is always stella.

Jo
Review №59

Really going to miss Toys R Us

Br
Review №60

So sad that they are closing.

Ms
Review №61

Overly priced

Da
Review №62

Hate to see them go!!

Wi
Review №63

Going out of business.

Tr
Review №64

Sad stuff:(

Bo
Review №65

Out of business, it sucks!

Ja
Review №66

Going out of business

To
Review №67

Sad its closing

Au
Review №68

Sad they are closing

Ka
Review №69

Feel sorry for employees

Al
Review №70

Could stay there all day

Ja
Review №71

THIS LOCATION IS NOW CLOSED!!!!!

Se
Review №72

They gonna close

De
Review №73

They never answer their store phone.

Ch
Review №74

This place is severely understaffed.

Do
Review №75

Lots of selection.

Ka
Review №76

Store is always a mess.

Gl
Review №77

Slow staff and management

Ma
Review №78

Good

Pe
Review №79

Closing.

Da
Review №80

Expensive

Ja
Review №81

Closing

Ho
Review №82

...

조우
Review №83

Its real because they closed because of the Amazon. Its on sale now. It is closed.

Information
100 Photos
83 Comments
3.9 Rating
  • Address:5484 Atlanta Hwy, Montgomery, AL 36109, United States
  • Site:https://stores.toysrus.com/al/montgomery/toy-store-montgomery-al-8804.html?utm_source=google&utm_medium=organic&utm_campaign=rls
  • Phone:+1 334-272-6706
Categories
  • Doll store
  • Toy store
  • Game store
  • Video game store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:9AM–9PM
  • Friday:10AM–7PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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